What is our primary use case?
My main use case for ThreatLocker Zero Trust Platform is blocking applications, as it defaults to blocking all kinds of applications, and whenever we are required to allow any kind of application, we can edit the policies and allow it from there. It is an amazing platform and an amazing endpoint security tool apart from other kinds of antivirus tools.
I have used ThreatLocker Zero Trust Platform multiple times to allow applications such as Startel and other voice applications, as well as Microsoft applications. By default, it denies all kinds of applications, but whenever we require them, we use it to allow the applications as per the requirement of the organization.
With ThreatLocker Zero Trust Platform, whenever any applications get upgraded or updated, it defaults to that application as well, so we have to predefine, create a hash tag value, and add the hash tag policy to ensure it does not block any authenticated apps such as Startel and Amtelco vendors. One time, I used that and they had updated their version, and it got blocked. We applied the hash signature and afterward, it does not block anything related to that application. ThreatLocker Zero Trust Platform is good software and a zero-trusting application, with excellent Cyber Hero support that can respond within 60 seconds whenever we get stuck on any policies in ThreatLocker Zero Trust Platform.
How has it helped my organization?
ThreatLocker Zero Trust Platform positively impacts my organization by emphasizing the need for someone working on it to know each and every policy and feature, as not being an expert can lead to multiple alerts whenever any user launches an application, considering it denies all kinds of applications by default. It requires good hands-on practice for engineers to work on it, which is what I know about ThreatLocker Zero Trust Platform.
ThreatLocker Zero Trust Platform is very helpful in reducing security incidents as it sometimes blocks malware and ransomware. Users often do not know the impact of the applications they want to run on their PCs, and that is why we use ThreatLocker Zero Trust Platform, which by default blocks all kinds of applications. Whenever a user requests an application, we have to identify it, verify if it is genuine, and then deploy the policy for that application before they can use it on their machines. It is definitely a good product.
By using ThreatLocker Zero Trust Platform, we primarily use it for application management purposes, while we also utilize other security tools such as EDR, XDR, and antivirus applications. It is beneficial because it blocks all kinds of applications by default. We apply our own policies, and we can eliminate unnecessary applications, but we have not eliminated any antivirus applications since we already use Webroot. We specifically use ThreatLocker Zero Trust Platform for allowing and denying applications.
What is most valuable?
The best features that ThreatLocker Zero Trust Platform offers are its ringfencing technology and the support, as they are really available for quick assistance, which I appreciate.
The ringfencing feature helps me in my day-to-day work by ensuring that if we allow Microsoft Word, it does not let this application interact with any kind of other application, providing security to all kinds of endpoint devices. When we require a particular user to allow an application such as Microsoft Excel, Word, or any .exe application he wants to run, we can easily use ringfencing, which secures our applications. I have used the ringfencing feature with ThreatLocker Zero Trust Platform, and I can confirm its positive impact on controlling the behavior of approved applications.
For managing which software, scripts, and libraries run on our devices, we sometimes use an AD script for user creation, and if PowerShell is not whitelisted, it will get blocked. Therefore, we have already allowed PowerShell, allowing us to use the scripts effectively.
The network control feature impacts my ability to manage network traffic across my endpoints and servers according to our rules.
With the policy-driven storage control feature, we block USBs and can create a storage control policy that allows or denies outsourced devices.
What needs improvement?
From when I started using ThreatLocker Zero Trust Platform until now, I find it a very interesting and sophisticated tool, and I can rate it 9 out of 10.
Sometimes, there are dependencies on the applications when they upgrade their patches, where the older version is already allowed, but when the newer version comes, DLL files and other components get blocked. I think we need to set a hierarchy policy to prevent blocking, as this can frustrate new users or technicians when they try to add policies repeatedly. However, overall, ThreatLocker Zero Trust Platform is completely good and is the best secure product on the market.
For how long have I used the solution?
I have around eight years of experience using ThreatLocker Zero Trust Platform.
What do I think about the stability of the solution?
ThreatLocker Zero Trust Platform is stable based on my experience.
What do I think about the scalability of the solution?
ThreatLocker Zero Trust Platform is a good product in terms of scalability.
How are customer service and support?
Customer support for ThreatLocker Zero Trust Platform is absolutely very good, as they are easily available within 60 seconds. I would rate customer support a 9 on a scale of 1 to 10.
Which solution did I use previously and why did I switch?
I did not use a different solution before ThreatLocker Zero Trust Platform.
What was our ROI?
I have not seen a return on investment in terms of money saved, time saved, or fewer employees needed, as I am working in an MSP company and recommend ThreatLocker Zero Trust Platform to all kinds of companies. It is a good and genuine application.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing for ThreatLocker Zero Trust Platform is good, as I worked with my senior for all cost-related aspects, and it is a good overall product.
Which other solutions did I evaluate?
I did not evaluate other options before choosing ThreatLocker Zero Trust Platform.
What other advice do I have?
The governance and security of ThreatLocker Zero Trust Platform's AI capabilities are manageable according to the policies and features, as we also need to upgrade their patches whenever new versions are available, allowing easy replication of policies across all servers, old servers, and desktops.
The accuracy of ThreatLocker Zero Trust Platform is good, as the AI features provide really helpful output to resolve issues, and I can trust this platform.
I can recommend others looking into using ThreatLocker Zero Trust Platform to experience it, as it is an overall amazing product. I am giving ThreatLocker Zero Trust Platform a rating of 9 out of 10 because I have a good experience with it. It is very useful for blocking malware and ransomware, and it defaults to blocking all kinds of applications. Whenever we need any applications, we can add policies and allow them, making these features very good.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.