We performed a comparison between Everbridge IT Alerting and Nagios XI based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"The system has a lot of great features and they keep adding to it."
"The solution has a lot of plugins and scripts integrated with it."
"I can monitor a phone on a desk to very big servers of any company."
"The most valuable feature of Nagios XI is customization. We can customize based on our requirements. We can do modifications and implement a lot of scripts. Additionally, it is easy to use."
"The most valuable feature is the dashboard, where I can have a single screen that provides a summary for hundreds of servers."
"Nagios allows us to configure any device so that we can send pager alerts when people don't have access to emails. It also allows us to schedule downtime and maintenance."
"I can monitor a software made in-house to software of bigger companies."
"It is an open-source platform with valuable features for performance and stability."
"The most useful aspect of this solution is the ability to customize it for the client agent."
"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."
"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"I would like them to add GPS going forward."
"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"I would like to have a little bit more flexibility in the member portal."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"The scalability of Nagios XI is scalable. However, it is not easy to do."
"The Configuration Wizard needs improvement, because not all vendors are present."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"Improve the documentation, examples, and best practices, therefore users can understand how to do things."
"The reporting part should be made simpler. While we can obtain all the reports we need, we always have to create work-arounds to get them."
"The product could be optimized to improve the administrative user experience via the Nagios Core Configuration (NCC) GUI module."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"The product's stability could be even better."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while Nagios XI is ranked 9th in IT Infrastructure Monitoring with 54 reviews. Everbridge IT Alerting is rated 8.8, while Nagios XI is rated 8.2. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga.
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