We use WSO2 API Manager to manage APIs.
Software Engineer at eCam Solution Co., Ltd
Simple interface, simple implementation, but rate-limit could improve
Pros and Cons
- "WSO2 API Manager's most valuable features are the simple interface that is easy to use and the APIs lifecycle."
- "WSO2 API Manager could improve the API approval system."
What is our primary use case?
What is most valuable?
WSO2 API Manager's most valuable features are the simple interface that is easy to use and the APIs lifecycle.
What needs improvement?
WSO2 API Manager could improve the API approval system.
For how long have I used the solution?
I have been using WSO2 API Manager for approximately one year.
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API Management
June 2023

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What do I think about the stability of the solution?
The stability of the WSO2 API Manager is good.
What do I think about the scalability of the solution?
We have used the open-source version, but I'm we have now switched to the enterprise version, I am not of the differences. The rate-limiting in the open-source seems not to work. When I add buy limits, it does not work correctly. I do not think this issue is in the enterprise version.
This solution is suitable for medium to large businesses.
How are customer service and support?
The technical support from the WSO2 API Manager is very good. When there is an issue they fix the ticket very quickly.
Which solution did I use previously and why did I switch?
I have not used other API management systems.
How was the initial setup?
The initial setup of WSO2 API Manager is simple.
What's my experience with pricing, setup cost, and licensing?
WSO2 API Manager is a low-cost solution. It is one of the most affordable solutions.
What other advice do I have?
I find the solution to be good overall. The solution is receiving a lot of attention and is attracting investors.
I rate WSO2 API Manager a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Software Development Manager at a tech vendor with 10,001+ employees
Complicated, costly, and scalable
Pros and Cons
- "Yes WSO2 API Manager is scalable"
- "WSO2 API Manager can be improved a lot relating to usability"
What is our primary use case?
We use WSO2 Manager for API management.
What needs improvement?
WSO2 API Manager can be improved a lot relating to usability. It is a bit heavy. The workflow is more complicated in terms of API creation and publishing.
For how long have I used the solution?
I have been working with WSO2 API Manager for four years now.
What do I think about the stability of the solution?
WSO2 API Manager is fairly stable. I won't say, it is very stable. We have had our issues.
What do I think about the scalability of the solution?
WSO2 API Manager is scalable.
How are customer service and support?
You need to understand the nuances of the support calls.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of WSO2 API Manager is not very straightforward. It is complicated.
What about the implementation team?
The implementation is done in-house.
What was our ROI?
I do not feel there is a return on investment.
What's my experience with pricing, setup cost, and licensing?
It is costly, around ten thousand per year, per instance. We normally run two nodes and one cluster per region. This is just for APIM and identity manager put together, so it's like six instances of AP manager and six instances of identity server. That comes to around one hundred and twenty thousand. For an open-source solution, it is a bit costly.
What other advice do I have?
I would rate WSO2 API Manager a six out of ten because of usability and cost.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
API Management
June 2023

Find out what your peers are saying about WSO2, Kong, Google and others in API Management. Updated: June 2023.
709,643 professionals have used our research since 2012.
Solution Architect at a tech vendor with 10,001+ employees
A good platform with a complete integration suite
Pros and Cons
- "A complete integration suite and a good platform."
- "The professional support and licensing aspects of WSO have been a challenge."
What is our primary use case?
We provide this solution to our customers. Most of our clients are enterprise size organizations. We have a partnership with the company and I'm a solutions architect.
What is most valuable?
This is a complete integration suite and it's good for open banking and the like. From a product perspective, it's a good platform.
What needs improvement?
We've had some challenges with the professional support and licensing aspects of WSO.
For how long have I used the solution?
We've been using this solution for six years.
What do I think about the stability of the solution?
Stability is definitely something that needs to be improved.
How are customer service and support?
Customer support could be improved.
How would you rate customer service and support?
Neutral
How was the initial setup?
I think our deployment process is good but our interactions with WSO could be improved.
What's my experience with pricing, setup cost, and licensing?
The licensing process could be improved, it's been a challenge for us.
What other advice do I have?
The traction we've seen with API Manager over the last couple of years has dropped off and solutions like Kong have become more popular. Our focus has now shifted to that product.
I'd rate everything about this solution an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Mar 19, 2023
Flag as inappropriateCo-Founder and Chief Technology Officer at AfroCentric Health
The solution is open source and easy to configure
Pros and Cons
- "The solution is open source and easy to configure."
- "Lacks some new features and updated functionalities."
What is our primary use case?
Our primary use case is integration of legacy systems and channels, exposing APIs and security. I'm co-founder and CTO of the company.
What is most valuable?
The solution is open source and easy to configure.
What needs improvement?
I'd like to see some new features and updated functionalities.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would recommend this solution, open source is king. I rate this product 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: June 2023
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