

KACE Systems Management Appliance and SUSE Manager compete in the IT systems management arena, each offering unique benefits. While KACE stands out for its pricing and support, SUSE Manager provides an extensive feature set that appeals to users seeking advanced functionalities.
Features: KACE Systems Management Appliance shines with its comprehensive asset management, intuitive reporting, and efficient software deployment capabilities. SUSE Manager excels in configuration management, patch management, and system provisioning, offering enhanced automation capabilities.
Room for Improvement: KACE could improve its integration and remote management functionalities, enhance automation capabilities, and refine its user interface. SUSE Manager might benefit from a more user-friendly experience, reducing the learning curve, and expanding support for non-Linux environments and enhanced reporting features.
Ease of Deployment and Customer Service: KACE Systems Management Appliance is known for its simple deployment and effective customer service. SUSE Manager features a powerful deployment framework, although it requires more time to master. Both offer robust support, with SUSE Manager providing substantial assistance for advanced needs.
Pricing and ROI: KACE Systems Management Appliance offers a cost-effective initial setup with a swift return on investment for managing IT resources. While SUSE Manager has a higher upfront cost, its comprehensive features and automation usually ensure greater long-term value and potential ROI enhancement.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
Generally, the support is good, but there are instances where the support team seems disinterested in solving complex problems.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
The stability of SUSE Manager is fine.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Features that can be helpful in disaster recovery.
A better description of the initial setup process could enhance user experience.
From an integration perspective, it is difficult to integrate with Jira or any ticketing tool, which is challenging.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
It supports more than six or seven Linux flavors, and when compared to other tools such as Satellite, which only supports the Red Hat operating system, SUSE Manager supports Red Hat, Ubuntu, Debian, and some other Linux operating systems for patch management.
SUSE Manager is valuable for managing systems, patching, and utilizing SaltStack connectivity for various installations and other routines.
| Product | Market Share (%) |
|---|---|
| KACE Systems Management Appliance (SMA) | 1.7% |
| Kaseya VSA | 15.8% |
| NinjaOne | 11.4% |
| Other | 71.1% |
| Product | Market Share (%) |
|---|---|
| SUSE Manager | 3.5% |
| Red Hat Ansible Automation Platform | 12.2% |
| Microsoft Configuration Manager | 9.5% |
| Other | 74.8% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
SUSE Manager was designed to help your enterprise DevOps and IT Operations teams reduce complexity and regain control of your IT assets with a single tool to manage Linux systems across a variety of hardware architectures, hypervisors as well as container, IoT and cloud platforms. It automates Linux server and IoT device provisioning, patching and configuration for faster, consistent and repeatable server deployment helping to optimize operations and reduce costs. And with automated monitoring, tracking, auditing and reporting of your systems, VMs, and containers across your development, test and production environments, you can ensure compliance with internal security policies and external regulations.
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