We performed a comparison between IBM Tivoli Asset Management for IT, Microsoft Configuration Manager, and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"The initial setup is straightforward and not too complicated."
"You can remote control or RDP. That has been the most valuable because we can go into one console and can get to anything we want. Instead of going to all these different consoles, we centralized everything."
"Microsoft Configuration Manager helps with patch management."
"What's valuable is the basic management of the systems, being able to control who can access the systems."
"The solution is user-friendly and easy to learn."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."
"It has the ability to perform mass distribution."
"It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy."
"I have found the workflows and integration the most valuable in this solution."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"Change management is most valuable."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"The solution’s initial setup is complex and technical support is not good enough."
"The database should be made to be more stable and robust, but not so much the configuration."
"It needs to be able to load faster during deployment."
"The availability of technical support could improve."
"The tool's deployment can be cumbersome."
"The solution is on-premises. The cloud version of the product, if a person needs to be on the cloud, would be InTune, which already exists as an option. SCCM doesn't need to offer cloud features for this reason."
"Initial setup was complex. There's a lot that goes into it."
"It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."
"The deployment process is lengthy and should be quicker to complete."
"Local solutions have lower costs."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"I would like to see a mobile version of ServiceNow."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
More IBM Tivoli Asset Management for IT Pricing and Cost Advice →
More Microsoft Configuration Manager Pricing and Cost Advice →
