OpenText Operations Bridge Reviews

What's most valuable for us is the ability to see all events that occur on our network.

It gives us the ability to monitor the entire infrastructure proactively and reactively. We can build incident event management and problem management processes in case of a problem so that an event is registered. We can then change the event to an incident and resolve it in the least amount of time as possible. If we can't resolve it, it enters our problem process where we can determine the source, possible fixes, and prevent the same problem from occurring in the future.

There are a couple of areas of improvement:

• Performance needs to increase; and
• Better correlation from the box rules.

We've used it for four years.

We haven't had any issues with deployment.

Stability is pretty OK. We previously had issues with a large amount of correlation rules, but OM has mostly eliminated these problems. We've thrown 1000 different correlation rules at it and it's working just fine.

Scalability is not relevant because it's a standard solution that's built for a particular purpose, which it accomplishes.

3-4/5

We performed the initial setup, which I'd rate as 3/5.

We did evaluate other options, but the suite of HP solutions -- Operations Manager, SiteMinder, Essentials, Service Manager -- is better than anything else out there.

Plan and then integrate. Planning requires a good assessment of your needs. Be prepared also make some in-production investments because you'll likely need to make changes on-the-go as you determine how to correct mistakes.

The most valuable feature is the integration with other HPE products because it enables us to feed all the information into same area; whereas before it was in different sites.

It is very adaptable and relatively easy to install.

I can't think of any areas for improvement at the moment, but we haven't had it for long enough for me to say. We're still in the process of assessing it. It's been pretty impressive so far.

The stability has been very good so far. We've only had it a short time.

It is very good on scalability.

The technical support is normally very good, but occasionally patchy.

We were coming to the end of life with the hardware and software we were running, which are also HPE products. We've moved into this new area, so it was a combination of the hardware and software.

The initial setup had some challenges; but since it was completed, it has been very stable.

The initial installation document didn't have some of the prerequisites we needed to install the software; but we looked at the installation document again recently and they added all that information. So, in our particular case, it was good.

We're with HPE anyway, but the other vendors would have been Microsoft or IBM. But, really, it's generally going to be HPE because we're already using them.

I would recommend this product to colleagues given our current assessment, but we haven’t fully utilized it yet.

The most important criteria to us when we choose a vendor are stability and support.

It's very scalable and it does seem capable of accepting the volume. You can just keep expanding it as your organization grows.

It integrates with a lot of other products. You can integrate it with ticketing systems and all sorts of software. There are links to software that allows it to be monitored. It's a monitoring system, so it makes sure that everything is up and running. You can have dashboards and just make sure everything is up, working, and functioning correctly.

There is a new release which is much more GUI based. We haven't moved to the new product, which is OMi. So that probably does more of what I want, and has more to do with event management and is event based.

We're using Operations Manager (OM). I want to see better event planning. I would like event correlations. This is the thing I've always been interested in, but with the existing tool, it's been very, very difficult to do. I think this has been addressed in OMi, but I've yet to see that. When I really move to it, then I might increase my rating to closer to a nine. The event correlation is not there and it is a complex tool.

Even though it claims to do event correlation, in reality, you could just write a program from scratch to do this. That is fine, but it's not part of the product. For the new one, I believe it's supposed to do that. OMi is supposed to be much better for event correlation. So I'm looking forward to getting down to really using that.

This has been in our company for 20 years.

It's very stable. There are always some issues, but they tend to occur when changing the product. When it's up and running, it tends to stay that way. It's a very stable product and its origins are about 20 years old. It’s been around for a long time and it has a good basis.

It's capable of being expanded to extreme levels.

I use it. We've got dedicated technical support and that's very good. Because the product was not so well known year ago, it used to be a lot more difficult. We would get put through to people who didn't understand the problems at all and it took quite a long time before you could speak to somebody who did understand. Now we've got dedicated people and it's much easier. Everything happens really fast now.

I was not involved in the initial setup, but I've been involved in migration to a later product. The migration was very complex. It is a very complex product. It probably took me a year before I really felt I understood the product at all. It wasn't something that you can learn in two or three weeks.

It's just a vast complex product and it has also evolved. That's the downside of the product evolving, because there's lots of things that come from its origins and there are some things which have been added, and you can tell the difference. You can tell that it's not brand new because it keeps changing names. It used to be called OpenView and all those commands are OV this and OV that, so I it wasn't updated on that part of it.

Because they've been here for 20 years, it's very difficult to move away. At one time, I was trying to influence a change, but it proved to be impossible. Now that I've got more used to the Operations Manager, I'm happier with it. We'll see whether or not the next generation is really good, or as good as it says on the box.

No one would actually use Operations Manager now, so go straight to OMi. I also recommend to study, study, and study to learn the product.

First case of installation of the tool with the business branch of a French telecom provider.
We installed the tool with SiteScope, Network Node Manager and Network automation.
I don't remember the exact environment but we had more than 2000 network nodes and a number of servers.

Installation of a preprod and prod environment. Not much customization. Some rules for enriching and installing the different connectors. Some business view was created too

Great experience but I moved to network automation for a new project.

the implementation of Operation Manager made it possible to centralize the events of several supervision tools such as sitescope, Network node manager or Nagios.

This is one of the big advantages of the product, the connectors developed by microfocus.

All the enrichment part allowed to reduce the processing time of support tickets. All the information was already present in the alarm.

We could have gone further with the connectors to the ticketing tools.

Translated with www.DeepL.com/Translator (free version)

the most important aspects in Operation Managers are:

* The total environment provided by microfocus. All the tools can be implemented together with a certain ease.

*A lot of documentation provided by Microfocus and a fairly large community. The forum is provided in response from members.

* Enrichment is also a strong point but also found among competitors

level 1 technical support is incompetent. I'm almost afraid to open tickets because I know I'll be asked the same thing 8 times.

The price is very expensive for a tool that doesn't evolve very quickly compared to competitors.

I've been working with the solution for five years.

We haven't faced any stability issues. There hasn't been any crashes or glitches.

We haven't faced any issues with scaling the solution.

lot of bug with queue

We've been in contact with technical support, and we find it to be unreliable. They always ask the same questions and they don't fix the problems. We're very unhappy with the level of support they provide.

We're currently looking at switching to Canopsis, which is an open-source product. It has all the modules we need and it's absolutely free. It's very similar to Operations Bridge, for the most part.

I didn't participate in the original setup, so I'm unsure as to if it was straightforward or not.

The solution itself is quite expensive. We did have to pay extra for technical support when we purchased the solution, however. It was included in the price.

We don't have a relationship with the solution; we're just a customer.

It's a good solution overall. On the market, there aren't many other solutions, other than maybe BMC or a few more. It's expensive, but it's very good.

I'd rate the solution eight out of ten.

The most valuable feature is the event correlation and how we handle the events. There are a lot of possibilities and it's a new experience for us. I used to work with IBM. It's another way of working and thinking and it's a revelation for us.

It helps us the most with correlations of events and events handling; how we do that in SM9, it is a new way of working for us. I'm very pleased with it.

There are a lot of locked files and I don't know always to search for the good locked file that can show us more information. There are a lot of locked files, about a thousand. You cannot always find the correct information to solve an issue.

We have worked now almost two years with OpsBridge and it is a very stable system. We hardly experience difficulties or down times. It is the most stable system I ever used.

We have almost 50,000 employees. I know that a lot of customers work with OpsBridge. They find it easy to use, and how we implement it makes it very nice for the customers. I know that the customers are satisfied.

We have a deal with HPE and we have all the tools of HPE. I think they make good tools. There is always room for improvement, but basically they always have good tools.

I have only compared HPE products that I work with and I have my experience with HPE. I have not evaluated other solutions.

The most valuable features are that the main console, which our customers really like, the sexy UI, its complete passivity, and ability to work with non-HP vendors. But the main advantage is the reporting capability.

My customers are happy and satisfied with the monitoring capabilities that give them a more precise picture of company performance. The company can can improve and make changes according to the data that monitoring provides them.

It can run a little slow if not configured correctly or if a customer doesn't use it properly.

The product is very flexible and can be adjusted to our needs. It has good scalability as you can use Ops Bridge for 5000 samples and then increase it to 10,000 with no problems.

Israel lacks tech support for this product. I could only get sufficient support from California. I don't think there's a large enough market in Israel.

I am from an integration company and I'm not obligated to any vendor and I recommend HP.

We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems.

It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage. Maybe it is an improvement point for this product. It's not easy to integrate with Operations Bridge.

It should be plug-and-play.

It was a very stable product, but now I noticed it's not a very stable product anymore. Under its previous name, it was very stable, but since they changed it to Operations Bridge, it's not very stable. When the product is complicated, it can lead to the solution being unstable.

Our entire administrative team uses Operations Bridge. That is around 50 people at the same time. We send lots of events by email from Operations Bridge.

Their technical support is also not very good. If we open a case, because we couldn't solve the problem, the case comes back. We don't open a case just to ask a question to the support team.

The setup was very complex.

It should be easier to use this product, because once you're in production, systems are more complicated. This kind of tools should be very simple and straightforward.

I would rate this as six out of ten.

After I think ten years of using OML, we finally had some nice dashboards, which enabled us to get more insight and produce reports.

I would like the scalability and stability improved.

For OMi, it's not stable enough to get an enterprise solution out of it. I was interested in a solution presented at HPE Discover London because we are talking about 7,000 servers. They had 50,000. So I will follow up on that to talk to the technicians involved to see what was involved to get that working.

I want to investigate that further because I'm not sure whether the scalability is currently in there out of the box. It will be in there, but it will need a lot of tweaking and tuning.

Technical support could be better.

The initial setup went quite well. It was smooth.

When we were looking for a solution, we were looking for something that had the same features as where we were coming from; so it would be just a natural step to take. We were with OML before. We have them both now.

We looked at other vendors, but we have a five year contract with HPE, so it wasn't necessary.

Plan right.