Compare Parallels vs Zoho

Parallels

Based on 32 reviews.

Zoho

Based on 199 reviews.

Sample Customers

Parallels Access

Gilt Groupe K.K.

Zoho Assist

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Popular Solutions

Parallels Remote Application Server (RAS)

4 reviews

1 reviews

1 reviews

17 reviews

7 reviews

12 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

University

Government

Educational Organization

45%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JohanSkibdahl
CEO at Etcetera Networks
The primary use case of Parallels is to offer it to customers as a hosted service. I help them to migrate from other...
Read full review of Parallels Remote Application Server (RAS) »
Mark Hardy
Payments Architect at Self Employed
I was using it to develop software on the Mac and Windows. I use Parallels on my MacBook Pro to program on Windows...
Read full review of Parallels Desktop »
Jason Parkinson
CEO at a non-profit
Parallels Access is an amazing product and a total game changer. The solution allows me to access and operate my...
Read full review of Parallels Access »

Review 1 of 3

Sainath Racherla
Associate Director at Scimax Global LLC
The main purpose of using Zoho Projects is for coordinating projects, with a primary focus on bug and defect management.
Read full review of Zoho Projects »
AmerKhan
Senior Director - Head of Solution Engineering at Osol tech (Private) Limited
I primarily use Zoho CRM to track the sales funnel, allowing me to monitor the progress of leads and opportunities....
Read full review of Zoho CRM »
Gokulakrishnan G
Founder at GGSH&CO LLP
We predominantly use Zoho Books and Zoho Creator. We are both customers as well as implementation partners. We...
Read full review of Zoho Creator »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I use Zoho People for managing the entire end-to-end HR activities. I have experience as a Zoho configurator and a...
Read full review of Zoho People Plus »
Joseph VolkanOzcan
Chief Information Officer at granistr
We are finding prospects from the Google Maps Business API, then classifying these to the deals and transferring them...
Read full review of Zoho CRM Plus »

Review 1 of 5

Customer Service

AJ Hartenberg
Business Owner at Yada Group Services
We contact the solution's technical support team when we require to test new applications for initial setup.
Read full review of Parallels Remote Application Server (RAS) »
Binish Parikh
Vice President at ARK Infosolutions Pvt Ltd
We have a lot of local expertise. For that reason, we've never found a need to reach out to technical support. We've...
Read full review of Parallels Access »
JohanSkibdahl
CEO at Etcetera Networks
The technical support by Parallels is quite good. For Parallels RAS, the support is rated eight out of ten. However,...
Read full review of Parallels Remote Application Server (RAS) »
JohanSkibdahl
CEO at Etcetera Networks
Technical support has worked any time we needed it. We always got it.
Read full review of Parallels Remote Application Server (RAS) »
Christophe Jurdan
System Engineer at a government
Technical support is an eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Systems Administrator at a construction company
I would rate my experience with tech support as "middling" - difficult to open a ticket, and support is located on...
Read full review of Parallels Remote Application Server (RAS) »
Jim Carlton
IT Director at a energy/utilities company
The few times I have used tech support, they have been really good, quick response. They're really knowledgeable...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Technical Operations Manager at a tech services company
In my limited dealings with support, they have been responsive, respectful, and helpful.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Solution consultant at a tech services company
Their technical support is very good. I would rate them a ten out of ten.
Read full review of Parallels Remote Application Server (RAS) »
Jason Parkinson
CEO at a non-profit
Technical support had to guide me through turning on certain file permissions. The support team had to log in...
Read full review of Parallels Access »
Nima Nazaralipour
Managing Director at Fara Computer
I don't get support from Parallels.
Read full review of Parallels Access »
Anonymous User
Network Administrator
Tech support seems good, and they seem very accommodating in time. Whatever time I want to work on it, they are there.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
IT Manager at a recruiting/HR firm
Technical support is quite good. I would rate it at eight out of 10.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Founder and CEO at a tech services company
We have asked for help from tech support and their service was good.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
System administrator at a construction company
The technical support services need improvement.
Read full review of Parallels Remote Application Server (RAS) »
James-Russell
Professional Services at a tech services company
Technical support has always been great. They will work through any issue until it is resolved and have been very...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Project Manager
Their technical support is okay.
Read full review of Parallels Remote Application Server (RAS) »
-Jeremy Hallock
Datacenter Engineer at Freelancer
Parallels' first level of support could probably be a little better, but their second and third level support is...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Senior System Engineer at a financial services firm
We have not needed to call in or create a tech support ticket.
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
CIO at a healthcare company
We have not needed much technical support. We generally find what we need in the provided documentation or the user...
Read full review of Parallels Remote Application Server (RAS) »
Anonymous User
Operation Manager Servers and Central Infrastructure
We have not used tech support often but it has been good in the cases where we had to use them.
Read full review of Parallels Remote Application Server (RAS) »
MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university
Technical support is very good..
Read full review of Parallels Remote Application Server (RAS) »

Review 1 of 22

Jacob Shetty
Customer Success Manager at SME Advantage Ltd
I have contacted Zoho's customer support team for Zoho Projects. I contacted them recently for one of the...
Read full review of Zoho Projects »
Ganesh-Iyer
Managing Director at SSA Techknowlogies (P) Ltd
Technical support is highly responsive and I have not had any issues.
Read full review of Zoho CRM »
Kishor Lamdande
Zoho Developer at Megnet Limited
The customer service and support could do a better job. Whenever I call the support team or ask for support, they...
Read full review of Zoho Analytics »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
Saad Butt
Zoho CRM Consultant at Institute of Project Management
It is possible to receive assistance when needed. The option to connect with support is readily available within the...
Read full review of Zoho Creator »
Onur Anlargu
Co-Founder at Nordo
I had reached out to the support team several times. They are very, very kind and they try to help every customer and...
Read full review of Zoho Desk »
SHEHBAZ HUSSAIN
Certified Consultant/self employed at FAIRCHANCE FOR CRM
When you have questions, Zoho support will send the solution via email within 24 hours.
Read full review of Zoho Projects »
Tichaona Ndoreka
Infrastructure Sup at Capital Development Services
We have not contacted technical support.
Read full review of Zoho CRM »
Parag Bhamre
Partner at EUPD Research
I have not experienced Zoho Projects' technical support. I have only used our internal support to give me assistance...
Read full review of Zoho Projects »
Nishant Pofale
Executive Director at Claim Genius
Our technical team has interacted with Zoho support based on need, and from what I know, the experience was...
Read full review of Zoho Desk »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Support is okay. Sometimes you can email or chat with them. However, sometimes they are not quite as knowledgeable as...
Read full review of Zoho CRM »
AliRaza7
Zoho Developer at Techloyce
The platform's technical support services could be better.
Read full review of Zoho Creator »
Subha Mariappan
Senior PPM consultant at CAPPMPL
The customer service and support for Zoho are good.
Read full review of Zoho Sprints »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
Anonymous User
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
Read full review of Zoho Analytics »
Vamsi Vardhan
Technical support at Foresight Software Solutions Pvt Ltd
I can't speak to how helpful or responsive support is. I've never used them. There is one person that can help us...
Read full review of Zoho CRM »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
There were issues with the tech support, we were not able to get through to them in order to get the issues resolved....
Read full review of Zoho CRM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
Their technical support is really good. We haven't had any issues so far.
Read full review of Zoho CRM »
Krishna Vasireddy
Director at LTI - Larsen & Toubro Infotech
I would rate their customer service at eight out of ten. However, there is room for improvement, especially regarding...
Read full review of Zoho People Plus »
Clinton Powell
Recruitment Lead at Muse Consultancy Services
I have contacted them many times. They are good, helpful, responsive, and efficient, but the documentation and videos...
Read full review of Zoho Recruit »
Sumesh Sadasivan
Director at a tech company
I believe the technical support is very good, and I rate it a nine out of ten.
Read full review of Zoho CRM »
Joseph VolkanOzcan
Chief Information Officer at granistr
I would rate customer support nine out of ten because I can easily find any experts worldwide focused on these...
Read full review of Zoho CRM Plus »
Anonymous User
Zoho Developer and Consultant at a consultancy
The support team takes a while to respond to our request. I have had similar experiences with all the other support...
Read full review of Zoho Campaigns »
Anonymous User
Web Marketing
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Zoho Analytics »
Anonymous User
Solution architect at a retailer
The technical support, which is handled locally and involves tool development, is satisfactory. I would rate it seven...
Read full review of Zoho CRM Plus »
Anonymous User
Solutions Consultant at a tech services company
They have gives us support when we have needed it.
Read full review of Zoho Analytics »
Anonymous User
Cyber Security Consultant at a consultancy
Zoho has an online chat, so when we need support, we can either send questions through the online chat or we can send...
Read full review of Zoho Meeting »
Hameez Tariq
Senior ZOHO Consultant at self-employed
Support is not good. If you need help, it's best to hire a consultant that can help you with troubleshooting.
Read full review of Zoho Sign »
Anonymous User
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
Read full review of Zoho Analytics »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.