SolarWinds Web Help Desk Valuable Features
It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the "request" field, that will search the whole body of the ticket so I just put in some search terms of something I think is in the ticket. By doing that, I can usually find the ticket that I'm looking for.View full review »
They use Power BI for the reporting.
It is easy to use.