Compare SolarWinds vs Twilio

SolarWinds

Based on 438 reviews.

Twilio

Based on 44 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Information Not Available

Sample Customers

Popular Solutions

SolarWinds NPM

8 reviews

SolarWinds Server and Application Monitor

5 reviews

SolarWinds NetFlow Traffic Analyzer

6 reviews

SendGrid

13 reviews

Segment

13 reviews

Twilio

2 reviews

Top Industries

Outsourcing Company

11%

Financial Services Firm

Construction Company

Manufacturing Company

Outsourcing Company

13%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
HemantKumar7
Senior Site Reliability Engineer at a tech vendor
My main use case for Squadcast is incident management and escalating alerts to the respective team. A specific...
Read full review of SolarWinds Incident Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »

Review 1 of 5

Thiago Vernizzi
Engenheiro de Software at a outsourcing company
My main use case for Segment is to share a practical experience about how we used Segment at XP Investimentos bank to...
Read full review of Segment »
Amrit Dash
Automation Engineer at a educational organization
SendGrid is used to maintain all dynamic templates that are used throughout various channels and modes of campaigns...
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided...
Read full review of Twilio »

Review 1 of 3

Customer Service

DarrinBryant
AVP Technology Network Engineer at LPL Financial
Technical support is very good. You always got a live person.
Read full review of SolarWinds NPM »
Ravi Khanchandani
Founder Director at Techsa Services
We have used technical support many times. They're good if you escalate properly. It is an area that needs a bit of...
Read full review of SolarWinds Network Configuration Manager »
Manish-Kumar
Site Reliability Engineer at a tech vendor
The customer support provided by Squadcast is excellent.
Read full review of SolarWinds Incident Response »
Yoshiro Travezano
IM Infrastructure Specialist at Anglo American
Their support is good.
Read full review of SolarWinds NPM »
Masud Alam
Manager at Optimum Origens Inc.
I have contacted SolarWinds technical support. There may be some issues with contacting them because there's no...
Read full review of SolarWinds NPM »
Ankur_Yadav
Solution Architect at Accenture
The technical support has been a good experience.
Read full review of SolarWinds NPM »
MukarramJah
Technology Lead at InfoTech Group
SolarWinds Database Performance Analyzer’s customer support has always helped us, and I rate their customer support...
Read full review of SolarWinds Database Performance Analyzer »
Fabio Gontarski
Teaching Professional at V.tal
I found that customer support is adequate.
Read full review of SolarWinds Hybrid Cloud Observability »
Jay Vekaria
Linux System Administrator at Ergode
Upon experiencing an issue where SolarWinds Pingdom indicated that my website was down despite it being live, I...
Read full review of SolarWinds Pingdom »
Ravi Khanchandani
Founder Director at Techsa Services
Technical support is fair, earning around an seven or eight rating.
Read full review of SolarWinds Network Configuration Manager »
CharlesGura
Sr Software Architect at a tech services company
SolarWinds provides good support.
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We are satisfied with the technical support provided by SolarWinds through their third-party partner.
Read full review of SolarWinds Network Device Monitor »
NikhilKalwint
Technical Specialist at ServiceIO
I find the technical support of SolarWinds Server and Application Monitor to be responsive and helpful. Since we...
Read full review of SolarWinds Server and Application Monitor »
Raja Xabi
Technical Manager at APRAL
I rate the support in SolarWinds NetFlow Traffic Analyzer as 10 out of 10 because whenever I open a tech ticket, they...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
RajeshB
Server and Network Monitoring Manager at a consultancy
There have been issues with quality and connectivity, resulting in delays when trying to connect with the support...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Vice President, SaaS Operations at a computer software company
The technicals support is fair. I would rate them a three out of five.
Read full review of SolarWinds NPM »
Romario Martin
Database Administrator at a financial services firm
The support team is excellent, very responsive, and quick to address issues based on severity.
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Senior Systems Engineer at a media company
We contacted them once last year. We requested their support with an upgrade. They were very helpful.
Read full review of SolarWinds NPM »
Anonymous User
Business Consultant. at a tech services company
I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours...
Read full review of SolarWinds NPM »
Anonymous User
Senior Lead at a tech vendor
The customer support for SolarWinds Hybrid Cloud Observability is excellent.
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Senior Software Engineer at a tech vendor
I have personally never reached out to Squadcast's customer team.
Read full review of SolarWinds Incident Response »
Anonymous User
Freelancer Information Security & SIEM Consultant at a tech consulting company
Customer Service: 0/10 as there were no knowledge base articles when I used it, and every new patch required customer...
Read full review of SolarWinds NPM »
David Olusesan
System Administration at a tech services company
There are a lot of guides online, and whenever we have issues we consult them. Most of the guides are "do it...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a energy/utilities company
For more than seven years, I didn’t refer to the support team as I used to depend on myself to solve any problems....
Read full review of SolarWinds Server and Application Monitor »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
We have been in contact with technical support and they are good.
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer at a comms service provider
Customer Service: I haven’t worked with their customer service probably since the beginning, any problems with the...
Read full review of SolarWinds NPM »
Anonymous User
Instrumentation Superintendent Systems at a mining and metals company
Technical support is good. All of the issues I had were addressed by the support team within hours. They are helpful...
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Analyst at CS Softwares.
I have no problems with the support of SolarWinds. When my client has a problem, our support always uses the...
Read full review of SolarWinds NPM »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However, in the past 12 months, they have reformed their ways and it’s...
Read full review of SolarWinds Storage Resource Monitor »

Review 1 of 30

Uddeshya Kumar
Product Owner at a tech vendor
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
Dipak Raghuwansi
Director Of Engineering at MakeStories
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
Sufyan Aslam
Senior Full Stack Developer at Ayraxs Technologies LLP
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Vyas Shubham
Senior Quality Analyst at a consultancy
The customer support is really helpful and knowledgeable. They are always happy to help. I am not much in touch with...
Read full review of Segment »
Adrian Gaborek
Software Engineer at a tech services company
I never had to contact SendGrid's customer support. There is nice documentation that answers a lot of questions, as...
Read full review of SendGrid »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Niranjan Sharma
Software Developer at a healthcare company
The customer support for SendGrid is good. I did not face any issue contacting customer support.
Read full review of SendGrid »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
RodrigoRodrigo
Ecommerce Director at a transportation company
My experience with Segment's customer support has been good, but it has been a bit slow.
Read full review of Segment »
Faisal Ejaz
Senior Software Engineer at a tech services company
The customer support for SendGrid is better.
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Arnab Arnab
Data Manager API at a tech vendor
I have not used customer support during my time with Segment, so I hope it is reliable. However, I am uncertain if...
Read full review of Segment »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Anonymous User
Technical architect leader at a tech vendor
As of now, I have not interacted with customer support as there has not been a need.
Read full review of SendGrid »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Filip von Reiche
Works
I have had experiences with customer support from Segment, particularly when we were learning the product and...
Read full review of Segment »
Anonymous User
Market Solutions Senior Principal at a outsourcing company
I would rate customer service as 4 out of 10.
Read full review of Segment »
Ayesha Waris
Senior Software Engineer at a government
Customer support is fantastic.
Read full review of Segment »
Bukunmi Bukunmi
Software Engineer at Sync Study
The customer support for SendGrid is quite helpful. I would rate the customer support a ten because I have not had...
Read full review of SendGrid »
Vaibhav_Vaibhav
Senior Product Manager at Optiblack
The user interface is good, pricing is decent, and the support is also great. I received my reply from Segment...
Read full review of Segment »
Pramod Kumar
Senior Software Engineer at a recruiting/HR firm
Customer support is also nice.
Read full review of SendGrid »
Deepak N
Owner and Founder
The customer support for Segment was very important to us, as we had dedicated support that helped us troubleshoot at...
Read full review of Segment »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »
MukulAgarwal
Product Manager at a university
Customer support is good. I won't say excellent, but they do respond and they have a dedicated customer support team.
Read full review of Segment »
Anonymous User
Marketing at a manufacturing company
I have never had to contact SendGrid's customer support except maybe once because there was a problem with the name...
Read full review of SendGrid »

Review 1 of 30

Technical Support

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