We performed a comparison between OPS/MVS Automation Intelligence and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."It alerts the operators when it is time to repair the communications and the IPLs."
"Once automatic IPL has been defined, anyone can perform an IPL with very little intervention. We know that all of the components will be started correctly."
"It's very secure, because it's a legacy application."
"It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
"The documentation is simple, easy to follow, and use. A limited, first-time systems programmer can do it, in that it is out-of-the-box almost functional."
"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."
"The product easily integrates with other solutions."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"PagerDuty's notification process is the most valuable feature."
"PagerDuty is very stable and very reliable."
"It has scaled well for us."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"Scalability is zero. It cannot be scaled because of its age."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"The reason sometimes it is not stable, we do not have the expertise to write the script."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"PagerDuty can improve the integration with Terraform."
"It’s quite hard to reach the support team."
"The user interface could be more intuitive."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
Earn 20 points
OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. OPS/MVS Automation Intelligence is rated 9.4, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OPS/MVS Automation Intelligence is most compared with BMC MainView, IBM Tivoli OMEGAMON, BMC TrueSight Operations Management and SCOM, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.