I use Hyperion for BI and BPM planning.
Oracle Hyperion Specialist at a financial services firm with 10,001+ employees
It's a reliable tool for managing all our budget processes
Pros and Cons
- "Hyperion is helpful for all our budget processes."
- "I have a problem with Hyperion when I need to log some changes in the budget. It's hard to know who made which changes in the budget."
What is our primary use case?
What is most valuable?
Hyperion is helpful for all our budget processes.
What needs improvement?
I have a problem with Hyperion when I need to log some changes in the budget. It's hard to know who made which changes in the budget. Also, since I am using the old version, I'm having some issues with the compatibility between the software and the browser. I think Oracle should package Hyperion with a browser so I won't have these problems.
For how long have I used the solution?
I've been working with Hyperion for about a year.
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Oracle Hyperion
September 2026
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What do I think about the stability of the solution?
Hyperion is highly reliable.
How are customer service and support?
I think Oracle's support isn't very good.
What other advice do I have?
I rate Oracle Hyperion nine out of 10 because I very much like it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Hyperion Consultant at a financial services firm with 10,001+ employees
Easy to use solution that provides a structured and guided methodology for doing analysis
Pros and Cons
- "This solution provides a more structured methodology for doing analysis than a tool like Excel, creating a central database that keeps all information in one place and allowing 200 spreadsheets to be replaced by one multidimensional repository."
- "The forecasting of values could be simplified in this solution."
- "Our experience with the support team was not great."
What is our primary use case?
This solution allows our users to do quarterly budget forecasts and load information for the next one to five years.
What is most valuable?
This solution provides a more structured methodology for doing analysis than a tool like Excel. It creates a central database that keeps all information in one place. 200 spreadsheets can be replaced by one repository, multidimensional database.
Hyperion Planning provides pre-made forms, that make data input easy and shows users step-by-step what needs to be done for the forecast.
What needs improvement?
The forecasting of values could be simplified in this solution.
What do I think about the scalability of the solution?
This is a scalable solution. It is possible to have thousands of users and store large amounts of data.
How are customer service and support?
Our experience with the support team was not great.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup was fairly complex. Besides needing servers, software needs to be installed and customized to work efficiently. You need to ensure everything works together and data moves correctly. Web servers have to be running and optimized.
What's my experience with pricing, setup cost, and licensing?
To get a full license, which gives you access to most of the different Hyperion programs, it costs $2000 to $2500 a month.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Oracle Hyperion
September 2026
Learn what your peers think about Oracle Hyperion. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
915,533 professionals have used our research since 2012.
Assistant Production Manager at a manufacturing company with 10,001+ employees
Reasonably priced, with a good user interface, and is constantly evolving
Pros and Cons
- "The most valuable features are those associated with modules and SP, IT in this space, planning, HFM, and PME."
- "I would like to see more integrations with third-party vendors such as BigSense and SAP. I'm looking forward to seeing more interface-related content."
What is our primary use case?
I'm working with the customers' company.
What is most valuable?
The most valuable features are those associated with modules and SP, IT in this space, planning, HFM, and PME.
They are in the process of completing their development. They're releasing new versions and developing new components.
The interface is good.
What needs improvement?
I would like to see more integrations with third-party vendors such as BigSense and SAP. I'm looking forward to seeing more interface-related content.
For how long have I used the solution?
I have been working with Oracle Hyperion for nine years.
What do I think about the stability of the solution?
Oracle Hyperion is a stable solution.
What do I think about the scalability of the solution?
It's a scalable solution.
How are customer service and support?
From a support standpoint, technical support is a level of support, L1, L2, and incident management, change management, and problem management.
Technical support is good.
Which solution did I use previously and why did I switch?
My career only began with Oracle Hyperion.
Oracle University in Reading, UK, is where I learned.
How was the initial setup?
For me the initial setup was easy, but it depends on the environment.
What's my experience with pricing, setup cost, and licensing?
Compared with MSBA, it is quite reasonable.
Oracle EPM is offered at a reasonable price.
What other advice do I have?
I recommend that you pursue cloud initiatives. EPCS and PBCS are now migrating to the cloud.
I work for an Oracle company, and I have the highest rating for this Oracle Hyperion EPM.
I would rate Oracle Hyperion a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
FVP Business Unit Financial Officer - Commercial Banking at a financial services firm with 501-1,000 employees
Easy to set up and good for budgeting but needs better reporting
Pros and Cons
- "It's basically the same as the other budgeting solutions."
- "So far, the stability has been fine."
- "I would love more comment capabilities so that you could put in little notes, cheat notes."
- "Hyperion is basically a jail and cost center platform where you couldn't budget any different than the rules of what Hyperion is telling you to budget by."
What is our primary use case?
We primarily use the solution for budgeting.
What is most valuable?
It's basically the same as the other budgeting solutions. There's nothing different, no bells and whistles that are different. At the end of the day, it gets to the same solution.
The initial setup wasn't overly difficult.
What needs improvement?
I used other EPM software that probably had better reporting that came out of Hyperion.
I would have done some implementation a little bit differently, however, it doesn't mean that they don't have the functions available.
I would love a drill-down feature.
I would love more comment capabilities so that you could put in little notes, cheat notes.
For how long have I used the solution?
We've used the solution for two years.
What do I think about the stability of the solution?
So far, the stability has been fine. There are no bugs or glitches. it doesn't crash or freeze.
What do I think about the scalability of the solution?
Hyperion is basically a jail and cost center platform where you couldn't budget any different than the rules of what Hyperion is telling you to budget buy. If you wanted to budget buy a product within a cost center, you could not do that. You would have to go to the actual cost center and budget it that way. For example, for commercial real estate loans, you would have to go into each individual course center and budget accordingly. I'm not sure if it's scalable in that sense as there isn't necessarily flexibility involved.
Our internal financing team uses it, and they are comprised of 10 to 15 people.
It's being used almost every month as we do forecasting in it. There's monthly input-output. Hyperion on the accounting side is used on a daily basis to load the general ledger information. It's daily, weekly, and monthly. It's being used all the time. I don't know if it can go any further, as it is being used constantly.
How are customer service and support?
We have our internal IT. They're the ones helping out with any questions. On the back end, in terms of direct contact with Oracle, that would be our finance department or accounting department. I don't speak with them.
Which solution did I use previously and why did I switch?
I've used other budgeting programs, for example, Axiom.
We did not use a different solution. Coming to this bank a few years ago, this product was here. They went with this product as their GL system was sun setting. It was a management decision to stay with Oracle, with the GL and it made sense to get the upgrade for Hyperion.
How was the initial setup?
The company already had Hyperion, however, they just upgraded to the cloud version. We went from software to the cloud. There were a few little obstacles when we implemented it last August. It was actually during the budget cycle, which was weird. I didn't see any issues for the most part. That said, I wasn't into the weeds of implementing, allocating, doing all the unit testing, UAT testing, and all that stuff.
I'm not sure how many people were used for the purposes of deployment or maintenance.
What about the implementation team?
While it was mostly handled by the finance department, my understanding is that there was a consultant involved in the implementation process. The solution works, therefore, the process must have gone well.
What was our ROI?
We have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
I can't speak to any aspect of the costs. It's not an aspect I handle directly.
What other advice do I have?
I'm just an end-user going into Hyperion.
We've just upgraded to the cloud. I'm the one that's going in and importing all the data into Hyperion.
I'm not sure which version of the solution we're using.
There are many on the market that do the same thing. Oracle has name recognition going for it, however. Personally, I would look at another product I used to use, however, that's just my preference. Many, many years ago, in my last job, I actually had Oracle. We didn't have Hyperion though and everything was sun setting on that. It was my job to go out and go find a solution. We brought Oracle in and Hyperion was a suite of products within the Oracle umbrella. I was looking for a one-stop-shop type of product. If someone's looking for that, this might fit those needs.
I'd rate the solution at a seven out of ten. We're not fully utilizing the product. That said, from what I've seen, what I use, and what I can generate from the product, it's decent.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
senior system integrator at a retailer with 10,001+ employees
It's a reliable product for analyzing sales data, but disaster recovery and support need improvement
Pros and Cons
- "Scalability isn't a problem for Hyperion."
- "Hyperion is a stable product."
- "Hyperion has much room for improvement, especially disaster recovery. You don't have the option to choose the proper disaster recovery method. We have Hyperion and an SQL server on the backend. We have active solutions for the backend database server, which aren't working for our people. They've asked us to remove the high availability to increase application performance."
- "Oracle support has a lot of room for improvement. Our requests for service, bug fixes, and new features take a long time."
What is our primary use case?
Hyperion is a business analytics product. In addition to analytics. it calculates all the sales data and audits everything as well.
What needs improvement?
Hyperion has much room for improvement, especially disaster recovery. You don't have the option to choose the proper disaster recovery method. We have Hyperion and an SQL server on the backend. We have active solutions for the backend database server, which aren't working for our people. They've asked us to remove the high availability to increase application performance.
Another feature that needs work is identity management. It's okay, but they still use old-fashioned ID integrations. Today, there are more secure types of authentication, but these options are unavailable.
What do I think about the stability of the solution?
Hyperion is a stable product.
What do I think about the scalability of the solution?
Scalability isn't a problem for Hyperion.
How are customer service and support?
Oracle support has a lot of room for improvement. Our requests for service, bug fixes, and new features take a long time. It's will take two or three years for them to add the features we want, and they haven't been able to provide a correct solution for these problems.
What other advice do I have?
I rate Oracle Hyperion five out of 10. The process of fixing bugs is very slow, and there's no transparency. When I tell Oracle about a bug, they acknowledge the request, but customers have no way of knowing about the progress they're making. Customers should get an update about this.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Principal EPM Consultant at a consultancy with 11-50 employees
Saves time and helps to eliminate errors
Pros and Cons
- "The accuracy of data gathering and consolidation is very good."
- "The return on investment for this solution is good."
- "The analytical side of the product could be better and needs to be improved."
- "Technical support from Oracle is very poor."
What is our primary use case?
We are system implementors and this is one of the products that we provide to our clients. We implement solutions according to the client's requirements.
The latest use case that I worked on was in the banking sector.
What is most valuable?
This solution reduces the time required for EPM tasks.
The accuracy of data gathering and consolidation is very good.
What needs improvement?
The analytical side of the product could be better.
Improvements should be made when it comes to integration with other products.
The reporting capabilities need to be improved.
What do I think about the scalability of the solution?
I work with more than 30 different clients. Some of them are very large, with more than 2,000 users. In total, there are more than 10,000 users.
How are customer service and support?
Technical support from Oracle is very poor.
Which solution did I use previously and why did I switch?
I have worked with other EPM products. All of them have pros and cons when compared to others.
How was the initial setup?
The initial setup is somewhat complex. On a scale of one to five, I would rate this product a four in terms of complexity.
This solution can be deployed on-premises or in the cloud. They have their own cloud but they are going to utilize the Amazon service for data centers, as far as I know.
What was our ROI?
The return on investment for this solution is good. I would rate it a nine out of ten in that regard. I have witnessed a lot of major changes in my clients. One such change is that the time required for tasks is significantly reduced. For example, a budgeting task normally takes three months to complete using this kind of solution, and that is reduced to a couple of weeks.
The second point is that there is often a lot of gaps between data gathering, consolidating through the emails, and other processes. There are a lot of mismatching values and the accuracy can be poor. When using this solution, it improves to 99.9% accuracy.
What other advice do I have?
My advice for anybody who is implementing this product is to first clarify what it is that they want to do. What they gain from the product as an EPM differs from vendor to vendor. Each of them has pros and cons. Before deciding on any product, one needs to decide what they value and what they are expecting.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a consultancy with 10,001+ employees
Easy cloud installation, high-end pricing, but has too many updates
Pros and Cons
- "The latest cloud version is more efficient for financial implementations."
- "From a technical perspective, the technical support could be improved and the price could be reduced."
- "Oracle support is not quite responsive."
What is most valuable?
The latest cloud version is more efficient for financial implementations.
The financial model is quite a good tool.
What needs improvement?
Definitely, there is a scope for improvement. For example, Oracle continuously releases patches. Every quarter they release patches for this solution.
Users have indicated that they do not want the updates as frequently. Patches should be done once a year or twice a year, not quarterly.
From a technical perspective, the technical support could be improved and the price could be reduced.
For how long have I used the solution?
I have been working with Oracle Hyperion for eight years.
What do I think about the stability of the solution?
They never seem to have a stable version.
What do I think about the scalability of the solution?
We can start adding, once we start developing it. From an application standpoint, Oracle Hyperion is scalable, we can scale it. I cannot say that from the client, but from the application side, we can add features to the applications as and when they are required.
How are customer service and support?
Oracle support is not quite responsive. We keep raising service requests when we are faced with issues, but they keep giving us solutions that we have already tried. Service requests keep going for months and months. In my opinion, it is not helping very much. Even after raising the severity level one service request, it is ongoing for several months.
Which solution did I use previously and why did I switch?
Prior to Oracle Hyperion, I have not used any other BPM tools.
How was the initial setup?
The cloud version is easier to set up.
What's my experience with pricing, setup cost, and licensing?
It's too expensive.
As Oracle's pricing is on the higher end, most businesses prefer to have their own private cloud.
What other advice do I have?
I would recommend this solution to others who are considering it.
I would rate Oracle Hyperion a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
President/ CEO at Redhill Business Analytics
Planning and budgeting solution that provides high ROI for large enterprises
Pros and Cons
- "This product is very scalable and provides high ROI."
- "The ROI is high, and I think they provide a lot of value."
- "The level of complexity of the implementation is always a challenge."
What is our primary use case?
Hyperion is a planning and budgeting solution for large enterprises.
On-premise, we have anywhere from 10 to 50 users. Clients are moving to the cloud versions of the software. Although we do on-premise, we also do the new cloud versions, which is called EPBCS, or Enterprise Planning and Budget Cloud Service. The market is moving away from the on-premise version.
What is most valuable?
The solution has good integrations, but they could still be improved.
What needs improvement?
The level of complexity of the implementation is always a challenge. They're for larger enterprises. They're just complex implementations and obviously we implement them, so we know the steps that have to be done. There could be better integration tools.
What do I think about the stability of the solution?
It's pretty stable. These Hyperion planning solutions do require maintenance, so that's always an issue.
What do I think about the scalability of the solution?
This product is very scalable.
How are customer service and support?
Technical support is mixed. When you get to the right people, it can be very good, but if you don't get to the right people, it's not so great. It really depends.
Which solution did I use previously and why did I switch?
We specialize in EPM solutions, originally from Hyperion Essbase and then onto Hyperion planning, and now we're mostly in the cloud. It's just a natural product migration, so that's the main reason why we chose it. Hyperion is the market leader in this space.
How was the initial setup?
The initial setup was complex. On a scale of one to five, I would rate the complexity a four.
What was our ROI?
The ROI is high. I think they provide a lot of value. On a scale of one to five, I would rate the ROI a four.
What other advice do I have?
I would rate Oracle Hyperion a 9 out of 10. It's not perfect, but it's good. It's probably the best on the market.
My number-one advice is that you probably shouldn't do the on-premise. Go to where the future is—which is the cloud—unless there are very specific reasons because all the development and all the new features are coming out on the cloud first.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at GeoLM
Easy to use even if you're not familiar with BI technology
Pros and Cons
- "It's very easy to use and the functionality is quite complete."
- "The Oracle technical support in our area is terrible."
What is most valuable?
It's very easy to use and the functionality is quite complete. And it's easy even if you're not very familiar with BI technology. Most notably very easy and intuitive transformation from relational schema to multi dimensional schema. Complete tabular data presentation with full drilling process and statistical functions. Corresponding charting data presentation with full drilling functions. Full interactive reporting including tables and charts. Join unlimited queries into different databases.
What needs improvement?
Its GUI could use some refinement. I think it's easy to use, but it's hard to say because we are very familiar with this product and have been using it for many years. For a new user, this product should be updated to work better with the environments of new operating systems. Modernizing the user interface is something I would suggest. But, in terms of overall functionality, I have no complaints. At the same time, I don't know if I'm objective after having used it for so long. I don't know if a new user would have the same opinion as I do.
For how long have I used the solution?
I have been using this solution for about 25 years. It used to be called the Brio Intelligence Suite. And then Brio was acquired by Hyperion, which was subsequently absorbed by Oracle. As they have done with Zibo, Oracle has incorporated all these BI tools into their BI platforms.
How are customer service and support?
The Oracle technical support in our area is terrible. They don't offer support. Whenever we need it, we try to find solutions online. Before Oracle purchased the suite, support was okay. Oracle is a huge company and its focus is mainly is its database business. All the other businesses are complementary to this company and BI is not an exception. Generally, support is not Oracle's strong suit. Oracle is not interested in many of its products. They are purchasing the products in order to have access to the client
What other advice do I have?
I would rate the Hyperion Business Intelligence platform eight out of 10. However, I would not recommend this product to a new user. When we started with the Brio platform, which has passed several stages of ownership, this product was a highly rated product. That's why Oracle acquired it. The global user base was huge and we were doing business with this product.
But after Oracle bought this product and it was abandoned, in a manner of speaking. They do not support it. They do not update the product. Although my opinion as a long-time user is generally positive, I would not recommend this product to a new user. Nowadays, there are other products that are better supported and updated by companies that have either bought them or developed them.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 24, 2026
Flag as inappropriateDirector Enterprise Applications and eBusiness at a retailer with 5,001-10,000 employees
Reliable, building flexibility, but difficult to maintain
Pros and Cons
- "Oracle Hyperion is an engine allowing you to build whatever you want on it."
- "Oracle Hyperion generally it's quite a complex architecture that is hard to maintain."
What is our primary use case?
We used It was used for budgeting, monthly management reporting, and forecasting.
What is most valuable?
Oracle Hyperion is an engine allowing you to build whatever you want on it.
What needs improvement?
Oracle Hyperion generally it's quite a complex architecture that is hard to maintain.
In our case, the issue was with the lack of people in Kazakhstan who know the product. there is a very limited number of resources available on the market.
For how long have I used the solution?
I have been using Oracle Hyperion for approximately 11 years.
What do I think about the stability of the solution?
I have found Oracle Hyperion to be stable.
What do I think about the scalability of the solution?
The scalability of Oracle Hyperion is not that simple. However, for our usage, we do not have any performance issues. We didn't try to scale it that much.
Which solution did I use previously and why did I switch?
Previously to using Oracle Hyperion we were using Excel.
How was the initial setup?
The installation is at a medium difficulty level. It is similar to Oracle E-Business Suite.
What about the implementation team?
Oracle Hyperion was implemented with the help of an integrator.
What's my experience with pricing, setup cost, and licensing?
Oracle Hyperion is not an inexpensive solution.
What other advice do I have?
I would advise others to use a cloud solution if there is one available.
I rate Oracle Hyperion a seven out of ten,
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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