Dell Business Laptops Reviews

Dell Enterprise Laptops are used primarily for our 15,000 employees. We have three types of laptops: tablets, a small laptop, and a large one with substantial memory and CPU capacity due to AI applications.

Our AI use cases include Copilot for GitHub and Copilot for all employees using M365.

Dell Enterprise Laptops are fast, which I personally appreciate. We previously used another brand at the company, but we switched. The battery life could be longer at times, but overall it is a nice laptop.

The primary driver for switching from other laptops to Dell Enterprise Laptops was service and sustainability.

The Intel processor influences my purchase or refresh decisions primarily based on price, and we simply compare options.

I would have preferred a lighter Dell Enterprise Laptops model, as it is somewhat thicker than our former one.

I have been using Dell Enterprise Laptops for one year now.

So far, the stability and reliability of Dell Enterprise Laptops is good, but we will need to wait for more years to fully assess this.

If I would rate Dell support on a scale of one to ten, I would give them an eight and a half.

They made a few mistakes during the first process, but they are quick, so eight and a half is a strong rating, and I will monitor whether they can sustain the same support in the future.

The primary driver for switching from other laptops to Dell Enterprise Laptops was service and sustainability.

We prefer to use laptops for around five years, so what we need is support for five years and not for three, which was the main reason for the switch.

I have seen a return on my investment so far from Dell Enterprise Laptops.

They are working well with no incidents and fewer incidents overall. We will need to see if this continues, as the laptops are just one year old. I cannot compare them with the former supplier, which was delivering for around eight years already, so I cannot say how it will perform over time. I hope the quality remains consistent during the next four years.

There is no licensing involved, as we handle that ourselves, so it is just the laptop cost, and the pricing was good. There was no problem at all.

I evaluated other vendors before selecting Dell Enterprise Laptops.

I selected Dell Enterprise Laptops because of the support, our account manager, and their approach. They were professional and not pushy, which I appreciate. The pricing was also competitive and stood out in my evaluation process.

I considered HP as another vendor.

Dell Enterprise Laptops currently feature the seventh generation of Intel processors.

I do not receive complaints about how well the Intel processor handles workloads. As a manager, my workload is not particularly heavy, but for other employees, it may be more demanding, and I do not receive any complaints.

I do not attribute any specific outcomes or improvements to the Intel processor in Dell Enterprise Laptops.

I have not evaluated other laptops with AMD or other competitors due to time constraints. Reviewing numerous suppliers would be impractical. We started with Dell Enterprise Laptops because of their tablets, which have the special capability of having cameras on both sides, and that was what we needed. We were very happy with the support, so we switched our main supplier for laptops to Dell Enterprise Laptops. I personally use Dell Enterprise Laptops at home as well. That is not the main reason for my decision, but it does help. My overall rating for this review is nine out of ten.

My main use for the laptop is my daily work, such as emails and configurations I need to do from my laptop, including Azure developments and various other tasks.

What I appreciate most about Dell Enterprise Laptops is that they are simple, effective, and durable. I have had my laptop for almost four years now, and I have not needed to change it. That is why I value Dell Enterprise Laptops for their reliability, durability, and everything that comes with them.The reason I choose to continue with Dell Enterprise Laptops is primarily about the durability and reliability of the laptop, and the service, of course.The best I can say about their service is that they are responsive. The service behind it, such as hardware replacements or hands-on help with the laptops when the disk or screen has cracked or other issues arise, is available to replace the parts as needed.

I would rate them a nine, as there is always room for development and improvements.

I have been using Dell Enterprise Laptops all the time, and we are switching from model to model, so we are growing as the model grows as well.

I did not experience any issues with the battery. The screen is fine; it is Full HD, which is more than enough.

Whenever we needed a replacement of a disk because of disk failure or other issues, the second day pick-up return is really impressive. Hardware can damage or fail; it is still electronics, and you cannot say it is 100% reliable, but 95% is acceptable. As long as it stays that way, I will remain with Dell Enterprise Laptops.

Positive

I did look at other vendors such as HP and Lenovo, but in terms of hardware only, Dell Enterprise Laptops is also just hardware. If you compare all of those, it is the same thing; there is no difference in hardware. It is all Intel, it is all the disk, the memory, the motherboard; it is all the same device, actually. It is only the service that makes it exceptional. I did not expect HP to have the same service as Dell Enterprise Laptops. What we noticed during our time investigation is that Dell Enterprise Laptops has service worldwide. Whatever this laptop goes to the US or to France and breaks in that location, Dell Enterprise Laptops is there to help us out and to replace the parts that are needed.

From Dell Enterprise Laptops, I can say that I appreciate the lightweight laptops. For example, I really appreciate the 7000 series since it is portable, lightweight, functional, and has all the tools that are needed. I have always used the Latitude series, which are the professional ones. I would rate this product a nine overall.

Microsoft Azure

My main use case for Dell Business Laptops is for end-user business productivity.

The valuable features include price. The pricing for Dell Business Laptops was competitive compared to Lenovo and HP. We switched because Dell can supply in time for our needs. Having Dell Business Laptops has helped with client delivery.

Make device lighter if possible. The recent Dell laptop model naming has also been very confusing.

I have been using Dell Business Laptops for a long time, more than 10 years.

I assess the stability and reliability as quite good. The materials that Dell uses are very good.

We have worked with customer support and technical support for Dell Business Laptops. My experience with the support is very good. When we have repairs or anything else, they are very prompt and replace them without much questioning or concerns.

We also still use Lenovo.

We only have three vendors to consider.

The security features of Dell Business Laptops serve our needs and requirements. Users are satisfied since they seem to be more robust and not as susceptible to damage compared to some of the other vendors. I would rate this review an 8.

Public Cloud

Microsoft Azure

I have been using Dell Business Laptops for five years. My main use case is end-user computing. I use Dell Business Laptops for PowerPoint presentations and sales spreadsheets.

Dell Business Laptops help with PowerPoint presentations and sales spreadsheets because they are easy to use and have good durability.

Dell Business Laptops have positively impacted my organization by improving productivity. They improved productivity because they are easy to use and shorten working time.

The best features Dell Business Laptops offer include a great battery. The battery stands out to me because it is long lasting.

Dell Business Laptops can be improved by making them cheaper.

I have been working in my current field for three years.

I would rate Dell Business Laptops overall a nine out of ten. I chose nine for my rating because of the value for money.

Regarding Dell Business Laptops's AI capabilities, I think its governance and security are great. I find its accuracy and reliability of output to be very reliable. My advice to others looking into using Dell Business Laptops is to consider the value for money. I found this interview to be fine, and I do not think anything needs changing for the future. My overall rating for this review is nine.

On-premises

I perform a mix of tasks that involve hosting a lot of virtual machines. For security purposes, I have a VM called Kali, for example, which is specialized for attacking and red teaming ethical hacking, all contained within a virtual machine. I use virtual machines for malware analysis. Besides that, I use it extensively for scripting and developing, mostly scripting, and of course, regular documenting and browsing, primarily in the field with VMs that have Linux machines on them.

What stands out about this laptop when I compare it to others is that while MacBooks are very sleek, I think Dell Enterprise Laptops XPS line is one of the few laptops that can also produce that level of sleekness. Although some have complained about the touch because it's integrated, I quite appreciate it as it gives a very nice aesthetic, is sleek, works well, and features nice materials that are soft to touch, even though it's metal. I know that the touchpad is new for this generation of XPS, and the previous ones also had a very nice touchpad compared to other competition. Additionally, I love the resolution because Dell is one of the only ones that offers or at least pioneered the 1920 by 1200 resolution, so it's a bit longer, giving more screen space for document editing.

I do appreciate that there's a micro SD card slot; it's just nice to have. I don't mind that there's no USB Type-2 as everything is USB Type-C, which is perfect. I think it's modern, and even the keyboard is fine and just works.

It's nice that you offer it now, but I don't have that screen; money-wise, it was not in the budget, and I don't need it.

I've been using this laptop for a year.

There's almost no downtime, crashes, or problems.

I haven't needed customer service as it just works. For small issues involving software, I can handle those myself. It's been nice not requiring support.

Positive

I chose Dell for my laptop because I knew the specs were good enough for my needs. I'm not allowed to say this, but initially, they assigned me an HP, and I was not happy. In my personal life, I've used Dell as well, as well as in my previous job, and when it was an option, I was immediately inclined to request a Dell. I'm not just saying this for the interview.

I describe the deployment as being very user-friendly. I am very technical and usually skip all the Windows configuration for my personal machines, but with this, it was just logging in with my business email, as I didn't do the whole configuration.

That's handled by another team that ensures the laptops are ready for employees. I just receive it and log in, and since I have local admin rights, I can tweak things myself.

The battery life is also pretty great; I usually use it plugged in because we have docks at work, so I don't really need to worry about charging.

It does the job, and it's almost fully specced out except for the display, as I just have the regular display, not the fancy OLED one with touch.

I can find documentation easily. I would rate this laptop a 9 out of 10.

I mostly use Dell Enterprise Laptops, specifically Latitudes and Precisions, and we now have two of the newer models from this year.For personal use, I use Dell Enterprise Laptops on the job.Dell Enterprise Laptops are the main hardware that the people in the company work on, so it's mainly laptops, a few hundred workstations, and that is it—just work.I do anything with Dell Enterprise Laptops; they are used for different branches and teams, with the Precision line for more developer tasks and the Latitudes for more office-focused work.

For the Precisions, they could be i7 or Core 7, or maybe now they are Core 9.Sometimes they crash; we currently have issues with a laptop model we bought last year that shows a lot of crashing, so that is what we are trying to find out what is causing it.Windows Update for Business is pretty generic; I think other brands such as HP are also pushing their drivers to Microsoft to make them available.

The performance of Dell Enterprise Laptops is okay, although sometimes the builds change a little bit with tiny alterations each year.The changes could be good and bad, such as alterations to the mousepad that are perceived as not working very well, or issues with the materials used or the coating of the laptop; we sometimes have to swap the laptop lids due to problems with the coating.I think with the newer versions of Dell Enterprise Laptops, since we have them quite recently, it usually takes approximately a year or maybe a little more to see if the surface gets damaged with scratches.

I have been working in my current field for around five years.

Sometimes they crash; we currently have issues with a laptop model we bought last year that shows a lot of crashing, so that is what we are trying to find out what is causing it.

If we cannot solve it ourselves fast, we usually submit a ticket or contact customer service.I find that they are okay, although sometimes the problems are pretty complex and it takes quite a while to solve; if it gets really difficult, we have to take escalation paths, but other than that, it has been fine.

Positive

I would not necessarily consider changing from Dell Enterprise Laptops, but it is something that we might look into in the near future regarding what other brands are doing; it is always on your mind to check other technologies and costs.

If we cannot solve it ourselves fast, we usually submit a ticket or contact customer service.For the support cases, I would rate them maybe a seven.I am not really into the financial aspect regarding the cost of Dell Enterprise Laptops, as I am mostly doing the maintenance and technical support, but I think they are acceptable; their prices have been pretty stable over the years and have become slightly more expensive, but it is acceptable. I would rate this review an eight overall.

On-premises

Microsoft Azure

My main use for the laptop is Excel. We don't do any AI at the moment, but we're going to most likely do something with that very soon.For web, we just do the normal tasks. We manage applications, Teams, and it's very straightforward, all Windows.Regarding the screen, everything is fine. We don't do any videos or anything like that, so for us, it's just basic Windows Office, and I have no issue with that.

The CPU affects my choice to use Dell Enterprise Laptops. I use vPro for heavy users, and then I use the regular Core for HR and admin assistant for support.What I appreciate most about Dell Enterprise Laptops is that I learned that Dell has a way for me to push and manage computers that I have in the network, so that's what I'm going to start using now.I think that more and more AI is going to be used, and we're going to be using it sooner or later, so with the new laptops, at least I know that I'm covered in a basic way. We're not developers, so that's another story.Better performance for me is defined by knowing the drivers, what people are using, the space, and the RAM.

I think that with the new laptops, they're too heavy, way too heavy, and that's causing issues from my side. I would appreciate this changing for the next versions.

I have been using Dell Enterprise Laptops for over 10 years.

I didn't encounter any downtime or crashes with the laptops.

For handling all the workloads that I have, I put a lot of memory in the laptops, so then I know I'm okay.

I haven't used customer service recently. In the past with a different company, I did have an instance where the motherboard died, but they replaced it. That service was efficient.

Positive

Before Dell Enterprise Laptops, I did not have anything else. It's been Dell for me.

For the pricing, I'm part of the Dell Premiere, so I get a lower price, and I'm fine with that. Managing costs is straightforward since I just bought one computer a year ago. I did need to buy a new battery, which was a bit of a problem, but it's only one issue among many.

The main reason I keep using Dell Enterprise Laptops is that for me, they are work laptops, not Mac. Mac is for design, and Dell Enterprise Laptops work with everything. They're easy and affordable.

Currently, I am testing Dell Enterprise Laptops Pro Max.The CPU for the newer laptops is the Intel Core Ultra, or the Intel vPro 7.Today I learned something new about the vPros that I'm going to start looking into, but so far the performance has been fine.I find Dell Enterprise Laptops fully reliable.In the past, I just used the Dell website for drivers, and that's it.For the keyboards, they are okay. I have some external keyboards and mice, and I have one that works perfectly. I never have a problem. I can leave my laptop connected for 10 days and the keyboard, even though it's wireless, works.I'm satisfied with my current setup. I would rate this review at 9 out of 10.

On-premises

Microsoft Azure

My main use cases include office applications, primarily Office 365 applications. We spec the laptops accordingly to the user's needs, so they pretty much keep up with the user and are application-based from the time we give them.

The feature I like the most is tech support. Calling tech support is quick and easy, and I can get it fixed whenever I need it to. Having this laptop improves my company overall by providing more features available when it's configured, offering more flexibility in the configuration of features.

Dell Enterprise Laptops could be improved with better quality assurance and quality control.

I found issues with this current laptop I'm using. When I tilt it 15 degrees, the screen goes blank, and I have to close it and reopen it for it to come back on. It goes to sleep, and I've checked several times that it doesn't seem to be a Windows setting; it may be something internal. Other models we have experience issues where the camera disappears in the middle of a Zoom meeting, and you have to reboot or reinstall the camera completely. We have other issues where it would stop charging from all Thunderbolt ports, and we either have to have the motherboard changed or change certain power settings in the BIOS. Quality assurance or quality control could be improved.

I have been using Dell Enterprise Laptops, specifically this Pro model, for four years.

Regarding stability and reliability, I wouldn't say I've experienced performance issues, but I have experienced crashes. I've noted cameras disappearing in the middle of a Zoom or Teams meeting, or the laptop going to sleep if you simply pick it up from your desk or try to move it. There are certain quirks, or it stops charging once you take it off the docking station and try to plug it back in. We've had these quirks over the last six years that we've had to find peculiar workarounds for.

ProSupport Plus technical support is usually pretty accommodating. You never have to stay on hold, and the technician will take ownership of the case throughout, which is what they do for the premium support. We also have TechDirect, so it's pretty simple to get parts as we need them, and overall, support is fine.

I would rate the technical support between an eight and a nine. We have looked at other brands, but for technical support in terms of global reach, Dell usually gives us better technical support overall. This applies regardless of whether you're in Brazil, Poland, or some other places where we've had issues.

Positive

I have not considered other brands before choosing Dell Enterprise Laptops.

The biggest return on investment when using this laptop in my company is the extended lifespan. It gives us a longer, durable lifespan compared to other models. Other features, such as the Core i5, might give us three years of usable life, while the Core i9 will give us five years of usable life, providing extended life.

My experience with the pricing, setup costs, and licensing for these computers is that pricing is pretty competitive. For setup costs, we do set up ourselves, so there's no cost on Dell's end for the setup.

My advice to other companies that are thinking of getting Dell laptops for themselves is to do the try-and-buys before you get them. Other than the quality assurance, it hasn't let me down. I would rate this review as a six overall.

My main use case for Dell Business Laptops is that we use it for day-to-day workstation operations.

A quick specific example of what that looks like in my organization is that we use Microsoft Office and our ERP system, accounting system. We do all our work on the workstations.

The best features Dell Business Laptops offers are that they are durable and the battery is long-lasting.

In tough conditions, Dell Business Laptops typically can last three to four hours, and our devices last at least three years. The design looks great as well.

Dell Business Laptops has positively impacted my organization by ensuring that we don't have to worry about devices failing from time to time, so reliability is the most important thing in our organization. This reliability has resulted in a 100% reduced downtime for my team's productivity.

Dell Business Laptops are pretty good and probably don't need much improvement already.

Accessories are good, which is something small I would add about the needed improvements for Dell Business Laptops.

I have been using Dell Business Laptops for the last five years.

Dell Business Laptops are stable.

Dell Business Laptops comes as it is, so it's good regarding scalability.

The customer support for Dell Business Laptops is perfect.

I did not previously use a different solution.

I have seen a return on investment as our users are all satisfied.

My experience with pricing, setup cost, and licensing is good.

Before choosing Dell Business Laptops, I did not evaluate other options.

My advice to others looking into using Dell Business Laptops is that it's the perfect laptop. I gave this review a rating of 10.

On-premises

Dell Enterprise Laptops serve as the primary solution for our entire company across every department. We have departments ranging from finance to HR, as well as field-based teams including our mechanics and personnel working on-site.

The most valuable features of Dell Enterprise Laptops for us emerged during the Corona period when we needed to work anytime and anywhere, which represented a significant shift for us from VMware Horizon thin clients to laptops.

Portability is the main reason we can collaborate effectively with Teams and conduct video chats. Portability was crucial during the pandemic, as it allowed remote work and collaboration using video chat and similar functionalities.

When considering ways Dell Enterprise Laptops could be better, one area that would be helpful is gaining more insights into the laptop's health and battery health. I know HP has done this considerably better than Dell at this moment. Obtaining more insights would allow us to be proactive—for example, if a laptop is running low on battery, we could proactively change the battery or replace the laptop before issues arise.

The benefits we have realized from using Dell Enterprise Laptops compared to others relate to stability. We have compared the main brands, which are HP and Lenovo, and Dell has been the easiest to manage, the easiest to obtain support for, and the most stable in use.

My evaluation of Dell's support on a scale of one to ten is an eight. I rate it an eight and not a ten because it comes with a price, and for our company where we have internal customers close to us, Dell support does not provide significant benefit when we can simply ask our customers to come in to exchange a laptop. However, when I worked at a multinational company, I saw real benefit in having an engineer visit the next day to replace hardware when issues occurred.

Currently, we do not use Dell support; we have the carry-in or carry-out service, which is the lowest support level available on our laptops. We chose this option because it is cheaper to maintain spare laptops on our shelves to address issues as they arise.

Positive

We have realized a return on our investment into Dell Enterprise Laptops.

We replace our hardware and laptops within three years, and after three years, we work with a company that handles this for the community. We are always looking for environmentally-friendly options for this process.

My experience with the pricing, setup costs, and licensing of Dell Enterprise Laptops is that the pricing could be better if we had quotations from other brands to compare against it. I am not saying that Dell is more expensive, but I believe it could be cheaper with some comparison shopping. However, we are embedded in the Dell ecosystem with Dell docking stations and Dell monitors, and we see that Dell handles integration with these accessories better than HP or Lenovo laptops do.

The brands we have considered are HP and Lenovo.

We are currently using the Latitude 5550 and the Dell Pro 16 models of Dell Enterprise Laptops.

We use Dell Enterprise Laptops with Intel inside. The Intel processor we use is the i5, though I am uncertain of the generation—I believe it is the recent one, possibly the 13th generation. The way Intel processors handle our workloads compared to what I expected is satisfactory. We have never compared Intel with AMD processors, so I cannot determine if there is a significant difference. In the past, Intel has been the most stable option for us when used with software applications such as Adobe Suite and AutoCAD that require substantial processing power for workstation tasks.

When we purchase new laptops or refresh existing ones, the Intel processor is always a consideration.

I would rate Dell Enterprise Laptops on a scale of one to ten as a seven or an eight because of the stability and manageability they provide. I believe HP is coming close to Dell's performance. Dell Enterprise Laptops need to reach a ten somehow.

My overall rating for this review is seven out of ten.

On-premises

Other