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Opsgenie Valuable Features

IT Manager at a tech services company with 501-1,000 employees

The integration feature is the most valuable. It provides a lot of customizations for the integrations we use. 

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Tools And Automation Engineer at Brillio

OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible.

There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it. 

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