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SolarWinds Web Help Desk Valuable Features

Margaret Auld-Louie - PeerSpot reviewer
System Administrator at Colorado Coalition for the Homeless

It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the "request" field, that will search the whole body of the ticket so I just put in some search terms of something I think is in the ticket. By doing that, I can usually find the ticket that I'm looking for.

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Anil  Rao - PeerSpot reviewer
Vice President Delivery & Operations at Rezilyens

They use Power BI for the reporting.

It is easy to use.

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Help Desk Software
June 2022
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