Code42 Incydr Reviews

Completely changed our legal hold process from pulling drives and locking them in safes to a few clicks and has no impact for the user and on IT. Legal can handle this all on their own.

We have been able to go to a self-service model for refreshes. Users can now pull their own data and only pull what they need.

1. Security tools: Being able to monitor data going in and coming off our endpoints. Seeing what it is and where it's going is awesome.
2. Legal hold: Giving us the ability to have an easy to use solution for doing legal holds is amazing. It saves us so much time and money for IT and the users.

Reporting could use an overhaul. It is very limited. Adding in more commonly requested reports. They can provide you with the reporting you need, but then it's in Excel files and you lose the single dashboard for your data.

No issues.

No issues.

Customer Service:

Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and responsive.

Technical Support:

Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and responsive.

No, we did not.

Initial setup was very easy and we worked with professional services, so they handled 99% of it. We went to backup everything, excluded stuff we knew we didn't need, then fine tuned it more as we went along.

We used Code42 to implement and they were awesome. They knew the solution very well and helped with customizing to fit our needs

The amount of time spent on recreating data from a lost/stolen or crashed drive is the best piece. Also, with having an electronic solution for a legal hold, we no longer need to pull and store drives for legal reasons.

Speak with your sales rep and SE. They are honest and straightforward with everything. They were the best solution and surprisingly enough, the cheapest. I couldn't believe that and was blown away with how they came in way lower than their competition.

Competitive endpoint security solutions that we also evaluated were Druva and SpiderOak.

This was the best ones that I tested. I loved it then and still love it now. Plan for high network traffic during roll-outs and initial backups. We spread out the backups as much as we could, but used the network locations and throttled different locations based on their bandwidth.

• It provides seamless backups without impacting user performance impact.
• It's automated and very easy to use.

It's eliminated the worry about data loss due to theft or loss of laptops.

3 Years

None

None

None

Customer service is awesome, They are on top of all questions and are US based.

Great Technical support and very knowledgable

very straightforward

Once setup, it rarely requires user intervention. It just runs.

Low system overhead, setting retention policies, ease of use

Java, please get rid of Java.

NO

NO

Customer Service:

10

Technical Support:

10

no

very easy

In-house

no

The "Legal Hold" feature is loved by our Legal Department. They are able to log into the console themselves, with specialized roles, and can't do damage to our setup.

De-duplication has saved us on bandwidth usage and also processor usage on the systems. Also, users are able to download software on-demand.

None, it always works great. Always looking forward to new features that Code42 will implement. The support site has been recently rebuilt and works great.

1 year

None at all. The Pro team was awesome helping us install CP and the Customer Champions are great when we have a question.

No issues with stability were encountered. We installed CrashPlan on a Red Hat Linux Enterprise server and it has been running great for 1 year.

None! We are able to obtain more licences easily when needed. Also, we are able to release licences from cold storage archives when needed.

Excellent! I've had great experiences with all the staff. From product trainers, the sales team and the support team.

Supurb! They know their product inside and out. Also, you don't ever really need to call them because their support site has every answer you need.

Yes, Lenovo Online Backup was a nightmare. I'm so happy we got rid of that. Code42 CrashPlan is lightyears ahead. They were not able to provide solutions like Legal Hold or even simply the capability to search for files within the console.

So easy - The PRO team showed us how to install CrashPlan on Red Hat Linux Enterprise and it was so easy. They have a great team to help accomplish a flawless install.

No - we dealt with Code42 directly. I think that made our connection to Code42 stronger, not having a 3rd party vendor in the middle.

It's a great product that does exactly what we want and need, plus more. It's a substantial upgrade from any other backup solution we have used in the past.

Code42 are flexible and are there to work with you. They have a great sales team and put are a "no-pressure" group. They take care of their customers.

We took a look at Data Red Castle, Lenovo Online Backup v2 and also Acronis. We did a lengthy PoC of each and Code42 CrashPlan was the clear winner.

Code42 CrashPlan is by far the best data backup solution on the market. The software is built by professionals, the support team is exceptional and the account reps are there to help you with anything you need.

Since I started working with CrashPlan we have less tickets open, since we offer monitor issues we received daily alerts and most of the issues are fixed even before the customer realizes they have an issue. Restoration is fast and easy. Also, we can see the logs in the console without going thru folders and text editors. It is really easy to use and the interface is really user friendly.

There are a few, the first one would be that it is very user friendly, has a nice interface and we can restore from the console in the customer server or from our server. It has a very user friendly status bar with common errors and has logs built in to the console so we can review the issues or status of CrashPlan.

I am not sure, since we use an old version of the application (planning on doing the upgrade next year) and it has flaws but I don't know if they have been fixed on the newer versions. I saw the new version and just by seeing it I think it provides more information on the status of the server with out going thru all the steps on the old version. I think one we can improve is the compression but I am not familiar with the newer version so I cannot really share an opinion on that.

With Kaspersky AntiVirus on Windows we had one recurring issue that it started crashing the app, I actually try to exclude it and it keeps crashing until we reinstall the application. The think is we reinstall and it takes some months until it crashed again but is an old version of CrashPlan maybe when we do the upgrade that issue will be resolved.

I don't think we had encountered any issue with scalability, at least not that I am aware of since I took over 2 years ago and the previous engineer did not mention anything regarding scalability.

Customer Service:

The best, they are always in contact and resolving all our needs. We have a lot of interaction with their team and they have been always giving us all the information we need. We also use their advocate page and they are very helpful with everything.

Technical Support:

I haven't used it until now, but I am planning an upgrade and I think I'll request a lot of technical hints.

i never used a solution for backup , i used well hardware solutons but not an offsite or cloud solution before crashplan , but it has been a really good experience and when customers lost data restoration had been really helpfull and fast and i have not get any complaints from our customers using crashplan .

i was not during the initial set up for the server but when i set up new customers is really straighforward basically we install the software , enter the license on our side then just go next and set up the account with the user and password and just entered the proserver ip and connect thats really about all we do , is really easy to set up.

it was in house and they had been working with this solution for years that means they level of expertise is really good and they handled everything to us and the trainign was really a challenge but once you got it right is really easy to implement on any supported OS

i am the administrator , basically i do everything from installation , set up , troubleshooting and sometimes we do some reports , also crashplan can do reports to excel from the console and that really helps a lot . i manage the space left , disk quota pretty much everything.

well is not my department , i am not really familiar with pricing and licensing , i provide licenses when they are requested but i do not know how much it is it for each License or the actual pricing on the crash plan .

i remember they used evault on AIX servers and some of them still use it but when they change or migrate to windows , unix or linux crashplan is the best choice for them .

well yes , is a really good backup solution i know they are a lot of them now in the market but this one is really good their interface is very user friendly , it can be installed from commando line and graphic interface , and supports windows , mac and unix , overall is a really good and user friendly application

CrashPlan's always-active backup ability is crucial for ensuring that end-user data is protected at all times, any time they are connected.

Our researchers are often working remotely, and enabling protection of their data even when they are away from our servers is key. User-driven data recovery is a huge time-saver as well.

I would love the ability to export archives of old backup data in a .zip or something like that, but the system currently requires a restore to a workstation directly.

I have used it for 5+ years.

We have not encountered any deployment issues at all; very fast and simple to roll out and configure. But support is very willing to walk you through installs if you have problems.

Clients will from time-to-time have difficulty connecting to our backup server. This tends to be an issue with the client after an update has been pushed; never difficult to fix, but something to keep an eye on.

We have not encountered any scalability issues at all. We will be migrating to their cloud storage solution soon, which should reduce our scalability issues to more or less zero.

CrashPlan support is very quick to respond and the company in general seems highly engaged with customers. They appear ready to take feedback and present various ways to interact with the company.

Technical support has always been reliable and efficient for us. We get fast, clear responses and have never felt we need to nag or hunt anyone down to get the info we need.

We had looked at a few personal cloud backup options, but CrashPlan had the most aggressive pricing and has proven to be very reliable.

Initial setup was very straightforward; simple server installs, and it's just a matter of pointing CrashPlan to a storage target and the app takes care of the rest.

We implemented the solution through our in-house IT team. It seemed simple enough to not warrant the use of an outside service.

Our research data is essentially invaluable, which means that it's both hard to quantify the value, and easy to justify most expenses to protect it.

Consider that each user can have multiple devices associated with each license. The cost is low enough that there's no reason not to aim for 100% coverage.

It's been a long time but at this point, we haven't felt the need to reevaluate the market to find new options. We have also looked at services like Backblaze, and have used and liked them as well.

CrashPlan is easy to use and reliable. The service is affordable and the company is easy to work with; highly recommended.

The lockdown feature has been extremely valuable. We have been able to ensure backups of company data for compliance, and prevent users from changing that.

It has improved our ability to have complete backups for people on legal hold and also ensuring everyone is backed up for compliance reasons. The ease of use has helped our users be sufficient and cut down on technician time.

Even with the constant improvements coming quarterly, I would definitely appreciate the night mode in the administrator console to be brought back.

We started deployment a little over a year ago.

Creating custom installers was a bit of a learning curve, but we received help and documentation from our Code42 Engineer.

Some issues were reported in regards to high CPU usage, but usually resolved with a simple uninstall and reinstall. Occurrences were minimal.

We were able to develop customized packages with LANDESK and Casper to deploy throughout company, it was easily scalable with our Hybrid solution.

Their customer service has been outstanding. The communication is very open and consistent whenever we reach out.

The technical support has been excellent. Even if the representative we were working with did not know the answer, it was quickly found through research or knowledge of other team members.

We ended up switching due to unfriendly user experience, as well as reliability and lack of functionality. The pricing was not that different and we felt we got so much more from the product.

The setup was very straightforward; probably the easiest we've ever done. We the support of our engineer and the design of the product. We literally kept repeating the phrase, "That's it?", in regards to that's all we had to do; it was so simple.

We implemented it in-house. We had access to a dedicated engineer to walk us through and assist us. We were not transitioned away from our dedicated engineer until we were ready.

Code42 Crashplan has saved us large amounts of time and money. The time spent by technicians supporting users through some over-complex interface has dropped dramatically. Support requested for restores are almost never needed due to ease of use.

Do your research; some other companies might be cheaper, but the support and ease of use are well worth it. Code42 has continued its professionalism and support from when they were trying to get us as customers to doing an excellent job keeping us as customers.

• Lenovo Online Backup aka Mozy: This did not have the controls we were looking for. Price was similar. The administration was overly complex.
• Datacastle RED: Price-wise, this was the least expensive, but it also had the worst performance and least functionality.

I can't say enough about Code42. The product has been a surprise at the ease of setup and deployment. Plus, they do an excellent job of building their customer community.

We use CrashPlan for PC and Macintosh end-point backup. We filter out certain file types. We throttle both to a percentage of CPU and to network throughput.

We have confidence that any files stored on a PC or a Mac for any length of time will be backed up and available to be restored.

If you install the home user version of CrashPlan, you will need to uninstall it before you are able to install the pro version. This only matters if you install the wrong version the first time.

I have used it for four or five years.

We did not encounter any issues with our deployment.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

The level of customer service is very high. There is an on-line community if I need technical help, and the interface is very easy to use.

I have not needed technical support.

We did not previously use a different solution, and we did not switch.

Initial setup was straightforward. Download the software. Run the software. Configure the software. Let the backup run.

An in-house team implemented it. It is just not that difficult.

What is our ROI? Our ROI is the peace of mind that we can restore our files if we need to do so.

Decide whether you need a certain number of user licenses or a certain amount of storage.

Before choosing this product, we did not evaluate other options. This is the one we looked at.