Compare Acronis vs ManageEngine

Acronis

Based on 208 reviews.

ManageEngine

Based on 356 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Acronis Cyber Protect Cloud

Zebra Systems

Popular Solutions

Acronis Cyber Protect

12 reviews

Acronis Cyber Protect Cloud

22 reviews

Acronis Disaster Recovery

13 reviews

ManageEngine Endpoint Central

16 reviews

ManageEngine ServiceDesk Plus

16 reviews

ManageEngine OpManager

13 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

14%

Manufacturing Company

Retailer

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SameerMogale
Independent Business Owner at 3Kay Solutions
I was using Acronis Cyber Protect that included the backup and usual device support and also EDR. In this instance,...
Read full review of Acronis Cyber Protect »
Sagar Bargode
Technology Specialist at Ideeya technologies
We helped our customers to implement Acronis Disaster Recovery for their main use cases. Our customers are from...
Read full review of Acronis Disaster Recovery »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am using Acronis Cyber Cloud for database storage, specifically for laptop backups and business-related data.
Read full review of Acronis Cyber Cloud »

Review 1 of 5

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »

Review 1 of 5

Customer Service

Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never needed to contact the support of Acronis.
Read full review of Acronis Cyber Protect »
Lahiru Rathnayake
Engineer - Systems & Security at a tech consulting company
Their support is very good. I usually get in contact with one of the engineers, so when we have questions or troubles...
Read full review of Acronis Cyber Protect »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
The technical support services are great. The team is prompt to respond and is always accessible. We are a channel...
Read full review of Acronis Cyber Protect Cloud »
VanessaNapa
Continuity and Security Specialist at Grupo Business IT
The support from Acronis Backup can improve because when I have an issue it sometimes takes them five days to have a...
Read full review of Acronis Cyber Protect »
TeerapatWeerupakorn
Engineering Specialist at AIS - Advanced Info Services
We haven't reached out to technical support yet. We only have used the product for a month.
Read full review of Acronis Cyber Protect »
Ahmed Yaser Ibrahim
IT Manager at Index IT
The support and maintenance services at Acronis are the best I have ever encountered. When I open a support case or...
Read full review of Acronis Cyber Protect »
Hans Blaasvær
Managing Director at KT húsið
Technical support is excellent. They are fast, responsive, and knowledgeable. We are very satisfied with the level of...
Read full review of Acronis Cyber Protect »
Darwin Cabiluna
Technical Director at Edge Cloud
We haven't really had any issues with the solution or technical support.
Read full review of Acronis Cyber Protect Cloud »
RandeepPawar
Technical Director at Tecstaq
Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are...
Read full review of Acronis Cyber Protect »
Anonymous User
Director at PeerSpot
Their technical support is excellent.
Read full review of Acronis Cyber Protect »
Anonymous User
Network Security Engineer at a tech services company
We have used the support and we have been unsatisfied. We do not use it very often but the time we have it was not...
Read full review of Acronis Cyber Protect Cloud »
Cesar Lozano
General Manager at Comtodo
The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how...
Read full review of Acronis Cyber Protect »
Anonymous User
President/Owner
On a scale of one to 10, I'd give them an eight. They haven't had enough techs to answer my call immediately, so I've...
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Acronis Cyber Protect »
Anonymous User
Sr Associate-Information Consultant at a pharma/biotech company
I have contacted technical support about once or twice during this five year period. I would give them a seven out of...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
I would give technical support a rating of 8/10. They are very good, quick to access, quick for remote to server, and...
Read full review of Acronis Cyber Protect »
Anonymous User
Network Engineer at a manufacturing company
I've talked to tech support several times. I would say they're a seven or eight out of 10. This is going to sound...
Read full review of Acronis Cyber Protect »
Albert Simon
Co-Owner at Angels Dtp
Technical support is excellent. When I needed help, in the beginning, they did it with a remote connection. They were...
Read full review of Acronis Cyber Protect »
Sainath Konduru
Information Technology Administrator at a manufacturing company
While we haven't directly engaged with Acronis for support, our partner has been responsive in addressing any issues...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Solutions Consultant at a tech company
I have never had the need for support.
Read full review of Acronis Cyber Protect »
Gaurav Nag
Backup Engineer at FUNCSHUN
The solution's customer service is excellent.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
President at a financial services firm
The customer service and support are excellent. I’ve always been able to get hold of somebody to talk to. The support...
Read full review of Acronis Cyber Protect Home Office »
DevenShah
Director at a tech services company
I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
IT Specialist / Document Controller at a manufacturing company
The technical support is fast.
Read full review of Acronis Disaster Recovery »
Anonymous User
Owner at a tech services company
Technical support was excellent. You have several options for how to contact support. You can send them an email but...
Read full review of Acronis Cyber Protect »
Anonymous User
Product Manager at a wholesaler/distributor
It is good. Basically, they can do the whole deployment, you just need to provide them remote access.
Read full review of Acronis Cyber Protect Cloud »
Izzat Doleh
General Manager at Dynamic Data
We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues...
Read full review of Acronis Cyber Protect »
Anonymous User
Designer Architect Hardware Solutions at a tech services company
I have not contacted their technical support.
Read full review of Acronis Cyber Protect »
Anonymous User
Group CIO at a construction company
I have experience with the technical team of the product, and I feel that they offer good support. The technical team...
Read full review of Acronis Cyber Protect Cloud »
Ronald Walther Domjan
IT Manager at HASNER TECNOLOGIA
The technical support is excellent. Whenever I have a question, they respond very quickly each time.
Read full review of Acronis Cyber Protect »

Review 1 of 30

Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
Customer support provides efficient email-based support globally. If you subscribe to their licenses, you receive...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Presales & Technical Lead at Elitbuzz Technologies Ltd
The support of the product is very good. The product offers support via emails, chats, and even through community...
Read full review of ManageEngine Firewall Analyzer »
Syed Fahad ALi
System administrator at National Foods
The solution's technical support connects immediately and resolves our queries.
Read full review of ManageEngine Patch Manager Plus »
Ved Singh
Global Monitoring Lead at Stryker
The customer service and support team are good. However, we asked them to provide training to some of our team...
Read full review of ManageEngine OpManager »
ShaheenKapery
Solutions Architect at Altron
I have direct access to the support. The local guys are good and always available.
Read full review of ManageEngine OpManager »
Donathon Ong
Head of Infrastructure at a financial services firm
It took me some time to learn the tool. However, the support is awesome. Whenever I've met with some problem, I will...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Vishal Rajavat
Security Operations Center Analyst at a tech services company
I have contacted technical support, and they solved a particular issue I was facing.
Read full review of ManageEngine Log360 »
Jagr R
Solution Architect at Bluechip Infotech Pty Ltd
The customer service and support for ManageEngine PAM360 are very good. On a scale from one to ten, I would rate the...
Read full review of ManageEngine PAM360 »
Srinivasan Naidu
Senior System Engineer at Qatar Petroleum
We have been in contact with technical support and are satisfied with the speed of their answers.
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at Milliman
ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Administrator at a maritime company
I have not had any issues, so I have not needed to contact technical support.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Director of Information Technology at a aerospace/defense firm
I haven't had very good support from those guys.
Read full review of ManageEngine Log360 »
AjaiVictoria
Information Technology Consultant at a outsourcing company
Technical support is good. Even if you contact them by email, you will receive a reply within one or two hours.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
IT Support Specialist at a transportation company
The support for this product could be improved. Their engineers have not yet solved some of our issues.
Read full review of ManageEngine ServiceDesk Plus »
Leonardo Moraes
IT Manager at a tech services company
I'd rate the solution nine out of ten in terms of support. They do offer support in Portuguese, which is helpful,...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
AlexiaChristofi
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece
There is good technical support from ManageEngine ServiceDesk Plus. I rate them a ten out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Abdulaziz Alghamdi
System Engineer at Saudia technic
Support provides all the necessary guides and instructions on building, implementing, and deploying the Software...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Team Lead at EOH Managed Services Public Sector
Customer Service: Excellent Technical Support: Excellent
Read full review of ManageEngine OpManager »
Anonymous User
System engineer at a university
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Director of Consulting at a tech services company
I would preface this by saying in general the FAQ's are pretty helpful. Overall the support system has been helpful...
Read full review of ManageEngine Endpoint Central »
Anonymous User
VP of IT at a aerospace/defense firm
Their tech support has been talking to us about expanding features like integrations with Microsoft Teams. They've...
Read full review of ManageEngine SupportCenter Plus »
Rio Satriyo
Solution Consultant at a tech services company
I have never contacted the support.
Read full review of ManageEngine Applications Manager »
JentleMathew
Network Security Architect at South Indian Bank
The customer support is satisfactory.
Read full review of ManageEngine OpManager »
Anonymous User
IT Director at a manufacturing company
I have interacted with the technical support. It was not perfect, but it was good. I would rate the customer service...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
System Engineer at a engineering company
9/10
Read full review of ManageEngine Endpoint Central »
Mohamed Sabry Elgendi
Cloud Solutions Architect at a philanthropy
The support team is responsive, but there is room for improvement.
Read full review of ManageEngine Desktop Central MSP [EOL] »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not used the support from ManageEngine OpManager.
Read full review of ManageEngine OpManager »

Review 1 of 30

Technical Support

No Data Available

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