Code42 Incydr Reviews

I am an end-user at an organization that uses CrashPlan PROe, and I can attest that my MacBook Air boots up quickly, with no lag or delay.

I've also met with some of the folks at Code42, and find them all to be very helpful, friendly, and knowledgeable. I recommend them frequently. Give them a call, if you're checking out backup/recovery solutions.

I just love the security/safety of having my Mac backup automatically, without me having to think about or do anything to ensure my data is secure and recoverable. I travel frequently, and I can be pretty rough on equipment, moving from place to place in a hurry (don't tell my IT guys), so having backups that I don't have to think about is just great.

I really like that it backs up the second it knows where to go.

We were using piecemeal procedures that failed more than it saved data. This has had a huge impact on our organization.

Java needs to go away.

The CrashPlan PROe client app's ability to provide continuous, real-time backups by monitoring the file system allows data to be safeguarded almost immediately after it has been saved to the disk. The speed and efficiency allows my users to remain backed-up without having to think about how it is being done, or complain their system is running slow because of a file scan and sync.

On several occasions staff members have had to open up CrashPlan PROe, log in and begin restoring files. There are numerous scenarios where this has happened. A keynote deck went missing, possibly trashed by accident, and it was recovered. A user had their laptop stolen and had to get back up and running on a new one right away: they fired up CrashPlan, selected the last backup of their missing laptop and restored everything to the original locations. I even used CrashPlan to recreate a system error I was researching by restoring the problem files after I had addressed them.

2+ years

Ease of recovery by end users.

We used to use a LAN-based backup which required home-office use only. When the users went into the field and completed work, that work was always at risk. The users were supposed to do their own backups of the data on USB drives, but it was rarely done. Now, there is no question that the files are backed up.

Four years

The deployment was smooth and easy.

None

None

Exceptional customer service. Always above and beyond.

Also exceptional.

The setup was quite easy. It was a Linux deployment that we have since moved to Windows.

In-house

Set-and-forget (but email reports are available) backup process. It's hard to mess up the setup.

Removal of the Java engine would be fantastic.

1 year

I've never had a problem getting a hold of somebody within a few minutes if I had a question.

We used MozyPro previously. The per-GB charge was causing the price to skyrocket.

Continuously automated with no end-user involvement.

End-user workstation backups are consistent and always running. Previously they were rarely completed correctly.

Would like to see the ability to bulk clear alerts in the admin console in a future release.

5 years

No issues with deployment at all.

No stability issues.

No scalability issues.

Customer service is excellent!

Technical support is excellent!

In-house developed a backup application, but we switched because it was outdated and nowhere near as good as CrashPlan.

Initial setup was very easy.

Implemented via in-house team.

Pricing is reasonable for what it provides.

Avamar, Mozy, Carbonite

Automated backups/restore and is easily implemented. There are always new features being released, which keeps us excited to use the product.

The main plus for us is 95% of restores globally are all self-service. Not having to have IT help out the users to get their data back is a huge plus.

Reporting is pretty limited if you are not using the API.

1 year

No issues. We had 2000 seats deployed in about 2 weeks.

We have had no issues for 1 year. Very stable product.

We have added 2 entire regions with ease after only having 1.

Customer service is always very easy to get a hold of and are very knowledgeable.

5 stars.

Yes, we used Connected backup. The system was abused after being passed around to different people and it got to a point where restores would be failing on compressed files. Mainly .pst files.

Very straight forward, it took no time for the solutions architect to throw something together for us.

We used an in-house tool to deploy, although any client upgrades come directly through the console.

Yes, we evaluated E-Vault as well as Druva.

Restore function

We no longer worry about viruses like Cryptolocker or Cryptowall. If an infection happens, and it has, and will happen again, we don't experience data loss. The most time we spend is identifying the source of the infection. Servers are backed up with CrashPlan and users data is backed up with CrashPlan. We just clean the infection, restore the data and we are done.

Minimal to no data loss, and a lot of time saved as well as user peace of mind.

2 years

At first, but we got excellent assistance from top tier support at Code42 and all issues we resolved quickly.

No

No

Excellent

Excellent

Yes; unreliable

It is not cheap, but when you can restore thousands of hours of work without issue, it does not matter so much.

CrashPlan is one of the top three software implementations I have ever been involved with in 15 years. It makes my job easier. It makes the users jobs easier. I have seen users almost break down and cry tears of joy because we were able to restore critical documentation with years of research so quickly. It makes us in IT support look good.