We performed a comparison between CrowdStrike Falcon Complete and eSentire based on real PeerSpot user reviews.
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR)."The most valuable feature is reviewing tickets and the notes added by technicians."
"The case interface is Binary Defense MDR's most valuable feature."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"EDR and Next-Generation Antivirus (NGAV) are good features. The Spotlight feature is also good, and it also can detect patching-related vulnerabilities."
"The continuous improvement in detections and response times is valuable. They are more focused on threats that come from the cloud, not only that we see."
"It has good visibility, works well, and it is fast."
"Overwatch is the most valuable feature of CrowdStrike Falcon Complete."
"The response service is the most valuable as it frees up our IT staff to focus on other tasks."
"The endpoint detection and response is very valuable."
"Its IOCs alerting mechanism is good. I think it is AI based and categorizes behaviors which are unusual."
"The most valuable feature of Falcon Complete is that it is a full security operations center (SOC) as well as a SIEM solution, and it is fully managed. Their security teams are working 24/7 and analyzing everything happening on all endpoints. They also take care of the instant response, which includes disconnecting endpoints, taking over the endpoints and fixing them, and ransomware protection. All of these things are most valuable because it is very difficult to get all the resources in-house to do all of that yourself. So, if you can leverage the experience of a global corporation with the best reputation in the market, and it is fully managed, that's the best."
"The managed detection response (MDR) product was the most valuable."
"The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive."
"I would like to see more frequent check-ins with our security status."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"The current reporting system could benefit from improvement."
"I would like to get more reports from Binary Defense about what they're blocking."
"We found a couple of bugs in the user interface."
"The solution needs to have human involvement, they could improve by having more automation where the solution can take the necessary action on time and more accurately."
"We're a small organization. I'm not sure how it would fare if you were larger and had more and more users and added complexity."
"I would love for the threat intelligence part to be more globalized to provide a tailored response to types of malware and ransomware that are trending in other regions. For example, they can add a feature to tell us that there are separate attacks in South Asia or East Asia occurring at these times, so we can supply those things to our environment and protect ourselves."
"They need to continuously integrate with other security tools such as CyberArk or Mimecast, to cover the entire IT infrastructure."
"Its support should be improved. The product is amazing, but the problem is that their support team is overconfident about the product. If something happens, they don't listen. They keep arguing with the customer. It should have more reporting. Reports are not that customizable. We need customizable reports for our customers, but they not there in CrowdStrike as well as SentinelOne."
"I would improve the Operational Technology environment functionalities."
"The simplicity of CrowdStrike Falcon Complete's content control and firewall management should be improved."
"Falcon could use more SIEM capabilities, like a central place to monitor all our clients."
"From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished."
"Its GUI can be a lot better."
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 74 reviews while eSentire is ranked 24th in Managed Detection and Response (MDR) with 2 reviews. CrowdStrike Falcon Complete is rated 8.6, while eSentire is rated 7.6. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of eSentire writes "A solid product for security, but the MSP program should be simpler". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR and Expel Workbench, whereas eSentire is most compared with Arctic Wolf Managed Detection and Response, Sophos MDR, Red Canary MDR, Huntress and ReliaQuest GreyMatter.
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