Hosting Solutions Systems Analyst at a consultancy with 11-50 employees
Real User
A stable solution, but comes with a complex setup and unresponsive tech support
Pros and Cons
  • "The solution is stable."
  • "As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration."

What needs improvement?

As Citrix Gateway is a third party solution, we wish to have one which is more integrated and involves less administration. We want one which would allow access with a single click and only require RDP and the clicking of a single icon. 

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

Tech support is not that great. Whenever an issue arises, it takes them time to respond and they do so via email. This is something we do not like. 

How was the initial setup?

The initial setup is not straightforward at all. I feel it to be complex and unclear. 

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Which other solutions did I evaluate?

The reason we were comparing Citrix Gateway to other solutions is to ensure that a VPN can be used on a desktop, for third-party security reasons. 

We don't want a situation in which a person can connect to his desktop, but is forced to use our environment using Citrix Gateway. There is no need to use the solution if one wishes to utilize Cisco VPN for connecting to Azure via VDI or to remote the RDP into it. However, Citrix Gateway gives one a better picture of place. Its administration is a bit better and it makes the creation of videos easier and faster once it's set up. 

My advice to others who are contemplating using the solution is that going with Cisco is preferable, even though Citrix Gateway is a good product. 

What other advice do I have?

Automation is important. At the moment, I am testing for ease of administration and, with the risk that ransomeware poses, for security. 

I rate Citrix Gateway as a six out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Saquib Hameed - PeerSpot reviewer
VDI Technology Specialist at Faysal Bank Ltd
Real User
Top 10
Is easy to install, stable, and scalable
Pros and Cons
  • "It is easy to set up and is stable. It is scalable as well, depending on the model."
  • "Their VAS product should be more productive because right now, we are using other VAS solutions but not using this one."

What is our primary use case?

In our environment right now, we are using NetScaler. We purchased two devices last year for our Citrix VDI environment, for load balancing and gateway features for VPN connectivity.

What is most valuable?

It is easy to set up and is stable. It is scalable as well, depending on the model.

What needs improvement?

Security enhancements could be made, and technical support could be improved.

Their VAS product should be more productive because right now, we are using other VAS solutions but not using this one.

Right now, the multi-factor authentication solution built-in with the product works, but it actually uses Google Authenticator, a third-party authenticator. I would like Citrix to launch their own authenticator-based software so that it will be more secure. It will be more personalized according to the requirements too. 

For how long have I used the solution?

I've been working with Citrix Gateway for around two years.

What do I think about the stability of the solution?

The product has been stable so far.

What do I think about the scalability of the solution?

It is scalable depending on the model you have. We have about 5,000 plus users in our company.

How are customer service and technical support?

Technical support is quite good. Improvement is needed on the technical side, response time, and technical engineer support.

How was the initial setup?

The initial setup was very easy.

What's my experience with pricing, setup cost, and licensing?

The price could be lower.

What other advice do I have?

On a scale from one to ten, I would rate Citrix Gateway at nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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CEO at IMART OFFICE CONSULTANTS
Reseller
Stable solution for uninterrupted long-term use
Pros and Cons
  • "It's a stable solution while it's running. We don't have to work on it a lot. There are not many bugs, so it's easy to use if you deploy successfully. You can be sure of an uninterrupted solution for quite a long time. Citrix is a good product."
  • "The major issue is price. I would also like them to make other aspects more accessible."

What is our primary use case?

We are working on a software-defined network spanning Botswana, South Africa, Namibia and Zambia. We looking for a solution that promise to extend the benefits of virtualization into the core of our networking infrastructure

How has it helped my organization?

So far the DevOps team has been able to deliver apps with a consistent feel. This is still an internal project but we are pretty much excited with way it is going

What is most valuable?

It's a stable solution while it's running. We don't have to work on it a lot. There are not many bugs, so it's easy to use if you deploy successfully. You can be sure of an uninterrupted solution for quite a long time. Citrix is a good product. scales easily and works with azure and aws

What needs improvement?

Cost. Citrix costs more and you still need to have Microsoft Remote Desktop below it. 

For how long have I used the solution?

We've been using this solution for about four years.

What do I think about the stability of the solution?

There are no glitches or bugs, as long as you get the initial installation right without any problems. Then you can be sure of a solution that runs without much need of hands-on supervision.

What do I think about the scalability of the solution?

Citrix solutions are easily scalable, considering that they run on top of the Microsoft platform.

We run it in at most 15-person offices, but we're starting to see what happens if we run it through three data centers, two of which are outside the country. That's what we will be working on next month. We are in plans of deploying the solution to a greater number of users.

How are customer service and technical support?

The Citrix customer support is good. You should not have any problems from Citrix.

How was the initial setup?

The initial setup is straightforward. A mid-level system integrator can deploy the solution.

What's my experience with pricing, setup cost, and licensing?

Usually, with Citrix the issue is the pricing, especially for the African region. We believe it's really expensive.

What other advice do I have?

Get access from a Citrix partner, because you are sure of support from them. Also, make sure that the partner you partner with has the right skills to actually deploy the solution.

I would rate this solution as eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Kunle Oyetola - PeerSpot reviewer
Head Of Business at Zeta-Web Nigeria Limited
Real User
Top 5
Performs well, but technical support needs improvement
Pros and Cons
  • "It performs quite well."
  • "Technical support could be improved."

What is our primary use case?

We use it to consolidate remote access to provide single sign-on across all of the applications.

What is most valuable?

It performs quite well.

What needs improvement?

Technical support could be improved.

For how long have I used the solution?

I've been using Citrix Gateway for about four years.

What do I think about the stability of the solution?

It is stable, and we have had no issues.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

There are some delays in getting support. They eventually come through and get it sorted though, especially if you know the right channels to go through.

How was the initial setup?

The initial setup is straightforward based on your skill level. That is, if you're not familiar with Citrix, it won't be straightforward. If you are, it will be straightforward.

The actual deployment took two to four weeks.

What other advice do I have?

I would rate this solution at seven on a scale from one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager of Infrastructure and Security Services at a government with 501-1,000 employees
Real User
Extremely good support, pretty full-featured, and adds great security
Pros and Cons
  • "It adds great security to your outfacing information."
  • "Its interface could be made a lot easier. It is very kludgy."

What is our primary use case?

It is our application filtering and gateway portal for our Citrix end-users. We have its most recent version.

What is most valuable?

It adds great security to your outfacing information.

It is pretty full-featured. There are a lot of things that you can do with this. It is amazing what it can do.

What needs improvement?

Its interface could be made a lot easier. It is very kludgy.

Its initial setup could be easier.

For how long have I used the solution?

I have been using this solution for quite a few years.

What do I think about the scalability of the solution?

Out Citrix team deals with it, and there are three people who work on it.

How are customer service and technical support?

Their tech support is extremely good. I haven't heard of any issues with their tech support.

How was the initial setup?

It is complex and could be easier. It took us about two weeks to deploy.

What about the implementation team?

We used a consultant. They were good. They knew the product.

What's my experience with pricing, setup cost, and licensing?

It costs about 4,000 a year.

What other advice do I have?

I would advise others to definitely go through somebody who knows the product.

I would rate this solution a nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Engineer at Vxnet
Real User
Top 20
Has the ability to be used in all types of environments, on-premise, cloud, or hybrid deployments
Pros and Cons
  • "The initial setup is simple. Normally with all setups, it's not very complicated. It really depends on the customer."
  • "I'd like to see support for reverse proxy and more security features."

How has it helped my organization?

I work for a Citrix Partner, so Citrix Netscaler (now ADC) is one the pillars for our sollutions. we propose and implement for our customers. For them, security is the main gain as well as service, availability, flexibility for moving the workloads within different environments, and using different hybrids.
Aside the funtionality and features, it's simple and very user-friendly to deploy and maintain.

What is most valuable?

I've found the security features like web application firewall, the tri-scale capability  as well  the portability. You can have the NetScaler platform in different formats, you can have it as regular physical appliance, virtual appliance, on a container, multi-tenant appliances, and even on bare metal. there are, of course, some minor diferences related to the platform the physical resources you're using, but the code and funtionality is basically the same. it gives you a lot of flexibility.

What needs improvement?

The solution is already very feature rich, but there are also points for improvement.
Fortunatelly, at least so far and with the projects we've been involved, Citrix Support and engineering teams are very responsive and very willing to align with customer specific requests to develop new functionality and enrich the solution.

For the next releases, i'm expecting (even) more focus on visibility and analytics.

For how long have I used the solution?

I've been using the solution for 12 years.

What do I think about the stability of the solution?

it is very stable. and even the upgrade processes are very strainghforward.

What do I think about the scalability of the solution?

It's very scalable. You have the tri-scaler capaability with which you can use and have up to 32 NetScaler ADC nodes.

How are customer service and technical support?

It's software, it has its bugs, it's normal. The support has been very helpful. The engineering team is also responsive. From time to time we find a new bug and there's a good response from the support and the engineering team. They tend to solve it for instance, with a new version or by internally developing a specific patch.

Which solution did I use previously and why did I switch?

We normally try to evaluate other options depending on the customers use case and objectives, but somehow we end up sticking with Citrix ADC since with we've started working with it.

How was the initial setup?


Basic setup to have a ADC up and running is very simple, but integrating really depends on the customer environment and objectives.
We have customers that use it for everything, that can have more complexity so it depends on the environment.

I would say that generally, it's not complicated. You don't have to learn a specific language, or go very deep on a CLI.  It's not a big deal.

What's my experience with pricing, setup cost, and licensing?

As mentioned before, setup is fairly simple and documented on the Citrix eDocs. 
there's a lot of information and how-to articles which facilitates all the setup.

The new pooled licensing model also can be very useful in hybrid or wide deployments.

Which other solutions did I evaluate?

yes, the major players on the ADC and remote access space.

What other advice do I have?

You don't have a very steep learning curve as you do with other vendors. In terms of manageability, I think it's easy, and there's also available some tools like Citrix ADM which facilitates all the operation.

I would definitely recommend this solution.  It's very straightforward and easy to use.
can be used in a lot os use cases, from the pure traffic management, secure remote access to protecting critical web sites.

There's also a wide and participative community using the solution, so the use case and issue you face probably is already "googlable".

I would give this solution a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Citrix Partner.
PeerSpot user
COE Manager - Intelligent Process Automation at a manufacturing company with 10,001+ employees
Real User
It is easy to use, but needs better automation
Pros and Cons
  • "Its ease of use and how everybody can easily work through it are the most valuable features."
  • "We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues."

What is most valuable?

Its ease of use and how everybody can easily work through it are the most valuable features.

What needs improvement?

We are currently looking at automation. It would be good if there is some way to automate it in a fast way. It should be easy to automate. It also has some security issues.

For how long have I used the solution?

I have been using Citrix Gateway for five years.

How are customer service and technical support?

Their technical support is good.

How was the initial setup?

It is medium in terms of complexity.

What other advice do I have?

I would recommend this solution. I would rate Citrix Gateway a seven out of ten. There are a couple of features that could be improved. These features are available in other solutions, such as VMware.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Mitul Rajput - PeerSpot reviewer
GM COE at Anuntatech Management Services Ltd
Real User
Top 5Leaderboard
Very flexible configuration; useful for logging features and combinations
Pros and Cons
  • "The solution has very flexible configuration."
  • "The solution has unnecessary limitations."

What is our primary use case?

I'm the general manager and CEO of the company. 

What is most valuable?

I like the very flexible configuration of Citrix. It's very useful for our regulations where we are able to log features and combinations. It offers a greater variety of features than any other gateway. 

What needs improvement?

Citrix Gateway has a lot of limitations, cloud limitations as a starting point. Microsoft should combine together and solve those problems. I can't go more than three GBDs whereas on AWS I can go to five GBD and get throughput. Here I'm not able to get into throughput, so I have to deploy multiple gateways to get to throughput and that's a bigger problem.

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable and they are currently upgrading. We identified two bugs that have now been fixed. 

What do I think about the scalability of the solution?

The solution is scalable and we have one or two people responsible for maintenance. 

How was the initial setup?

The initial setup is very straightforward. If it's a complex configuration, deployment might take one week, otherwise it should just be a day or two. 

What other advice do I have?

I highly recommend this product for any type of organization.

I rate this solution a 10 out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Universal Access Gateways Report and find out what your peers are saying about Citrix, SonicWall, Microsoft, and more!
Updated: March 2024
Buyer's Guide
Download our free Universal Access Gateways Report and find out what your peers are saying about Citrix, SonicWall, Microsoft, and more!