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Jonas Piliponis - PeerSpot reviewer
Chief Cyber Security Officer at a retailer with 51-200 employees
Real User
Top 10
Dec 22, 2025
Centralized privileged sessions have improved risk control and strengthened contractor oversight
Pros and Cons
  • "My advice for others looking into using One Identity Safeguard is that it is a great solution for simple tasks, with a good price and good functionality."
  • "I rated One Identity Safeguard nine out of 10 because the stability and control could be better, as there are some problems with stability and errors when we use it."

What is our primary use case?

My main use case for One Identity Safeguard is using only one module for privileged session, which we use for admins and contractors.

A quick specific example of how my team uses One Identity Safeguard day-to-day is that we use only the second part for our contractors, not for admins in our company, but for companies that help us perform admin work and support our system.

What is most valuable?

The best features One Identity Safeguard offers include video recordings to help us control our support risks.

Accessing and reviewing those recordings when needed is easy, and there are no problems with recording or reviewing.

One Identity Safeguard has positively impacted my organization by helping us manage risk. We have this product as Balabit, which is a good product that is very light and helps us check or assist with our needs.

What needs improvement?

One Identity Safeguard could be improved with a password manager and an identity manager as one big access management system.

I believe improvements could be made around integrating with other tools.

For how long have I used the solution?

I have been using One Identity Safeguard for eight years.

Buyer's Guide
Safeguard by One Identity
July 2026
Learn what your peers think about Safeguard by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
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What do I think about the stability of the solution?

I rated One Identity Safeguard nine out of 10 because the stability and control could be better, as there are some problems with stability and errors when we use it.

What do I think about the scalability of the solution?

As my organization grows or my needs increase, it is easy to add more users or expand the use of One Identity Safeguard, and that experience has been good.

How are customer service and support?

I would rate the customer support for One Identity Safeguard as eight on a scale of one to ten.

Which solution did I use previously and why did I switch?

I did not previously use a different solution before One Identity Safeguard.

How was the initial setup?

The deployment of One Identity Safeguard solution took one or two days.

The deployment affected my privileged users in a way that was pretty smooth.

Which other solutions did I evaluate?

Before choosing One Identity Safeguard, I evaluated other options based on simplicity, price, and functionality.

What other advice do I have?

Feedback from users regarding One Identity Safeguard's usability and functionality is that it is a good product and very simple to use.

My advice for others looking into using One Identity Safeguard is that it is a great solution for simple tasks, with a good price and good functionality.

My company does not have a business relationship with One Identity Safeguard vendor other than being a customer.

I rated this review nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Dec 22, 2025
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Suraj Varma - PeerSpot reviewer
Senior Network Security Engineer at DigitalTrack Solutions Pvt Ltd
Real User
Top 5Leaderboard
Mar 30, 2026
Session monitoring has strengthened audits and now provides secure controlled vendor access
Pros and Cons
  • "One Identity Safeguard has positively impacted our organization by providing strong security, compliance, and the data required for audits, making it really helpful."

    What is our primary use case?

    Our main use case for One Identity Safeguard is to manage and secure privileged accounts, session monitoring, and recording for audit purposes while also providing controlled access to vendors or our internal team, and enforcing least privilege access.

    What is most valuable?

    The best feature of One Identity Safeguard, in my opinion, is its session monitoring, which includes full visibility with session recording, user-friendly access control, and helps in a compliance-ready environment.

    The session monitoring feature of One Identity Safeguard stands out because it provides full visibility on which user is accessing which servers at what time, collecting all these logs and also providing data that can be used for audit purposes.

    One Identity Safeguard has positively impacted our organization by providing strong security, compliance, and the data required for audits, making it really helpful.

    What needs improvement?

    One Identity Safeguard is working perfectly for our organization. The initial setup could be simplified, and more documentation would be needed for faster implementation.

    For how long have I used the solution?

    I have been using One Identity Safeguard for more than two years.

    What do I think about the stability of the solution?

    One Identity Safeguard is stable.

    What do I think about the scalability of the solution?

    One Identity Safeguard is excellent regarding scalability.

    How are customer service and support?

    Customer support is good; they are technical experts and efficiently resolve issues.

    How was the initial setup?

    The deployment of One Identity Safeguard took less than two weeks to fully implement and use.

    What about the implementation team?

    We have integrated One Identity Safeguard with Active Directory.

    The integration with Active Directory was straightforward.

    The integration with Active Directory has simplified our work for managing user data.

    What was our ROI?

    There is a very good return on investment from One Identity Safeguard, as we are saving time along with money.

    What other advice do I have?

    I advise anyone looking for a solution for security audits, session monitoring, or access control to consider One Identity Safeguard as one of the best solutions available in the market, so it is highly recommended.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Customer and Partner
    Last updated: Mar 30, 2026
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    PeerSpot user
    Buyer's Guide
    Safeguard by One Identity
    July 2026
    Learn what your peers think about Safeguard by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
    905,526 professionals have used our research since 2012.
    reviewer2679786 - PeerSpot reviewer
    Consultant at a outsourcing company with 5,001-10,000 employees
    Real User
    Top 5
    Apr 4, 2025
    Fairly priced and easier to implement and administer than others
    Pros and Cons
    • "There is ease of implementation. Compared to other PAM solutions, it is easy to implement and use from an administrator's point of view."
    • "There is ease of implementation."
    • "We should be able to create customized connectors in a better way. For ad hoc or special use cases, I sometimes find we have limitations. Improving the way we develop new connectors for non-typical systems would be beneficial."

    What is our primary use case?

    We are using it internally because I work in a consultancy company. I use it both for our internal privileged accounts. We have different systems like Google Cloud, some internal servers, data centers, etc. To secure those privileged accounts, like the administrator accounts and root accounts, I use One Identity Safeguard to rotate passwords, authorize sessions, and more. The second use case is that we also implement One Identity Safeguard for different customers.

    How has it helped my organization?

    The most significant benefit is that in the past, we saved passwords in Notepad files or Excel files. Now, we do not, and we have more security. We do not have saved passwords or plain text passwords in different places within the organization. That is probably the most significant benefit regarding security.

    In terms of integrations, we have basic integrations for our Windows and Unix servers. We do the transparent connection for LDP and SSH, and that is all. The integration is simple overall for this kind of connection. However, if we want to integrate different consoles or different systems, it is a bit more complex because it is not so much out of the box, but for our current systems, it was very easy.

    End-users require just a couple of training sessions and some documentation, and they are ready to go. They can start using the tool as an end user in a week or less. Managers or administrators require a technical specialist training workshop, which is a full-week course. After that, they need one to three months of training with laboratories and documentation. They would need at least three months to work well with the platform.

    What is most valuable?

    There is ease of implementation. Compared to other PAM solutions, it is easy to implement and use from an administrator's point of view. That is the most important benefit. It is very simple to implement and use.

    What needs improvement?

    We should be able to create customized connectors in a better way. For ad hoc or special use cases, I sometimes find we have limitations. Improving the way we develop new connectors for non-typical systems would be beneficial. 

    Another area for improvement could be the threat detection capabilities, like those seen in other PAM vendors. The ability to detect strange behaviors during a transparent connection or detect risky sessions and respond immediately would also be a good improvement.

    We have had good feedback about One Identity Safeguard, but for LDP and SSH sessions, when we have to connect to a different console, such as a web console, the customers sometimes complain about the efficiency of the sessions. It takes extra time, and the user experience is not so good when you are using different connectors than normal ones.

    For how long have I used the solution?

    I have been using it since 2020, so about five years now.

    What do I think about the stability of the solution?

    I would rate it a nine out of ten for stability. It is like a black box. It is an appliance. It is difficult for things to go wrong.

    What do I think about the scalability of the solution?

    It is scalable. I would rate it a nine out of ten for scalability. It is easy if you need to implement resources.

    In our organization, we have 15-20 people working with this solution. Our clients are medium enterprises.

    How are customer service and support?

    We use their partner support. It is usually okay. When I have day-to-day incidents and problems, the response is good enough in terms of time and quality. However, with complex problems, the response is not as fast.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I have experience with CyberArk. I would say CyberArk is a more complex solution in terms of implementation, day-to-day administration, and maintenance. It is more complex and difficult in some ways, but for advanced or difficult connectors, CyberArk has more capabilities to develop customized connectors. It can cover more special or ad hoc use cases, but at the price of more complexity overall.

    One Identity Safeguard is at the top level because it covers almost all the general PAM use cases. It covers password rotation, transparent connections, threat detection, isolation, etc. It can cover the needs of most organizations. We have also been able to better cover more complex use cases with One Identity Safeguard than with other PAM solutions.

    How was the initial setup?

    We have a virtual appliance. We chose the virtual appliance because we were already using a virtual machine infrastructure, so it was easy for us. Our implementation is not complex. We do not have a lot of regulations. It does not matter if we lose connectivity. It is not the end of the world, so for us, a virtual appliance was good enough. It was easier to implement. We do not need to rely on physical devices.

    To implement and be functional, it takes days, probably one week, but when I go to a customer and need to do all the configuration and integrate systems, it can take a couple of months overall. It takes days to implement, but configuring and integrating everything can take some months.

    In terms of maintenance, it requires less maintenance compared to other PAM solutions. There is not much maintenance regarding the infrastructure. They are, black boxes or appliances, but they do require maintenance in terms of day-to-day configuration, permissions, and connectors.

    What was our ROI?

    We did not cover many use cases regarding efficiency and cost reduction, so we did not see ROI directly. However, being more secure makes it less probable that we will suffer an attack or data loss, which is a cost reduction, but I did not see much time reduction. There is about 10% savings.

    What's my experience with pricing, setup cost, and licensing?

    It is cheaper than CyberArk. Its price is fair.

    What other advice do I have?

    We use the solution’s transparent mode feature for privileged sessions. There was an impact on the users with the roll-out of this feature because we changed the way people were connecting to systems and faced some problems like communication and networking problems. People did not have the correct permissions at the time. That was a bit of a problem, but we now have a seamless integration. It took us a couple of months to have everything working.

    I will recommend it to some customers because it is easy to deploy, administer, and configure. The price is fair. The scalability is also good.

    Overall, I would rate it an eight out of ten. It covers pretty much all use cases, but sometimes there is a lack of customization.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Business Development Intern
    Real User
    Top 5
    May 12, 2026
    Privileged access control has strengthened security and audit reporting improves compliance
    Pros and Cons
    • "One Identity Safeguard has saved us security time, improved security, better compliance, increased trust in employees, and reduced risk since the tools provided by the company are now in safer hands."
    • "The integration part seems a bit challenging because some tools cannot be integrated properly with it."

    What is our primary use case?

    Our main use case for One Identity Safeguard is for business development activities by understanding and communicating platform security features to clients.

    We generally use One Identity Safeguard for managing privileged accounts and session monitoring because we have mass emailing, which requires privilege IDs and sensitive data management. The HR department focuses on this, along with the main manager, to utilize platform controls and limit data access for security and compliance. Session monitoring ensures that all our work in the mail marketing system is detected, and if any suspicious activity is identified, it is reported to management.

    One Identity Safeguard is also used for audit logs and reporting features, helping to reduce the time and efforts needed for audits.

    What is most valuable?

    The best features One Identity Safeguard offers include session monitoring, secure remote access, a security-focused approach, and privileged access control, which stand out to me the most.

    Session monitoring and strong security features allow real-time control where the manager can watch live sessions and review recordings, providing a strong layer of security. The interface is friendly, and there is strong protection that builds trust, knowing that the manager has confidence in the system.

    One Identity Safeguard provides very clear and detailed records of privileged access and user activities, making compliance with requirements easier, and the reports are customizable as I usually work upon them.

    One Identity Safeguard has saved us security time, improved security, better compliance, increased trust in employees, and reduced risk since the tools provided by the company are now in safer hands. Security incidents have decreased significantly according to my seniors, and faster detection of unauthorized privileged access has become easier due to quick responses when someone uses an account without proper authority.

    What needs improvement?

    There is a need for user training, as we had about a week of training for all employees on how to use One Identity Safeguard. The integration part seems a bit challenging because some tools cannot be integrated properly with it.

    There should be support for non-technical users as well.

    One Identity Safeguard has strong security which is great, but there is a bit of complexity for interns and others, and documentation and training are crucial. I believe there should be training, especially for non-technical users and interns. A week of training is beneficial, but even a day would be sufficient since I learned a lot about using the product in just one day. However, special guidance is necessary to avoid future difficulties.

    For how long have I used the solution?

    I have been using it for around eleven months.

    What other advice do I have?

    One Identity Safeguard is a good product, but if your organization plans to adopt it, they should conduct training for a day for the management before proceeding. I rate this product an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 12, 2026
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    reviewer2686314 - PeerSpot reviewer
    IAM Specialist
    Real User
    Top 5
    Apr 5, 2025
    Strengthens security with the hardened appliance, session recordings, and controlled access
    Pros and Cons
    • "The implementation time was quick. It was basically up and running within a week."
    • "We have limited the possibilities for malicious actions and have made it safer for our users when they are using privileged accounts."
    • "From a management point of view, it would be beneficial if One Identity Safeguard Privilege Password and One Identity Safeguard Privilege Session had a more similar interface."

    What is our primary use case?

    The purpose is to ensure that privileged users do not know their own passwords.

    How has it helped my organization?

    Our organization is more secure, and we are confident that the privileged users who are using the systems are actually the users they claim to be due to two-factor authentication because we are using two-factor authentication in One Identity Safeguard

    It is easy for us to revoke access as well. Previously, we did not know who had access to a system, but now, we can see what access is currently open to systems directly from one single pane of glass, allowing us to revoke that access if necessary. We have limited the possibilities for malicious actions and have made it safer for our users when they are using privileged accounts. They only have privileged access when using that account, but they do not know the password. While nothing is 100% secure, it is more difficult to misuse that privileged account. In the past, IT administrators could log in with domain administrator access on their normal PCs, which made everything work without needing to elevate their rights. Now they cannot do that because they no longer know the password. They are required to go through One Identity Safeguard to elevate their rights.

    In the beginning, we had some pushback from the administrators because they could not log in directly to a server or a system. They have to go through the web interface and log in. We had to educate them and put in a little bit of effort. We made them aware that we were also taking risks away from them so that nobody could misuse their credentials. People become administrators only when they want to use the system. When they are done using it, the account is disabled, and administrative privileges are revoked. 

    Previously, we had external consultants who had accounts, but we did not necessarily know when they were using the account. We now know because we have put up an approval flow. The external company needs to request access for a user, they need to call us and provide a ticket number. We then can approve it. We can also approve them for a specific duration, such as two hours. After that, the user needs to request access again and he needs to be approved. We now know when external people are using our systems. All the external privileged users are now disabled, which were not disabled before because we did not know when they needed to use the system. They did not have a normal user and a privileged account. They just had one user who could log in to the systems. Now, they need to have a normal user that can log in to One Identity Safeguard, and then the privileged account will only be enabled when we have approved the access to the system. The normal user does not have any access besides logging in to One Identity Safeguard. So, there was some pushback because administrators had to raise a ticket. We also tightened up our ticket system to ensure that IT does not do any work unless there is a ticket.

    Our management can see that our security posture has greatly improved because, on a normal day, we do not have any privileged users who are enabled, so it is very difficult to elevate access to various systems. If they are not active, privileged access is revoked, and there is no access without a ticket.

    We use the transparent mode feature for privileged sessions. It is very easy because it just goes through the Safeguard session. That session is used as a proxy now, so we can limit our end-user's access to server assets. Only the session has access to the servers, so we can do micro-segmentation in a different way now on our network.

    The transparent mode is rather seamless because the user does not see this Safeguard session. They only see the Safeguard for privileged passwords because that is the interface that is there, a single pane of glass. When they request access to an IDP session or server, they see a different background because it goes through the process that does the recording but the users do not see that.

    The transparent mode helps to monitor privileged accounts which we could not do before.

    We have integrated it with test and development. They do not know the password either. Previously, they were the kings of their kingdom, whereas now, they are just users of their kingdom. They also now have to go through One Identity Safeguard.

    If a privileged user does something malicious or suspicious, with session recordings, we can see what happened. We can see this person authenticated with two factors when he logged into One Identity Safeguard. If it was not something malicious, we can use this information to become better so that the issue will not happen again.

    What is most valuable?

    The implementation time was quick. It was basically up and running within a week. 

    I like the features that allow you to rotate your password, give you access to an RDP session without knowing your password, and record sessions. This is helpful for external people coming in, as we can review what they have been doing and use the recordings for training purposes. For example, if I want to upgrade a system that an external consultant did, these recordings can help identify issues. We can set different keywords to cut off a session if something malicious is detected. We can prevent a malicious action.

    We use it to log in to various systems such as Linux and Windows, which is very convenient. There is also a personal vault for browser use, allowing us to save credentials for business-related websites securely. If a user leaves the company, I can assign that vault to another user. I can share credentials, save files within One Identity Safeguard, and ensure that certificates and license numbers are securely stored. I can see who has access to the files. I can save license numbers and license files in One Identity Safeguard, so I know where they are saved. I can also give access only to those who need it, as opposed to them residing on a file share or OneDrive, where access is not as transparent.

    What needs improvement?

    From a management point of view, it would be beneficial if One Identity Safeguard Privilege Password and One Identity Safeguard Privilege Session had a more similar interface. Also, if Privilege Session pushed more data to Safeguard Privilege Password, an admin would only need to log in to one place. They could then see the sessions and everything happening, even if it is running on a separate appliance. Why should I log into Safeguard for Privilege Session separately when it has been requested through the Privilege Password appliance? It would be advantageous if it was seen as one unified box, even though they are different. This is the improvement I would like to see.

    For how long have I used the solution?

    I have used the solution for less than a year.

    What do I think about the stability of the solution?

    It is stable. I would rate it a nine out of ten for stability.

    What do I think about the scalability of the solution?

    It is very scalable. I would rate it a nine out of ten for scalability.

    Our clients are medium to large enterprises.

    How are customer service and support?

    Most clients use regular support, but some clients use premium support.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    In previous work, I have used CyberArk and Secret Server. One Identity Safeguard is way cheaper, intuitive, and easier to use. Its implementation costs are much lower than CyberArk.

    It is on par with Secret Server, but you do not have session recordings. You just have the privileged passwords and rotation features. You need to harden the Windows because it was installed on Windows, whereas One Identity Safeguard is already a hardened appliance. One Identity Safeguard is more secure than Secret Server. However, I used Secret Server a couple of years ago. It has probably matured now.

    How was the initial setup?

    We are using the virtual appliance because we already have a virtual environment. The only on-prem setup we have are the physical servers that run a hypervisor. We like to have everything virtual. We can also secure a virtual appliance in a different way compared to the physical appliance. With a physical appliance, if something happens, we have to get hold of the vendor and sort out how fast they can ship a replacement, whereas we can deploy a virtual appliance instantly and get it up and running if there is a problem.

    One Identity Safeguard Privilege Password is rather straightforward, rating it as an eight out of ten. Privilege Session is more like a six out of ten, being a bit more complex if I want to use all the features. However, if I just want to use it in Transparent mode, it is easier.

    In total, it takes less than two weeks, depending on the landscape. Some preparation, like obtaining certificates and securing a backup share, is required first. I do require input from others to implement it within two weeks. If I can gather all the necessary data and access, the implementation becomes more straightforward.

    The deployment was disruptive in a way for the privileged users because they now needed to log in through the web interface, whereas previously, they could log in directly. There are more or different steps. Instead of clicking directly on an asset they want to log in to, they need to log in to a different web page and request access. There are a few more mouse clicks than before, but we now have a better security posture of our environment.

    To manage and do the implementation, you need to know certain things. You can also use a trusted partner for implementation. If you do not change anything in the system or do not want to do other connection types, you do not need that much training. You need to be aware of what you should look for. A three-day workshop with a partner would be sufficient. For end-users who need to use the system, a two-hour training would be enough.

    What about the implementation team?

    We have two One Identity Safeguard specialists in our organization.

    What's my experience with pricing, setup cost, and licensing?

    It is more expensive than Secret Server but way less expensive than CyberArk. As a customer, I would like the pricing to be lower, but it has a good price point.

    What other advice do I have?

    There is no reason not to recommend it. Everyone should have a PAM solution to prevent privileged user damage and mitigate risks like stolen passwords or insecure storage. If you want to ensure recordings of activities, be it from external people or highly privileged users, then this is essential. This reduces the risk of malicious insiders. You cannot always prevent it, but having recordings allows you to pinpoint activities before a system failure. You can consider having SPA analytics for additional security. We do not have that yet because of the price, but we might add it later.

    I would rate One Identity Safeguard a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Systems Administrator at a university with 10,001+ employees
    Real User
    Top 10
    Apr 1, 2025
    Provides secure and centralized access to on-prem and cloud servers
    Pros and Cons
    • "It provides secure and centralized access to both on-prem and cloud servers, which we did not have before. Previously, there were myriad ways to access our servers, so this centralizing feature is beneficial."
    • "The auditing and approval mechanisms are features we did not have before and are greatly appreciated."
    • "We are still in the onboarding phase, and it seems very manual. Ideally, a single interface to integrate all these processes would be useful."
    • "We have not had any issues with the core product itself, but there is an add-on called SCALUS, which is quite critical to the user experience, and that does not work. They have been having issues with that for quite a long time, like months. That is not great at all."

    What is our primary use case?

    We use it to handle secure access to our Windows and Linux servers and also to manage some of our user accounts. This includes password rotation, JIT, and disabling accounts when they are not in use.

    We use their physical appliance.

    How has it helped my organization?

    I look after the backend, but I am also a user of it. In general, users do not love it because there are extra steps to what they are used to, but it is an intuitive service. The approval workflows work particularly well with their integration into Teams. From a backend point of view, it is not too bad. There are a few places where the interface could be slightly different, but mostly, it is fairly intuitive.

    The Approval Anywhere feature provides an approval process. We use it for our external contractors. It is nice and easy once things are set up from their point of view, and it provides the university with an additional layer or multiple layers of security, which we did not have before.

    We have integrated it with Identity Manager, which is another One Identity product. We have not integrated it with anything else. We thought about integrating it with ServiceNow to have a one-stop shop from ServiceNow to make API calls and requests from there. However, we wanted to keep things a bit simpler at this point. The interface is pretty nice. Asking users to go via the Safeguard method works well.

    What is most valuable?

    It provides secure and centralized access to both on-prem and cloud servers, which we did not have before. Previously, there were myriad ways to access our servers, so this centralizing feature is beneficial. 

    The auditing and approval mechanisms are features we did not have before and are greatly appreciated.

    What needs improvement?

    I do not have any integrations at the moment, and I also do not use the API to automate this. I have to set up user accounts, then privilege accounts, and then linked accounts, and do some association there. There are many steps. We are still in the onboarding phase, and it seems very manual. Ideally, a single interface to integrate all these processes would be useful.

    A couple of missing features that I have seen are about to come out, and I am happy they are addressing customer feedback with exactly what I wanted.

    For how long have I used the solution?

    I have used the solution for probably about 18 months to 2 years.

    What do I think about the stability of the solution?

    We have not had any issues with the core product itself, but there is an add-on called SCALUS, which is quite critical to the user experience, and that does not work. They have been having issues with that for quite a long time, like months. That is not great at all.

    What do I think about the scalability of the solution?

    Scalability is fine. We have a cluster of SPPs and a cluster of SPSs, and we can add a node to that cluster without much fuss. We did it on one of the clusters, so it is all good.

    How are customer service and support?

    They are quick to acknowledge a call or case, possibly due to SLA requirements. Overall, it is a hit-and-miss. Sometimes, I get a very helpful response and they address issues on a call. Other times, I am politely informed they cannot help.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I did not use any similar solution previously.

    How was the initial setup?

    It was a little bit of stop-and-start. Quite a few people were involved, but we had One Identity's professional service's help as well. We had something working within a week.

    It does require maintenance. It is not a SaaS service. It is not a hosted service, so I have to resolve any issues that come along. I have to deal with any feature enhancements and patching.

    What about the implementation team?

    We had One Identity's professional service. We had probably four people from our side.

    What's my experience with pricing, setup cost, and licensing?

    We bought their other products, so it was not that expensive. It is one of those where the more you buy, the cheaper it is.

    What other advice do I have?

    I would rate One Identity Safeguard an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    PeerSpot user
    Mohamed Fouad - PeerSpot reviewer
    Cybersecurity Team Leader at EMAK For Computer Manufacturing (ECM)
    Real User
    Top 5Leaderboard
    Mar 3, 2026
    Privileged sessions have become controlled and recorded, and access requests now follow approvals
    Pros and Cons
    • "One Identity Safeguard positively impacts our organization by reducing the likelihood of breaches from privileged sprawl by removing shared admin passwords and enforcing control checkouts while also improving our investigation times and providing strong forensics from a centralized location."

      What is our primary use case?

      One Identity Safeguard serves as our Privileged Access Management solution to enforce session management for administrators and allow them to access our systems in recorded sessions, which secures our environment.

      In our daily operations, One Identity Safeguard acts as a centralized privileged credentials manager for our systems including Windows, Linux, network devices, and our database, allowing administrators to access our database systems in critical environments while recorded sessions ensure security and accountability.

      We have just-in-time access with approvals, allowing administrative access to our users based on request and approvals, which helps us monitor requests for access to critical systems.

      What is most valuable?

      One of the best features One Identity Safeguard offers is its capability to integrate with many systems, which is valuable for us since we have multiple database systems with many vendors in our organization.

      One Identity Safeguard positively impacts our organization by reducing the likelihood of breaches from privileged sprawl by removing shared admin passwords and enforcing control checkouts while also improving our investigation times and providing strong forensics from a centralized location.

      What needs improvement?

      The most common improvement needed is for upgrades. One Identity Safeguard's desktop client should have a faster and easier upgrade process that ensures compatibility.

      For how long have I used the solution?

      I have been using One Identity Safeguard for one year.

      What do I think about the stability of the solution?

      One Identity Safeguard is quite stable in my experience.

      Which solution did I use previously and why did I switch?

      I previously used One Identity before switching from CyberArk to One Identity Safeguard.

      How was the initial setup?

      The integration process for One Identity Safeguard was not straightforward. Initially, we faced a complex implementation that took about two months, but after that, we achieved a stable configuration and environment for user access to critical systems.

      What about the implementation team?

      The deployment was seamless for our privileged users, thanks to the professional third-party team we hired for the implementation service that helped us properly implement One Identity Safeguard.

      What was our ROI?

      The time saved with One Identity Safeguard is significant, and I can affirm that we have seen a return on investment.

      What's my experience with pricing, setup cost, and licensing?

      We have a separate department that studies setup costs for each product, but as far as my information goes, the pricing and setup costs are very good.

      Which other solutions did I evaluate?

      I did not evaluate other options before choosing One Identity Safeguard.

      What other advice do I have?

      The feedback from users regarding One Identity Safeguard's usability and functionality has been very good. All users have provided positive feedback, and we encourage them to reach out with any issues, but so far, we have had no problems reported.

      My advice for those looking into using One Identity Safeguard is to study the integrations between the client and One Identity Safeguard, ensuring the compatibility matrix is visible to all administrators before upgrading the product. I rated this product a ten out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Mar 3, 2026
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      reviewer2687787 - PeerSpot reviewer
      Business Line Manager - IGA & PAM at a tech services company with 201-500 employees
      Real User
      Top 10
      Apr 4, 2025
      Simplified implementation and robust security infrastructure enhance user experience
      Pros and Cons
      • "The scalability of One Identity Safeguard is perfect, scoring ten out of ten."
      • "I rate customer support six out of ten. It needs improvement as it can significantly impact customer access."

      What is our primary use case?

      I am not a customer; I am a partner. Therefore, I assist clients in implementing One Identity Safeguard to manage privileged account access and their passwords. The primary aim is to reduce the attack surface of those accounts.

      What is most valuable?

      The best feature of One Identity Safeguard is its infrastructure simplicity compared to other solutions. Joining two clusters together makes it easy and robust at the same time. The interface is robust and secure, and with recent releases, it has become more stable. Implementation is straightforward, and user experience is simple.

      What needs improvement?

      There is room for improvement in integration between modules. The native integration between SPP and SPS, which is currently based on a plugin, could be enhanced. Customization for lookup passwords could also be made easier.

      For how long have I used the solution?

      I have been working with One Identity Safeguard since 2019.

      What was my experience with deployment of the solution?

      Most of my users have been using the on-premises solution. There was a customer who used the physical appliance, but most installations involved virtual appliances. Deployment for my clients takes from three to eight months.

      What do I think about the stability of the solution?

      In terms of stability, I rate One Identity Safeguard nine to ten out of ten. It is a fairly stable solution with improvements over time.

      What do I think about the scalability of the solution?

      The scalability of One Identity Safeguard is perfect, scoring ten out of ten. It is suitable for medium to enterprise-level clients.

      How are customer service and support?

      I rate customer support six out of ten. It needs improvement as it can significantly impact customer access. It would be beneficial to have a more direct route to second-level support from partners.

      How would you rate customer service and support?

      Neutral

      Which solution did I use previously and why did I switch?

      I am aware of CyberArk. Compared to CyberArk, One Identity Safeguard could be more mature. However, it is a good solution in terms of cost-benefit.

      How was the initial setup?

      The initial setup is relatively simple compared to other solutions. It is straightforward for most users.

      What was our ROI?

      While it does not directly reduce costs in terms of personnel, One Identity Safeguard offers increased security, especially in password management.

      What's my experience with pricing, setup cost, and licensing?

      The pricing of One Identity Safeguard is fairly priced and cheaper than other solutions of the same enterprise level. It provides a good cost-benefit ratio.

      Which other solutions did I evaluate?

      I have knowledge of CyberArk as an alternative solution.

      What other advice do I have?

      I recommend One Identity Safeguard because it is valuable in terms of cost-benefit. It is simple to implement, and its infrastructure costs are lower than other solutions. It provides a flexible approach, offering both on-premises and cloud solutions. Overall, I rate One Identity Safeguard eight out of ten.
      Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
      PeerSpot user
      Martin Ajayiobe - PeerSpot reviewer
      Senior Vice President (Infrastructure Systems/Information Security) at MAXUT
      Real User
      Top 20
      Aug 4, 2024
      Th password vault feature has proven to be most effective for managing privileged access
      Pros and Cons
      • "The most valuable feature of One Identity Safeguard is the user-friendly interface."
      • "One Identity's support is not appropriately structured, and it has a lot of room to improve."

      What is our primary use case?

      We are a One Identity partner, and our clients use One Identity Safeguard for password vaults, session management for Linux and Windows servers, and network appliances.

      How has it helped my organization?

      One Identity Safeguard now prevents unauthorized access to servers by eliminating privileged passwords and requiring all connections to go through a PAM-authorized process. This means no one, including hackers, can access servers without explicit approval, significantly enhancing overall security.

      One Identity Safeguard is easy to use with a good partner to support you, and it can be up and running within a few days.

      We have successfully integrated One Identity Safeguard with cloud targets, and the process was straightforward.

      One Identity Safeguard has improved our incident response time by 300 percent.

      What is most valuable?

      The most valuable feature of One Identity Safeguard is the user-friendly interface.

      The password vault feature has proven to be most effective for managing privileged access. Recycling passwords has been critical. The environment is on lockdown with the One Identity privileged access management solution. No hacker can get in.

      What needs improvement?

      One Identity's support is not appropriately structured, and it has a lot of room to improve.

      For how long have I used the solution?

      I have been using One Identity Safeguard for three years. 

      What do I think about the stability of the solution?

      One Identity Safeguard is exceptionally stable.

      What do I think about the scalability of the solution?

      One Identity Safeguard is highly scalable.

      We have plans to increase the use of One Identity Safeguard.

      How are customer service and support?

      Technical support is all right, but they will not offer support until we have One Identity running. If we have issues during the deployment, they will not provide support unless we pay for professional services.

      How would you rate customer service and support?

      Negative

      How was the initial setup?

      The initial setup was straightforward and took three months because the client had a problematic environment.

      Our strategy was to deploy this on a single VM appliance and replicate it to an offline data site public setup.

      What was our ROI?

      One Identity Safeguard provides a significant return on investment.

      What's my experience with pricing, setup cost, and licensing?

      One Identity Safeguard is expensive. The license is around $3,000 per month.

      Which other solutions did I evaluate?

      We evaluated CyberArk but found One Identity Safeguard easier to use, deploy, and administer.

      What other advice do I have?

      I would rate One Identity Safeguard five out of ten.

      Do not deploy One Identity Safeguard unless you have extensive training, classroom training, and infrastructure experience.

      We have around 100 administrators; our clients are medium and enterprise businesses.

      Minimal maintenance is required because it is a virtual appliance, and everything is preconfigured.

      One Identity Safeguard is a good solution, and I recommend it.

      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      PeerSpot user
      reviewer2797824 - PeerSpot reviewer
      Technical Engineer at a retailer with 11-50 employees
      Real User
      Top 5
      Jun 1, 2026
      Privileged access has become tightly controlled and monitoring now strengthens compliance
      Pros and Cons
      • "One Identity Safeguard makes password manageability easy and helps us monitor and reduce manual tasks such as auditing and improving log visibility, while also providing compliance-based reporting for our upper management."

        What is our primary use case?

        One Identity Safeguard provides access to all employees who access the server and network equipment.

        How has it helped my organization?

        One Identity Safeguard has positively impacted our organization by strengthening privileged access security and improving compliance. Before implementing One Identity Safeguard, privileged credentials were managed manually, increasing security risk and making auditing difficult.

        After deployment, all privileged accounts are centralized in a secure vault, password rotation is automated, and access is granted through controlled approval workflows.

        What is most valuable?

        The best feature of One Identity Safeguard is password vaulting combined with session management, which allows us to provide privileged access without exposing actual credentials to users. Users can access critical servers through approved workflows while all sessions are monitored and recorded for auditing and compliance.

        The session management feature of One Identity Safeguard has a significant impact on my daily operations and compliance because it allows us to monitor and record all privileged activities performed on critical systems, reducing risk as administrators can access systems without knowing shared privileged passwords. If an incident occurs, we can replay recorded sessions to identify exactly what actions were performed by whom.

        From a compliance perspective, One Identity Safeguard helps meet requirements for standards through session recording and audit logs, allowing us to provide evidence of privileged access approvals, session recordings, and user activity during audits without relying on manual documentation.

        For how long have I used the solution?

        I have been using One Identity Safeguard for three years.

        What do I think about the stability of the solution?

        One Identity Safeguard is stable.

        What do I think about the scalability of the solution?

        One Identity Safeguard's scalability is great.

        How are customer service and support?

        Thank you for inquiring about customer support.

        What other advice do I have?

        As an administrator, I use One Identity Safeguard to manage access by onboarding servers and their privileged accounts into the vault, creating an access policy requiring manager approval and MFA. When the DBA submits an access request, One Identity Safeguard routes it to approval. Once approved, the DBA launches the RDP or SSH session directly through One Identity Safeguard, ensuring the password is never exposed to the user while the entire session is recorded for auditing.

        One Identity Safeguard can also automatically rotate the password.

        After the implementation of One Identity Safeguard, I approve and monitor One Identity Safeguard logs.

        One Identity Safeguard makes password manageability easy and helps us monitor and reduce manual tasks such as auditing and improving log visibility, while also providing compliance-based reporting for our upper management.

        Which deployment model are you using for this solution?

        Other

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Other
        Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
        Last updated: Jun 1, 2026
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        Buyer's Guide
        Download our free Safeguard by One Identity Report and get advice and tips from experienced pros sharing their opinions.
        Updated: July 2026
        Buyer's Guide
        Download our free Safeguard by One Identity Report and get advice and tips from experienced pros sharing their opinions.