Trend Micro Smart Protection Reviews

We are a solution provider and we are pitching this product to our enterprise clients. These include organizations in the financial and banking sector, as well as other industries. We are focusing on endpoint protection.

It sure did. We see major improvement in terms of slowness of machines / computers and blocking more ransomware than any others i have seen.

Trend Micro has several features that help to distinguish it from other vendors, especially Kaspersky. These include:

• There is a choice of deployment between cloud-based and on-premises.
• Endpoint protection includes DLP capabilities.
• The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions. It helps to thwart ransomware attacks.

This product is not very simple and in fact, kind of hard for some people to understand. After you start working with it, you get the hang of it.

It would be helpful to have vulnerability scanning and patching built-in. It is available as a separate product and including it would be a good selling point. However, if it is very heavy when running on the end-users computers then it is going to backfire.

I started working with Trend Micro Smart Protection three or four months ago.

This is not a new product and it is very stable, although one of our engineers found a bug, which was reported to Trend Micro.

This is a scalable solution. There are some enterprise-level clients with 6,000 or 8,000 licenses. In my experience, I have not seen any endpoint products that are not scalable. 

We have approximately 140 clients who are using Trend Micro products. These are products with a security purpose that is very specific and I am not sure how many are using the Smart Protection Complete solution.

I have not personally contacted technical support.

Prior to this, I was very committed to Kaspersky. In the past ten years, 70% of the endpoint protection market has been captured by Kaspersky. Before that, it was Symantec. I also have experience with solutions from Bitdefender, McAfee, and Sophos.

I think that Trend Micro is already quite strong against Symantec and Sophos. With respect to Kaspersky, they do not have and endpoint DLP solution, it does not have a choice of deployment model, and the sandboxing is not as proactive. That said, I feel that Kaspersky is the biggest competitor. It is a more mature product in Pakistan and I have different clients who are using each of these solutions. Overall, they are not much different in terms of features.

The initial setup is very straightforward. 

It takes a much shorter time to deploy compared to any other product that I have worked with. As an example, I have one client who purchased 150 licenses. The choice was made to deploy it to the cloud. From start to finish, with the configuration and fine-tuning, it took between four and five hours.

I would estimate that the deployment takes between 30 and 40 minutes unless you face some kind of unprecedented difficulty in your network that is not related to the endpoint. The length of time also varies depending on how big the network is and how ideal the situation is. Sometimes, for example, you need end-users to turn off their computers.

Well since we are the vendors and implemented and deployed on client side many times, i would say you definitely required highest level of expertise.

In a longer term, you definitely get your money worth spending on Trend Micro product.

Licensing module is more or less as any other AV. However, they are on little expensive side compare to other products but i believe it is worth it because of the features and quality of the product.

Yes, i have evaluated kaspersky, Symantec and bit defender.

There was a big gap in the availability of this product in Pakistan from 2009 to 2017. There was simply no presence of Trend Micro. In 2017, they hired people and they started a local distributor that included a technical team. With the backend support here, it has strengthened the market.

When we demonstrate this solution to potential clients, we conduct the demo on the cloud. However, we leave the option to them whether they want an on-premises or cloud-based deployment. Organizations and banks in the financial sector in Pakistan generally do not use cloud-based solutions at this time.

That said, my advice for anybody who is implementing this solution is to use a cloud-based deployment. It is much easier to administer because you have access to the dashboard from anywhere at any time. Also, if it happens that they do require technical support then it is easier to give access to the vendor's support team. Otherwise, it will take longer to resolve the issue.

Nothing is perfect and there is always room for improvement.

I would rate this solution an eight out of ten.

Our organization primarily uses the solution for formalities and as a brand protection antivirus. We plan to start to use it as end-point encryption and USB encryption, as well as to protect our emails.

The one PIN reporting is excellent on the solution. Our organization likes that very much. 

The reporting, in general, is very easy to understand and is much better than Surface. That particular solution has quite complex reporting that isn't easy to read.

Your workstation doesn't slow down, unlike when you use Symantec, for example.

I haven't used the solution for very long, so I haven't encountered many issues using the solution. We're just using it as brand protection for now, and for that, it is working as it should.

I've only been using the solution for about one year now.

The solution has been very stable for our organization. We haven't encountered any bugs or glitches. There haven't been crashes. It's worked well for us and we consider it reliable.

The solution is scalable. If a company needs to expand it out further they should be able to do so easily.

We currently have 120 people within our organization using the product.

We've been in touch with technical support in the past. We've been satisfied with their level of assistance and the speed and quality in which they deliver it.

In the past, I have also worked with McAfee, Symantec, and Surface. 

The last time I used a Symantec I had a lot of issues where a lot of my workstations become slow. With McAfee updating the product was always quite an issue. Surface had reports, that, for me, were very complex compared to Trend Micro. That's why our organization decided to switch to this solution instead of using the others mentioned.

I wasn't a part of the implementation team, so I can't speak to what the process was like. I have no idea as to if it is difficult or straightforward.

We had a third party handle the installation for us.

Our organization has paid licensing for three years, which averaged about $4.00 USD per user. We've been satisfied with the licensing. It's quite reasonable.

I would recommend the solution. I'd rate it nine out of ten.

I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us.

There were a couple of primary use cases for us. One of the most frequent was to deploy an agent onto user devices, including laptops and workstations. We were also to employ agents on mobile. It was used to detect viruses on everything from computers to USBs in our organization.

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed. 

The centralized dashboard from which we can see all activities and get reports is very good. We can also do all configurations from a single panel of a management console. It's helpful.

The solution overall is very helpful and very reliable. We appreciate the reliability of the system.

We've compared it to another Trend Micro product that is free, and this solution catches a lot more viruses than the free version.

When users click on links accidentally, Trend Micro is able to contain and block viruses to ensure nothing happens to an organization's system. It protects not only the client's users but also the main core infrastructure.

The customer service from the product is great. There's lots of hands-on navigation support, and you call in or be on a conference line with the support when you need them. They will go over everything related to any upgrades or deployments. 

The documentation is very thorough and robust. It makes a lengthy deployment a bit easier.

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.

The solution needs to add more AI. It already has some AI and machine learning built in, but they could be more advanced and offer deeper learning capabilities. 

I had been using the solution for just over one year. I used it from September 2018 until about November 2019.

The product is a very stable solution. However, it could be more compatible with major vendors, especially Microsoft. 

I'm not sure I can talk to the scalability of the product. Our organization had over 1,000 people, but I had not witnessed our organization try to scale it. 

Typically the solution is handled by users directly from the IT department.

Technical support is fantastic, especially in relation to deployment, where we originally ran into a bit of trouble in relation to Microsoft patches. They stayed with us on the phone and helped us power through the implementation by sharing their knowledge and advice.

Their service is also very quick. They have less than a 24-hour turnaround.

I did previously use a different solution. It was a long time ago, so I'm unsure as to what the company did use back then.

The setup was pretty straightforward. 

The deployment, in terms of the upgrade process, isn't as simple. If Microsoft, for example, patches things, you have to pause or disable the software before the patch and upgrade is applied before you can enable the agent. It would be helpful if this process was easier and if the solution would ultimately be more compatible with Microsoft's upgrades. It requires a lot of the user's attention. 

We have an implementation strategy to move from on-premises to the cloud in the near future.

We required three people for maintenance.

We worked directly with a reseller, but more from a license procurement perspective. The assistance we received for the initial setup was more directly from Trend Micro.

The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution.

In terms of advice to other users, because there are so many products out there, I would caution anyone to do a thorough POC. It would be helpful. Once a company is hands-on with it, they will begin to understand a lot about the product. Demos are very limiting. Currently, I'm looking at and trying out other solutions as we've moved away from this one.

I'd rate the solution seven out of ten.

Our clients use Trend Micro Smart Protection for manual protection, ransomware protection, and general cybersecurity purposes.

The most valuable features of the solution are ransomware protection, device control, and DLP.

Trend Micro Smart Protection is a very system-intensive product, and it would be better if it could be made less burdensome on the resources.

I have been using Trend Micro Smart Protection for five years.

Trend Micro Smart Protection is a stable solution.

Most of our clients for Trend Micro Smart Protection are enterprise businesses.

The solution's technical support team is slow to respond.

Negative

I rate the solution a seven out of ten for the ease of its initial setup.

The solution's deployment took a few weeks.

Our clients have seen a good return on investment with the solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

Overall, I rate Trend Micro Smart Protection a five out of ten.

Trend Micro provides comprehensive security solutions for network defense, particularly at the gateway level. Their offerings cover all parts of the network, including email and endpoints. They have dedicated solutions for various sections of the network.

Trend Micro has consistently been recognized as a leader for endpoint security on Gartner, which has been our top priority. Based on my personal experience, we encountered fewer ransomware attacks for Trend Micro customers in Sri Lanka.

The product's robust architecture ensures comprehensive protection for endpoint computers. This encompasses behavioral AI detection patterns, models, and an extensive database. This combination effectively detects and thwarts zero-day attacks and targeted breaches. I highly recommend this product to all types of customers.

I see continuous improvement in the product. With the ever-evolving technological landscape, various vendors are acknowledging Trend Micro's intelligent global platform for their solutions. The only notable concern is the level of support in the particular region of Sri Lanka. Following events in the past two years, the quality of technical support has regrettably declined. While the support was commendable before that period, it has not been up to par for the last couple of years in this region, specifically Sri Lanka. I cannot speak for other regions.

Having a swift deployment option would be highly beneficial. Additionally, optimizing the product to minimize bandwidth usage is crucial, given the limited bandwidth availability in countries like Sri Lanka. Both deployment flexibility and bandwidth efficiency are key aspects of product enhancement, especially considering that remote deployment options would be a significant advantage for nationwide product adoption.

For on-premises products, there is a remote deployment option available. However, for cloud products like incident response solutions, having a similar capability to recognize work devices and seamlessly integrate endpoints into the network via the cloud platform would be beneficial.

I am a distributor and I have been associated with the product for more than five years. 

Trend Micro is highly stable. I rate the stability a ten out of ten.

It is a scalable solution. I rate it a nine out of ten. 

We offer technical support services and have certified engineers within our company, myself included. Our certifications encompass various platforms such as endpoint security, network protection, and server safeguarding. We are dedicated to providing maintenance and technical assistance to our clients. In my team, there are six engineers for Trend Micro Smart Protection.

Positive

We, as distributors, offer a range of products including PostgreSQL, Kaspersky, Norton, and Sophos among others. Personally, I have hands-on experience with all these endpoint products. As for my personal usage, I've found differences between Trend Micro and the other solutions. Trend Micro excels in terms of device performance, standing out among its competitors.

The initial setup is straightforward. Regarding deployment, there aren't any significant challenges. However, in comparison to other products I've worked with throughout my career, Trend Micro needs more setup resources. This might not pose an issue for users equipped with a substantial amount of memory or RAM, but for lower-end machines, the product tends to consume a considerable portion of the CPU, which could potentially lead to complications for customers utilizing AWS.

In terms of pricing, in comparison to products like Kaspersky, Trend Micro's price might appear higher. However, this elevated cost can be rationalized due to the extensive features and detection engines that Trend Micro provides. 

The price may be a challenge for countries with economic conditions like Sri Lanka. If there was reasonable pricing for Sri Lanka, it would be a plus point.

I would rate it a two out of ten.

By using Trend Micro, we can minimize data leaks that often result from ransomware incidents. Additionally, the solution allows us to exercise control over user actions, enabling us to apply security measures to safeguard user data. This undoubtedly brings significant advantages to a company.

I would rate Trend Micro a nine out of ten.

I am using Trend Micro Smart Protection for my endpoints.

The most valuable feature of Trend Micro Smart Protection is automatic scanning.

Trend Micro Smart Protection could improve automatic scanning because sometimes it pops up when I am doing my work. It would be helpful to have a feature to have it only automatically scan when the system is on standby mode. I would be able to be more efficient with my work. Additionally, security could improve.

I have been using Trend Micro Smart Protection for over three years.

Trend Micro Smart Protection is a stable solution, but it could improve a bit.

The scalability of Trend Micro Smart Protection is good.

We have approximately 40 to 50 people using the solution in my organization.

I have not used the support from Trend Micro Smart Protection.

My IT team did the implementation of Trend Micro Smart Protection.

The price of Trend Micro Smart Protection is reasonable.

I rate Trend Micro Smart Protection a seven out of ten.

The solution can be used for servers or the client's systems for endpoint protection and DLP.

The most useful feature is endpoint security.

I have been using Trend Micro Smart Protection for approximately three years.

The stability and performance of the solution are good.

The solution is scalable, it is suited for medium to large businesses.

The support of the solution is very good.

I have used other solutions, such as Kaspersky.

The installation process is simple. If there are any critical issues, it will take four to five hours. Otherwise, a maximum of one or two hours.

There are regular updates or patching needed for maintenance.

The solution is a little expensive. However, they can reduce the price for competition. There are different licensing models.

I recommend this solution because the support is the best.

I rate Trend Micro Smart Protection a ten out of ten.

We primarily use the solution for protection. 

The DLP is very good. 

The next-generation antivirus features are excellent.

The initial setup is easy.

We have found the solution to be stable.

The scalability is very good. 

The price of the product is fair. 

I'm not sure about the cloud migration part, in terms of whether it is seamless or not.

We'd like the solution to incorporate more ETL functionalities in the future. 

I've been using the solution for almost a year now. It hasn't been that long just yet.

The product has been stable so far. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. The performance is good. 

The scalability of the product is very good. If a company needs to expand it, it can do so. 

We mostly deal with enterprise-level organizations and it works very well for them. 

As I am in sales, I do not directly deal with technical support. Therefore, I cannot provide feedback in terms of the level of their service. I cannot speak to how helpful or responsive they are. 

The implementation process is not complex. It's very simple and straightforward. A company shouldn't have any issues with the process. 

The pricing is very reasonable. It's not too expensive. 

We are a managed security service provider, and we provide solutions to our customers.

We are existing platinum partners with Trend Micro.

I am on the sales side, not delivery, therefore, I cannot speak to which version of the solution we are using. 

Overall, it's a good product. I would rate it at an eight out of ten.