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Unitrends Room for Improvement

reviewer1352379 - PeerSpot reviewer
Systems Engineer specializing in Data Protection at a government with 201-500 employees

It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market. I'm familiar with that market because I do that type of work on the side. That's great, but that's a whole different market and avenue from the enterprise backup market; how they interact is totally different as well. I don't know what happened, but their customer engagement went completely downhill on their sales side. You just can't do that.

I don't know what happened, but I looked at their cloud product and it just looks like an IaaS implementation of their on-premise product. Cloud products really need to be engineered to be cloud-aware. I haven't looked at it for several months now, but at that time, I wanted it to work out, it just did not seem like it was cloud-aware in terms of being able to have tiered storage and different capabilities that I wanted.

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MA
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees

becoming software defined rather than appliance based oriented, establishing alllainces with major oem vendors as that opens flexibility on HW

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reviewer1471245 - PeerSpot reviewer
IT Director at School District of Bruce

For smaller K12 schools, I wish they offered a beefier free version with more storage and options. This would enable poorer schools to stay safe and secure from all the threats out in the world, especially ransomware and the horrible consequences of that problem.

I would like to see more storage options for the free version.

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Buyer's Guide
Unitrends
June 2022
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,190 professionals have used our research since 2012.
JG
Systems Administrator at a tech services company with 11-50 employees

Probably the biggest issue I've had is actually paying for the unit and part of that problem is that they use a third party for the billing. When my sort needs to be renewed, I'm never notified. So, six months later, I will have an issue and try to get support for it, and then it will be a big hassle because I was never built for the support to begin with and then they wouldn't give me the support.

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MT
Solution Consultant at Anamtech

They are trying to follow Quorum for instant recovery and all those things, however, they have that feature only for Windows environments and not for Linux. The console is pretty complex.

Comparing the features and the working pattern, definitely they have to come down on pricing if they want to compete in the market.

It's complex. It's not so easy to use. It's not an easy configuration or a single pane configuration. There are a lot of steps involved to configure something.

They need instant recovery.

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Lahiru Wickramasinghe - PeerSpot reviewer
Manager Technical Support at Ultrium Technologies

I would like to see the improve High availability features like switchover and switchback process. also unitrends boomerang compatibilities. 

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Buyer's Guide
Unitrends
June 2022
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,190 professionals have used our research since 2012.