Sophos MDR Reviews

We use Sophos MDR to protect our office environment.

The product’s most valuable features are integration and endpoint protection.

The product's stability needs improvement.

We have been using Sophos MDR since February.

The product takes up more RAM space while adding more users.

We have 125 Sophos MDR users. It is a scalable product.

The initial setup process is easy. It is deployed on the Sophos cloud.

I rate Sophos MDR an eight out of ten.

In the future, I would like to see a better integration between the endpoint and firewall, just like how web proxy is available inside the antivirus and the endpoint protection. There is also security or protection for the gateway and the border gateway in Sophos that we need to configure separately. In general, the gateway, firewall, and endpoint Sophos offers are not optimized, which I feel can function better together.

I have been using Sophos MDR for a year. My company is a platinum partner in Switzerland for Sophos.

It is a stable solution.

It is a scalable solution.

The support from the MDR team works satisfactorily.

I rate the technical team an eight out of ten points.

Positive

It is easy to deploy Sophos MDR.

The solution's deployment process takes four to eight hours, considering that my company has around ten customers with varying infrastructure sizes who need our service regarding the solution's deployment process. The deployment can be done in four hours for some of our company's smaller customers, while it may take eight to twelve hours to configure all the parameters for the bigger ones consisting of 300 to 400 users.

Sophos MDR is not a cheap product. Compared with other solutions in the market, Sophos MDR is available at a good price, especially considering its performance.

I am satisfied with the overall solution. So far we have had very few queries from Sophos. But these have always been handled quickly and satisfactorily.

It is a good thing that Sophos offers many products, along with the automatic integration of all the telemetry data. With other competitors or products like Fortinet in the market, you have to pay extra to integrate the MDR services offered.

I rate the overall product an eight out of ten.

We use Sophos MDR for intrusion detection and prevention.

The product's most valuable feature is its ability to view environmental activities. It has an engine to monitor the challenges.

They should improve XDR and threat protection capabilities for zero-day attacks.

We have been using Sophos MDR since 2021.

I rate Sophos MDR’s stability a seven out of ten.

The product is scalable for small and medium businesses. They should improve this particular area for the enterprise environment. I rate its scalability a six out of ten.

The technical support team connects us with the channel partners within our region. They can solve the problem quickly.

Positive

The initial setup is easy. I rate the process a ten out of ten. We have deployed the product on-premises and in a hybrid environment with a VPN setup using the Microsoft Azure platform. The deployment time depends on the size of the infrastructure. For 50 users, it takes five to ten minutes. You should get all the basic information for a specific setup and check all the ports and VLAN connections during installation.

Sophos MDR could be more affordable. It has a mid-range price. That is the reason many companies deploy it.

I recommend Sophos MDR to others and rate it an eight out of ten. I advise others to get the product to manage the complete security services of their businesses. It has instant security features and a good return on investment.

We use the product for 24/7 monitoring services for threat detection.

We have been using Sophos MDR for about two and a half years.

I rate the platform’s stability a ten out of ten.

The platform is easy to scale. I rate the scalability a ten out of ten.

The initial setup is straightforward. I rate the process a ten out of ten.

The product is reasonably priced considering the cybersecurity features.

Sophos MDR has improved the threat detection process by identifying and addressing the issues before they become severe. It helps us maintain cybersecurity with 24/7 device monitoring.

In one of the incidents, the product was instrumental in mitigating a threat by enabling us to mark the machine with a phishing attack. In this way, we isolated the device before it infiltrated the organization.

The AI analysis and MDR features automatically isolate the issues without manual effort.

I rate it a ten out of ten.

We are using Sophos Managed Threat Response for network security and firewalls.

The most valuable feature of the Sophos Managed Threat Response is the central management capabilities and monitoring.

Multitenancy features of Sophos Managed Threat Response should be improved. You cannot use the solution for multiple clients.

I have been using Sophos Managed Threat Response for approximately 

The solution is stable.

Sophos Managed Threat Response is a scalable solution.

I am satisfied with the technical support.

I have not used other similar solutions

The initial setup of Sophos Managed Threat Response is reasonably difficult. It takes approximately a day or two to have it properly set up.

To do the implementation I would recommend having at least one certified technician available.

We have seen a return on investment using this solution.

I rate Sophos Managed Threat Response an eight out of ten.

The clients wanted to replace their existing antivirus solution, so we implemented Sophos MDR.

We obtain telemetry from all sources, including the firewall, and can integrate it with multiple other solutions. Unlike some solutions that only gather telemetry from endpoints, Sophos MDR collects data from various sources. If threats are identified automatically, the software can intervene, which is helpful outside regular working hours.

If a threat is identified during off hours, it will be handled by the support team before waiting for our intervention.

The automation feature in Sophos MDR provides reports and alerts. If something critical occurs, it sends alerts to our email. This allows us to monitor the network and determine what solutions or actions we can take.

The pricing is acceptable. Support could provide a faster response.

I have been using Sophos MDR for three months. We implement Salesforce for some of our clients.

I rate the solution’s stability a seven out of ten.

It supports integrations with multiple other platforms. We cater the solution to small businesses.

Support could be more responsive.

Neutral

The initial setup takes six to eight hours. Our company's technical team was involved in it.

I rate the initial setup an eight out of ten, where one is difficult and ten is easy.

Pricing is reasonable when compared to other products.

They are using various machine learning and AI techniques to detect threats.

Sophos MDR is a choice for those interested in moving to an endpoint protection system rather than traditional antivirus solutions. It is cost-effective compared to other products and offers benefits, such as collecting telemetry from multiple sources and providing alerts about various threats.

Overall, I rate the solution an eight out of ten.

Since we installed Sophos MDR, we have thankfully had peace of mind. Before the Sophos MDR installation, we had a very bad experience with several clients. Post-installation, this issue has decreased, and it's very effective.

The tool's ability to work with security threats is competitive. The best part is monitoring and the way we receive automated emails and updates. When an issue arises, a ticket automatically gets raised, clearly outlining the necessary actions to be taken from our end.

The solution's integration with our IT workflow is easy. 

The only challenge we face with the tool is the pricing. Clients often compare it with other products in the market and try to negotiate prices. This concern has caused some challenges in closing deals. Otherwise, as a product, we have no worries.

The support's response time can also be faster. 

I have been working with the product for two years. 

I rate the solution's scalability to the maximum, i.e., a ten out of ten. 

We have local distributors who support us. Sometimes the call centre gets really busy, which can be a challenge. Thankfully, we have local distributor support that handles most of our issues. We only resort to reaching out to the main support when necessary.

Positive

There are no challenges associated with the tool's deployment. 

The tool is recommended for enterprises. The pricing model can be a bit challenging for small companies. I rate it a ten out of ten. I recommend the product. We have migrated most of our clients to Sophos MDR. 

The product’s most valuable feature is ease of use.

The product's pricing could be less expensive.

We have been using Sophos MDR for almost a year.

It is a stable product due to timely and automatic updation.

We have 100 clients for Sophos MDR. It is a scalable product.

The technical support services are customer-friendly.

The initial setup is easy and can be done immediately.

The product generates a good return on investment.

It is an expensive platform.

The product is user-friendly and cost-effective. I advise others to add MDR, XDR, and EDR solutions for complete security. I recommend the product to others and rate it an eight out of ten.