We performed a comparison between 3CX Live Chat and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"We have not had any bugs or glitches, the solution is stable."
"With the reporting feature you can get all the incoming and outgoing call details."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"Mobility features and remote extensions work well."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"It's very low maintenance."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"It is super easy to use and relatively inexpensive."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"I've noted an ROI while using the solution."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"It could be better in terms of providing more options for call recording."
"There should be an option to save some extensions."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Its features for scheduling and generating reports need improvement."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"The recent redesign has made it slower and basically worthless."
"The solution should add the ability to video chat with the user on the other end."
"There could be improvement to the remote command line tools."
"Mobile interface."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews. 3CX Live Chat is rated 8.8, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support. See our 3CX Live Chat vs. ConnectWise ScreenConnect report.
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