We performed a comparison between ConnectWise ScreenConnect and Microsoft 365 Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Better than TeamViewer and useful for fixing problems remotely."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The ConnectWise ScreenConnect tool is very good for remote access."
"I've noted an ROI while using the solution."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"It is super easy to use and relatively inexpensive."
"Its interface looks clean, and its performance seems quite fast. It is faster than our previous app."
"Microsoft 365 Business has an abundance of features."
"Most people are very used to working with Microsoft Office, and we can work offline as well."
"I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent."
"The solution has been easy to use and is very user-friendly."
"The interface is now more user-friendly than the previous versions of Microsoft Office."
"This is a unified business package that helps people be productive in working environments."
"The product is very flexible."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"The solution should add the ability to video chat with the user on the other end."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The recent redesign has made it slower and basically worthless."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"The OneDrive part could be more user-friendly, because many people want to use it."
"The downside of Microsoft 365 Business stems from the fact that it is a bit of a pricey product."
"Previously, it was on concurrent basis access, but currently, it's on named user access. That's the biggest challenge we have, but we are looking to integrate SharePoint whereby we can have a portal where we can have the non-core users access via Sharepoint. That's what I'm looking to have an update on. So the cost is a bit of an issue."
"The price is an area that needs improvement."
"The price can always be improved."
"Microsoft Teams for Mac isn't good enough just yet. It's an aspect of the solution they can still work on."
"The latest update has got a lot of bugs and it is causing us problems."
"Video feeds cannot be disabled which is a distraction during video conferencing."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Microsoft 365 Business is ranked 2nd in Mobile Device Management (MDM) with 240 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft 365 Business is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Microsoft 365 Business is most compared with Google Workspace, Microsoft Intune, ManageEngine Endpoint Central, Windows Autopilot and Jamf Pro. See our ConnectWise ScreenConnect vs. Microsoft 365 Business report.
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