We performed a comparison between Jira, ProProfs Project, and Smartsheet based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Asana and others in Project Management Software."It's flexible and it can provide a lot of different options, such as dashboards, that you can create and manage."
"The traceability mapping feature is something that became very useful, especially during releases and bug fixes."
"We've found the scalability to be good."
"The integration of other open source tools with Jira is very useful. It allows us to create documents and transcriptions, making it versatile beyond software development."
"The ordinary user has an interface that is very clear."
"It is a complete solution. It has more features as compared to other tools, especially the open-source one that we use. It is also easy to administer."
"Jira's most valuable features are ease of use, simple to understand, and highly flexible. Additionally, you can use kanban or scrum which is a benefit."
"I liked the flexibility of the application. It was pretty user-friendly."
"It increased productivity and timely delivery of projects within a set budget."
"The primary uses for this tool are task delegation, generating reports, and on-time invoices."
"Smartsheet is easy to use."
"What I found most valuable in Smartsheet is its project customization feature. It's a great solution because you can add in your own WBS. You can see it in Jira style, Kanban, and you can even do Agile and Waterfall. Another feature that's valuable in the solution is when you have those connections, you have that API, you have a sandbox, and you can make a solution, it's a tremendous product because you can pull data."
"It is a stable and scalable solution."
"It operates as an enhanced and versatile version of Excel, offering a wide range of capabilities that allow you to accomplish various tasks and operations."
"Enables coordination and sharing of information that is relatively inexpensive."
"The fact that you can have different access groups is definitely a pro for Smartsheet. It also has the ability to integrate with a lot of tools."
"Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful."
"It's very user friendly."
"In Jira, sometimes developers are not getting alerts when Jira is moving out of the SLA to the product development team."
"The hierarchy for Jira tickets is too flat."
"The only thing that JIRA doesn't for us is release management in a way that I can create a list of versions easily."
"We're doing PI planning, Program Increment planning, and that kind of stuff, and it's not always a good facilitator for that. We tend to pull it out and put it into other tools to manage that, and then we get it back into Jira as that's our system of record for where all the stories are kept. That's probably the biggest headache with it."
"Lacks some common building block approaches to certain things."
"There needs to be easier integration with third-parties — personally, this is the biggest issue for me."
"Lacks field-level permission in the cloud version."
"it would be helpful to have a better tutorial for learning and to have a better understanding of what the features are and what they do."
"The timely reminders could be reduced from one mail a day to three mails in a week. This tends to fill up our inboxes a lot."
"An area for improvement in Smartsheet is that if you're in the government or you're a regulated customer, you're not allowed to use APIs due to internal restrictions, so there are specific things that you cannot connect to it. Another area for improvement in the solution is that because there's a capacity of how many records you can have, and there's a capacity of how many functions you can apply, Smartsheet has set up their system where they can force people into purchasing a $20,000 additional module that is called Control Center, that will create documents for them on the fly, so they don't use so many functions and automation. Smartsheet also needs to improve on training, because the training that is out there is very little. The solution requires a steeper learning curve. You have to do your own training and you have to work on your own solution."
"You were forced to create a new tab rather than add another sheet."
"If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal."
"I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas."
"The downside of Smartsheet is that there are some security concerns. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets."
"The main challenge with Smartsheet is that when you start putting components on the Smartsheet dashboard, they don't know about each other. So, if I filter something in one widget, or if I click on a region or a project ID, the other widget or component and the visualization that's on that dashboard don't change. It doesn't know about the other component."
"The long-term timelines could be improved, especially the visuals on the projection Gantt chart."
"It already has a really powerful Export to Excel feature, but it can have an Excel add-on. The way to set up single sign-on wasn't too easy in the beginning, and it was hard to get hold of customer service. They should make it easier to set up SSO. Smartsheet's customer service also definitely needs to be improved."
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