Compare Acronis vs ManageEngine

Acronis

Based on 125 reviews.

ManageEngine

Based on 183 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Popular Solutions

Acronis Backup

31 reviews

Acronis Cyber Protect Cloud

9 reviews

Acronis Backup Cloud

5 reviews

ManageEngine Desktop Central

23 reviews

ManageEngine ServiceDesk Plus

22 reviews

ManageEngine OpManager

11 reviews

Top Industries

Comms Service Provider

36%

Computer Software Company

15%

Government

Manufacturing Company

Comms Service Provider

28%

Computer Software Company

17%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rishan Ahmed
Vendor and Partnership Manager at Dataguard MEA

Read full review of Acronis Cyber Infrastructure »
Pieter Sadie
Information Technology Manager at PAV Telecoms
I use the product to protect key servers and workstations. We run mission critical servers where downtime cannot be...
Read full review of Acronis Backup »
DevenShah
Director at a tech services company
Currently, we're using it to backup all the workforce data from the laptops and devices. The data is taken to the...
Read full review of Acronis Backup Cloud »
Anonymous User
Linux Administrator at a pharma/biotech company
We use it for the backup of user machines. We have a lot of machines, and I use it daily to monitor, check, and do...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Director, Information Technology at a financial services firm

Read full review of Acronis Disaster Recovery »

Review 1 of 5

Saqib Akbar
NOC Analyst at a manufacturing company
I use it for email creation, password reset, group creation, group modification, etc. I use it to perform most of the...
Read full review of ManageEngine ADManager Plus »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
I am a user as well as a functional person who understands the process, suggests flows, and asks ManageEngine some...
Read full review of ManageEngine Applications Manager »
Anonymous User
Founder at a comms service provider
We primarily use the solution as a password vault. We use it mostly for privileged accounts. It's more for...
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Cloud Security Administrator at a wellness & fitness company
We use Firewall Analyzer for auditing and rule management.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
IT Security Admin at a university

Read full review of ManageEngine Log360 »

Review 1 of 5

Customer Service

Rishan-Ahmed
Channel Manager (Engineer) at Dataguard MEA
I would give technical support a rating a seven out of 10. The second level support team is very good.
Read full review of Acronis Disaster Recovery »
Emrah Aykutalp
IT Operation Infrastructure Virtualization Specialist at a energy/utilities company
I would rate the technical support as a nine out of 10.
Read full review of Acronis Backup »
DevenShah
Director at a tech services company
We have been in contact with technical support and we are satisfied with it.
Read full review of Acronis Backup Cloud »
Suresh Bora
Project Manager & Tech Lead at iConnect IT Business Solutions DMCC
Technical support is good.
Read full review of Acronis Cyber Protect Cloud »
DevenShah
Director at a tech services company
I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a...
Read full review of Acronis Backup Cloud »
TeerapatWeerupakorn
Engineering Specialist at AIS - Advanced Info Services
We haven't reached out to technical support yet. We only have used the product for a month.
Read full review of Acronis Backup »
Mahmoud Al Baik
Technical Supervisor at Index IT
Acronis support is very strong and they're available 24/7, online via chat or email, or by telephone. There are times...
Read full review of Acronis Backup »
RandeepPawar
Technical Director at Tecstaq
Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are...
Read full review of Acronis Backup »
Tommy Myo Min Aung
Senior System Engineer at a energy/utilities company
I have never needed to contact the support of Acronis.
Read full review of Acronis Backup »
MOHMMED MERAJUDDIN
System Admininstrator at a university
Technical support is responsive. In some cases, if it is complex, then it goes to level one of support, and that...
Read full review of Acronis Backup »
Pieter Sadie
Information Technology Manager at PAV Telecoms
I would say they're very supportive and really helpful. The guy even came up to our site to help and gave us some...
Read full review of Acronis Backup »
Anonymous User
Systems Admin at a logistics company
The technical support is less than average.
Read full review of Acronis Backup »
Anonymous User
Director at a tech services company
My team has interacted with them, and it has been fine. I don't interact with them myself.
Read full review of Acronis Backup »
Anonymous User
IT Specialist / Document Controller at a manufacturing company
The technical support is fast.
Read full review of Acronis Disaster Recovery »
Anonymous User
Network Engineer at a manufacturing company
I've talked to tech support several times. I would say they're a seven or eight out of 10. This is going to sound...
Read full review of Acronis Backup »
Cesar Lozano
General Manager at Comtodo
The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how...
Read full review of Acronis Backup »
Anonymous User
User
Fast, responsive, overall good.
Read full review of Acronis Backup »
Anonymous User
Senior Security and Compliance Engineer at a retailer
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Acronis Backup »
Anonymous User
IT Manager at a tech services company
Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had...
Read full review of Acronis Backup »
Anonymous User
Director of Global Architect at a manufacturing company
I have not directly spoken with technical support.
Read full review of Acronis Backup »
Anonymous User
Chemical Process Control Specialist at a pharma/biotech company
Very knowledgeable.
Read full review of Acronis Backup »
Anonymous User
Cyber Security Analyst at a tech services company
Acronis support is pathetic. It takes five days to open the case.
Read full review of Acronis Backup »
Anonymous User
User at a hospitality company
We have not had occasion to contact technical support.
Read full review of Acronis Backup »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: I would give customer service a rating of 6.5/10. Technical Support: I would give technical support...
Read full review of Acronis Backup »
Anonymous User
User
The support is outstanding. It's around $15 a year to renew a license for support. I would recommend that others have...
Read full review of Acronis Backup »
Anonymous User
Founder Director at a tech services company
Technical support from Acronis is pretty good. It is world-class. It has got very good and broad support.
Read full review of Acronis Backup »
Anonymous User
Solutions Consultant at a tech company
I have never had the need for support.
Read full review of Acronis Backup »
Anonymous User
Director of Research & Development
Excellent. They have excellent tech support people. I wish all the companies were like them. I always get a live...
Read full review of Acronis Backup Cloud »
Anonymous User
Sr Associate-Information Consultant at a pharma/biotech company
I have contacted technical support about once or twice during this five year period. I would give them a seven out of...
Read full review of Acronis Backup »
Anonymous User
User at a tech company
I think we only called technical support during the installation. That worked out well. I would give them a rating...
Read full review of Acronis Backup »

Review 1 of 30

Leonardo Moraes
IT Manager at a tech services company
I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful,...
Read full review of ManageEngine Desktop Central »
Kris S, MIITP CITPNZ
Product Manager at a tech services company
Customer service is very knowledgeable. There is no doubt about it because ManageEngine's workforce has been built...
Read full review of ManageEngine Desktop Central MSP »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
ArunKumar1
IT Administrator at a healthcare company
I have not used the support from ManageEngine ServiceDesk Plus. Whenever there is any problem then I search online....
Read full review of ManageEngine ServiceDesk Plus »
Jedidia Andriamanampisoa
Head of IT Services at Ambatovy Joint-Venture
Excellent technical support, the team is very supportive and responsive to all issues.
Read full review of ManageEngine Desktop Central »
Anonymous User
Information Security Manager at a tech services company
Technical support, so far, has been very responsive. We had an issue once related to adding indexes to patch agents...
Read full review of ManageEngine Patch Manager Plus »
Krishna Krishna
System Administrator at Computer Network Systems
Technical support is very good.
Read full review of ManageEngine OpManager »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Customer Service: ManageEngine offers a great customer support in the pre-sale phase and even after the sale....
Read full review of ManageEngine Desktop Central »
Anonymous User
System Engineer at a engineering company
6/10
Read full review of ManageEngine OS Deployer »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine OpManager »
Anonymous User
Network Administrator at a government
I had an issue while I was trying to customize a report. I contacted the support and they were very responsive and...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Product Manager IT Management & Io T Solutions at a tech services company
Technical support is excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
Senior Manager, Customer Services and Operational Support at a tech services company
Technical support is good. We have received very good support from them.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »
Anonymous User
Network Administrator at a financial services firm
3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they...
Read full review of ManageEngine Desktop Central »
Anonymous User
ITSM Engineer at a tech services company
Technical support has been okay. It's good. However, sometimes it takes longer to answers some questions. I want to...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »
YassiaSavadogo
Network security architect at ARCEP
The ManageEngine technical support team is very available.
Read full review of ManageEngine OpManager »
Anonymous User
Senior ICT Consultant
I would rate the technical support at 8/10. Some questions were dealt with centrally and it has not been necessary to...
Read full review of ManageEngine ServiceDesk Plus »
Huiwooo Yarra
IT engineer at Saint Luke's Health System of ID
We maintain ourselves, but if there is something beyond our knowledge, then we contact technical support.
Read full review of ManageEngine Desktop Central »
Anonymous User
Datacenter Engineer at a university
I did not contact technical support.
Read full review of ManageEngine ADManager Plus »
Anonymous User
Datacenter Engineer at a university
I haven't really dealt with technical support yet, though I get the sense they are cooperative.
Read full review of ManageEngine ADManager Plus »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
Anonymous User
National IT Support Head at a construction company
We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Systems Manager at Algorythma
The technical support is good but sometimes, there is a slight delay in response.
Read full review of ManageEngine Desktop Central »
Anonymous User
Information Technology Consultant at a tech services company
Technical support is good. Even if you contact them by email, you will receive a reply within one or two hours.
Read full review of ManageEngine Patch Manager Plus »
Milind Samant
Sr. Administrator at GEP Worldwide
The technical support is great.
Read full review of ManageEngine IT Asset Management »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
IT Manager at The White Family Companies, Inc.
The few times we have contacted customer support they have always very quickly solved the problem. Every support...
Read full review of ManageEngine Desktop Central »
Anonymous User
User Support Specialist at a non-profit
The response time is great, but it takes time for them to resolve an issue.
Read full review of ManageEngine Desktop Central »

Review 1 of 30

Technical Support

No Data Available

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