We performed a comparison between IBM Tivoli Asset Management for IT and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"Kesaya is highly configurable."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"We can schedule the patching of the endpoints."
"The solution’s initial setup is complex and technical support is not good enough."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"It's very difficult to update the third-party software on every device."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The stability of the solution is good but it can be improved."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
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IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. IBM Tivoli Asset Management for IT is rated 7.0, while Kaseya VSA is rated 7.6. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". IBM Tivoli Asset Management for IT is most compared with BigFix, ServiceNow, Microsoft Configuration Manager and BMC Helix Discovery, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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