Veeam Backup for Microsoft 365 Room for Improvement

Eric Thomas - PeerSpot reviewer
Chief Information Officer/Chief Technology Officer (Mark A Ober, Andrew H Warren, as State Attorney) at State Attorneys Office 13th Circuit

When using Veeam Backup for Office 365 when there is a server that's running, I have to have a hard drive installed on it. For example, if I want to use another storage solution, I can't incorporate it very well. If I want to use SMB or other protocols I cannot use them with the Veeam Backup for Office 365. They have the support in the other Veeam Backup and Restore solutions, but it doesn't support it in this solution. Hopefully, in the future, they figured it out.

If I want to offset that data off somewhere else, it is difficult, I don't have a lot of storage options.

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Michael Schwarzer - PeerSpot reviewer
Managing Director at INT/box GmbH

The weaknesses in Veeam Backup for Microsoft 365 primarily fall into two categories. One related to its scaling challenges when dealing with large organizations with thousands of entities to back up, it's not efficient to back up everything in a single pool. This necessitates the segmentation of backups into different subsets, which requires ongoing maintenance. This can be complex and requires significant automation efforts at the customer site to ensure backups remain consistent and complete. The second category is related to performance bottlenecks, which makes it a less-than-ideal backup platform. This can affect overall backup and restore performance. To address this, there's a need for better strategies, including monitoring performance and potentially adding input features for user inquiries or for managing backups in subsets within the Teams and SharePoint environments.

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KH
Technical Operations Manager at Ocient, Inc.

One of the things that should probably be improved is the pricing model. The price is based on a per-user charge. I wish that was not the case because it is not really in use by most of the users. It is not all that often that people need something restored. I do not know how they would change it exactly, but it just does not seem appropriate. If they can change their pricing model, that is only going to help to get more people to adopt it. They could make it more affordable.  

A better pricing model would just make sense and be better for some companies. We do not have an issue, thank goodness. But some companies might be a little bit strapped for cash. As a solution that completes their backup regimen, it is a requirement whether they know it or not. You hate to see the pricing make the decision and exclude people from something that they essentially need. If they could make it more affordable, that would be better for everybody.  

As far as adding features, unless Office changes, they do not need to change their feature set. It is already feature-rich. It has a really nice GUI and it is very easy to manage once you get logged in. So no, right now I would not change anything. Change is not always a good thing.  

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Buyer's Guide
Veeam Backup for Microsoft 365
March 2024
Learn what your peers think about Veeam Backup for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
MOHAMEDTALIB - PeerSpot reviewer
Director at NVIT

The problem that we have is that it's slow. We need bandwidth or we can't do full backup. We can't do a full backup a week. The only corporation backup is incremental and we haven't the option or the feature to do a full backup in the middle of the week. That's our problem. We call Microsoft to give us the bandwidth, however, Office doesn't integrate acceleration traffic to compress traffic. That's the problem of Veeam for Office.

They could include WAN acceleration to compress the traffic to make things faster.

We'd also like the option to do a full backup at any time, like in Veeam Backup and Replication.

Support is very slow. 

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DF
Head of Projects at a tech services company with 201-500 employees

As with all things, the solution can be improved by reducing the cost.

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PH
Senior Engineer at Inland Norway University of Applied Sciences

This is a cloud solution, and the speed can be slow sometimes. We want to try to see if somebody else can give us a solution that will be better with speed and maybe affordable or not too expensive.

Veeam is working with this called immutable backup. We have no immutable backup solution in the product for files or Microsoft 365. It is not immutable right now. They were releasing a new version soon this year. After the summer, it will be exciting to see what new releases will be there.

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Stephen Catalano - PeerSpot reviewer
National Sales Engineer at Insight

Veaam Backup can be confusing for customers when they start trying to understand how to use the product in multiple environments. So if they're using it in both a cloud and an on-prem environment, it can get a little bit confusing as to how that actually happens and how it works.

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KoenTeugels - PeerSpot reviewer
Storage Presales at Huawei

Currently, I'm working for Huawei and they dropped the support for Huawei, so that's an issue for us. The full storage is not supported anymore. We probably will need to evaluate another backup vendor now.

We would like a full Linux-based solution. They still use the management platform on Windows. It should maybe also have an appliance deployment or something like that, that is pre-configured.

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AH
Project Manager and Technical Consultant at a computer software company with 201-500 employees

Microsoft already gives backup features, and therefore they don't need to go for another backup solution. 

I don't have any notes for improvements. 

It is only for Office, not for other platforms. 

It's a new product. It's not mature. It might need more cloud capacity.

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Muhammad Ibtehaj - PeerSpot reviewer
Enterprise Solutions Architect at Relacom

If clients are backing up onto tape, Veeam's newest versions don't really deal with that.

There were some reliability issues in older versions. This is largely resolved. 

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Pablo Ramírez - PeerSpot reviewer
Datacenter & Security Manager at Binaria IT Services

The solution should provide more integration with Teams and SharePoint Online to perform other tasks.

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BS
Backup & Recovery Administrator at a tech vendor with 10,001+ employees

If Veeam could offer backup as a service for data backup and recovery, that would be great. We'd like something like what Druva is offering at the moment.

Veeam currently does not have immutable storage, so if they can introduce immutable storage for ransomware protection, that would be great.

We have found the free version to be less stable. 

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Ghislaine-Resplandy - PeerSpot reviewer
Cloud Engineers at Qair

The solution needs to improve its speed. 

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Ricardo Marques - PeerSpot reviewer
Senior Sales Account Manager at Divultec

When working with this solution, doing backups on-premises to the traditional storage is done with no compression and duplication. So if you use a device to back up with compression and duplication, the solution doesn't work. Hence, this is an improvement that can be made. Additionally, the console management system can be improved.

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Jan De Jong - PeerSpot reviewer
Senior IT specialist Virtualisation/Storage at Detron ICT Solutions at Detron

At this moment, I don't have any downsides to note. 

Veeam is quite expensive. Often, clients are looking for a less expensive option. 

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MA
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees

The support for deduplication appliances is an area to consider for improvement. 

They don't have native integration with deduplication of storage. 

Also, they said that they were going to release a feature, with the ability to backup copies, having another copy of a backup is very much needed, rather than just one copy. 

This feature is known in Veeam in their on-premises solutions but is not included in Office 365.

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JC
Senior Technical Specialist at a tech consulting company with 11-50 employees

It requires quite an amount of infrastructure. You have to set up the instance, and you need to know quite a bit about Microsoft 365 authentication. For some customers, it is a challenge. 

It is also not cheap.

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OO
Senior Engeneer at Telco Systems

The solution is costly and it could be improved by making it cheaper.

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RC
Senior Engineer at MRB Secure

You cannot back up to a network share, you cannot back it up directly to the cloud location. To fix issues is quite tough with it.

I asked them before, not even long ago, "Okay, so can we back up now to a duplication?" and they still said, "No, still only to a local drive." Having it back up to more than a local drive would be ideal.

They need to enable the encryption of backups so that nobody can gain access unless they have encryption details. When you need to restore, you could then just pick the credentials from a saved credential that you do not have to manually enter. 

If there's a virtual machine or a machine that's extra storage, the potential that somebody else can log into your infrastructure and could potentially be malicious and destroy your entire infrastructure is very high. There's just a whole list of it. For that reason, if you're an MSP, stay away.

The reporting needs to be better.

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James Mwaura - PeerSpot reviewer
Sales & Technical Director at Epitome Panafrican Tech Ltd

In some instances, a customer is not necessarily backing up Microsoft 365. For instance, they might be backing up a large Oracle database. It would be nice if they could tweak it to compress the file, so it's easier to transfer a huge file. 

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Jóhann G. Thorarensen - PeerSpot reviewer
IT Manager at Sund Upper Secondary School

The environment mainly consists of PCs, although we have students and a few teachers that use Apple computers. Sometimes, we have compatibility issues related to this and the problems can take a long time to solve. Faster response time to complaints that we have had would be of great appreciation.

When you work with these cloud-based systems, the response time could be better. I never take anything for granted. When people complain about something, I always check in three different settings with different internet connections and different locations. I find that when it comes to Office, the response time could be improved quite a bit.

Some additional training materials would be helpful.

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JD
Spectrum Protect/TSM Specialist at a computer software company with 501-1,000 employees

There could be integration with monitoring tools. They should include some more options to send alerts in existing monitoring software.

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Jannet Taboada Lizana - PeerSpot reviewer
Presales System Engineer at Licencias OnLine

The solution needs to introduce more features. The basic features are not enough.

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Daniel Inyang - PeerSpot reviewer
Technical Support Engineer at a tech services company with 11-50 employees

The solution could improve by having the ability to back up without an agent installed on the system.

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MA
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees

A lot of people when looking for backups usually consider a lot of sites. With the Veeam Backup application, you can have really good compression and deduplication ratios. That means you can save lots of space on your backup storage. With Veeam for Office 365 for companies that require long-term retention, they often complain about the capacity storage it might take. There's no deduplication on that level. Basically, storage capacity can be required to be huge in some cases.

But the good part is that exclusions can be made to save on the storage space. The general feedback I get from the market is that there is no deduplication.

The capacity storage is a challenge everywhere in the backup industry. The general feedback people are coming back to us about is that there is no deduplication based on it. There is compression which uses the native Office 365 compression, but there is no deduplication feature just like in Veeam Backup application.

I'm not sure technically if it's possible to deduplicate Office 365 dockets. However, I'd like to see native page support for Veeam Backup for Office 365 to be able to back up to the tapes. I'm at a company with long retention and I backup disk space storage, so it's going to cost me a fortune. Meanwhile, if I preserve a short term retention plan, like Backup, if I need to have backups for three years for example, then I'll need huge amounts of storage. Now storage can be expensive or it can be cheap. This base storage is useful for short time retention. For example, keep it for one month, and then you can archive it on tape for the rest of the year. So, this is not good in a situation where a company needs to restore from a long time retention, and tape is really inexpensive. 

I'd like to see Veeam Backup for Office 365 backup to tapes, support cloud object storage. Now, the new trend for archiving data is not just on tapes and data deduplication appliances. This is considered really old technology. Deduplication appliances are only fit for the enterprise customers but they can be expensive and save lots of data.

So the only real need for it is in enterprise but some small companies would like to archive their data for a long time. They find financial challenges to do so. Nowadays, they look to this new cloud object storage with cloud providers like Azure Blob Storage, Amazon S3, or IBM. That can really be useful for archival. So, basically supporting archive tier storage for the Veeam Backup for Office 365. Archive tier storage, whether it be the deduplication appliances, cloud object storage, or tapes.

But like I said, it's probably on the way. Veeam distributes new products as well. It's not as old as Office 365 for the market. When you look at Veeam Backup and Replication and how long they have come, it's probably on the way there. And there are programs to do all that I have mentioned if the client is also using Veeam Backup with Replication. You can basically install Veeam Backup for Office 365 with a VM and just back it up using the Veeam Backup with Replication, then you can get use out of the deduplication and archive to the cloud by a virtual machine. There are workarounds too.

Although the Veeam Backup for Office 365 doesn't natively support all the things that I told you about, like archiving to tape, deduplication appliance, or cloud object storage, it can always be installed in a virtual machine and then that virtual machine can be backed up by Veeam Backup with Replication, which supports all of this. It's considered a workaround, not native support.

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Hugo Morillo - PeerSpot reviewer
Datacenter & Infrastructure Guru at ITGES

A while back, I had some trouble using the agent. It might be a problem with older versions. Sometimes, I also have issues installing or making backups from the console to that type of operating system.

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Sheik Abdullah - PeerSpot reviewer
Computer Engineer at Al Rayyan Community

Veeam Backup for Office 365 can improve by reducing the time it takes for backups. I have mentioned this to Veeam and hopefully, in the next version, it will be a faster backup.

In a future release of Veeam Backup for Office 365, they could improve the dashboard to show simple task information.

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AN
Product Manager - Netapp at a computer software company with 1,001-5,000 employees

Its price could be improved.

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Systemarchi67 - PeerSpot reviewer
Systems Architect at Tebicom SA

The solution announced many features two years ago, and they still have not happened, so I would hope that the next release has these ready to go.

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FK
Business Development Management at a tech services company with 1,001-5,000 employees

The integration and the coverage of all the features related to the protection of Teams could be improved. With this solution, not all the elements of Teams are protected. You have all the data, however, since Teams interacts with many other pieces of software on the Office package, it's sometimes a bit complicated to recover all the functions simultaneously. For sure, you have the data, yet not all the functions. When you recover Teams, you have to, let's say, set some other settings manually. It would be really interesting to have all the processes automated since it's so time-consuming to do it manually.

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BH
Hybrid Infrastructure Solution Architect at Bitcon

Security is the most important feature. When you are working in the Cloud security is very important.

They may have made changes recently, and may already have the two-factor integration, and following the security upgrades from Office themselves.

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RD
Computer Scientist at a tech services company

I think the program is very good as is and we get everything that we need from it, but everything can use improvement. For me, the only obvious part of the program that could use improvement would be in the interface. If it were possible to make it more user-friendly it would be even more simple to use, and I think they can do some improvement. The backup is okay and does what it is expected to do.

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NG
Senior Support Engineer at Rogers Capital Technology Services

You can't really edit. For example, if you have created a backup for a user, you can't drill down on a granular level during the backup. You have to back up the mailbox completely. It would be helpful if you could at least go inside the mailboxes to choose what you want. 

The same is true for SharePoint. For example, if I have Sharepoint with many other folders in it, if I want to remove one of the folders, I need to remove the site completely first. That's a bit hectic. I have to remove the site completely and then go ahead and then re-add it afterward without the photos I don't want. If you could just go ahead and edit these sites, that would be great. 

Granularity should be implemented in backup for both SharePoint and Mailboxes. 

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WL
Senior Solutions Specialist at a comms service provider with 1,001-5,000 employees

It's hard to predict the usage on the storage. I need to make some estimates for customers in terms of how much storage will be needed on the cloud, and this is always tricky. It would be helpful if they could help us estimate storage or simplify the estimation portion.

They could work on their SaaS model to make it a bit more appealing.

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Karthikeyan Balasubramani - PeerSpot reviewer
Senior Technical Consultant at Unicorp Technologies LLC

They can provide a dashboard for sizing. This feature might get included in the next release.

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ES
Teamlead Enterprise Content Management at a pharma/biotech company with 501-1,000 employees

When you add a new site for backup, it gives you a notice that there is a new site, but the way you select that and configure that could be slightly better. It works, but it is not always very clear. For example, for the URL, you need to hover over the title or the name of the site. You should see it immediately on the screen. It should have a better user interface for selecting what you want to back up so that you get a more clear overview of the sites that are there and the ones that you want to combine in a backup.

Its user interface should be more user-friendly. It has a lot of scrolling and doesn't give you a complete overview when needed. That's the main thing why it is not very user-friendly. It should have a better user interface. 

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VH
Director at Infoware Systems

Veeam Backup for Office 365 can improve by adding more features with Microsoft teams. We have many files that we are working on with Microsoft teams and there should be more integration and features.

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JO
IT Technician at Sherpas Group

Veeam's performance is inconsistent. 

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DS
Consultant at a tech services company with 501-1,000 employees

We have found that there is a limitation in this solution where it only takes the backup of users who are using Office 365 Enterprise email IDs. We have many users in management and approximately 50 other users who are using Office 365 of which Veeam is able to capture the backup. However, for the other users who are on the local email server at that time, the solution is not able to capture the backup.

In an upcoming release, there should be backup support for other email providers, such as Gmail.

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JM
Team Lead Manager at Adonai Corporation

The solution's speed can be improved.

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GC
Science Technician at a government with 201-500 employees

It would help if the initial setup was easier. It's a bit complex. When the next upgrade to the solution happens, they should work to adjust this.

The solution could offer better reporting.

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WB
Senior Infrastructure Engineer at a logistics company with 501-1,000 employees

It would be a great improvement to be able to recover cover a VM straight to on-prem.

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TR
Director at a tech services company with 201-500 employees

The installation could always be a little bit easier. You do need to be a bit technical.

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YS
Lead Presales at a tech services company with 1-10 employees

While I don't have a use case in mind, it would be great if they could integrate more automation capabilities into the solution. 

Integration with other products could be improved. 

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VP
Delivery manager at a computer software company with 201-500 employees

The solution should have backup integration features, not just concerning mail but also when it comes to such solutions as SharePoint. 

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KM
Project Manager at Aktios

The price could be reduced to make it more competitive.

We would like to have a single management console for all of our backups.

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GD
System Engineer at COMTEL TECHNOLOGIES

The implementation of this solution needs to be improved. They add multiple features and new versions, which makes it very difficult to follow. They need more documentation, awareness, and assistance.

In the next release, an additional feature would be to have the disaster recovery where the data could restore automatically.

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WG
IT Administrator at a government with 501-1,000 employees

Technical support could be improved.

I would like to see the management tool support faster recovery time.

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HN
Solutions Consultant at a tech services company with 51-200 employees

The license pricing can be reduced.

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SH
Pre-sales Engineer at Dorcom

In the future I think that Veeam needs to support more easily, more databases and more services like SaaS services.

They should improve the backup and restoration time.

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BG
Technology Manager at a tech services company with 5,001-10,000 employees

In the next release, it should have direct export to tape drive abilities and NDMP support.

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DB
Technical Sales Engineer Individual Contributor at a tech services company with 11-50 employees

This solution could provide the option to choose a different storage areas. When you backup data, you have different types of backup and you have the possibility to pay for different levels of target storage. For example, when you use storage in the cloud, you can have a different storage classes with degrees of performance. This solution does provide the option to choose a different target of storage. 

It would be good if we could provide our customers with a possibility, using this tool, to back up additional data using less expensive storage (like AWS Glacier does). 

This solution would be improved if our customers could simplify their graphic user interface and for it to be more user-friendly. 

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it_user971241 - PeerSpot reviewer
Sr.Solutions Architect -IT Infra & Cloud Technologies at a tech services company with 1,001-5,000 employees

It needs to be able to integrate with other emailing systems, like Linux.

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Buyer's Guide
Veeam Backup for Microsoft 365
March 2024
Learn what your peers think about Veeam Backup for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.