We performed a comparison between Kaseya VSA and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The training that we received was quite good."
"The remote support is the most valuable aspect of the solution."
"Kesaya is highly configurable."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"Kaseya VSA's best features are auditing and reporting."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"The audit and KNM tools could improve."
"Sometimes, the product misinterprets the functionality of a machine."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"There is room for improvement in the remote control strengths."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"I believe we should include a VSA license to provide complete endpoint management."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Samanage is ranked 25th in Help Desk Software with 3 reviews. Kaseya VSA is rated 7.6, while Samanage is rated 7.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice.
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