We performed a comparison between Oracle Fusion Service, Sage CRM, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"Oracle Service Cloud could improve the integration for older platforms."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The service management features are valuable."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Stable and scalable with good technical support."
"The solution is completely cloud-based and very easy to access from anywhere."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"It has been helpful for opportunity management and lease management."
"Sage CRM is flexible, customizable, and user-friendly."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The solution's technical support is fast to respond."
"The part I like the most is the reporting."
"We have found the solution to be stable."
"The most valuable features are the reporting and the custom codes."
"This product is lightweight."
"It is nice to have the install base information at your fingertips when you look up a company."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"I find the forecasting the most valuable feature. It's valuable because there are two types of forecasting, customizable and collaborative forecasting."
"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."
"There is a ton of information on the dashboard. Reports are also there for us. We can analyze information across the team and across a period, such as quarterly or annually."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"The user experience has to be much better."
"The UI experience needs refinement to enhance user-friendliness."
"The vendor must provide a user-friendly mobile application."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The solution’s reporting could be improved."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"I would like Sage to improve their UI."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"Its user interface could be better."
"With regards to monitoring the transaction with alerts, it could be better."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"The solution is secure. However, they could always improve on security."
"The solution can be difficult to understand for customers of Salesforce."
"I would like to see licensing fees reduced in the next release."
"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."
