Compare Acronis vs ManageEngine

Acronis

Based on 210 reviews.

ManageEngine

Based on 359 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Acronis Cyber Protect Cloud

Zebra Systems

Popular Solutions

Acronis Cyber Protect

13 reviews

Acronis Cyber Protect Cloud

21 reviews

Acronis Disaster Recovery

11 reviews

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

12 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

15%

Manufacturing Company

Financial Services Firm

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Naeem
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
My customers' main use cases for Acronis Cyber Protect include all categories: educational, retail, and contractors....
Read full review of Acronis Cyber Protect »
Sagar Bargode
Technology Specialist at Ideeya technologies
We helped our customers to implement Acronis Disaster Recovery for their main use cases. Our customers are from...
Read full review of Acronis Disaster Recovery »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am using Acronis Cyber Cloud for database storage, specifically for laptop backups and business-related data.
Read full review of Acronis Cyber Cloud »

Review 1 of 5

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
Prashanth Magadi
Principal Engineer at a financial services firm
We have many products from ManageEngine ServiceDesk Plus running in our environment. Everything is part of a bundled...
Read full review of ManageEngine ServiceDesk Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Customer Service

ManojAshok
Network Security Engineer at Peritas IT Solutions
I rate the technical support a seven out of ten.
Read full review of Acronis Cyber Cloud »
Suresh Bora
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Technical support is good.
Read full review of Acronis Cyber Protect Cloud »
Daniel Inyang
Technical Support Engineer at a tech services company
I am not satisfied with the technical support from Acronis. They do not respond in time.
Read full review of Acronis Cyber Protect Cloud »
Fernando Solano
General Manager at S&T S.A.S:
The support from Acronis Backup Cloud is helpful.
Read full review of Acronis Cyber Protect Cloud »
VanessaNapa
Continuity and Security Specialist at Grupo Business IT
The support from Acronis Backup can improve because when I have an issue it sometimes takes them five days to have a...
Read full review of Acronis Cyber Protect »
Ahmed Yaser Ibrahim
IT Manager at Index IT
The support and maintenance services at Acronis are the best I have ever encountered. When I open a support case or...
Read full review of Acronis Cyber Protect »
Zuhair Hasan
Manager, Information Technology Security at Nesma
The customer service and support are okay. When we contact them with a problem, they usually solve the issue or have...
Read full review of DeviceLock DLP »
Vishal Mirchandani
Senior Cloud Solutions Engineer at Znet Technologies Pvt. Ltd.
Their support process can be quite lengthy. First, we must collect the logs and share them in the proper format. We...
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We do not have experience with customer service and support because we have certified employees who have been able to...
Read full review of Acronis Disaster Recovery »
RandeepPawar
Technical Director at Tecstaq
We have had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are...
Read full review of Acronis Cyber Protect »
Red Doronila
IT Department Head at Agway Cgemicals Corporation
I faced some issues with the solution's two-factor authentication. The solution's technical support is very good, and...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Sr Associate-Information Consultant at a pharma/biotech company
I have contacted technical support about once or twice during this five year period. I would give them a seven out of...
Read full review of Acronis Cyber Protect »
Anonymous User
Applications Engineer
Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it...
Read full review of Acronis Cyber Protect »
Anonymous User
Works
In terms of technical support, I believe we used it once. I would have to give them a 10. They were great and they...
Read full review of Acronis Cyber Protect »
Anonymous User
Head of Infrastructure & System Department at a integrator
Technical support isn't great. Out of five, I'd rate them at two. Most of the time when we contact technical support,...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Owner at a tech services company
They have local support, which is good.
Read full review of Acronis Cyber Protect Cloud »
Gaurav Nag
Backup Engineer at FUNCSHUN
The solution's customer service is excellent.
Read full review of Acronis Cyber Protect Cloud »
Reinhardt Coetzee
Senior Engineer at MRB Secure
In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of...
Read full review of Acronis Cyber Protect »
Anonymous User
Systems Administrator at a non-profit
Customer Service: I haven't dealt with them at all. Technical Support: Tech support has been great.
Read full review of Acronis Cyber Protect »
Anonymous User
Owner
I would give the technical support a 10/10 rating. They were incredible, responded promptly and made sure every issue...
Read full review of Acronis Cyber Protect »
Oola Opiyo
Senior Engeneer at Telco Systems
The technical support is reliable and efficient. I would rate the assistance an eight out of ten.
Read full review of Acronis Disaster Recovery »
Sobaan Shamsi
Sales Attendant at Zoffec Infotech
The product's support is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
IT Specialist / Document Controller at a manufacturing company
The technical support is fast.
Read full review of Acronis Disaster Recovery »
Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme
Customer Service: Good. There are a variety of options to choose from. Technical Support: Excellent! Have been with...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
Technical support was excellent. You have several options for how to contact support. You can send them an email but...
Read full review of Acronis Cyber Protect »
Anonymous User
IT Manager at a tech services company
Up to now I didn't have to reach technical support for any kind of problem with Acronis because up to now I never had...
Read full review of Acronis Cyber Protect »
Anonymous User
Coordinator of TV Development
Support for issues other than the bootable thumb drive issue have been good.
Read full review of Acronis Cyber Protect »
Cesar Lozano
General Manager at Comtodo
The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how...
Read full review of Acronis Cyber Protect »
Anonymous User
Designer Architect Hardware Solutions at a tech services company
I have not contacted their technical support.
Read full review of Acronis Cyber Protect »

Review 1 of 30

NitinKumar1
SecOps Lead at Barco
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Endpoint Central »
Kimberly Brock
Technical Security Engineer & Data Governance at a computer software company
Typically, I've received very good support from them. But Sometimes it depends on who I get. They've also walked...
Read full review of ManageEngine ADManager Plus »
Waleed Omar
Information Security Specialist at Arab Open University
The technical support from ManageEngine Patch Manager Plus is helpful. On a scale from 1 to 10 for support, I would...
Read full review of ManageEngine Patch Manager Plus »
Jaiveer Verma
System Engineer at Alethe consulting Pvt Ltd
Technical support has not been great. I haven't been pleased with their ability to assist when we need help. That...
Read full review of ManageEngine Endpoint Central »
BernardLugalia
Cyber Security Engineer at a tech services company
The customer service and support are good.
Read full review of ManageEngine ServiceDesk Plus »
Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
I had some pretty significant problems, and they were very complicated. I've had a number of conversations with them,...
Read full review of ManageEngine Endpoint Central »
Gabriel Clement
Lead IT Security and Remediation at ARM Holdings Company
We have purchased a subscription for the solution's global technical support service. It enables patch updates at...
Read full review of ManageEngine OpManager »
Euler Monteza
Coordinador de Servicios Tecnológicos at a legal firm
I haven't had the chance to contact technical support. Maybe the person in our Colombia headquarters who worked with...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Information Security Manager at a tech services company
Technical support, so far, has been very responsive. We had an issue once related to adding indexes to patch agents...
Read full review of ManageEngine Patch Manager Plus »
Abrar Hussain Khan
Technology Lead at GMG
Online technical support is far better than partner support. Overall, I would rate the support as an eight out of ten.
Read full review of ManageEngine IT Asset Management »
Jai S
Student at Rabdan Academy
Customer service and support are amazing.
Read full review of ManageEngine Exchange Reporter Plus »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Customer Service: ManageEngine offers a great customer support in the pre-sale phase and even after the sale....
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Manager
The technical support is excellent.
Read full review of ManageEngine Endpoint Central »
Llahir Albar
Technical Solution Specialist at Crypto-gen
The rating for support would be six out of ten for ManageEngine OpManager. Both the expertise and time response...
Read full review of ManageEngine OpManager »
YassiaSavadogo
Network security architect at Arcep
The ManageEngine technical support team is very available.
Read full review of ManageEngine OpManager »
Anonymous User
Quality Management at a financial services firm
We have local technical support. We don't call ManageEngine. Our technical support will relay our question to the...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
CIO at ECGC LTD.
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »
Srijith Chandran
Senior Manager at a consultancy
The support we get from ManageEngine is good.
Read full review of ManageEngine Vulnerability Manager Plus »
Jasim KP
Senior System & Security Engineer at a insurance company
Their customer support is very fast.
Read full review of ManageEngine ADSelfService Plus »
Anonymous User
Technical Support at a computer software company
Technical support is very excellent actually.
Read full review of ManageEngine PAM360 »
Sampath Kumar K
IT infra Admin at synu
Technical support from ManageEngine requires license information, official mail ID, and license status, which is...
Read full review of ManageEngine IT Asset Management »
Michael Asa
System Administrator at SKN Caribecafe Ltda
Customer service is actually quite good.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
IT Support Engineer at a tech services company
Rating the technical support on a scale of one through ten where ten is the best, I would have to give it less than...
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Senior ICT Consultant
I would rate the technical support at 8/10. Some questions were dealt with centrally and it has not been necessary to...
Read full review of ManageEngine ServiceDesk Plus »
Kamal-Patel
Software Engineer at Galaxy Office Automation Pvt. Ltd.
The ManageEngine technical support team deserves a rating of ten out of ten because we receive up-to-date support.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior ICT Consultant
I would give technical support a rating of 8/10. Some questions were attended to by their main office. We did not...
Read full review of ManageEngine ServiceDesk Plus »
Anoop B
IT Specialist at zLink,Inc
The technical support is good, but not excellent. I last contacted them a long time ago.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Support Analyst at a healthcare company
The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We...
Read full review of ManageEngine Endpoint Central »
Andreas Nuelati
System Administrator at AWT International- Croatia
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »

Review 1 of 30

Technical Support

No Data Available

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