Sophos UTM Reviews

We use all features of Sophos UTM, for example, application control and URL filtering.

What I like about Sophos UTM is that it improves my company's security. The solution is easy to set up, which I like, and it's very stable.

An area for improvement in Sophos UTM is load balancing because my company cannot use it currently. If Sophos could release a new configuration for the load balancing feature to work for my company, that would be great. My team has requested this through the Sophos portal.

Another issue with Sophos UTM is that I cannot monitor YouTube or WhatsApp. I need to block videos and images, but I cannot do that over Sophos UTM.

I've been using Sophos UTM for four years.

Sophos UTM is very stable. It's an eight for me, stability-wise, on a scale of one to ten.

Sophos UTM offers excellent support, so it's an eight out of ten, support-wise.

Before Sophos UTM, my company used Cyberoam. Sophos UTM has more than one feature, such as VPN, application access, NAT, and SSL inspection. It has more features than Cyberoam, and I can find all that I need in Sophos UTM compared to Cyberoam.

Setting up Sophos UTM was very simple. I configured the solution more than once and found the process very simple.

Pricing for Sophos UTM is OK. Here in Egypt, many companies use the solution because of its price and features.

My company pays the Sophos UTM license fee yearly.

I have experience with Sophos UTM and all its versions within my company.

My rating for Sophos UTM is eight out of ten. I'm not giving the solution a perfect score because of load balancing and social media scanning issues.

My company is a Sophos customer.

We primarily use the solution for the firewall and VPN.

The web filtering is great.

The initial setup has been fine. 

You can increase usage if you need to.

The VPN could be better. We need a better VPN client for the customers.

We'd like better logging. 

I've used the solution for six years.

We have about 3,000 users on the product right now. We do have plans to increase usage in the future.

Technical support has been fine. We are satisfied with the level of service we get. 

Neutral

We also use Fortinet and pfSense.

The initial setup is very simple and straightforward. It's not overly difficult or complex to set up. 

The licensing is paid on a yearly basis. You just need to pay the standard licensing fee. There are no extra costs. 

I'd rate the solution a seven out of ten. It's been okay.

We are a partner of the product.

We mostly use UTM for the protection of our network and the web. Some of our customers use it for email protection. We work mainly with governmental organizations. Our company was initially a distributor of the forerunner to UTM, a company called Astaro. We provide UTM to our customers and we are now partners with Sophos. 

It's an easy solution to learn because the graphics are very intuitive. I really like the log because of the amount of information it provides.

Sophos' new generation firewall is missing the link that provides antivirus for each computer. It would be helpful if they could add that element. The technical support used to be excellent but recently they don't seem to be able to solve our problems. 

I've been using this solution for 20 years. 

The solution is stable. 

The solution is scalable although we generally work with smaller organizations. 

The technical support used to be excellent but it's no longer as good as it was and we've had some problems getting solutions to the issues that we're having.

Positive

The initial setup is straightforward. We provide one or two engineers for implementation as well as ongoing support following deployment. 

Licensing can be purchased for one, two, or three years but I'm unaware of the cost. The solution can be downloaded for free if it's for home use which is a good way of testing before implementation.

I recommend testing this product before purchase. It's a good solution and I rate it 10 out of 10. 

We use it as an internet firewall, and as our web application firewall.

I don't believe it has improved our organization; I don't actually like the product because of the features it is missing.

I would like this solution to support ICAP. Also, they no longer support on-premises management, and are forcing clients to use centralized management via the cloud, which I don't agree with.

We have been using this solution for seven years.

We don't find this to be fully stable; we have had to restart the firewall on a few occasions.

The customer support is not very good. They are quite slow, and there are delays in response to an issue being raised.

Negative

The initial setup was easy.

The implementation was carried out in-house, and the deployment took around eight hours to complete.

There was an up-front charge of around $70,000, to purchase the hub and license.  Beyond the initial cost, licenses are charged for annually, but they are good value for the service we receive.

I would only recommend this product to small businesses. I would rate this solution as a seven out of ten.

We use Sophos to protect the entire network, including the web servers and everything else. 

Sophos UTM has a good user interface and granular security controls.

Sophos UTM could be simplified, and they can improve on the many other features, like SD-WAN and load balancing. Sophos UTM is missing a few features that their competitors have. For example, if you have multiple branches you would like to connect, the load balancing features aren't available on multilink. If we create a VPM for multiple LAN links, we cannot load balance the traffic.

I've been using Sophos UTM for five years.

Sophos UTM is stable.

Sophos UTM is scalable.

Sophos support is good. 

Sophos UTM is easy to set up, and I did it myself.

The price of Sophos UTM is reasonable. 

I rate Sophos UTM eight out of 10.

Most of our clients use Sophos UTM as a perimeter firewall for branch offices. Additionally, we use the Sophos XG, RED firewall for extending the network, and the Sophos Intercept X to complement the firewalls.

The most valuable features of Sophos UTM are the ease of use, it is very user-friendly. You can understand what they implement in the new firmware, and it's easy to manage the firewalls.

When I implement a solution, I have to teach the customers how to use it and when I have used other solutions, such as Check Point, it was difficult.

Sophos UTM has good integration with wireless and endpoint solutions

In Sophos UTM there is always a problem with the routing tables. If you want to see the routing table, you have to use the UI. You can't do it via a web browser. The routing table is better in Fortinet.

I have been using Sophos UTM for approximately six years.

The stability of the Sophos UTM is very good, most of our clients do not have to reboot the firewalls. 

The technical support is good. I tell my customers that we always have the support of Sophos and it is good for us. If you create ticket support in Spanish, you have to wait sometime, because they don't have a lot of people who work in Spanish. We have to do it in English. They should have more other language support agents.

I have previously used Sophos Cyberoam, XGS, and XG solutions. Additionally, I have used Check Point solutions.

The implementation of Sophos UTM firewalls is difficult. There are many aspects that are involved and there is maintenance needed. However, the difficulty level is the same as if you were implementing a Fortinet firewall.

We have a three-person implementation team that works in many cities here in Bolivia.

I have evaluated other solutions, such as Cisco.

I would advise others that the Sophos Academy is really good. You can receive certifications from them. It is important to understand the requirements because some people who don't know much are afraid to use firewalls, and that's a problem. It's important to use firewalls and ask questions proactively about them.

I rate Sophos UTM an eight out of ten.

I use the solution in my home premises to protect my internal network. I am a customer of Sophos. 

Sophos has great security features and does a good job of protecting my network. The firewall feature is very, very good. 

I think the interface configuration could be improved. It's very complex for now. They need to provide more videos and have more documentation. I think that's missing at the moment. By chance, I found something on a video that wasn't in the documentation and it was a lifesaver. I upgraded my hardware from 100 megabytes to 1,000 megabytes and had many problems. I had to start from scratch and get someone to help me with it.

I've been using this solution for seven years. 

The solution is stable. 

I only use the community support.

The initial setup is very, very difficult. When I installed the new Sophos and tried to restore the backups, the restore process did not work. I tried more than 20 times, and in the end, implemented a fresh install which required a lot of work. It was too difficult. It took me a long couple of days. It's worth checking the YouTube videos, they really saved me. 

I'm using the free version. 

I rate this solution eight out of 10. 

We use Sophos UTM as a firewall and access control. The firewall has web filtering and anti-fishing tools. We synced Sophos UTM with our Microsoft Windows Active Directory.

Sophos UTM is a robust solution and it provides flexibility.

I have been using Sophos UTM for approximately five years.

The stability of Sophos UTM is very good. The solution has been stable since Sophos took over Cyberoam which was the original company providing this solution.

The scalability of Sophos UTM is seamless if you have the right UTM device. However, for every device there are limitations, we have 150 users on it at this time.

The support from Sophos is very helpful. We raise a support ticket on the portal and we receive a response.

The initial setup was straightforward. The full deployment takes approximately two days which could be simplified to reduce the time. The major part of the process is the configuration and the policy setup.

We did the implementation of Sophos UTM using our internal team. We have certified engineers that can handle the process. If there are any issues we can reach out to the support of Sophos.

We have two people that handle the maintenance for the solutions.

There is a license for the device and for the software. We pay annually for the solution and the cost is competitive.

Sophos has an aggressive 360-degree security deployment. They are securing your mobile phone and data, both data security and also device security. They're on the cloud too, if you look at the company they really working hard on a 360 approach for security. The coverages they offer makes them robust. You can always start from somewhere, and then you scale up. You can start with their device management solution, or with their firewall, and then you begin to scale up with other features seamlessly. The flexibility they provide is also very good with Sophos, I can recommend Sophos confidently.

I rate Sophos UTM a nine out of ten.