We performed a comparison between Citrix ShareFile and Kiteworks based on real PeerSpot user reviews.
Find out in this report how the two Content Collaboration Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Easy to manage and fully secure."
"The solution is scalable."
"Citrix has a very good file auditing features and security features."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."
"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."
"This provides us with a secure way of sending tax returns without having to use passwords."
"It's user-friendly for end users."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The solution removes the limitations with file attachment size that is found with regular email."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"My only issue with this solution is the cost, which should be improved."
"The user interface is not very intuitive."
"They should integrate the solution with more email services."
"Everything they have should be integrated into one item."
"The configuration on the mobile devices is a little clunky, in terms of setting up the application."
"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."
"There are sometimes scalability issues after updates."
"Some of our customers are facing issues if they've deployed in hybrid mode."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"In my experience, their technical support can be a little slow."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
Citrix ShareFile is ranked 9th in Content Collaboration Platforms with 11 reviews while Kiteworks is ranked 10th in Content Collaboration Platforms with 12 reviews. Citrix ShareFile is rated 8.4, while Kiteworks is rated 8.8. The top reviewer of Citrix ShareFile writes "Flexible plans, stable, and scalable". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". Citrix ShareFile is most compared with SharePoint, Dropbox, Box, Microsoft OneDrive and Office 365, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, Fortra's GoAnywhere MFT, SharePoint and Cisco Secure Email Threat Defense. See our Citrix ShareFile vs. Kiteworks report.
See our list of best Content Collaboration Platforms vendors.
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