We performed a comparison between Arctic Wolf Managed Detection and Response and Field Effect Covalence based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The case interface is Binary Defense MDR's most valuable feature."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"After an easy onboarding, the monitoring started immediately."
"Security protection is the best feature of this product."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."
"Arctic Wolf is laser-focused on providing top-notch customer service."
"The standout feature is its continuous 24/7 monitoring of all network traffic, providing unparalleled vigilance."
"The most valuable aspects of Covalence for me are the exceptional customer service and the support from the dedicated team."
"I like how comprehensive Field Effect Covalence is."
"Unlike previous solutions, where we were solely informed of security incidents, Covalence's MDR allows for real-time incident prevention."
"The most valuable feature is the network traffic monitoring function."
"The solution's advanced detection behaviors, automated notifications and responses, and automated remediation behaviors are valuable features."
"The most valuable aspect of Field Effect Covalence is its ability to continuously monitor for and identify potential threats."
"It is easy to manage surveillance."
"We found a couple of bugs in the user interface."
"I would like to see more frequent check-ins with our security status."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"The current reporting system could benefit from improvement."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"More integrations with various security tools to improve data ingestion would be beneficial."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"We need an easier way to audit and act on agents."
"I would actually be interested in having fewer features at a lower price."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"It would be great if the whole process of determining vendor risk could be simplified by Arctic Wolf."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
"I'd like improved visibility into the backend data where logs are stored, along with integrations with a wider range of products."
"One limitation is that if someone takes their laptop outside the office building, the DNS firewall provides minimal coverage, and we are unable to generate reports."
"There are tags for security threats, but I only view them. I do not action anything. I just see what is happening. Sometimes, they are a little bit vague, and I am unsure what they mean, so I leave that to the IT experts. Overall, we are quite satisfied with their product and how it is working."
"The tagging of ARO closure has room for improvement."
"It would be incredibly valuable to have the Field Effect team handle some of the third-party application patching they're currently identifying."
"While the reporting is good, I would like more of a white-label option with my company's name at the top and a clean look for the report."
"I have had a couple of challenges around updates to the agents where it seems it doesn't automatically replace older versions."
"The cost of the solution has room for improvement."
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Arctic Wolf Managed Detection and Response is ranked 2nd in Managed Detection and Response (MDR) with 17 reviews while Field Effect Covalence is ranked 6th in Managed Detection and Response (MDR) with 21 reviews. Arctic Wolf Managed Detection and Response is rated 9.2, while Field Effect Covalence is rated 9.2. The top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". On the other hand, the top reviewer of Field Effect Covalence writes "Helps to manage cybersecurity vulnerabilities, and improve our security team's efficiency and security posture ". Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Red Canary MDR, Huntress, SentinelOne Vigilance and eSentire, whereas Field Effect Covalence is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Huntress, Microsoft Defender Experts for Hunting and Blackpoint Cyber MDR. See our Arctic Wolf Managed Detection and Response vs. Field Effect Covalence report.
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