We performed a comparison between Appian, ARIS BPA, and IBM Case Foundation based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."It's heavy on business processing in terms of logic, process workflows, and primarily on the process design modeler. Appian is really great at that. In terms of the full stack set from a low-code platform perspective, it's definitely an eye opener since it can be deployed via mobile app and on the web as well."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"The initial setup was seamless. We didn't run into any hardships at all."
"The product's most valuable feature is the low code aspect of development. We can develop an end-to-end VPN solution using a single platform."
"Appian's most valuable features are the quick time it takes to develop for the market. It's easy and faster than other BPM solutions."
"The process models provide self-documenting systems."
"Good workflow engines that bridge the gaps of processes."
"The solution's most valuable features are the regular periodic and quarterly updates, they are very useful updates. They keep improving the solution more often, and that helps the platform or code always be up to date with the latest features."
"If you ever tried to draw a picture in a browser app or with a cloud service, it is normally a painful death. ARIS works perfectly on diagrams in the browser, so I was excited. I like it because there have been so many bad experiences in the past with drawing or doing something in a browser. Normally, it's always painful because it's coded badly. With ARIS, it is really well-implemented. It's simple."
"ARIS Reporting – Helps download valuable content from the tool in multiple formats."
"The ease of use is the most valuable. I have tried a number of BPMN packages, and I find the user interface of ARIS BPM easier and more intuitive than others. If your team is knowledgeable on BPMN, it is really pretty easy to figure out on your own because it adheres to the standards extremely well. I have tried Bizagi, BizFlow, and a variety of such solutions, and I just liked ARIS BPM better."
"It helps to maintain a single source of truth regarding the processes followed within an organization."
"One of the many advantages of ARIS is that it is supported by a very strong BPM community, which is critical for us. Although it has been in business for many years, it is still at an early stage of evolution. There are so many instances where your specific use case or requirement for using ARIS hasn't necessarily been matured across the sector. So, you need access to a very active community to help you explore possible solutions and ways in which ARIS can be used to achieve those use cases."
"ARIS is probably the most mature product in terms of modeling an enterprise architecture so that it has context."
"The tool defines the processes. It's the documentation of everything."
"In addition to our applications, we have also stored, in ARIS, the footprint of where those applications have been implemented. That means we know in which country a given application has been implemented. With embedded geolocation, we have a very visual world map, where we can see the footprint of each application."
"It's very easy."
"Case Foundation provides a strong security boost."
"The content management is great."
"It provides us the capability of producing business processes for documents that are launched immediately when a document comes into the repository."
"The most valuable feature is its stability, which is why we are using it."
"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"They should provide more flexibility so designers can create a more picture perfect device."
"Appian has a few areas for improvement, which my organization raised with the Appian team. One is the Excel output which is limited to fifty columns when it should be up to two hundred or three hundred columns."
"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."
"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."
"The solution could improve by being more responsive when dealing with large quantities of data. Additionally, they can make the decision or rules engine better. It cannot handle too many rules or too many decisions at once."
"We have clients that want to use Office 365, Microsoft Analytics, and Power Apps. Appian just isn't the same as using something specifically designed to cater to the Microsoft Suite."
"My only request is that they decrease the license costs."
"Something I would like to see improved is an SQL database connection."
"The integration between ARIS, webMethods, and project versions needs improvement."
"The user experience's usability (in general) should be improved as the tool is updated."
"Displaying role allocation matrix models in ARIS Connect needs improvement."
"Areas for improvement include sales, prospecting, shopping, customer service, after-sales (claims and advice for the client), and all processes pertaining to customer loyalty."
"User interface (UI)."
"There is not enough documentation provided for the tool's support or administration."
"The product is difficult to use for someone without prior knowledge of working with it. It requires a certain level of administration training."
"Regarding stability, when there are any customized settings being done at customer end - post upgrade to newer versions - it makes the customer environment unstable for a short duration."
"The solution can be quite expensive."
"The service as it currently stands is out-of-date and lacks flexibility."
"We are now using microservices but there are some areas where the coordination with FileNet is problematic."
"The interface needs to be more user-friendly."
"There are some features that could be enhanced like the document viewer"
"The cloud version could use more stability."
"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."
"90% of the feedback we receive states that the UI is not very user-friendly."
