We performed a comparison between Kaseya VSA and Nagios XI based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The solution was scalable."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"Provides efficient automation."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"I can monitor a software made in-house to software of bigger companies."
"An excellent solution that is easy and intuitive to implement."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"Since this is an open source technology, if we are capable of writing the plugins in any scripting language, this product allows us to monitor anything we want."
"The solution is pretty stable."
"Nagios XI is stable."
"The dashboard allows you to see what's going on in the overall system."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"The stability of the solution is good but it can be improved."
"The deployment process could be better."
"There is room for improvement in the remote control strengths."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The audit and KNM tools could improve."
"The agent-based monitoring solution can be improved."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The Configuration Wizard needs improvement, because not all vendors are present."
"We'd like to see more integration capabilities."
"They need more documentation for the plugins."
"I would like to see support for notification via SMS."
"The pricing has recently risen. I know they've changed what is covered under the license, however, it doesn't change the way we use it and adds nothing to our experience, and yet we now have to pay more."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
"Technical support is an area that needs improvement. It is not available 24/7."
"There's room for improvement in the visibility, and in the ability to extract information. Stuff like this should be more simple."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Nagios XI is ranked 8th in IT Infrastructure Monitoring with 54 reviews. Kaseya VSA is rated 7.6, while Nagios XI is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Nagios XI is most compared with Zabbix, Nagios Core, PRTG Network Monitor, Wireshark and Icinga.
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