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Stelios Georgiou - PeerSpot reviewer
Information Technology Specialist at a renewables & environment company with 51-200 employees
Real User
Top 5
Aug 11, 2025
A stable and scalable firewall solution that provides effective threat prevention
Pros and Cons
  • "The firewall feature of Sophos XG has been the most effective for threat prevention."
  • "The solution’s reporting could be improved."

What is our primary use case?

My environment is virtual and i use Sophos to cover all incoming and outgoing traffic as well as creating VLAN's covering all me needs accordingly. 

How has it helped my organization?

Sophos has helped my organisation creating all networks (physical and virtual) i needed for securing my network setup plus integrating it with another Cyber Security solution it helped have a more clear understanding of our security network. 

What is most valuable?

The firewall feature of Sophos XG has been the most effective for threat prevention and in collaboration with the integration of another Cyber Security solution.

What needs improvement?

The solution’s reporting could be improved.

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For how long have I used the solution?

I have been using Sophos XG for seven years.

What do I think about the stability of the solution?

I rate the solution an eight out of ten for stability.

What do I think about the scalability of the solution?

Around 250 users are using the solution daily in our organization.

I rate the solution an eight out of ten for scalability.

Which solution did I use previously and why did I switch?

No i didn't. 

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

What about the implementation team?

We implemented the solution through an in-house team in half an hour. One person was involved in the solution’s deployment.

What was our ROI?

After integrations with several other security solutions i can say that the ROI is much higher than just using a single firewall solution.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a eight out of ten.

Which other solutions did I evaluate?

I found it in my organisation and after using it i figure out how it can really be helpful. 

What other advice do I have?

Sophos XG has sufficiently improved the security of our network. We found the solution's user interface very user-friendly for our daily operations.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 11, 2025
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Security Engineer at a tech services company with 11-50 employees
Reseller
Top 5
Nov 26, 2024
Efficient application filtering and generally good support with room for VPN setup enhancement
Pros and Cons
  • "It's able to detect cloud applications like Zoom or Microsoft Teams and allows traffic shaping based on the application."
  • "The application filtering, especially cloud filtering, is valuable."
  • "VPN setup could be improved."
  • "Sophos XGS is quite expensive, potentially a nine out of ten in terms of cost, making it much pricier than other firewalls."

What is our primary use case?

Our primary use case is focused on renewing outdated firewalls and providing VPN capabilities without additional licensing costs.

How has it helped my organization?

The firewall helped by providing VPN licensing for free, unlike other vendors that charge for VPN.

What is most valuable?

The application filtering, especially cloud filtering, is valuable. It's able to detect cloud applications like Zoom or Microsoft Teams and allows traffic shaping based on the application.

What needs improvement?

VPN setup could be improved. Fixing some bugs would also be beneficial.

For how long have I used the solution?

I have been working with Sophos XGS firewall for approximately two years and one month.

What do I think about the stability of the solution?

The solution is very stable as long as there's no power outage or similar interruption.

What do I think about the scalability of the solution?

The firewall is quite scalable. I would rate its scalability seven out of ten since modules can be added.

How are customer service and support?

Customer support is generally good. There may be delays with standard support due to inexperienced first-level support. Overall, I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup for the XGS firewall can be rated as seven out of ten due to VPN setup challenges.

What's my experience with pricing, setup cost, and licensing?

Sophos XGS is quite expensive, potentially a nine out of ten in terms of cost, making it much pricier than other firewalls.

What other advice do I have?

I recommend it for its user-friendly interface. Even novice users can catch up quickly without confusion.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos Firewall
December 2025
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IT Support Engineer at a non-tech company with 11-50 employees
Real User
Top 5
Sep 25, 2024
Seamless integration and advanced threat intelligence for small teams
Pros and Cons
  • "The most valuable features of Sophos XGS are its integration into Software Central and its threat intelligence capability."
  • "A feature that could be improved in Sophos XGS is the ability to perform internal vulnerability checks."

What is our primary use case?

We are using Sophos XGS in our organization primarily because it integrates well with Software Central and is good for smaller teams. It requires fewer people to monitor it.

How has it helped my organization?

Sophos XGS helps us with diagnosing issues, giving us a breakdown of what the data is actually saying. It has centralized our operations by integrating everything into Software Central.

What is most valuable?

The most valuable features of Sophos XGS are its integration into Software Central and its threat intelligence capability. Everything integrates into Software Central, making operations very seamless. 

The threat intelligence capability works well; we recently had a penetration test that showed it is performing well. Also, the AI capabilities help us diagnose potential issues and provide a breakdown of what the data is communicating.

What needs improvement?

A feature that could be improved in Sophos XGS is the ability to perform internal vulnerability checks. This would provide more comprehensive security by checking both external and internal vulnerabilities on the same appliance.

For how long have I used the solution?

We have been working with Sophos XGS for just over a year.

What do I think about the stability of the solution?

Sophos XGS is very stable. We only had a couple of minor issues, which were resolved very quickly.

What do I think about the scalability of the solution?

Sophos XGS's scalability is excellent; I would rate it a ten. Adding other sites took very little time and did not cause significant issues.

How are customer service and support?

We are very satisfied with the customer service and support. I would rate the support from Sophos XGS a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to use a WatchGuard firewall before switching to Sophos. We switched because Sophos offers a centralized platform that integrates everything we need.

How was the initial setup?

The initial setup was handled by a third party, and the handover was very straightforward. Overall, it was straightforward when we got into it.

What about the implementation team?

The implementation was carried out by a third party. The process was smooth and straightforward.

What was our ROI?

Sophos XGS has done its job effectively so far. We are very satisfied with its performance and ability to meet our security needs.

What's my experience with pricing, setup cost, and licensing?

We paid around 17,000 pounds for a three-year package. The cost is reasonable and comparable to our previous solution.

Which other solutions did I evaluate?

Before Sophos, we were using WatchGuard, but we switched to Sophos for better integration and centralized management.

What other advice do I have?

I highly recommend Sophos XGS to those considering using it, especially small teams. It's easy to use and integrates all Sophos products, such as endpoints, into one central portal.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ManojNair2 - PeerSpot reviewer
Founder/Director at a tech services company with 1-10 employees
Reseller
Top 5Leaderboard
Mar 26, 2024
Provides network visibility and reporting capabilities, constantly improving over time
Pros and Cons
  • "The firewall provides network visibility and reporting capabilities, constantly improving over time. It can be integrated with the cloud console, allowing centralized management of multiple firewalls. integration with endpoint security products ensures seamless traffic flow and rule enforcement, even when endpoints are not directly connected to the firewall."
  • "I've had experience with Sophos XG's threat intelligence features, and they provide good coverage, although I wouldn't say they're the best in the industry. The sandbox feature is available with top-tier subscriptions, allowing you to test content in a cloud sandbox. One improvement I'd suggest for Sophos XG is to make certain functionalities, like CR functionality, part of the default firewalling rather than exclusive to premium subscriptions. Enhancing DLP capabilities at the gateway level could significantly boost security for organizations."

What is our primary use case?

My clients use Sophos XG for deploying firewalls at corporate office and branch offices. The branches connect via site-to-site VPN, allowing outbound traffic from the central location.

What is most valuable?

The firewall provides network visibility and reporting capabilities, constantly improving over time. It can be integrated with the cloud console, allowing centralized management of multiple firewalls. integration with endpoint security products ensures seamless traffic flow and rule enforcement, even when endpoints are not directly connected to the firewall.   

What needs improvement?

I've had experience with Sophos XG's threat intelligence features, and they provide good coverage, although I wouldn't say they're the best in the industry. The sandbox feature is available with top-tier subscriptions, allowing you to test content in a cloud sandbox.

One improvement I'd suggest for Sophos XG is to make certain functionalities, like CR functionality, part of the default firewalling rather than exclusive to premium subscriptions. Enhancing DLP capabilities at the gateway level could significantly boost security for organizations.

For how long have I used the solution?

I have been using Sophos XG for the past 10 years. 

What do I think about the stability of the solution?

As for stability, I'd give it a high score, maybe a nine, because it keeps running without much downtime.

What do I think about the scalability of the solution?

I'd rate them an eight for stablity It's not to say they're perfect, but generally, it's pretty good I'd recommend it for companies of all sizes.

How was the initial setup?

Integrating Sophos XG into existing infrastructure was quite easy and straightforward. There were hardly any complexities involved in the process.you can use both options - cloud-based or hardware-based firewalls. When I mention hybrid, it means having both options available. While cloud-based firewalls offer convenience, they can be more expensive compared to hardware ones. Although I haven't personally worked with the cloud version, it seems similar in appearance but may have different features. Cloud-based firewalls may seem like an overkill in terms of price, especially when considering the cost of operation over time. They become more beneficial when additional security layers like zero trust, DLP, or secure web gateway functionalities are added. This expands security beyond physical location constraints, making it accessible from anywhere.

What other advice do I have?

I'd rate Sophos XG an 8. It's my first preference and confidently recommend it to other users.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Joshua Odunsi - PeerSpot reviewer
I.T INFRASTRUCTURE/SECURITY ADMINISTRATOR at a financial services firm with 51-200 employees
Real User
Top 5
Feb 12, 2024
The configuration is fantastic, highly efficient, and robust

What is our primary use case?

We use the solution for the firewall.

What is most valuable?

The configuration is fantastic, highly efficient, and robust. We don’t have to spend more considering the organization’s size. It's easy to configure what you want to do. The response time is very good. VPN connections have been stable.

What needs improvement?

The payment plan could be improved.

Sophos XGS comes with mostly eight ports, excluding the five ports. It would be better if they could increase the eight ports to ten. Most times, we don't want to use two. I will need to get another switch if I have five ISPs. Sophos engineer should look into that.

There were issues while switching the firmware to an upgraded version.

For how long have I used the solution?

I have been using Sophos XGS for five years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The solution's scalability is good. It depends on what you have and the advanced structures from purchasing a particular version.

We have 80 users and 30 servers in our organization.

How was the initial setup?

The initial setup is straightforward but a bit complex on production. You will need to configure the IP addresses of each device. We have scheduled downtime to safeguard stakeholder data periodically. We anticipate smooth transitions during these times. However, there may be instances where complexity arises, particularly regarding backups. For instance, when transitioning from firmware version 19.0 to 20.0, you must first downgrade the new device to version 19.04 before restoring the backup. This process requires a good understanding of the techniques involved. While we aim for simplicity, complexities may still arise. The migration takes two hours to complete.

We terminated one cable and continued the conversion using the backup from production. We quickly transferred it and pushed it into the new one. When we noticed it was running, we didn't even remove the whole one. We pushed it to the top and started to unplug the cable, then plugged it in again, repeating the process while waiting for the new box to learn the IP addresses of all the devices.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is good.

What other advice do I have?

The first thing to consider is the size of the organization. When evaluating pricing, consider your current needs and what the device offers. You may not need all the features immediately. For smaller enterprises like mortgage institutions and microfinance, we recommend Sophos. It's suitable for them. However, larger organizations can also integrate it, perhaps for specific functions. The configuration, efficiency, and scalability are excellent.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ATUL SHELARE - PeerSpot reviewer
Information Technology Department at a manufacturing company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Feb 12, 2024
It is an easily scalable solution that is easy to maintain
Pros and Cons
  • "It is a very stable solution."
  • "The time taken by Sophos XG's support team to respond to and resolve an issue is an area of concern where improvements are required."

What needs improvement?

The time taken by Sophos XG's support team to respond to and resolve an issue is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Sophos XG for four years. I use Sophos XG 210.

My company is a customer of the product.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

The scalability of the product is okay. The users of the product in my company can use the product with all the rules and policies I have applied to the tool that made the implementation process easy.

It is easy to add more users or devices to the product.

Our company has around 300 devices on which the product is used. Our company has 50 to 60 end users of the product.

How are customer service and support?

The solution's technical support is good but needs to improve in certain areas. I rate the support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Our company uses different products from Fortinet in some different locations.

Sophos XG is good for the modules it offers and if there are a large number of users. From a price perspective, Sophos XG is also good if the number of users is less.

How was the initial setup?

The product's deployment process was easy.

I was the only person involved in the deployment of the product in my company.

The product can be deployed in three to four hours.

What other advice do I have?

Sophos XG enhanced our company's network security and threat management since the speed and the connectivity of the VPN that it offers make it very easy to manage and don't get disconnected. When we were having CyberOne in our company, we faced some VPN connectivity issues. The VPN connectivity issue in our company was resolved with Sophos XG. With Sophos XG's username and password, users generally don't face issues related to VPN disconnection.

A scenario where Sophos XG was good for your organization stems from the fact that the performance offered by the tool is good.

The most effective feature of Sophos XG m that protects my company's network stems from the fact that it is able to protect the network by filtering out all the threats from the internet. We never faced any problems in our company's network. My company has hardly faced any problems with our computers since it hasn't been infected with any viruses for four or five years.

Sophos XG's interface facilitated our company's security management tasks since it works in an okay manner in our organization. The interface offered by the product is easy to manage since my company has three lines connected to our environment, and whenever we get a new line during which there are some disturbances, the interface allows us to manage such areas easily.

It is very easy to maintain the product.

Speaking about the cost-savings or efficiency gains from the implementation of Sophos XG, it is an okay product from a price perspective that provides the functions of a firewall.

I rate the overall tool a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Paul Ojil - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Real User
May 22, 2023
Good for unified threat management
Pros and Cons
  • "The firewall functionality and unified threat management are the most useful features."
  • "The VPN has been a persistent problem for us. It's not straightforward to configure."

What is our primary use case?

Mainly as a firewall, and in some cases, as a firewall with camera surveillance integration. But primarily, it is used for firewall functionality.

What is most valuable?

I find the firewall functionality and unified threat management to be the most useful features.

What needs improvement?

The VPN has been a persistent problem for us. It's not straightforward to configure. We often encounter issues with setting up the VPN. Sometimes it works, sometimes it doesn't, and we haven't been able to determine the cause.

So the VPN configuration could be less cryptic. It should be easier and more straightforward to configure. A simplified installation process and clearer instructions would be helpful. The current VPN configuration is a bit convoluted.

In additional features, it would be beneficial if Sophos XG could have an enhanced feature for aggregating bandwidth. Currently, it supports load balancing to some extent, but it would be even better if it could aggregate the bandwidth. For example, if I have multiple links, say two or three, it would be great if the solution could aggregate the bandwidth from those links. 

For how long have I used the solution?

Ever since Sophos acquired Cyberoam. I used to use Cyberoam, and then Sophos took over Cyberoam. So I would say it's been about five to seven years since that transition happened. 

I have various versions because I'm a network service provider. I offer the high-end enterprise edition as well as the mid-range and basic versions. There are several different models available.

What do I think about the stability of the solution?

I would rate the stability a ten out of ten. It is very stable. 

What do I think about the scalability of the solution?

When deploying on-premises, if you need to scale, you have to purchase additional hardware. So, on-premises scalability would be around six out of ten. You have to size the solution for future needs.

The cloud version is much more scalable. However, when it comes to on-premises deployments, scaling can be challenging. If you need to upgrade to a higher level, you have to acquire another hardware box. So, it's not as straightforward as cloud scalability, but it's still possible, though not as easy. 

There are about 200 users. They are small and medium businesses. 

How was the initial setup?

I would rate the initial setup an eight out of ten, where one is difficult, and ten is easy. It required some experience in designing networks. It's not a simple "click-click-click" process; it requires the expertise of a network professional. So, if you're not experienced, it can be challenging.

It can be difficult for inexperienced users, but with the right knowledge and experience, it is manageable.

What about the implementation team?

The deployment process involved acquiring the device, planning the network design, configuring it according to the desired network setup, and then connecting the necessary cables. It's a relatively straightforward process.

It only took an hour to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

It is fairly priced. I would rate it an eight out of ten. Mostly, I only purchase the standard license because I don't usually require the other features. It would cost approximately $2,000 on an annual basis.

What other advice do I have?

Overall, my experience has been positive. I haven't encountered any major issues with it. It's easy to use and not cryptic. It's also quite stable, and I rarely experience any hangs or similar problems.

I would rate this product an eight out of ten because there is still room for improvement in VPN. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. managed service provider
PeerSpot user
Saurabh Bhansali - PeerSpot reviewer
Head of IT at a wholesaler/distributor with 1,001-5,000 employees
Real User
Top 5
May 21, 2023
Robust, user-friendly interface, effective web filtering capabilities, and enhance security
Pros and Cons
  • "Everything is consolidated into a single box, offering comprehensive functionality, including Wi-Fi access and other features."
  • "SD-WAN would benefit from further improvement, particularly in terms of incorporating optimization techniques that are not typically found in traditional firewalls. Nowadays, WAN optimization features are being integrated into many firewalls, and implementing similar capabilities in SD-WAN would enhance its performance and functionality."

What is our primary use case?

Sophos XG is of firewall security device for our data center or branch data center.

How has it helped my organization?

The security measures implemented in this system are robust, particularly at the network level. It includes effective web filtering capabilities to enhance security and protect against potential threats.

What is most valuable?

Everything is consolidated into a single box, offering comprehensive functionality, including Wi-Fi access and other features.

What needs improvement?

SD-WAN would benefit from further improvement, particularly in terms of incorporating optimization techniques that are not typically found in traditional firewalls. Nowadays, WAN optimization features are being integrated into many firewalls, and implementing similar capabilities in SD-WAN would enhance its performance and functionality.

The user interface of Sophos is very simple and good compared to Azure.

For how long have I used the solution?

I have been working with Sophos XG for more than five years.

What do I think about the stability of the solution?

The stability of Sophos XG has been exceptional, and we have not encountered any issues. 

I would rate the stability of Sophos XG a ten out of ten.

What do I think about the scalability of the solution?

Sophos XG is very scalable. I would rate the scalability of Sophos XG a nine out of ten.

Our network scalability is not extensive, but it does offer certain features such as the ability to create and utilize devices in an Active-Active configuration. Additionally, using devices with an active password is also supported, providing users with various facilities and features.

We have 1,500 users in our organization daily.

How are customer service and support?

The technical support is good.

I would rate the technical support a nine out of ten.

How was the initial setup?

The initial setup is straightforward. It was easy.

The total deployment time was ten days.

What about the implementation team?

We had comprehensive documentation containing all the necessary details, including firewall configurations, host information, and corresponding IP addresses.

It was very easy to install it without any downtime.

We had a total of two people to deploy it.

What's my experience with pricing, setup cost, and licensing?

Sophos XG is expenses. I would rate the pricing a ten out of ten as high.

Which other solutions did I evaluate?

After evaluating SonicWall and considering recommendations from colleagues, friends, and industry professionals, we found that Sophos received positive feedback. Additionally, our own hands-on experience and thorough examination confirmed that Sophos was a suitable choice. Therefore, based on these factors, we made the decision to proceed with Sophos for our requirements.

What other advice do I have?

If Sophos XG meets your business requirements and fulfills your account needs, it is highly recommended to choose Sophos XG as your preferred solution.

I would rate Sophos XG an eight out of ten.

The product demonstrates excellent stability, accompanied by a user-friendly interface and reliable support services, including the availability of premium support options. However, there are certain features such as WAN optimization, load balancing, advanced techniques, and advanced web filtering that are currently not available. These features have become increasingly crucial in today's environment and are in high demand.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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