UiPath Platform Reviews

We use it in our robotics lab to deliver front and back office solutions for the clients. We're a BPO CRM organization, so there is a huge amount of opportunity, not just internally as an organization, but for our clients as well. We use UiPath as a delivery method to find reductions in costs and the like, year on year.

I would rate the performance benefits a very strong eight out of ten. You have to make sure that you pick the right processes that you're looking to automate.

For me, the biggest feature is that my developers love it. And if my developers are happy, then I'm happy. We're totally agnostic and we use multiple providers. But the developers definitely absolutely adore the product.

The speed that in which it can be deployed is something I really like as well because that cuts down on delivery times. I also like the ease of use.

I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions, and the convenience of artificial intelligence and machine-learning and those types of capabilities as well.

The new release broke everything, so I'd like to see that not happen next time. All of our automations broke. It happened to one of our centers of excellence. They just upgraded, pressed next, next, next, and probably didn't really go for the due diligence that we put in place, which is to do a controlled release.

I'd also like to see more machine-learning functionality. I'm really excited to see what's actually on the agenda. There's some really strong stuff about machine-learning being adopted. Unstructured data, robotics being able to read unstructured data, is really one of the strong cases for us. That's likely where we'll be going.

It's phenomenal. The stability is really good but some of the releases have been a little shaky.

To scale it is very easy. But you need to know how to scale robotics, it's not just deploying one on a PC somewhere. We do it on VMs in a data center which is fully monitored by a help desk. We know how to scale bots. It is very easy to scale, if you know what you're doing.

Support has been very good. One thing that the developers are always talking about is the social networking side of it, whereby the blogs and things like that are ongoing. They really like that, that we can actually find a lot of problems already solved within the community and take solutions from there. And the ticketing system is very quick as well.

We've been involved in RPA since early 2014. In 2014 we were using one provider and then we moved into another provider as well. But then we started to look at UiPath and the way it was performing in our proofs of concept. We felt that with those three providers, and our bespoke solutions as well, we were able to pretty much handle any project that came at us, depending on the infrastructure type, and the applications that are interacted with.

When selecting an RPA vendor, our criteria include ease of use, adoption, skillsets in the country, and the relationship with the vendor. I won't name them, but I have challenges with certain providers out there and the way they actually manage relationships. If I were to look again, relationship would be a very strong indicator. And that was one of the things that attracted us to UiPath in the first place, that relationship, that ease. They are very involved in listening to us.

Two things that attracted me to UiPath when we were doing the evaluation were: First, we'd done a proof of concept and we could not understand - I have some very smart architects and they could not understand - how fast UiPath was performing the tasks. The other factor was the interaction with the client side, the relationship side, with UiPath. Considering some of the challenges I've had with other providers, I think this is a refreshing approach. I'm just hoping that UiPath doesn't outgrow itself and leave that phenomenal customer service behind.

We see ROI all the time. We also see performance benefits all the time. We haven't delivered a project where we haven't seen a return on investment using UiPath. The return on investment is normally six to nine months, maybe a little bit less. But we've never not actually been able to achieve a return on investment.

Sometimes it's actually about setting the expectations as well, regarding what you're trying to do. Sometimes it's not about headcount reduction, it's about quality. It can be about looking at what the customer is actually really wanting, and then being able to deliver on what the customer requires for it be a success.

There are some outliers out there, but there is normally a very strong return on investment.

Look at what it is you're trying to achieve. Do due diligence on the assistance that you're going to interact with, the infrastructure that you're going to be managing, and then actually go out and have a look at a few providers. One of the really strong things about UiPath is that they provide evaluation licenses. There's absolutely no reason why you shouldn't try it before you actually start doing it in anger.

We have solution architects, senior developers, developers, business analysts, consultants, help desk, help desk supervisors, infrastructure, and a data center involved. For maintaining and developing UiPath there are 15 people who report directly to me, but the entire support structure is probably closer to 35 people, maybe a little bit more.

In terms of Academy training, we've done the basic and we've done the advanced training as well. The basic training is phenomenal. I think it's groundbreaking. The online university, in my opinion, is revolutionary in this area, when you look at some of the offerings that other providers have.

The advanced training was a little bit of a let down for us. We just didn't get out of it what we were expecting to get out of it. It just didn't achieve what we thought it would, especially for the price. Our expectations were that we would actually be able to sit all our developers in a room and do a process that we had already done, re-engineer it, and make it better. And that never materialized. It was just a little bit of a letdown. But the university piece is absolutely phenomenal.

Overall, UiPath is a very strong nine out of ten. I'm one of these people who doesn't ever leave a five-star review, there's always room to improve. Still, the nine is a very strong nine. This has become our weapon of choice. That speaks volumes.

We use UiPath to automate the extraction of information from PDF files and populate websites with this data. 

Our primary goal is to save time for our business users, allowing them to focus on more engaging tasks instead of manually clicking and inputting information on various websites.

The incorporation of AI in our automation liberates resources for other tasks. I believe we save approximately thirty minutes per employee each day.

The most valuable aspect is the ease of accomplishing tasks. It's incredibly user-friendly, making it accessible even to non-developers. Whether it's clicking in specific locations or entering data on a website, it simplifies the process significantly.

Updating the tool across multiple virtual machines can be time-consuming and somewhat cumbersome. It would be more convenient if this process could be automated.

I have been using UiPath for three years.

It offers good stability capabilities.

It is a highly scalable solution.

Their customer support has proved to be excellent. I would rate it ten out of ten.

Positive

I previously used Microsoft's Power Automate tool, but I switched to UiPath because it offers a wider range of features. Microsoft's focus seemed to be primarily on Microsoft-related costs, often neglecting comprehensive support.

The initial setup is straightforward, but the main challenge I encounter is related to updates.

Overall, I would rate it ten out of ten.

We use UiPath in the telecommunications and banking sectors to automate various processes, including IT, HR, and financial receipt processing.

We began using UiPath to automate repetitive and rule-based tasks, such as extracting data from documents, inserting data into applications, and sending reports to end users using databases.

UiPath helps implement end-to-end automation by extracting information from documents using the OCR engine and automating procedures by integrating with Salesforce, SAP, and other systems.

The UiPath User Community is extremely helpful.

UiPath has helped to minimize our on-premises footprint.

UiPath Academy courses benefit our developers by providing them with certifications and badges that help them improve their UiPath skills.

We are currently testing the AI and machine learning capabilities of UiPath to make it easier to automate more complex processes.

UiPath has helped reduce the cost of our digital transformation and the number of human errors.

UiPath has helped free up staff time to focus on more valuable work by automating repetitive tasks.

UiPath has multiple valuable features, including stability, automation, and integration with different applications. In addition, the OCR in Document Understanding and the integration with the chatbot are also good.

The data extraction has room for improvement.

AI and machine learning always have room for improvement.

I have been using UiPath for five years.

UiPath is stable.

The technical support is good.

Positive

Compared to other automation tools, UiPath is expensive.

I would rate UiPath eight out of ten.

Building automation using UiPath is moderately difficult.

I recommend UiPath.

We use the solution for building automation. 

It's easy to build automation using UiPath. I'd rate the ease of use eight out of ten. 

UiPth allows us to implement end-to-end automation. It's very important to us and very helpful. 

It's helped us minimize our on-premises footprint. 

The user community is very helpful. We are able to converse with people and look for solutions to questions. 

I've used the UiPath Academy courses. It helps us use the US version.

It has helped us speed up digital transformation and reduce the cost of digital transformation. We were able to speed transformation in a way that wasn't expensive. 

UiPath has helped us reduce human error. It's also assisted with productivity.

The product has freed up employee time, however, how much time depends on the process itself. 

The solution has helped us save costs. How much we save depends on the process.

The recording module could be improved. The screen identifications can be better. 

I'd like it to have a more convenient development. If they had more development assistance, it would be helpful. 

I've used the solution for two to three years. 

The product is stable. 

The solution has been scalable. 

Technical support is very good and very responsive. 

Positive

We did not previously use a different solution.

It was easy to deploy the product. It was quite quick to implement.

I have witnessed an ROI while using the solution. 

The pricing is reasonable. It's cheaper than its competitors. There are additional fees for maintenance and support. 

We did evaluate other options before choosing UiPath. We chose this solution based on its feature offering and reasonable cost. It had a better graphical user interface than other options. 

I'm a UiPath customer. 

At this point, we don't use the UiPath AI functionality. 

I'd rate the solution nine out of ten overall. 

I'd advise potential new users to do a proof of concept before investing in UiPath. 

We have many use cases, but the primary ones are on the finance side for intelligent automation. We use it for system updates and system manipulations.

UiPath has improved our organization in terms of 

• quality
• accuracy
• reduction in headcount
• working around the clock
• consistency.

It is the primary key to our digital transformation. And we have been able to do so without expensive or complex application upgrades or IT application support.

Our accuracy and compliance have improved manyfold. And in terms of employee time, our benchmark is to save three employees per bot, but we have achieved something around 2.1 employees per bot.

We are a consortium with multi-discipline businesses, and we are able to use UiPath automation across all our sectors, but it has mainly helped us with shared services.

UiPath enables us to implement end-to-end automation, and that is something that is important to us.

Of course, we have used the UiPath Academy courses, and that has been very handy and very useful. That is what we have used to significantly build up our capabilities. They are our entire training platform. We brought people who are not IT-savvy, complete laymen who were not in IT at all, into our platform of technology. To do that conversion, the Academy had to be very strong. It was not only the UiPath Academy that helped with their training, it was Microsoft PowerApps as well. The two of them together created this magic.

One functionality we would like to see is OCR.

I have been using UiPath for the last three years.

It's very stable.

It is scalable.

We have not had technical support from UiPath.

It's a very straightforward deployment, but any time we update the deployment, it becomes a bit complex.

We have a few VMs on-premises that we use for Orchestrator and the machines to run the bots, but the queue to run the bots is in the cloud. Most of our applications are on the cloud.

Implementing the first set of activities took us about nine weeks. We engaged a consulting party to identify the platform we should use. While we were doing that, we did opportunity assessments across the organization, to identify the processes that would be most valuable to automate.

UiPath is slightly more expensive than Automation Anywhere, from what I understand. But the pricing comparison is a mix between the two because UiPath attended bots are quite cheap compared to Automation Anywhere. If you bring in UiPath's unattended bots, that's expensive.

We have used Automation Anywhere, Blue Prism, and now UiPath. We had to decide among the three, but ultimately, there was no choice for us because Automation Anywhere and Blue Prism did not respond to some of our systems. This was especially true when doing screen grabs, specifically on the AS400. So it was a no-brainer for us.

I don't see a major problem with UiPath's ease of use, but I'm not a developer, I'm a decision-maker. But honestly, the development life cycle using Automation Anywhere is shorter. With UiPath, the development life cycle is slightly longer, but it is not a major issue.

The most important thing is to follow the best practices from UiPath in building the bot processes. What happens is, when application upgrades happen, if you haven't done it in the right way, your applications will fall apart. You have to make sure that the screen-grabbing methodology and referencing are done according to the best practices of UiPath.

I use UiPath for PDF automation. About 10 to 15 employees use this tool in our organization.

UiPath saves us time and increases productivity for our organization. The solution is highly accurate and reduces human error. It freed our employees to spend time on other tasks, saving us time and money. UiPath reduced the time employees spend on these tasks by about 40-50 percent. It cut the cost by approximately 30-40 percent.

UiPath is highly user-friendly. Anyone can build automations without any prior knowledge.

Sometimes, UiPath becomes a little laggy when we move from one page to another. 

I have been using UiPath for the last six months.

There is some lag. Otherwise, UiPath works well for us. 

UiPath is highly scalable. 

I rate UiPath support a nine. They respond quickly.

Positive

We've seen a 60-70 percent ROI from UiPath.

The price of UiPath is reasonable.

I rate UiPath a nine out of ten. It automates manual tasks with accurate results. UiPath has been great for us.

We started using it to automate manual processes from other departments. We service other departments, to begin with, including the media between the business and the IT departments. 

We started automating very repetitive manual tasks that the business side typically had. For example, if they had to open an application early in the morning to try to process transactions. Then, late in the afternoon, they would have to do the same thing as well. Now we have a robot that does that in the morning and the afternoon, which saves a lot of overtime since it has to be done at six or seven at night, and previously sometimes people would be forced to stay. Therefore, this way, we save that time and overtime. 

Another example would be we use it to download ATM transactions from a webpage. The robot downloads those transactions and then uploads them into our data warehouse, which reports for them. Normally, we don't have that information there.

Another use case would be in a department that would print a bunch of wires late in the afternoon. The department would print them out physically and store them somewhere where they review everything later. Now, with UiPath, we scan the transactions from the Fed, and we just print in PDF and send it to them via email, and it saves a lot of time.

The solution has saved us not just in automating but also in updates. For example, all these service charge codes for these particular lists of credit card accounts. We let the bot run. It ran for a really long time. I can only imagine how much longer it would've taken with humans.

I'm not sure of the exact cost savings. We just started asking about time savers. Some customers have told us it saves about 45 minutes a day. There's another process that only runs once a month. To put it in general terms, it reviews all of our credit card accounts and itemizes them, and makes them into a lot of reports. That saves about eight hours a month. Also, when it comes to helping us avoid overtime, there are 15 minutes of actions to be done, yet we are saving an hour or two of pay every time. 

The ease of automation is great.

The unintended robots are very useful. Just letting it run and having visibility, and controlling how everything works is definitely helpful. Sometimes they want it to run a certain way. Sometimes they'll tell us, "Oh can we tweak it a certain way?" And they do that more often than would I thought they would. It's simple to handle.

I really like the user community. When I go online to search for help or anything else, it's very valuable. Everyone's so helpful online. Whenever I'm stuck, and I'm basically self-taught when it comes to UiPath, I turn to the community. I've learned everything through the community. It is easy to learn.

While we haven't really taken any UiPath Academy classes, we were basically given the platform and just told to learn it ourselves. I did start doing the academy courses however, right off the bat, we had to develop already. I kind of had to do both at the same time, and that's where the online community comes in handy. The courses definitely taught me the basics, at least. And they helped me expand on that.

While UiPath works super well with other applications and browsers and app pages that we use in the RedLINK wires, when it comes to experience, sometimes it doesn't detect what it's supposed to be doing as easily. I have to do a workaround and so sometimes it can be tedious.

We've been using it for about two years.

We've never had an issue with performance stability.

We currently have 20 to 30 processes, and less than ten are via developers. We initially hired developers to help, and then they left, and now we are working on it ourselves. 

I see the potential of its scalability. We're still at a very small scale with it. 

I've used technical support once. They helped me. When the developers set up UiPath for us, it ended up being kind of faulty. What we really needed was the enterprise edition, and some other settings weren't configured for our purposes. I contacted them for help, and we had a Zoom call. They were very friendly. They helped me set it up correctly in the way we needed it. While there were some communication issues, they helped us in the end. 

Positive

We did not previously use a different solution.

I was not directly involved in the initial setup. However, the setup was not exactly right, and I contacted support for help. It seemed pretty straightforward in the end.

We had third-party developers from Peru that helped us to install it and then they just left. We were just given the platform, and we had to teach ourselves how to use it.

We have witnessed an ROI. The company has mentioned the hours saved, and I'm not sure about the money saved.

We did not evaluate other options. 

While we could use UiPath for good causes, like sustainability or the environment, we do not use it in that capacity yet.

We do not use the AI functionality just yet.

I'd advise other potential users to get a partner. We didn't have one. That's what we're doing right now. We're shopping for a partner so we can learn as we develop. Again, we were self-taught and it would've been much easier to dive in with a partner.

I would rate it ten out of ten as it does have massive potential. 

Our company uses the solution to automate formula-driven processes that are completed on a frequent basis. 

We create unattended bots to handle tasks for our finance, procurement, IT, and HR departments.  

At this time we do not use AI or ML.

UiPath has been instrumental to our success because we have an excellent relationship with our account executive and a lot of support from the leadership team. 

We have met with their C-Suites for one-on-one conversations and like that type of ownership. We appreciate their commitment and dedication to our success. 

The solution requires little or no code and can be operated with minimal technical skills. This lessens our dependency on third-party providers and allows use by citizen developers. 

AI and ML need further improvements to reach mature status. 

I have been using the solution for eight years. 

The solution is very, very stable with no issues when we deploy bots. 

The solution is very easy to scale. 

Technical support is stellar and available 24/7. There are no limitations on when support is available, including in the middle of the night. No organization is perfect and there is always room for improvement, support is rated a nine out of ten. 

The community forum is invaluable and very helpful for troubleshooting. For example, we sought support from different forums to learn how to use our in-house desk for L1 support.

Academy courses are used to upskill our team and keep up with the fast pace of new capabilities. The solution is always transforming and acquiring new technologies. 

Positive

I previously used Blue Prism, Pega, and Automation Anywhere. 

The initial setup is very straightforward and easy to use. 

Our team of developers and BAs are able to navigate the solution without requiring any handholding from the solution's SMEs.  

Our in-house team deploys the easier automations.

We work with multinational partners for more complex deployments. Our team is knowledgeable and has the same competencies as MNCs so that enhances the partnership. 

The solution has improved workforce efficiencies by 120% and reduced errors by more than 90%.

We saved several million dollars within three weeks of deploying the solution.

I love the flexibility because ownership is willing to work with us to make sure commercials are viable. They are committed to being our strategic partner and are reasonable in terms of our current appetite. 

Our company solely uses the solution. We find it to be more user friendly than other options. 

Most products are similar, so it comes down to commercials and that makes the solution much more cost effective than other options. 

You should consider using the solution because there is a reason why it is the market-leading RPA provider globally.

I rate the solution a nine out of ten.