Code42 Incydr Reviews and Pricing

it_user261339

Systems Administrator Asst. at a university with 1,001-5,000 employees

Jun 24, 2015

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It keeps back ups simple, but it tends to time-out with slower connections.

What is most valuable?

Quiet running and easy to administrate.

How has it helped my organization?

Problem users never "forget" to back up.

What needs improvement?

In the places we have slower connections it has a time out problem. A time setting would be nice so we can set these clients to backup after hours.

For how long have I used the solution?

two years

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What do I think about the scalability of the solution?

We just keep adding licenses. No issues. We went from 10 to 50 to over 300 seats now.

What other advice do I have?

Everyone has a backup now. In daily work life it is easy to forget to backup your files. This makes it simple.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Deron Turner

Data Center Technician with 1,001-5,000 employees

Jun 24, 2015

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It has restored files we thought were lost because of computer crashes, but there were licensing and storage issues with scaling.

What is most valuable?

Set and forget. Easy to install and update. Client is never aware that it is even running and backing up their data without utilizing much computational power.

How has it helped my organization?

Restored files that we have lost due to computer crashing, as well as many other problems that we have been able to restore project essential files.

What needs improvement?

none

For how long have I used the solution?

2+ years

What was my experience with deployment of the solution?

none

What do I think about the stability of the solution?

none

What do I think about the scalability of the solution?

Other than licensing issues and limited amount of data storage, but that is expected with scaling.

How are customer service and technical support?

Customer Service:

9 out of 10. Excellent.

Technical Support:

excellent

Which solution did I use previously and why did I switch?

We use Symantec Endpoint Protection as well as Crashplan for backups, and Crashplan is the only one we have yet to have issues with.

How was the initial setup?

straightforward

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Code42 Incydr

June 2025

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it_user261282

Executive & Internal System Support with 1,001-5,000 employees

Jun 24, 2015

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All users save locally instead of to a network drive, which saves cost, but backing up required ports.

What is most valuable?

Ease of use and admin console

How has it helped my organization?

Rather than save to a network drive and costs associated with upgrading storage, all users save locally with the peace of mind that everything is safe.

What needs improvement?

None of that I can find.

For how long have I used the solution?

9 months

What was my experience with deployment of the solution?

Required ports needed to backup.

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

Top notch, I have never had such a great experience with a company.

Technical Support:

10/10

Which solution did I use previously and why did I switch?

SOS online backup. Their admin console was a joke, could never tell if backups had been completed, and restoring could only be done file by file.

How was the initial setup?

Straightforward, I had a rep stay on the phone with me and help.

What other advice do I have?

This is by far the best cloud-based backup solution. If you are looking into cloud solutions, stop. Purchase Crashplan and never lose a night's sleep again.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user261273

Network Analyst at a university with 501-1,000 employees

Jun 24, 2015

The enterprise edition has centralized management for all devices being backed up on our domain, and the data is encrypted before leaving our machines.

CrashPlan is an excellent backup product. Unlike many backup solutions, it has a lightweight client that I don't even know is there. The enterprise edition has centralized management for all devices being backed up on our domain, and the data is encrypted before leaving our machines. The restore function can be a little cumbersome when restoring from the centralized management console, however the client based restore is relatively simple.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user173670

Venture Center Senior Associate with 1,001-5,000 employees

Dec 18, 2014

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Its seamless, just works. Set it, forget it, and if something comes up, they email you.

What is most valuable?

Its seamless, it just works; just set it, forget it and if something comes up they just email you.

How has it helped my organization?

Its our backup for everything, photos, files, backs up to local server and its saves my butt so many times. No problem restoring files when a computer crashes. If you treasure your digital content – this is the solution for you.

What needs improvement?

Not really. Does everything so well.

For how long have I used the solution?

Roughly 4 years.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

Great, I had one support instance that I needed help with, and they got back right away.

Technical Support:

Great, I had one support instance that I needed help with, and they got back right away.

Which solution did I use previously and why did I switch?

Mozy, was clunky and changed their pricing, and we also wanted unlimited data.

How was the initial setup?

Super straightforward. Literally click a couple buttons and its up and running.

What about the implementation team?

In-house.

What was our ROI?

How can you quantify that, easily thousands of dollars. A lot.

What's my experience with pricing, setup cost, and licensing?

Cost is $400, 4 years, 10 machines.

Which other solutions did I evaluate?

Carbonite.

What other advice do I have?

Do it. Pick this one – it’s the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user261273Network Analyst at a university with 501-1,000 employees

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Sep 4, 2015

I agree that this is an excellent solution.

it_user172851

Managed Service Engineer with 51-200 employees

Dec 16, 2014

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Easy to use but needs a deployment tool to aid implementation

What is most valuable?

Available across multiple-platforms.

How has it helped my organization?

Ease of use as compared to its competitors.

What needs improvement?

The administration side as reporting ability is lacking.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Yes. Many, but it came from outside of the product.

What do I think about the stability of the solution?

Not too much.

What do I think about the scalability of the solution?

Very little. But without a working deployment tool, it becomes very challenging to deploy to 500+ people.

How are customer service and technical support?

Customer Service:

Best support portal I have ever used.

Technical Support:

Great so far.

Which solution did I use previously and why did I switch?

Yes. People hated our previous solution as it required vpn and bogged down CPU.

How was the initial setup?

We required a custom solution so it was a little difficult. Without a deployment tool the client was challenging to automate the install.

What about the implementation team?

We did it with the help of the vendor. Their field engineer was very knowledgeable.

What was our ROI?

I have no idea.

What's my experience with pricing, setup cost, and licensing?

Uncertain. Above my pay grade.

Which other solutions did I evaluate?

Yes, Druva.

What other advice do I have?

It's very user friendly...when it works.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners

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