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System and Network Administrator at a pharma/biotech company with 501-1,000 employees
Real User
Nov 25, 2020
A great multifunctional security & SD-WAN appliance for a small company
Pros and Cons
  • "Meraki MX offers advanced filtration options, plus it behaves like a router and a firewall at the same time."
  • "You can only have one tunnel in the whole infrastructure — one tunnel with one device."

What is most valuable?

Meraki MX offers advanced filtration options, plus it behaves like a router and a firewall at the same time.

What needs improvement?

There is room for improvement relating to third-party VPNs.

You can only have one tunnel in the whole infrastructure — one tunnel with one device. I cannot have multiple terminals running from each of the devices to the same third-party.

For how long have I used the solution?

I have been dealing with Meraki MX for nearly five years.

What do I think about the scalability of the solution?

Meraki MX is both scalable and stable.

Buyer's Guide
Cisco Meraki MX
December 2025
Learn what your peers think about Cisco Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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How are customer service and support?

The technical support is quite good — very fast.

How was the initial setup?

The initial setup was very straightforward. Deployment took roughly two hours, max.

What other advice do I have?

If you are a small scale company looking for an SD-Wan solution, plus UTM box-type combination, then Meraki is the best option — based on the price and the features available.

On a scale from one to ten, I would give Meraki MX a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1384539 - PeerSpot reviewer
Chief Technical Officer at a tech services company with 11-50 employees
Reseller
Nov 18, 2020
Multi-functional security in an all-in-one device
Pros and Cons
  • "Both the scalability and the scalability are great with Meraki MX."
  • "As far as what needs to be improved — nothing really comes to mind. It does what we need it to do."

What is our primary use case?

We use it for UTM devices.

We have roughly 200 users, using this solution.

What needs improvement?

We prefer UTM solutions.

As far as what needs to be improved — nothing really comes to mind. It does what we need it to do.

For how long have I used the solution?

I have been using Meraki MX for more than five years.

What do I think about the scalability of the solution?

Both the scalability and the scalability are great with Meraki MX.

How was the initial setup?

The initial setup was very straightforward. Deployment takes less than one day.

What other advice do I have?

If you're thinking about implementing Meraki MX, make sure to plan it properly. Planning takes time which gives you the ability to make sure it's scaled properly, without too much complexity.

On a scale from one to ten, I would give this solution a rating of nine — nothing is perfect.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Cisco Meraki MX
December 2025
Learn what your peers think about Cisco Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
President at a tech services company with 51-200 employees
Real User
Nov 15, 2020
Features a wide range of capabilities in an all-in-one device
Pros and Cons
  • "In general, Meraki MX is easy to work with."

    What is our primary use case?

    Within our company, there are a lot of remote access users. We also have a couple of offices and some international users as well.

    What is most valuable?

    In general, Meraki MX is easy to work with. 

    For how long have I used the solution?

    I have been using Meraki MX for two years.

    What do I think about the scalability of the solution?

    Meraki MX is both scalable and stable.

    How was the initial setup?

    I really didn't experience any areas of complexity. The most complex part of the initial setup was setting up a conference camera. We host a lot of international board meetings that require video calling. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing could always be improved — especially with the shape the economy is in at the moment.

    What other advice do I have?

    I don't have much advice to offer — everybody has to do their due diligence.

    Overall, on a scale from one to ten, I would give Meraki MX a rating of eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1036524 - PeerSpot reviewer
    Solutions Specialist - Networking at a tech services company with 201-500 employees
    Real User
    Nov 15, 2020
    Incredible support, easy to scale, and easy to use
    Pros and Cons
    • "It is very easy to use and manage. It is also very easy to scale."
    • "In general, the SD-WAN feature needs to be improved. The load sharing and load balancing of the traffic should be improved. I have had some problems with these features in the past."

    What is our primary use case?

    We deploy this solution for our customers. We do the cloud and on-premises deployments, and we have all the versions.

    What is most valuable?

    It is very easy to use and manage. It is also very easy to scale.

    What needs improvement?

    In general, the SD-WAN feature needs to be improved. The load sharing and load balancing of the traffic should be improved. I have had some problems with these features in the past.

    For how long have I used the solution?

    I have been using Meraki MX since 2016.

    What do I think about the stability of the solution?

    It has very good stability.

    What do I think about the scalability of the solution?

    It is very scalable. We have all kinds of customers.

    How are customer service and technical support?

    They have very good technical support. Cisco Meraki's support is incredible.

    How was the initial setup?

    The initial setup can be complex. It usually depends on the scenario. The deployment usually takes half a day, but it again depends on the scenario.

    What's my experience with pricing, setup cost, and licensing?

    It is a good global solution in terms of the price and features, but because we sell this solution in dollars, sometimes we don't get to sell this solution in Brazil because the dollar is very expensive. 

    The price of every project is different. It varies depending upon the project, scenario, and client.

    What other advice do I have?

    I would recommend this solution based on the use case. I would rate Meraki MX an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1063173 - PeerSpot reviewer
    Managing Director at a computer software company with 51-200 employees
    Real User
    Oct 31, 2020
    Reliable, zero-touch deployment that is easy to use, quick to install, and has good responsive support
    Pros and Cons
    • "It has very good features; it's easy to use, configure, set up, and deploy."
    • "In the next release, because the security is pretty basic, I think they could include additional security features."

    What is our primary use case?

    The primary use case is a zero-touch deployment.

    What is most valuable?

    It has very good features; it's easy to use, configure, set up, and deploy.

    Also, the support is very good.

    What needs improvement?

    While it's reasonably priced, it could always be lowered to compete with others.

    In the next release, because the security is pretty basic, I think they could include additional security features.

    For how long have I used the solution?

    We used this solution for a very small project.

    What do I think about the stability of the solution?

    Meraki MX is quite stable. We have not had any issues.

    What do I think about the scalability of the solution?

    It's a scalable solution.

    How are customer service and technical support?

    Cisco's technical support is good, they are very responsive.

    How was the initial setup?

    It's easy to set up and configure.

    It was a very small project and it only took four or five minutes to install.

    Four or five switches can be deployed in a day.

    We have a team of several engineers to deploy and maintain this solution.

    What's my experience with pricing, setup cost, and licensing?

    The price is slightly increased, but reasonable.

    What other advice do I have?

    It's a good solution. If they're looking for something that is easy to use, easy to deploy, and easy to support, maybe they should consider Meraki, given the product is very stable.

    The features are good. 

    The price point is one thing that we need to consider, but it's expected because good products come with slightly increased pricing.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer1395927 - PeerSpot reviewer
    Director, Enterprise Products at a comms service provider with 201-500 employees
    Real User
    Aug 20, 2020
    Superb performance capabilities but security is not as strong as it could be
    Pros and Cons
    • "We've had no issues with the scalability or the stability of this solution"
    • "The security is not as strong as it could be"

    What is most valuable?

    The application visibility, performance visibility, and the failover capability for VPN are excellent.

    What needs improvement?

    The security is not as strong as it could be. The lack of HTTPS encryption is a big challenge that I have with Meraki. Essentially, the Meraki device is blind to any threats that are encrypted, and currently, somewhere in the neighborhood of 3/4 to 80% of all internet traffic is encrypted. In other words, you basically have a blind security guard watching the network.

    For how long have I used the solution?

    I have been using Meraki MX for over five years.

    What do I think about the scalability of the solution?

    We've had no issues with the scalability or the stability of this solution.

    What's my experience with pricing, setup cost, and licensing?

    The price varies depending on the hardware platform as well as the type of license and whether you're adding security or not. 

    If you're going to go with Meraki as your primary gateway, I'd recommend having a secondary security solution in your back pocket.

    What other advice do I have?

    On a scale from one to ten, I would give this solution a rating of seven.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Group ICT Manager at a transportation company with 501-1,000 employees
    Real User
    Aug 10, 2020
    Works without any problems but management can be improved
    Pros and Cons
    • "The most valuable feature is that we didn't have any problems with Meraki MX."
    • "Management can be improved in Meraki MX."

    What is our primary use case?

    We are using Meraki MX for Wi-Fi.

    What is most valuable?

    The most valuable feature is that we didn't have any problems with Meraki MX.  

    What needs improvement?

    Management can be improved in Meraki MX. 

    For how long have I used the solution?

    We have been using Meraki MX for eight years.

    What do I think about the stability of the solution?

    Stability and scalability are good. We didn't have any issues. 

    How are customer service and technical support?

    Our experience with technical support was fine. We don't have any problems at all.

    How was the initial setup?

    The initial setup was very quick and straightforward.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is fine at the moment.

    What other advice do I have?

    I would recommend Meraki MX. 

    I would rate this solution a seven out of ten. It can have better management. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    IT Adviser/Manager with 51-200 employees
    Real User
    Jun 12, 2020
    Be prepared for a new way of managing networks.​

    What is our primary use case?

    I used the MX80 as primary FW in a small Office with 50 users. The options provide even non-FW-specialist a way to manage and block certain aspects of internet usage.

    The main purpose of the Meraki is to use Internet for Users. Not filter traffic for Servers. 

    Together with other network gear you get an overall visibility into each client on the network. Thats is fantastic. Meraki offers free trails and you can get the entry level gear very cheap. The support model allows usage of the cloud management only if you have support. But then you get all features and updates.

    We now use the small MX as a VPN tunnel in the small offices. The SDWAN feature is great as it connects to any point if one is not available. Setup is easy as bam. Check it out.

    How has it helped my organization?

    Everyone is able to look at the cloud management to find out problems and identify the source. You don't need a FW specialist any more. You can even outsource the maintenance and support via a support account and delegate access in networks, locations or even only one device.

    What is most valuable?

    The solution was cloud managed, so I could access it from anywhere and deploy it with zero configuration. No need to configure anything. Just send it to the location and connect with the internet. 

    What needs improvement?

    The event logging, alerting, and reporting features could use improvement. Especially the export of the log is difficult. There is an API to connect to, but I have not found it easy to extract something yet.

    For how long have I used the solution?

    I have used this solution for 4 years.

    What do I think about the stability of the solution?

    I did not encounter any issues with stability. Once a device was just dead and dead replacement. Once we had to replace a device because of predicted failure. Both cases were handled well by the support. We had only next business day support.

    What do I think about the scalability of the solution?

    I did not encounter any issues with scalability. High bandwidth will cost something. You might be better off using multiple streams with multiple providers.

    How are customer service and technical support?

    I would rate technical support 10/10.

    Which solution did I use previously and why did I switch?

    I previously used Cisco and I switched because of missing manageability.

    I now use a central Sophos FW and this can be managed through the central AV and Protection Cloud Management if you use Sophos as AV client.

    How was the initial setup?

    The initial setup was easy. Some features need more investigation (client VPN). SDWAN is great. Some more training on how to set something up would help like VLAN. Even if it is that easy to configure it, the basic concepts might be missing.

    What about the implementation team?

    Other provider did not jump on Meraki as I would expect. Most of them do not support nor use Meraki. It is difficult to find support provider to help if there is a problem.

    What was our ROI?

    With many locations you will save a lot on traveling and deployment, as you don't need this any more. The costs inc. support is comparable with other vendors.

    What's my experience with pricing, setup cost, and licensing?

    Compare total costs (setup and management), taking in mind that cloud features do more than just stop traffic on the edge: they identify both traffic and users.

    Is it getting used to have support as a must. But realistically I would not use any other FW without support today.

    Which other solutions did I evaluate?

    We used Cisco products, we tested several other vendors too. Sophos is a close match in manageability and offer real FW features, but is more complex and needs more training.

    Meraki is still best for an office FW. Simple categories, features, SDWAN. I would not use it for Web Server protection or Server to Server firewall so.

    What other advice do I have?

    Be prepared for a new way of managing networks. Test it. See the webcast. The zero deployment is a killer feature. Network Products like switches and Wifi do the rest.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Cisco Meraki MX Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free Cisco Meraki MX Report and get advice and tips from experienced pros sharing their opinions.