Code42 Incydr Reviews

The ease of use for the end user and the seamless data backup and restore ability.

It has drastically reduced restore and migration times for end users.

2+ Years

No, the product has been incredibly stable.

No.

Customer service has been excellent.

Excellent.

Setup was straightforward and relatively painless.

We installed the product in-house.

I can recommend CrashPlan to anyone. It has saved us in IT countless hours restoring data and migrating users to new machines.

• Cloud backup
• Backup management

In the past we had no unified backup solution and no way to monitor client backups.

As we aren't using the latest version yet, I don't want to suggest improvements to the platform.

I've been using it for one year.

No, it was very easy and streamlined.

No, it's very reliable and stable.

No, our capacity to grow has been wonderful.

It's great! We haven't needed it much because it is such a great product.

Their tech support is excellent.

We previously had random solutions and nothing unified across platforms.

It was very straightforward as it's a very easy process and gives you a lot of flexibility. For example, you can schedule it with the client or push it out with group policy.

In-house all the way.

So far we've saved a lot of data and prevented loss for some clients that either had their devices stolen or the hard drive had failed.

I think Code42 is very competitive in their pricing, but I wasn't involved with our finance folks while they negotiated the pricing. My only advice is to do an accurate accounting of your needs and negotiate the lowest price for licensing.

No we didn't as Code42 is head and shoulders above the rest.

The UI is very intuitive for both the end users and admins.

Crashplan gives our users the peace of mind that company data is always being backed up without the need to "make sure" it's being backed up. It's very unobtrusive both for the end users and admins.

Download speeds could be faster when restoring from the cloud.

8 years

No.

No.

No.

Excellent.

Excellent.

Crashplan was easier to use for the end users and administrators.

No.

In-house.

LiveBackup.

Crashplan has saved my company from a great deal of data loss. I recently recommended Crashplan Pro for Small Business to a family member and it has saved them from complete loss of data due to a catastrophic hard drive failure.

Instant access to backups, whether hosted or local, has been the most valuable feature.

Kryptolocker has visited our organization several times over the past couple of years. Each time, we have the user back up and running within the day because there are up-to-date backups waiting to be restored. Rarely are files lost during the restoration process. This has been key in keeping several executives happy.

Adding multi-user support would be huge. It would help immensely with access and administration challenges in the higher education realm.

We've been using Crashplan for about two years now.

Deployment has been great. Coupled with our deployment solution, we basically push a button and it deploys to the correct user on the correct computer.

This piece of software is absolutely stable.

None.

10/10. Code42 knows how to treat its customers right.

10/10. Great tech support, although we rarely need it.

We previously used a tape backup system. This seemed a bit archaic, and the turnaround on getting users back up and running after a full system crash/loss of data was unacceptable.

I was less involved with the setup, but from my point of view, it seemed pretty simple.

This backup solution seems to be the best on the market. Ease of usability, both on the administrative side and the customer side, make it worth the install alone. Add in the stability and constant reassurance of knowing your files are only a download away is next to none.

The web console which allows me to see all of my users and their devices, to manage my security authentication and licenses, and to restore files for less-skilled users.

Replacing laptops has become so much easier, whether from a hardware failure or with newer equipment. My users are restoring their own files because it's so easy to use.

It is a little confusing for users when they are replacing a laptop - a couple have wiped out their backup by choosing "adopt" before they do a restore. Maybe an option or rewording or step-by-step guidance so they can restore their old documents and then continue using this new device in place of the old?

3 years

No.

No.

No.

Excellent customer service and quick response times.

Very good, very knowledgeable.

We previously used USB drives with Microsoft's backup, but the rate of failure was high, the reliability low.

Setting up CrashPlan was easy from start to finish. My users do their own installations.

The biggest question that I am asked by my users is "Are you sure it's running? I don't notice it - it's not slowing me down." That's a big compliment to the software.

Ease of setup and configuration.

We no longer have to be concerned about losing data to drive failures or user error.

I'd like to see some better options with account management in the software and a simpler way to track where you are using licenses.

3 Years

None, it went flawlessly.

I have had a remote storage server fail to start a couple times. Its a simple fix since the service backs up all its settings and lets you just re-install to get right back to where you were.

Code42 has excellent customer support. We always get prompt replies to e-mails, and their phone/chat support has yet to let us

Give them a try, you won't be disappointed.

Back up restore has been very helpful when migrating users from one machine to another or when data base corrupted or become infected.

This allows up to prep computers and pull up to date data directly from the user's cloud backup onto their new machine to make transitions virtually seamless. This also has saved numerous user's data when they have inadvertently downloaded viruses or malware.

Multi user environments are not currently supported and has been an inconvenience on several occasions.

One year 6 months

No, the engineers we worked with assisted in creating batch files to assist with the install.

We have not encountered any major issues with stability

At the moment we have no had any issues with scalability. Whenever we hit a wall due to all licenses being used it is easy to purge any residual termination accounts from cold storage or pick up the phone and work with Code 42 to order more licenses.

9

9

n/a

It was a little complex but with the assistance of the code 42 engineers things were very smooth.

in-house

Yes we did.

This product is great for data recovery. There have been several times that CrashPlan has saved us from data loss due to viral, malware attacks. A year ago the cryptolocker virus was running pretty rampant and any time it got into a machine we were always able to wipe it clean and restore without issues. If Code42 can figure out the multi-user environment issue this product would be hands down a must have.

I don't know if this would really be a feature, but more just what the software does in general. It just works. The only time I spend with the software is just upgrades, which are easy. I don't have issues with computers or the servers. The software is doing its job without further support from our staff. Basically set it up and forget about it.

We have been able to keep backups of mobile/laptop data reliable for the end user in case there is a major incident. It has improved our peace of mind.

I am waiting for them to develop an app that can be installed on a smartphone or tablet that backs up the data as it does for computers.

4 years

None

One of the most stable software packages I have worked with in my 20 years in IT.

It scales really well. We have two datastores. Originally we started out with one and it was easy to add the second. We were even able to seed it with data from the first.

Excellent. They have always been great on the phone, chat, or email.

Excellent. They know their stuff and know how to communicate that with you and help you out.

No

It was very simple and straightforward. Nothing complex about it.

In-house

It gives us piece of mind and security. I call it an insurance policy. So as far as true ROI it is hard to calculate. All it will take is one major file getting deleted or drive failure and bingo it has paid for itself.

Their options are very straight forward.

This was really the only item on the market at the time that let us store the data in-house, but still back up devices securely over the internet.

Again great solution and great company.