Sophos MDR Reviews

We are using this solution in conjunction with others. We usually put both endpoint detection solutions in some of our desktops and in others, we have the Sophos desktop solution combined with Sophos firewall switches.

The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely. This most robust solution out in the industry today.

There is a high level of protection to prevent both ransomware and malicious software from the exterior of the network, down to the workstations. The workstations are analyzed to prevent threats that come in through network packets, such as in email. You need to keep email secure because a lot of these malicious threats are coming in from email.

Nowadays, a lot of social interactions are through the internet and if somebody giving out passwords or is not keeping up with security best practices they could be vulnerable to attacks.

There is room for improvement in performance and upgrades.

I have been using the solution for approximately one year.

The solution is very stable.

I have found the scalability to be good. We do not have plans to increase usage in the near future.

The technical support has been good, we had no problems.

The installation was straightforward and the implementation took approximately three months.

We have a team of three people that do the deployment and maintenance of the solution.

The cost of the solution is based on how many users use it.

My advice to others thinking about implementing this solution is to negotiate for a lower price and it is a benefit to have someone who understands firewalls and their basic implementation.

I would recommend this solution to those who want to have complete security protection.

I rate Sophos Managed Threat Response a nine out of ten.

The most valuable feature is threat hunting.

One of the big advantages is that we can collaborate with Sophos' support, and they will show us the problems. 

One of the limitations that we have found is with communications and the languages in different countries. In Vietnam, we are okay and it is not a big problem because we have a vendor, who is a Sophos partner.

My company has been using Sophos Managed Threat Response for more than two years. It was installed before I joined the company.

We have more than 1,000 users.

The technical support is quite good, although sometimes the response time is quite long. Then again, maybe I'm a difficult customer.

Prior to this, we used Sophos EDR but after that, we upgraded to the Managed Threat Response. It has additional benefits that we were interested in.

Overall, Sophos is working well in our organization and we plan to continue using it. It is a good product and I recommend it because it is centralized and in my opinion, it is one of the best security products available on the market. It has both antivirus and firewall support. 

I would rate this solution an eight out of ten.

The product’s most valuable feature is rapid response. Most of the companies are targeted by ransomware attacks. Sophos MDR provides us with better data protection services than other providers.

Sophos MDR’s pricing is the biggest factor that needs improvement per customers and technical professionals. There could be a package or bundled subscription similar to Trend Micro. It will allow us to customize the package according to specific requirements.

We have been using Sophos MDR for more than two years.

I rate the product’s stability an eight out of ten.

The product is highly scalable. It is suitable for medium businesses. I rate its scalability an eight out of ten.

The initial setup is easy. The deployment time depends on the availability of resources from the client's end. We can complete the process in a day if everything is set up properly.

I rate Sophos MDR’s pricing a seven or eight out of ten. From a technical perspective, I understand that AI integration makes the product a little expensive. However, from customers’ perspective, it also needs to fit in their budgets.

I rate Sophos MDR a ten out of ten. I advise others to go for it. With more experience working on it, they will understand why it is expensive.

The solution's licensing plans are very flexible. Also, it has good performance.

The solution is expensive for customers. Its pricing could be better.

We have been using the solution for the last six months.

The solution is stable.

The solution is easy to scale. We have an enterprise client base.

The solution's technical support is excellent.

Positive

We used Rapid7 earlier. In comparison, Sophos has a flexible licensing and assurance part. It has good references from all over the world in terms of deployment.

The solution's deployment takes one or two months to complete.

A team from Sophos itself does the solution's implementation.

The solution has subscription-based pricing plans.

I rate the solution an eight out of ten. If you want to outsource security operations, you can look for Sophos MDR.

I am a partner and reseller working with Sophos MDR.

My customer's main use case for Sophos MDR is security.

My customers are regular small to medium businesses using Sophos MDR to help protect themselves from compromise.

For Sophos MDR features, we appreciate that they can automatically action a request based on the data they ingest from the endpoints, which can be handy sometimes.

The automatic request feature works by ingesting data from the endpoints, and if they detect something that appears to be a compromise, they can take action to block the request, assuming permission has been granted.

I find Sophos MDR to be very accurate in terms of threat detection and response.

Sophos MDR integrates with all the endpoints on the workstations and the firewalls.

Sophos MDR uses machine learning to enhance cybersecurity measures and help process all the data that it ingests into the data lake.

I don't have many suggestions for improvement in Sophos MDR as it performs quite well.

It would be beneficial to have the ability to pull a report of all incident responses within a tenant, with categorization and summarization capabilities. This would be particularly useful for sales to demonstrate effectiveness to new clients.

I have been working with Sophos MDR for approximately four years now.

I haven't faced any challenges or difficulties with Sophos MDR; it has been very smooth.

I have no complaints regarding stability; it is stable.

Sophos MDR is definitely scalable enough for my customers and easy to scale.

I have contacted Sophos MDR support, and their support is average.

I would rate their support at around six out of ten.

They are sometimes slow and don't always understand requests immediately.

Their response time needs improvement.

Setting up Sophos MDR is straightforward.

On a scale of one to ten, I would rate the setup at eight, indicating it is fairly easy.

Deploying Sophos MDR takes approximately a few hours to complete.

My customers have seen a return on investment with Sophos MDR because it has stopped several real-time compromises, which would have had a significant financial impact.

I believe Sophos MDR pricing is reasonable for my customers.

I would recommend those planning to use Sophos MDR to consider what financial impact a compromise could have on their organization and compare that with the cost of the product.

I rate Sophos MDR an eight out of ten.