Compare Acronis vs ManageEngine

Acronis

Based on 205 reviews.

ManageEngine

Based on 341 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Acronis Cyber Protect Cloud

Zebra Systems

Popular Solutions

Acronis Cyber Protect

13 reviews

Acronis Cyber Protect Cloud

25 reviews

Acronis Disaster Recovery

11 reviews

ManageEngine Endpoint Central

19 reviews

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine OpManager

13 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Real Estate/Law Firm

Educational Organization

26%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Grigor
Senior Manager Governance and Quality Assurance at Motus Car Rental
It is used as a backup for production services.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We use Acronis Disaster Recovery for our customers. We configure it for various sectors including the pharma...
Read full review of Acronis Disaster Recovery »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
I have installed Acronis Cyber Cloud for file server backup. The second destination for the file server backup is...
Read full review of Acronis Cyber Cloud »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »

Review 1 of 5

Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
Tanveer Khalid
Technical Consultant at Kidan
I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup...
Read full review of ManageEngine Site24x7 »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
We started using Microsoft Azure a couple of years ago, and now we're trying to use some management task manager...
Read full review of ManageEngine IT Asset Management »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Customer Service

Evans Ikua
Director/Founder at LANet Consulting Group
Technical support is good. They are quite responsive and they are able to guide you when you have any technical issues.
Read full review of Acronis Cyber Protect Cloud »
Pramod Kurian
Chief Operating Officer at a tech services company
Acronis customer support is excellent. The vendor is responsive.
Read full review of Acronis Cyber Protect »
Vishal Mirchandani
Senior Cloud Solutions Engineer at Znet Technologies Pvt. Ltd.
Their support process can be quite lengthy. First, we must collect the logs and share them in the proper format. We...
Read full review of Acronis Cyber Protect »
ManojAshok
Network Security Engineer at Peritas IT Solutions
I rate the technical support a seven out of ten.
Read full review of Acronis Cyber Cloud »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
Support is responsive.
Read full review of Acronis Cyber Protect Cloud »
TeerapatWeerupakorn
Engineering Specialist at AIS - Advanced Info Services
We haven't reached out to technical support yet. We only have used the product for a month.
Read full review of Acronis Cyber Protect »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never needed to contact the support of Acronis.
Read full review of Acronis Cyber Protect »
MOHMMED MERAJUDDIN
System Admininstrator at Prince Sultan University
I would rate the technical support from Acronis as a nine out of ten.
Read full review of Acronis Disaster Recovery »
VanessaNapa
Continuity and Security Specialist at Grupo Business IT
The support from Acronis Backup can improve because when I have an issue it sometimes takes them five days to have a...
Read full review of Acronis Cyber Protect »
JC Villa Juan
Solutions Engineer at Sagesoft Solutions, Inc.
The solution's technical support is helpful. The solution's technical team always responds quickly within the day and...
Read full review of Acronis Cyber Protect »
Hossam Ragheb
Co-Founder & CEO at DRS-MEA
I have experience with the solution's technical support. I rate the technical support a nine out of ten.
Read full review of Acronis Cyber Protect Cloud »
MOHAMEDTALIB
Director at NVIT
Customer support needs improvement.
Read full review of Acronis Cyber Protect »
Vivek Jaiswal
Manager IT at Shriram Pistons
In our setup, there is an SI acting as an intermediary between our primary partner, from whom we acquired Acronis...
Read full review of Acronis Cyber Protect »
Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme
Customer Service: Good. There are a variety of options to choose from. Technical Support: Excellent! Have been with...
Read full review of Acronis Cyber Protect »
Gaurav Nag
Backup Engineer at FUNCSHUN
The solution's customer service is excellent.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Applications Analyst IV
Technical support has been excellent.
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer service can open a ticket for you, but it could be several days before you hear back from them.
Read full review of Acronis Cyber Protect »
Dan Gillman
Senior System Administrator at a manufacturing company
Customer Service: Scale of 1-10, a solid 9! Technical Support: 7
Read full review of Acronis Cyber Protect »
Anonymous User
IT Administrator at Grant Thornton India LLP
Technical support is good.
Read full review of Acronis Cyber Infrastructure »
Manuel Cortazar
Systems Manager at a outsourcing company
Yes, yes. Since the beginning, I was telling you I've had problems with a few usernames and passwords for Windows...
Read full review of Acronis Cyber Protect »
Anonymous User
Works
Outstanding. Their telephone support is wonderful, including their ability to take control of my computer and...
Read full review of Acronis Cyber Protect »
Anonymous User
President at a financial services firm
The customer service and support are excellent. I’ve always been able to get hold of somebody to talk to. The support...
Read full review of Acronis Cyber Protect Home Office »
Manuel Cortazar
Systems Manager at a outsourcing company
The knowledge is excellent from the support people. The only difficulty is regarding the support hours, because they...
Read full review of Acronis Cyber Protect »
Izzat Doleh
General Manager at Dynamic Data
We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues...
Read full review of Acronis Cyber Protect »
Cesar Lozano
General Manager at Comtodo
Technical support is not good. Support is often delayed because we don't have real-time support or the option of...
Read full review of Acronis Cyber Protect »
PrasadPerumpillil
Manager implementation at XENOTTABYTE
The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are...
Read full review of Acronis Cyber Protect »
Anonymous User
Works
In terms of technical support, I believe we used it once. I would have to give them a 10. They were great and they...
Read full review of Acronis Cyber Protect »
Anonymous User
Chemical Process Control Specialist at a pharma/biotech company
Very knowledgeable.
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Presales - Server & Storage at a computer software company
I have not yet contacted them.
Read full review of Acronis Cyber Protect »
Anonymous User
Desktop Support Manager at a government
Customer Service: Great. Technical Support: Average to poor.
Read full review of Acronis Cyber Protect »

Review 1 of 30

Rimon Morcos
Network Security and Infrastructure Engineer at a tech services company
We have not used customer service and support.
Read full review of ManageEngine OpManager »
Sivakumar Murugavel
Head Of IT Infrastructure Network Security and Compliance at LMW
We get good support, even though we currently use the basic version. They are responsive. We get good support as of now.
Read full review of ManageEngine ServiceDesk Plus »
Andy_Smith
Head of Digital Data Technology & Facilities at The Electoral Commission
I have no comments in regards to technical support. I've never called them.
Read full review of ManageEngine Endpoint Central »
Rakhul K
System Admin-Network Engineer at Macrosoft
We haven't needed any support but I think everything is available on YouTube.
Read full review of ManageEngine Endpoint Central »
Hussein Taha
IT Enterprise System Administrator at Nafeza
I rate the technical support an eight out of ten.
Read full review of ManageEngine ADSelfService Plus »
Donathon Ong
Head of Infrastructure at a financial services firm
It took me some time to learn the tool. However, the support is awesome. Whenever I've met with some problem, I will...
Read full review of ManageEngine Desktop Central MSP [EOL] »
CarlosPerez5
IT Director at Banyan Health Systems, Inc.
The technical support services are good.
Read full review of ManageEngine ServiceDesk Plus »
Sad Sadd
Senior Presales Engineer at Trust Information technology
Technical support is very good.
Read full review of ManageEngine Endpoint Central »
Ameen Ahsan
Lead - IT Helpdesk at a financial services firm
How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is...
Read full review of ManageEngine Endpoint Central »
Nayef Hamzeh
IT Manager at cmc
Technical support has been very good.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Product Manager IT Management & Io T Solutions at a tech services company
Technical support is excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
Network Admin at a manufacturing company
Customer Service: Customer service is very good & polite. As I mentioned elsewhere, they should appoint more tech...
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
Network Technician at a tech services company
Very happy with tech support but would like to see someone there on the weekends.
Read full review of ManageEngine Endpoint Central »
Albeez
IT Director at DAR AL ARKAN
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Chief Information Security Officer at a retailer
Our customer service and technical support experience has been lackluster and were are keen on seeing this improve.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Systems Administrator at a manufacturing company
Every time we have had to contact the customer support to assist with an issue or an answer, they have always been...
Read full review of ManageEngine Endpoint Central »
T.P Thomas
Senior Engineer at NICBM
I contacted the technical support team for ManageEngine Patch Manager Plus, and the response was very good, so it's...
Read full review of ManageEngine Patch Manager Plus »
Prashanth Magadi
Principal Engineer at a tech services company
The support from ManageEngine OpManager is awesome. When we raise a ticket we have a quick response. However, I do...
Read full review of ManageEngine OpManager »
Frank Kadlec
General Manager at Two Practice Logistics
We don't have problems with support. They are very helpful and responsive. We also use remote sessions to do support...
Read full review of ManageEngine Endpoint Central »
Vinod Pardeshi
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Product Manager at a tech services company
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the...
Read full review of ManageEngine OpManager »
Anonymous User
Governance And Compliance Administrator at a agriculture
Sometimes, issues may not be resolved. We try to connect to the on-premises environment through the agent.
Read full review of ManageEngine EventLog Analyzer »
Rodrigo Torres
CEO at AXIOVISTA spa
We have a very long relationship with ManageEngine development and support guys in India. We have direct access to...
Read full review of ManageEngine Applications Manager »
Jai S
Student at Rabdan Academy
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
Anonymous User
ME Product Engineer at a tech services company
We've dealt with technical support in the past. I can say with certainty they have been very good, and very...
Read full review of ManageEngine Log360 »
Anonymous User
Monitoring Observability Specialist at a financial services firm
If you're dealing directly within the technical support team then they are pretty good.
Read full review of ManageEngine Applications Manager »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
T.P. Thomas
Senior Engineer at a manufacturing company
We contacted their technical support and mostly found their compatibility to be good. However, support can sometimes...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »

Review 1 of 30

Technical Support

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