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Technicaafc9 - PeerSpot reviewer
Technical Expert at a retailer with 10,001+ employees
Real User
The installation process takes you through in a simple, easy to deploy manner
Pros and Cons
  • "Like most organizations, our training budgets are tight. Without an intuitive product like vROps, we wouldn't be able to get the insight that we do into our environment on a day-to-day basis."

    What is our primary use case?

    We use it to gain more insight into our environment, with a simple, easy-to-use interface. We are a small team looking after a very large environment and without it we would be lost on a day-to-day basis.

    The insight that we get from all our vSAN clusters is probably our biggest use case, and where we get the most use out of it.

    How has it helped my organization?

    We're a pretty lean team. Like most organizations, our training budgets are tight. Without an intuitive product like vROps, we wouldn't be able to get the insight that we do into our environment on a day-to-day basis.

    What is most valuable?

    The integration with the rest of the vSphere product suite is the most valuable feature, as we are a big vSAN user. It is fully back integrated into the vSphere Web Client, and we're getting all vSAN analytics that we need.

    What do I think about the stability of the solution?

    Stability has been bombproof, as far as we are concerned. We have never had any issues with it.

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    What do I think about the scalability of the solution?

    We have in excess of about 2000 hosts and had no issues from a scale point of view.

    How are customer service and support?

    We have not used the technical support.

    Which solution did I use previously and why did I switch?

    We weren't using anything else previously. It was the case that we were missing a monitoring solution, and this solution was the obvious fit because of the integration with everything that we already had in place.

    How was the initial setup?

    The initial setup is straightforward. The installation process takes you through in a simple, easy to deploy manner. We were had everything up and running within the space of a day. Then, we have just evoled the product ever since.

    What about the implementation team?

    We deployed it ourselves.

    What's my experience with pricing, setup cost, and licensing?

    Our budgets are always tight. We would like to have more features at lower licensing levels for easier access to them.

    Which other solutions did I evaluate?

    From a hardware point of view, we looked at SolarWinds. They have a good offering, but the integration is lacking from our point of view. We needed something that would just work without having to put time and effort into it.

    I personally have used some of the other solutions in this space. I've found that you tend to have to put more manpower into getting them up and running. This is what drew us to vROps.

    What other advice do I have?

    Don't knock it because it's a vendor-specific solution. It does do what it says on the tin and helps us on a day-to-day basis.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Virtualization Consultant at Vantage ad technologies Ltd
    Reseller
    It displays on the dashboard what our support technicians can do to resolve issues
    Pros and Cons
    • "Its ability to resolve an issue from within the application rather than going somewhere else to resolve it."
    • "In the beginning, I picked up an implementation that had been designed wrong from the ground up."

    What is our primary use case?

    We use it for proactive and reactive monitoring. 

    How has it helped my organization?

    I just came off a contract where capacity management was a major issue. They hadn't planned for it or made any provisions for it. So, they were looking at the operations teams to sort of do capacity management for them. This project came along, I picked it up, used vROps, and was able to say, "This is what's going on. This is what we are going to have to do. This is what we need to do to be where we want be."

    What is most valuable?

    Its ability to resolve an issue from within the application rather than going somewhere else to resolve it.

    The dashboard is a single pane of glass for troubleshooting.

    What do I think about the stability of the solution?

    I've never had an issue with stability.

    What do I think about the scalability of the solution?

    It is very easy to scale. However, in the beginning, I picked up an implementation that had been designed wrong from the ground up.

    How is customer service and technical support?

    Ideally, somebody using the technical support when I found out the configuration was incorrect.

    I still received a lot of help from the support agent who dealt with my case. What he couldn't do was tell me what to do to bring it back into line. However, he told me what it needed to look like, which was very well documented anyway. Though, having someone point you in the right direction can be a good thing.

    How was the initial setup?

    The initial setup can be complex, but it is not too complex for me. I consider it straightforward.

    What about the implementation team?

    We are an integrator.

    What was our ROI?

    We have seen huge ROI. 

    It has certainly reduced troubleshooting, especially when we have less experienced support technicians than engineers looking at it. It guides them as to where to find the solution. Now, I have a lot less junior staff coming up to me asking what has gone wrong because it displays on the dashboard what they can do to resolve it.

    Which other solutions did I evaluate?

    In terms of integration, between this product and everything else in the VM product line, it is very easy to just pick this up as opposed to looking elsewhere.

    What other advice do I have?

    Use it! It makes perfect sense.

    It is very intuitive and user-friendly. The solution is a lot more intuitive and user-friendly these days than it was before.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator.
    PeerSpot user
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    Cloud Specialist
    Real User
    reduces troubleshooting time and enables us to monitor customers' problems in real time
    Pros and Cons
    • "Monitoring is the most valuable feature for us. When our customers have a problem and we can monitor it in real time or evaluate the history of the problem."
    • "I rated this solution an eight and not a ten because we work to give a multi-tenant product to our customers and vROps doesn't meet our needs."

    What is our primary use case?

    We are deploying this solution to monitor our customers' environments. We use it to look at IOPS and the VMs and for monitoring consumption.

    How has it helped my organization?

    This solution has helped improve our organization because we can now monitor our customers' environmental problems as well as our own and give the correct answers as to what the source of a problem is. 

    It has also reduced the time it takes to troubleshoot problems and has improved the quality of service for our users.

    What is most valuable?

    Monitoring is the most valuable feature for us. When our customers have a problem and we can monitor it in real time or evaluate the history of the problem.

    We have found this solution to be user-friendly because it's fairly simple to navigate. We can see if it connects problems with storage, consumption, or other issues.

    What needs improvement?

    I rated this solution an eight and not a ten because we work to give a multi-tenant product to our customers and vROps doesn't meet our needs.

    What do I think about the stability of the solution?

    The stability is good because we can do an HA environment. 

    What do I think about the scalability of the solution?

    Scalability works well. We have many customers and have never had any issues with it. 

    Which solution did I use previously and why did I switch?

    We got this solution because we knew we needed a monitoring solution. We decided on this specific solution because of its direct integration features.

    How was the initial setup?

    The initial setup was straightforward. It was a simple deployment. 

    What about the implementation team?

    We implemented it ourselves. 

    What was our ROI?

    Our ROI is that we have been able to reduce the time it takes to look into a problem. 

    What's my experience with pricing, setup cost, and licensing?

    Cost isn't a problem for us because it's included in our licensing. 

    Which other solutions did I evaluate?

    Opsview was another vendor we looked at. We didn't go with it because we liked vROps' use case. It allows us to see simply and graphically what a problem is and we can export a report of the problem for our customer, which is very valuable to us. Opsview gave us some information but we found it to be slower. With vROps, we can monitor every feature and vendor; we can monitor the environment which means we can monitor everything. 

    What other advice do I have?

    Cost savings isn't a problem for us because we have enough resources with the cloud provider.

    If you're looking into vROps and similar solutions, I would recommend vROps because it's a good program.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
    PeerSpot user
    Technica3dd1 - PeerSpot reviewer
    Technical Specialist
    Real User
    There is no hassle setting it up, as it works straight out-of-the-box
    Pros and Cons
    • "I like the dashboards. We can view in our service groups before something in our service goes wrong and causes issues."
    • "In vCenter 6.7, there are themes. I would like to see that add to vRealize Operations as well."

    What is our primary use case?

    I use it for full diagnostics and predictive problems for the applications or services that we run.

    How has it helped my organization?

    Over-provisioning helps us a bit, and we have a lot over-provisioned VMs. Thus, we show different teams that this type of resource can help manage their environment.

    With over-provisioning, we track it all. This is one of the main benefits as it is a reactive and proactive full diagnostic. We can see if the servers are behaving differently and why: Is it quiet or busy? The system is quite good.

    What is most valuable?

    • I like the dashboards. We can view in our service groups before something in our service goes wrong and causes issues.
    • It is user-friendly, because you can visually set up dashboards for people, such as traffic light systems. 
    • The integration with vCenter is what makes it a superior product. 
    • There is no hassle setting it up, as it works straight out-of-the-box.
    • It has a nice user interface.
    • Its ease of use.

    What needs improvement?

    In vCenter 6.7, there are themes. I would like to see that add to vRealize Operations as well. It is very nice.

    What do I think about the stability of the solution?

    The stability has been good. It is just an appliance that needs to be installed. Give it an IP address, name it, and it works fine.

    What do I think about the scalability of the solution?

    The scalability has been fine.

    How are customer service and technical support?

    The technical support has been fine.

    Which solution did I use previously and why did I switch?

    We had a license already for this product. Therefore, we thought we would use the license rather than buying a new product.

    How was the initial setup?

    The initial setup was easy. We installed the appliance, gave it an IP address, and assigned the relevant passwords.

    What about the implementation team?

    We installed it ourselves.

    What's my experience with pricing, setup cost, and licensing?

    If the VMs were trimmed, then we wouldn't have to buy as much software/hardware, and this means less licenses. While most of it is VMware licenses, which are relatively cheap, there are SQL licenses for Microsoft, and this is where we could start saving a lot of money.

    What other advice do I have?

    I would recommend to try the solution.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    LeadATec1296 - PeerSpot reviewer
    Lead Technical Architect with 1,001-5,000 employees
    Real User
    Gives us greater insight into capacity utilization, which helps us plan better
    Pros and Cons
    • "The most valuable feature is the insight into real-time performance."
    • "I would like to see more integration between vRealize Operations, Log Insight, and Network Insight. It would be nice if they worked a bit better together."

    What is our primary use case?

    We use it for monitoring and troubleshooting the performance and stability of our VMware.

    How has it helped my organization?

    If we get reports of applications that are running slowly, we are able to drill into the VM and all the statistics, and see where the bottlenecks are or what the issues are.

    The solution has helped reduce the time to troubleshoot issues. It gives us greater insight into all capacity utilization, which helps us plan better.

    What is most valuable?

    For us, the most valuable feature is the insight into real-time performance.

    What needs improvement?

    At times we find the solution to be intuitive and user-friendly. It's getting better. Version 6 was terrible but 7 is a lot better. There is still room for improvement. It needs to be a bit more intuitive.

    I would like to see more integration between vRealize Operations, Log Insight, and Network Insight. It would be nice if they worked a bit better together.

    What do I think about the stability of the solution?

    So far, stability is fine.

    What do I think about the scalability of the solution?

    As for scalability, we've already added an extra node and it was a nice and simple, click, click, done. The scalability is good so far.

    How are customer service and technical support?

    We have not had to use technical support yet.

    Which solution did I use previously and why did I switch?

    We didn't have a solution that gave us in-depth performance stats or capacity planning in the VMware stack. We were a VMware customer, so it made sense to go with a VMware product. Compared to other products the feature set, use cases, and costs of vROps are fine. It's the integration points that led us to go with VMware, there's better, tighter integration using vROps.

    How was the initial setup?

    The initial setup was straightforward. It took us half a day.

    What about the implementation team?

    We used a consultant for the deployment. We used Assist Inc, and they were brilliant.

    What was our ROI?

    In terms of ROI, we're getting there. However, it's only been live for a couple months.

    Which other solutions did I evaluate?

    We've looked at other solutions before, but we've never found one that does what VROps does. We've looked at Veeam ONE and VMTurbo, but I don't think they're around anymore. That's part of the problem: There were vendors that did the monitoring and they've all crashed and burned. VROps wouldn't do that.

    What other advice do I have?

    My advice would be, do a hands-on lab. Get to grips with it before you deploy it.

    I rate it at eight out of ten. It's a great product. It integrates well with the VMware stack. It covers all the VMware technologies. I just need it to be more intuitive, so that's why it's an eight and not a nine or a ten.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Technologist at Thales
    Real User
    Provides visual dashboards to ensure the entire workload is functioning properly
    Pros and Cons
    • "The main point of installing, deploying, and troubleshooting with vRealize Operations is to provide visual dashboards to ensure that the entire workload is functioning properly."
    • "We are looking to optimize all the parts. For example, vCenter can be fully deployed automatically, which is not the case with vROps. We can click some next buttons to integrate vCenter and would like these type of features for vROps, if possible."

    What is our primary use case?

    The primary use case is that we are transforming our customer's physical and virtual infrastructure, who are afraid of anything that can happen in a virtual environment. Our job is to make a sort of private cloud, not to sell virtual machines, but to host the workload.

    How has it helped my organization?

    The main point of installing, deploying, and troubleshooting with vRealize Operations is to provide visual dashboards to ensure that the entire workload is functioning properly. Because we sell our infrastructure to clients, they need to be able to operate it. Therefore, they must have the visibility, even if they don't know how the system works from the inside.

    What is most valuable?

    We have to be stable to provide high availability because it's a high value market. Therefore, we have to ensure everything works all the time.

    It is intuitive and user-friendly.

    What needs improvement?

    We are looking to optimize all the parts. For example, vCenter can be fully deployed automatically, which is not the case with vROps. We can click some next buttons to integrate vCenter and would like these type of features for vROps, if possible.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    It is stable.

    How is customer service and technical support?

    The technical support is good and helpful. 

    How was the initial setup?

    The initial setup is easy.

    What about the implementation team?

    We bought the server from a third-party. 

    The first thing that we did was ask VMware what type of hardware we should buy. They helped us by providing insight in which type of server to buy, then they helped us by providing the support to integrate the solution.

    Which other solutions did I evaluate?

    We chose VMware and its solution because it was the most easily supportable. We know some of their consultants and our people know the products.

    What other advice do I have?

    Use VMware to support the solution. Don't go at it alone.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    System Architect at Nejvyšší kontrolní úřad
    Real User
    It can compare hardware to software with all the information in one place. However, sometimes it is hard to use. It isn't a three-click solution.
    Pros and Cons
    • "It can compare hardware to software, and I have all the information in one place."
    • "It is sometimes quite hard to use. If I need details, there is a huge amount of information that I need to review. It isn't a three-click solution."

    What is our primary use case?

    We use it to monitor our virtual infrastructure for VDI. It is also used in our server infrastructure for basic monitoring or solving issues.

    Our organization is a government company which is focused on thinking about other nations and companies.

    What is most valuable?

    It can compare hardware to software, and I have all the information in one place.

    What needs improvement?

    It is sometimes quite hard to use. If I need details, there is a huge amount of information that I need to review. It isn't a three-click solution.

    We would like better integration with other systems (e.g., Zabbix). We would also like to increase our network monitoring in one place.

    What do I think about the stability of the solution?

    We haven't had problems with the stability. It is okay.

    What do I think about the scalability of the solution?

    We are so small. We don't need to scale.

    How are customer service and technical support?

    We don't directly use technical support. We have suppliers who help us.

    Which solution did I use previously and why did I switch?

    When we are looking for new solutions, we usually ask the vendors. We ask them directly and they present their products.

    How was the initial setup?

    We didn't do the first setup. Everything was integrated for us, and we just use it.

    What about the implementation team?

    We use an integrator, who is very good. He has helped us outside the standard hours.

    What was our ROI?

    The solution has helped to reduce the time to troubleshoot issues.

    What other advice do I have?

    I can recommend the solution for VDI.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Solutionc8c3 - PeerSpot reviewer
    Solution Engineer with 5,001-10,000 employees
    Real User
    The real-time notifications are the most valuable feature
    Pros and Cons
    • "The initial setup is very straightforward. The platform and add-on solutions are straightforward."
    • "It was not intuitive and user-friendly in the versions leading up to 6.5."

    What is our primary use case?

    We use it to monitor applications, infrastructures, and operating systems.

    What is most valuable?

    The real-time notifications are the most valuable feature.

    What needs improvement?

    I would like to have external add-ons and third-party support added to the solution.

    It was not intuitive and user-friendly in the versions leading up to 6.5. After version 6.5, it improved and has been user-friendly.

    It has issues that require manual handling, such as the server allows metrics. However, this is difficult to set up.

    What do I think about the stability of the solution?

    I have never had stability issues with this platform.

    What do I think about the scalability of the solution?

    I haven't tested scalability.

    How are customer service and technical support?

    I have never needed to use technical support.

    Which solution did I use previously and why did I switch?

    I was holding the license, so I decided to give it a try. The solution proved itself.

    How was the initial setup?

    The initial setup is very straightforward. The platform and add-on solutions are straightforward.

    What about the implementation team?

    I implemented it on my own.

    Which other solutions did I evaluate?

    I have evaluated SolarWind and Microsoft SCOM. 

    vROps's key value is its ability to have a hypervisor metrics of monitoring, which other products do not have.

    What other advice do I have?

    If your infrastructure is VMware-based, you will get the most value out of the solution.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2025
    Buyer's Guide
    Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.