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Symantec Identity Governance and Administration Room for Improvement

Sudip Karmacharya - PeerSpot reviewer
Information Security Specialist at CAS Trading House

There are several areas for improvement in Symantec Identity Governance and Administration. They have no proper documentation on how to do backups. They also have a lengthy workflow process where we have to make some configurations to manage automation in the rules and in our tasks which takes time. We have to manually configure all the configuration files, and we cannot export users because there's no export system in Symantec Identity Governance and Administration.

What we'd like to see in the next release of the solution is for them to make configuration and integration with other systems their top priorities. We have many API systems to manage, so hopefully, if they make these enhancements shortly, we can directly connect with our API systems when using Symantec Identity Governance and Administration.

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PD
Delivery consultant at a computer software company with 10,001+ employees

The interfaces need to be revamped. They are too antiquated. This is the biggest issue I can think of.

I rate the support as a solid C. Of primary concern is that there are not too many people employed nowadays with the requisite support knowledge. Since we are talking about an increasingly antiquated product, it is likely neither easy, nor desirable, to train support staff with the requisite knowledge. The support at the moment is not very efficient. 

It would be nice to see a size version of the solution, a cloud version. 

The solution is not the best or the fastest available. 

The solution is rather stable, but not remarkably so, as there are certain persistent bugs which tend to be present from one version to the next. 

The initial setup is rather complex. While they've made efforts to improve this and there's a separate version that comes with a pre-package model, the process remains, nevertheless, complex. 

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Alfredo Silva - PeerSpot reviewer
ALiBS Solutions at ALiBS Solutions

All software has room for improvement. There are some features that could be added to make it even more user-friendly.

Integration capabilities with other solutions and formats, including JSON, could be improved. Integration is not easy at all. 

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Buyer's Guide
Symantec Identity Governance and Administration
September 2022
Learn what your peers think about Symantec Identity Governance and Administration. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,184 professionals have used our research since 2012.
Umair Akhlaque - PeerSpot reviewer
Enterprise Solutions & Services Head at Duroob Technologies

The directory has room for improvement. Also, the dashboards and, in particular, the KPI dashboard that shows the current user’s information needs reworking.

It would be ideal if they could consolidate the workflow. Right now, because everything is on a different workflow engine, seamless integration cannot happen. If the solution offers a single workflow engine and a single reporting engine for all security targets, that would be ideal.

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Alfredo Silva - PeerSpot reviewer
ALiBS Solutions at ALiBS Solutions

There is no preferable feature. It works well in general.

The performance could be better. Sometimes there is a problem with performance. There are times that it takes too long to generate reports and to run the assessment tools to collect the information. It could be faster.

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DarwinSolano - PeerSpot reviewer
Solutions Architect at a tech services company with 201-500 employees

They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector.

Currently, there is no cloud version. It should have a full cloud version.

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Buyer's Guide
Symantec Identity Governance and Administration
September 2022
Learn what your peers think about Symantec Identity Governance and Administration. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,184 professionals have used our research since 2012.