We performed a comparison between IBM BPM and Sales Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."The reach with Integration Adapters and support for adding custom Java code are valuable features."
"Stability-wise, I rate the solution a ten out of ten."
"With the tester coach wherein you can interact with the interface while you're designing the process."
"Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
"Initially, the process architecture studio was very helpful and it was compliant with BPMN standards."
"The installation was straightforward."
"Setting it up is fairly easy. If somebody has knowledge of the system, he or she will be able to do it fairly quickly."
"By automating several tasks, we have already reduced a lot of work for the business."
"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."
"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."
"Intuitive, low-code CRM platform that's easy to integrate and use."
"There's not a single CRM out there that is quite as flexible as Creatio CRM."
"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."
"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."
"I like Creatio's workflows, automation, and no-code features that we can update as we wish."
"The tool's workflow function is very strong."
"The configuration is not that easy, and the initial deployment took three months."
"The cost of the solution has room for improvement."
"It needs more customization. We like to customize the screens to show more things related to our company."
"The initial setup was complex. It is not always easy to launch a new platform and it needed better coordination with IBM."
"The options for customization could be improved. More customization using your own code would be beneficial."
"I'm hearing things might be improving, to really deliver on BPM as opposed to simply workflow. That really should be emphasized a lot more than it has been, because a lot of customers will simply implement the process and leave it there, because the product maybe doesn't emphasize BPM as much as it should, as much as maybe they talk about it in the sales process. The whole idea of BPM, is to iteratively improve the process, and in order to do that you have to have the analytics tool with it. A lot of times that doesn't go as far as it should simply because there's a lot more work to be done for that to happen, and just some sort of technical limitations that don't make that as easy as it should be."
"They don't have a mechanism to achieve processes, data sources, and data."
"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."
"Sales Creatio should include better customizations."
"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."
"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."
"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."
"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."
"There is still some room for improvement in the overall look and feel of the software."
"Creatio's mobile app could be more intuitive."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while Sales Creatio is ranked 20th in CRM with 8 reviews. IBM BPM is rated 7.8, while Sales Creatio is rated 9.0. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". IBM BPM is most compared with Camunda, Pega BPM, Appian, IBM Business Automation Workflow and Apache Airflow, whereas Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle Fusion Service and Zoho CRM.
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