We performed a comparison between Serviceaide ChangeGear , ServiceNow, and Spiceworks based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"The pricing of the product is quite good. It's not too expensive."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"It's actually easy to understand."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"It's easy to understand."
"Spiceworks is generic and free."
"The solution is easy to use and easy to manage."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The most valuable features are the inventory and personalization."
"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"Local solutions have lower costs."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"There should be fewer clicks and faster integrations between solutions."
"The solution’s user interface could be improved and given a better design."
"The solution's user experience could be improved concerning its UI and portals."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"When it comes to changing some of the features, I would like a little more leeway."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"Sometimes, it can be difficult to integrate what you need."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"The GUI must be improved."
Earn 20 points
