I like the solution's policies, transformation, mediation, and routing features.
Senior Integration Architect at Hyphen Technology
A scalable and stable solution that provides excellent transformation, mediation, and routing features
Pros and Cons
- "I like the solution's policies, transformation, mediation, and routing features."
- "Understanding the overall architecture is difficult."
What is most valuable?
What needs improvement?
The product should provide more customization options. Application of policy management is not easy. We have to do a lot of customization and configuration. Documentation is also a problem. Understanding the overall architecture is difficult.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I rate the solution’s stability an eight out of ten.
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May 2025

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What do I think about the scalability of the solution?
I rate the scalability an eight out of ten. Ten people in my organization are using the solution.
How was the initial setup?
I rate the ease of setup a seven out of ten. The installation is pretty much easy, but there are some obstacles. The interoperability of the components is not that easy.
What about the implementation team?
The time taken for deployment depends on the knowledge of the people deploying the solution. Three to four people from our organization took about a month to set up the entire stack. It had a lot of components. It had an API portal, Command Central, CentraSite, Trading Networks, and Active Transfer.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a ten out of ten. The product is very expensive.
What other advice do I have?
I am using the latest version of the solution. The improvements depend on the vendors. MuleSoft has got different areas of improvement. Software AG has different areas of improvement. We are planning to move the product to the cloud. My advice for the product users depends on their business model, the scale of their business, how much volume they have, and what kind of transaction management they need. Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Project Manager at Novabase
An easy-to-adapt solution with good stability
Pros and Cons
- "The solution is scalable."
- "The solution's release management feature could be better."
What is most valuable?
The solution's most valuable features are web services, XML transformations, and adapters.
What needs improvement?
The solution's release management and JSON services need improvement.
For how long have I used the solution?
We have been using the solution for 20 years.
What do I think about the stability of the solution?
The solution is stable. I rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We have enterprise customers using the solution. I rate its scalability a nine out of ten.
How are customer service and support?
The solution's technical support needs improvement. It could be more accessible in terms of communication.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution is easy to set up. I rate the process a seven out of ten. It takes two months to complete.
What other advice do I have?
I recommend the solution to others and rate it an eight out of ten. It works fast and is easy to adapt.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: msp
Buyer's Guide
webMethods.io
May 2025

Learn what your peers think about webMethods.io. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Senior Software Engineer at Giza Systems
Quick and efficient with a very good API portal
Pros and Cons
- "It has a good integration server, designer, and a very good API portal."
- "The orchestration is not as good as it should be."
What is our primary use case?
This is an integration tool along with its having IoT applications and data integration applications.
What is most valuable?
The main benefit of this product is the speed of the development process and the speed of the business. It has a good integration server and a very good API portal. WebMethods has the tools to develop everything you need and the custom code is relatively easy. It makes the development, the product, and the business more efficient. This is a very strong and useful tool.
What needs improvement?
The orchestration is not as good as it should be and needs to be improved.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
Scalability is very good on the cloud but a little difficult for the on-prem version because it requires the creation of one integration server and booking the code on a second integration server, and creating a cluster between them.
How are customer service and support?
I've contacted technical support many times. Their response is very fast and they provide good service. We've only ever had one time where they were unable to solve an issue we had.
How was the initial setup?
The initial setup is easy. We deploy both on-prem and cloud, and both are straightforward taking less than 10 minutes. For on-prem implementation, there is a deployer and for the cloud, we use OpenShift. The deployment requires one person and the product doesn't require any specific follow-up maintenance.
Which other solutions did I evaluate?
When compared to other solutions, we found the task engine to be better in webMethods along with the ease of development.
What other advice do I have?
I recommend this solution and rate it nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Head of Engineering and Architecture at Vodafone
Extremely stable, easy-to-use security controls, but is expensive
Pros and Cons
- "The developer portal is a valuable feature."
- "The price has room for improvement."
What is our primary use case?
The webMethods API Gateway is utilized to assist our banking clients in integrating with the bank via the API.
How has it helped my organization?
The solution has helped improve our organization by recommending APIs and providing easy-to-use security controls. Additionally, it identifies similarities between multiple cases, thereby avoiding redundant code and implementation.
What is most valuable?
The developer portal is a valuable feature.
What needs improvement?
The gateway server itself can improve the message queue implementation by considering the top ten web security controls.
I would like to request the integration of response caching into the memory database, which would eliminate the need to construct logic within the API itself, and instead implement it directly in the gateway.
The price has room for improvement.
For how long have I used the solution?
I have been using webMethods API Gateway for a couple of years.
What do I think about the stability of the solution?
I give webMethods API Gateway a ten out of ten for stability.
What do I think about the scalability of the solution?
I give webMethods API Gateway a seven out of ten for scalability. We can scale the solution, but it is a bit complicated since it is not saved in a Microsoft architecture, which would make scaling much simpler.
Which solution did I use previously and why did I switch?
We previously used Open API and Google Apigee but our organization technically and commercially preferred to go with webMethods API Gateway.
How was the initial setup?
I give the initial setup a seven out of ten. The deployment took a couple of weeks. The deployment required one solution architect and two technical consultants.
What about the implementation team?
The implementation was completed by Software AG.
What's my experience with pricing, setup cost, and licensing?
The price is high and I give it a five out of ten.
What other advice do I have?
I give webMethods API Gateway a seven out of ten.
We currently have 40 people and four developers using webMethods API Gateway.
We plan to increase our usage tenfold within the next few years.
I would advise a POC to see if there is a business case. I suggest starting small and scaling out as required.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Consultant
Easy to use UI; solution beneficial to companies of all sizes
Pros and Cons
- "The most valuable aspect of this solution for me has been the configuration-based UI. Once you get the hang of it, it enables you to easily develop an API. In addition, it has many in-built policies that are quite handy."
- "There are things that could be improved with the webMethods API gateway. One thing is that it's too attached to the integration service and we'd like it to be a little bit more independent. We would like for them to separate operations so that it doesn't rely on the bulky integration server and so that it can be used everywhere."
What is our primary use case?
One of our clients is a chain management company. They have many APIs which do a lot of integrations, including B2B integrations. For that particular client, our APIs are on APIs check and handing the deals and restock. Everything is hosted on our API gateway. They can use a scan and access those APIs and do operations for sales orders and invoices.
What is most valuable?
The most valuable aspect of this solution for me has been the configuration-based UI. Once you get the hang of it, it enables you to easily develop an API. In addition, it has many in-built policies that are quite handy. We are also able to write our custom policies. I also like the daily logging option. Another handy feature is Kibana with the dashboard, which outlines the day-to-day operations in great detail.
What needs improvement?
There are things that could be improved with the webMethods API gateway. One thing is that it's too attached to the integration service and we'd like it to be a little bit more independent. We would like for them to separate operations so that it doesn't rely on the bulky integration server and so that it can be used everywhere. I would like for this to be included in the features since the client I work with always tends to avoid the solution. And if the client does not have existing interfaces with it, they choose not to proceed.
For how long have I used the solution?
I have been using this solution for more than 30 years.
What do I think about the stability of the solution?
I would rate the stability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best.
What do I think about the scalability of the solution?
My impression is that this solution is scalable. I wouldn't say auto-scalable because of the on-premises part.
How are customer service and support?
I would rate their technical support a seven, on a scale from one to 10, with one being the worst and 10 being the best. The reason for this rating is that they are good, but they could still be improved. There is no premium support, and the regular support responds within a day or so.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate the initial setup process a six, on a scale from one to 10, with one being the worst and 10 being the best. I would say it's not too easy, but also not too difficult. It can be complex if you don't have experience with it and, in that case, you will not find the setup easy.
For us, the deployment was fast; it took maybe a couple of minutes. One person can do the deployment on their own. The maintenance is done I think quarterly or every six months through patching.
Our model of deployment is on-premises.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing plan of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best. The licensing is on a yearly basis.
What other advice do I have?
This solution is a good fit for small, medium, and larger enterprise companies.
I would advise other people looking into this solution to get it because it adds an additional feature to the capabilities of your web method templates. Also, it uses existing web flow services to enable you to leverage your existing services that are already paired on your on-premises system or into the traditional system of your work method.
Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Integration Developer at a computer software company with 51-200 employees
Great support, good adaptors and easy to use
Pros and Cons
- "When it comes to the user interface, I'm already really used to it. I cannot say anything against it. For me, it's easy to use."
- "For code version control, you need to use some external software."
What is our primary use case?
I'm using the product every day, and I'm working on many different projects. Most use cases are for using webMethods Integration Server as a middleware software or a middleware platform that is connecting to at least two different endpoints. It can be from one side, for example, database, web service, SAP, or any kind of connection, including Salesforce, and the other side can be the same. We are just establishing connections between these systems and doing some transformations and modifications of data in the Integration Server so it can be sent from one side to another.
How has it helped my organization?
Clients are mostly using it in order to connect some of their internal systems or to connect to some external systems and some other partner companies. Its benefit is that it's really useful for monitoring and tracking all the activities. And it's important, due to all the flows, all the data, go through this ESB, Enterprise Service Bus.
What is most valuable?
The most important thing when using it is that there is a really good community from the producers, Software AG, and the Empower platform, where you can find almost every kind of error or problem that you face. You can find a solution right there in the community.
There is also typical support where you can create a ticket if you are not able to find the issue on your own. If it's something new, then they will approach you and help you in resolving it.
The best features are these adapters. Software AG developed many different adapters for the usual databases, et cetera. I was not using Salesforce much. However, it's really handy that you have an adapter for these popular platforms. It's just plug-and-play.
When it comes to the user interface, I'm already really used to it. I cannot say anything against it. For me, it's easy to use.
When there is some issue or bug, they work on the development of that. And then, in the next release, they just fix it. I had a few situations when I faced some issues, and then I had to report them. Within the next three weeks, typically, it just gets fixed.
What needs improvement?
For code version control, you need to use some external software. It would be good to have it just built into the product so that you don't have to use anything external.
The interface could be modernized.
For how long have I used the solution?
I've been using the solution for about five years.
What do I think about the stability of the solution?
If it's set up properly and if you do it in a good way in large-scale organizations, you need to have a maintenance team that is doing the maintenance and support. If it's working properly and updated properly with the latest versions of updates, then there should be no issues with using it. It is reliable. One of the main benefits of Integration Server is that it is reliable.
What do I think about the scalability of the solution?
Our entire company uses the solution. There might be 100 people using it on a daily basis.
Scalability is one of the main purposes of the product - scalability meaning that it can adapt to small customers, clients, and even to bigger systems and clients with a lot of data going through the Integration Server.
How are customer service and support?
Technical support is really good. They are replying really quickly. In a day or two, you can get a response for your issue, or probably even quicker if you mark it as urgent.
For me, it's fine. I had some contact with Software AG support. They wrote really helpful. And a few times we even had some meetings with screen-sharing sessions so they could help and see the issue. It was really nice.
Which solution did I use previously and why did I switch?
I know there are a few really great options on the market; however, I do not have experience with them.
How was the initial setup?
When it comes to deploying the Integration Server, you just need to follow the documentation, which is really good. The documentation created by Software AG for using and working with each of the products is really nice, and I'm satisfied with that. For the first time you use it, you need to install the Integration Server on Windows or Linux machine or whatever, and if you follow the steps via the documentation, it should not create any issues.
The deployment can be done by one person. It might take an hour or two.
If you are installing many Integration Servers in a cluster, then these things take time to configure the clusters and all other setups related to the network. That said, for the basic product, if you want to use it just for your own purposes, if it's just one instance, it does not take much of your time to get it up and running.
There isn't much maintenance needed after the solution is live.
What about the implementation team?
The solution was deployed in-house. It's not rocket science. It's easy, and you can do it just by following the instructions. It's a really user-friendly installation.
What's my experience with pricing, setup cost, and licensing?
I'm working in the development part of the company. I'm not aware of the prices.
I would say it's an affordable product. When it comes to big organizations, it's for sure affordable.
What other advice do I have?
We are a Software AG partner.
I'm mostly using the latest version. I was using version 9.9 when I started. Then I was going through all the versions, including 10.1, 10.3, 10.5, and 10.7. Now, 10.11 is the latest one. However, I'm not sure that I started working on that one in any of my projects.
We are a partner company of Software AG, the producer of webMethods.
New users should look for a list of references and companies that are using this product.
For a large-scale organization, this is a must-have product. When it comes to Integration Server and the Enterprise Service Bus as the product which needs to be implemented in an organization, it has many benefits like properly monitoring, tracking, and controlling all the flows in the company and outside the company. It's a great product to have.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Manager at a retailer with 5,001-10,000 employees
Collective features beneficial, reliable, and low maintenance
Pros and Cons
- "The most valuable feature of webMethods Integration Server is all the capabilities it provides. We leverage most of the features, that they have offered to us. Our vendor has made some additional features on top of the webMethods Integration Server and we use all the features together."
- "webMethods Integration Server could improve on the version control. I'm not sure if Web Method has some kind of inbuilt integration with Bitbucket or GitHub or some kind of version control system. However, that's one area where they can improve."
What is our primary use case?
We don't use webMethods Integration Server directly, but we use another offering from one of our vendors. They have built a layer on top of the webMethods Integration Server and that's a solution we have been using.
webMethods Integration Server is the underlying component, but our software vendor, has made some enhancements to the webMethods Integration Server and they offered it to us. That's what we are currently using along with some of the other solutions in the supply chain space.
Their offering is more of an integration framework across all their systems and this is how we have been using the system. webMethods Integration Server is our primary integration tool across all the solutions that we have in our supply chain.
What is most valuable?
The most valuable feature of webMethods Integration Server is all the capabilities it provides. We leverage most of the features, that they have offered to us. Our vendor has made some additional features on top of the webMethods Integration Server and we use all the features together.
What needs improvement?
webMethods Integration Server could improve on the version control. I'm not sure if Web Method has some kind of inbuilt integration with Bitbucket or GitHub or some kind of version control system. However, that's one area where they can improve.
The migration of the code between environments could be better. If they come up with some kind of a continuous integration process to promote the code from one life cycle to the other, that may ease the day-to-day activity for us.
For how long have I used the solution?
I have used webMethods Integration Server for approximately seven years.
What do I think about the stability of the solution?
webMethods Integration Server is a stable solution for our usage.
What do I think about the scalability of the solution?
The scalability of the webMethods Integration Server is good.
Our IT team is using the solution in my organization.
We plan to increase our usage in the future.
How are customer service and support?
I have not needed to use webMethods Integration Server support.
Which solution did I use previously and why did I switch?
We used other solutions before using webMethods Integration Server.
What about the implementation team?
The maintenance team needed for webMethods Integration Server is minimal.
What was our ROI?
We have seen a return on investing using webMethods Integration Server.
I rate our return on investment for webMethods Integration Server a four out of five.
What other advice do I have?
The solution has been doing the job for us, at least with respect to the landscape and the integrations we have in place. However, it is on a case-by-case basis.
I rate webMethods Integration Server an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr.Presales & Solutions Architect at a computer software company with 5,001-10,000 employees
It can be scaled up and support multi-tenancy, but it is difficult to maintain
Pros and Cons
- "There's hardware, software and application integration, providing hosting flexibility."
- "It is difficult to maintain."
What is our primary use case?
Most of our customers are real estate development companies, and they build many projects in Saudi Arabia. Most of their projects are about Smart Cities or Smart destinations. The use case was about integrating different Smart City technologies and enterprise applications. For government services, the use case was integrating webMethods.io Integration into different government systems serving residents. For example, the Ministry of Interior uses the solution for passport and ID services, so different government systems are integrated.
What is most valuable?
We used webMethods.io Integration as an integration platform. It accommodates Enterprise Service Bus, integration server and API gateway. We took the complete platform and the integration server as part of the platform to integrate or receive data from the API gateways, integrated with the Enterprise Service Bus.
The solution allowed us to integrate applications and IoT devices because it has an IoT event processing layer. It provides a flexible integration within the IoT systems because most of the applications we work with are related to the IoT and Smart City technologies. So, there's hardware, software and application integration, providing hosting flexibility.
Some platform providers host their applications in Amazon AWS or Microsoft Azure, which sometimes creates challenges for data governance because of regulations.
What needs improvement?
Any solution needs continuous development in integration and processing.
For how long have I used the solution?
We used the solution for more than a year for different projects. We used the latest version and stopped using it four months ago. It was deployed on private cloud in the customer cloud infrastructure.
What do I think about the stability of the solution?
The solution is stable. If there were any minor problems, we resolved them.
What do I think about the scalability of the solution?
It can be scaled up and support multi-tenancy. However, it is difficult to maintain.
How are customer service and support?
I rate the technical support a six out of ten.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
They don't have a fixed price, and the pricing model is transaction-based. I rate the pricing a seven out of ten, with one being the worst and ten being the best.
What other advice do I have?
I rate this solution a seven out of ten. I recommend it, but it depends on the use case. I do not see any gaps with the platform.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

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Updated: May 2025
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