We performed a comparison between Alert Logic and Secureworks Taegis ManagedXDR based on real PeerSpot user reviews.
Find out in this report how the two Managed Detection and Response (MDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"Among the valuable features are the agent, continuous reporting, and dashboard. It has all the features we need and we haven't had to customize it, other than turning on certain features that we wanted."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"It improves our security. Before, we didn't have anything scanning our containers. We had software scanning all the physical servers, but we had nothing to scan our containers. With Alert Logic, we can do that."
"Everything is in one dashboard; I'm notified when there's an incident and advised on what steps to take."
"We receive infrastructure security warnings from it. So, we know what is going on and what needs to be addressed."
"The quicker implementation of changes to our infrastructure from Alert Logic tell us if there are any problems."
"The initial setup is pretty straightforward."
"While I still have on-premises appliances, I can remotely monitor everything from the cloud, and Alert Logic's ease-of-access features have helped me streamline my workflow and reduce implementation time."
"The solution was consistently available, and I cannot recall any instances where it was down."
"It has the ability to install agents. It is pretty straightforward. You can automate the process pretty easily."
"The initial setup was very straight forward."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
"This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable."
"The most valuable feature is the fast alerting and response time."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The pricing is flexible."
"There are some patent pending detectors within the platform that provides a lot of value."
"We can easily isolate affected machines in the network."
"I would like to get more reports from Binary Defense about what they're blocking."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"The current reporting system could benefit from improvement."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"We found a couple of bugs in the user interface."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"The documentation, especially with the initial setup, needs improvement."
"The setup process was complex."
"As a user involved with the user interface, I believe there is a need to continue improving it based on feedback from our customers."
"I would like more data on the alert payload. It would be good to have the ability to customize the alert payload to add whatever data that we want on there. Right now, it is a bit limited."
"The product needs to mature. We don't want to be bombarded with unnecessary issues and have the real ones slip through."
"They have ideas and email you whatever they find, but they don't have a dedicated security team who will work on an attack or a specific security instance."
"This product needs to mature more. While it is a good product, there are some areas where it needs work."
"Alert Logic needs to expand its SOCs to serve more markets, such as the Middle East and Asia. There should be infrastructure that covers more time zones. The company should also develop an EDR that is natively integrated into their solution. Currently, a client must buy another EDR solution like CrowdStrike or Sophos. I think Alert Logic is developing this. Built-in email security could also be developed and integrated."
"We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us."
"It would be nice if the solution were a little more affordable."
"In the next release of this solution, I would like to see file integrity monitoring."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"The deployment could definitely be improved."
"Dell Secureworks could improve its integration with other third-party solutions."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
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Alert Logic is ranked 18th in Managed Detection and Response (MDR) with 11 reviews while Secureworks Taegis ManagedXDR is ranked 8th in Managed Detection and Response (MDR) with 14 reviews. Alert Logic is rated 8.0, while Secureworks Taegis ManagedXDR is rated 7.8. The top reviewer of Alert Logic writes "Great reporting and session logic with an easy initial setup". On the other hand, the top reviewer of Secureworks Taegis ManagedXDR writes "Offers proactive threat hunting and actively examines our environment". Alert Logic is most compared with CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, Sophos MDR, Rapid7 InsightIDR and SentinelOne Vigilance, whereas Secureworks Taegis ManagedXDR is most compared with CrowdStrike Falcon Complete, SentinelOne Vigilance, Rapid7 MDR, Sophos MDR and Trend Micro Managed XDR. See our Alert Logic vs. Secureworks Taegis ManagedXDR report.
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