Primary use case is to provide ESB for legacy and SOA services, Business Process Management with BPMS and API Gateway for external partners.
IT Delivery Manager at a financial services firm with 10,001+ employees
The Insight feature is valuable as a monitoring and debugging tool
Pros and Cons
- "Best feature is Insight for monitoring, and as a debugging tool. It has saved us a lot of time during crisis situations."
- "The product needs to be improved in a few ways. First, they need to stabilize the components of the whole platform across versions. Also, they should stop replacing old components with brand new ones and, rather, improve by evolution."
What is our primary use case?
How has it helped my organization?
We moved from EAI to SOA architecture while moving to webMethods. Both of these decisions made the reusable services approach available across the organization.
What is most valuable?
Best feature is Insight for monitoring, and as a debugging tool. It has saved us a lot of time during crisis situations.
What needs improvement?
The product needs to be improved in a few ways. First, they need to stabilize the components of the whole platform across versions. Also, they should stop replacing old components with brand new ones and, rather, improve by evolution.
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May 2025

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For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and support?
Average. No super-fast responses, no problems ultimately in resolving, and also no long, unresolved issues.
How was the initial setup?
Complex, regarding previous architecture and full SOA stack deployment.
Which other solutions did I evaluate?
Microsoft BizTalk, JBoss SOA.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Developer at a tech services company with 1,001-5,000 employees
Most of the work in our organization can be more easily done using the tool
Pros and Cons
- "Broker and UM are the best features."
- "Most of the work in our organization can be more easily done using the tool."
- "Large file handling is pretty hard comparatively to other middleware tools."
What is our primary use case?
We develop EAI applications using webMethods using broker, TN, and IS.
We use a Publish/Subscribe mechanism in every interface which we develop, because we have found this approach to be the best for every scenario.
How has it helped my organization?
It helps a lot. Most of the work can be more easily done by using webMethods compared to other tools.
What is most valuable?
Broker and UM are the best.
What needs improvement?
Large file handling is pretty hard comparatively to other middleware tools.
For how long have I used the solution?
Three to five years.
Which other solutions did I evaluate?
In our organization, we use many middleware tools. Out of all them, I found webMethods is the most efficient.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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webMethods.io
May 2025

Learn what your peers think about webMethods.io. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Senior Consultant
Enables communication between internal systems and third-party operators but stability needs improvement
Pros and Cons
- "webMethods platform is used to build an EAI platform, enabling communication between many internal systems and third-party operators."
- "Business monitoring (BAM) needs improvement because the analytics and prediction module very often has performance problems."
- "This product has too many gaps. You find them after update installations. This should be covered by automatic testing."
How has it helped my organization?
Typically, webMethods Server and Mediator is used as an ESB. webMethods platform is used to build an EAI platform, enabling communication between many internal systems and third-party operators.
What is most valuable?
In my opinion, the best advantages are:
- platform scaling
- graphical data mapper (Designer and webMethods Developer in oldest versions)
- integration BPM process layer with services
- service management via packages.
What needs improvement?
Business monitoring (BAM) needs improvement because the analytics and prediction module very often has performance problems.
Additionally, this product has too many gaps. You find them after update installations. This should be covered by automatic testing.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Very often there have been stability issues, but typically the source of problems was in the IS configuration or deployed services. Many of problems exist only in AX system (IBM JRE).
What do I think about the scalability of the solution?
No scalability issues. Typically, you can not scale the solution if it is not well designed (architecture, service layers, data processing).
How are customer service and technical support?
I had some problems with the webMethods support team. They provide fixes very often but sometimes they do not work properly.
Which solution did I use previously and why did I switch?
Yes, even currently I am using other suppliers' products. The main reason for this situation is that the solution was chosen by the company, and changing technologies is very expensive.
What's my experience with pricing, setup cost, and licensing?
Pricing has to be negotiated with the local Software AG representative. SAG can always prepare an appropriate pricing model for every client.
What other advice do I have?
I think this is a very good and mature solution, but you have to be aware of the pricing. You can use an open-source solution and spend the money saved on licensing for a custom implementation.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyste Developpeur/Backup Chef de projet TIBCO at a tech services company with 10,001+ employees
Facilitates communication among many applications and is easy to use
What is most valuable?
All of them are helpful.
How has it helped my organization?
It facilitates
- communication between a lot of applications
- maintainability and security and
- facilitates the integration of new applications.
What needs improvement?
Software AG should investigate the reporting of products like Spotfire from TIBCO.
For how long have I used the solution?
Two years.
What do I think about the stability of the solution?
No problem with stability in versions 6 and 7.
What do I think about the scalability of the solution?
No problem with scalability in versions 6 and 7.
How are customer service and technical support?
I have not encountered a situation that requires technical support.
Which solution did I use previously and why did I switch?
Yes, I've used TIBCO products like BW, BPM, and Spotfire. I switched because the fist project was finished and the company just had products of the TIBCO type.
What's my experience with pricing, setup cost, and licensing?
I only use the product in the company where I work. The company bought the product so I don't have any idea.
What other advice do I have?
Product is easy to use and work on, very interesting and very helpful.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
WebMethods / Java Developer at a comms service provider with 5,001-10,000 employees
It provides one common platform to work with multiple systems
Pros and Cons
- "How simple it is to create new solutions."
- "In terms of scale, I would give it a four out of 10."
What is most valuable?
How simple it is to create new solutions.
How has it helped my organization?
It is an integration platform, so it has improved my organization by giving it one common platform to work with multiple systems.
For how long have I used the solution?
12 years.
What do I think about the stability of the solution?
Yes, somewhat.
What do I think about the scalability of the solution?
In terms of scale, I would give it a four out of 10.
Which solution did I use previously and why did I switch?
Yes. I was sent to a different company, and due to this, I switched solutions that I was working in. The company hasn't switch integration platforms since I have been working in this position (almost 10 years).
How was the initial setup?
I was in the company when they only started with webMethods. It used to be a very simple solution used for a few integrations. Now, it is much more complex. We've got many more frameworks, multiple countries, much more services, etc.
What's my experience with pricing, setup cost, and licensing?
I'm not involved in this.
Which other solutions did I evaluate?
The company evaluated that. I wasn't included in this. Also, we did another evaluation a few years back when the company was wondering if we shouldn't switch to a different solution. We stayed with webMethods.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Architect
Integration Server and Trading Networks Server create a very good platform
Pros and Cons
- "They are the building blocks of EAI in SAG products, and they offer a very good platform."
- "This product is for larger companies. Compared to TIBCO I think webMethods is better in terms of ease of use and support."
What is most valuable?
The Integration Server and Trading Networks Server. They are the building blocks of EAI in SAG products, and they offer a very good platform.
How has it helped my organization?
It has helped us streamline data from hundreds of non-SAP systems into the SAP system.
For how long have I used the solution?
Ten-plus years.
What do I think about the stability of the solution?
Yes, there is still plenty of room for improvement in MWS, SAG Designer.
What do I think about the scalability of the solution?
Not much.
How are customer service and technical support?
On a scale of one to 10, around seven.
Which solution did I use previously and why did I switch?
No we didn't use any other suite of EAI products.
What's my experience with pricing, setup cost, and licensing?
I don't have insight on the pricing.
Which other solutions did I evaluate?
I have no information on that.
What other advice do I have?
Upgrade to recent versions has improved things considerably compared to older versions.
This product is for larger companies. Compared to TIBCO I think webMethods is better in terms of ease of use and support.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Architect at a tech services company with 10,001+ employees
Reports and dashboards give management a big picture of the integration usage and potential bottlenecks
Pros and Cons
- "It frankly fills the gap between IT and business by having approval and policy enforcement on each state and cycle of the asset from the moment it gets created until it is retired."
- "Rapid application development has to be considered, especially for UI, where user interference is crucial."
What is most valuable?
CentraSite for governance and life cycle management. It frankly fills the gap between IT and business by having approval and policy enforcement on each state and cycle of the asset from the moment it gets created until it is retired.
How has it helped my organization?
It becomes the only integration platform through which any external/internal data exchange does any web services. Below are more details:
- There are many projects in the organization which need data from external entities and all integration endpoints implemented using webMethods integration platform.
- Departments in the organization currently understand what to exchange and in what type by having an enterprise data model in webMethods integration platform.
- Business users are involved in any integration as approvals have to take place throughout the lifecycle of the service.
- Reports and dashboards give management a big picture of the integration usage and potential bottlenecks.
What needs improvement?
Rapid application development has to be considered, especially for UI, where user interference is crucial.
For how long have I used the solution?
Eight years using the following different product versions:
- webMethods API Management platform – CentraSite, Mediator, API Portal, API Gateway
- webMethods Integration Server
- webMethods Universal Messaging
- Terracotta In-Memory
- webMethods Business Process Management
- webMethods Optimize for Process
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Good as long the support request is clear and justified.
Which solution did I use previously and why did I switch?
Yes, Adobe LiveCycle ES4. Adobe LiveCycle is superior when it comes to UI and process development, whereas, the integration capabilities are less compared to webMethods.
How was the initial setup?
Complex. Lots of configuration parameters have to be set to guarantee a solid platform. Some of these parameters are not mentioned in the product documentation!
What's my experience with pricing, setup cost, and licensing?
Always plan five years ahead and don’t jeopardize the quality of your project by dropping items from the bill of materials.
Which other solutions did I evaluate?
No.
What other advice do I have?
- Requirements for API life cycle model should be gathered carefully.
- Consider SOA governance and don’t impose lots of policies that restrict the visibility of assets/services.
- Always consider an enterprise data model for service integration and business processes.
- Define potential KPIs for process optimization during the process definition phase, not during the implementation.
- Consider In-Memory while clustering the servers and developing services.
- Consider an asynchronous integration pattern to guarantee the delivery.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a tech services company with 10,001+ employees
It can integrate and manage file transfers, partner management, and logging mechanisms
Pros and Cons
- "It is a bundled product stack for A2A and B2B usage. It is one of the best products which I have used during my integration career."
- "Need to see more API portal features like monetizing APIs and private cloud readiness."
What is most valuable?
It is a bundled product stack for A2A and B2B usage. It is one of the best products which I have used during my integration career.
It has all the features required to integrate and manage file transfers, Partner Management, logging mechanisms, adapters for mainframes, SAP, and many others.
What needs improvement?
Need to see more API portal features like monetizing APIs and private cloud readiness.
For how long have I used the solution?
I have been using this product stack for several years now.
What was my experience with deployment of the solution?
There were no deployment issues.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues on-premises, but I have yet to check with the virtualization concepts and cloud scalability coming up.
How are customer service and technical support?
Customer Service:
Customer service is good.
Technical Support:Technical support is good.
Which solution did I use previously and why did I switch?
We did not try another solution previously.
How was the initial setup?
The setup was well-documented.
What about the implementation team?
We implemented with an internal team and we had vendor support.
What's my experience with pricing, setup cost, and licensing?
It is worth the cost.
Which other solutions did I evaluate?
What other advice do I have?
It is a good product stack.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Thank you for the insightful post.