We use the solution for backup data protection of on-premises, in-cloud, and virtual environments. Also, we use it for the features such as production tab and recall tool.
Assistant General Manager at a computer software company with 5,001-10,000 employees
Reasonably priced, but its customer service needs a lot of improvement
Pros and Cons
- "The solution is easy to use."
- "We face challenges with its stability."
What is our primary use case?
What is most valuable?
The solution is easy to use.
What needs improvement?
The solution's customer support service needs a lot of improvement. Presently, they take a long time to resolve simple issues.
What do I think about the stability of the solution?
I rate the solution's stability as a four. We face challenges with it, and the support team has not been able to fix them.
Buyer's Guide
OpenText Data Protector
June 2025

Learn what your peers think about OpenText Data Protector. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have 2000 users of the solution in our organization. I rate its scalability as a six.
How are customer service and support?
The solution's customer support service for setup and ongoing issues could be better.
How was the initial setup?
The solution's initial setup was easy, but it took two months to complete the process because of its poor technical support.
What about the implementation team?
The solution's support team executed the deployment for us. It was a time-consuming process.
What's my experience with pricing, setup cost, and licensing?
The solution's price is more reasonable than the other vendors.
What other advice do I have?
If the solution's customer service improves, it will stand out as the best product compared to other vendors. I rate it as a five.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner/customer

Project Manager and Technical Consultant at a computer software company with 201-500 employees
A highly stable solution that requires making the solution more affordable for its end-user
Pros and Cons
- "It is a stable solution. Stability-wise, I rate the solution a nine out of ten...The initial setup process for the solution is easy."
- "The product can be developed by including functionalities like DR, CDP, and SureBackup, which are currently unavailable in the solution."
What is our primary use case?
We use the solution mainly for backup and recovery of all our infrastructures. Also, we are using Veeam for this purpose.
What is most valuable?
Regarding features, the solution is highly stable when it comes to taking backups of our enterprise infrastructure, such as Linux, Oracle, and SAP.
What needs improvement?
If I compare products from HP to Micro Focus, I do not see a lot of development in Micro Focus like before. The product can be developed by including functionalities like DR, CDP, and SureBackup, which are currently unavailable in the solution. However, one also needs to consider that Micro Focus is used by enterprise-sized businesses that don't care about many features. The solution's data protection features and scalability could be improved.
For how long have I used the solution?
I have been using Micro Focus Data Protector since March 2020. We are using Micro Focus Data Protector 10.03 and 11.03. My company is a consultant who provides the solution to its customers
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Micro Focus is not as scalable as Veeam. Also, I have many customers working on Micro Focus Data Protector.
How are customer service and support?
I remember that many of the cases of our customers that were highlighted to the customer support team remained unresolved for a week. Actually, Micro Focus needs to invest more resources because the product is sold from company to company.
How was the initial setup?
The initial setup process for the solution is easy.
The time taken for the deployment depends upon the infrastructure. If you have a lot of servers and storage, a lot of effort is needed to take care of the integration part of the solution. Veeam's deployment process is easier since it has a better user-friendly GUI. But, again, it depends on what the customer exactly needs.
Our company only needs staff members while carrying out any upgradation or migration processes.
What's my experience with pricing, setup cost, and licensing?
The license for the solution is very expensive compared to the other products in the market. There are two types of licenses. Now, they are forcing all the companies to go for their capacity license, which is very costly. If a company is growing, it will require more of the solution, and the company will have to pay more.
What other advice do I have?
I would recommend Veeam over Micro Focus Data Protector. Overall, I rate the solution somewhere between six to seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
OpenText Data Protector
June 2025

Learn what your peers think about OpenText Data Protector. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
It is a good solution for backing up physical media, but it doesn't work well with VMs
Pros and Cons
- "Data Protector's GUI is the most useful feature."
- "The GUI could be updated. The GUI hasn't changed since version 6. It's on version 10 now. The reporting could also be better. Also, while Data Protector is excellent for backing up physical hardware, it needs more features for backing up VM images because many environments use hypervisor."
What is our primary use case?
I provide Data Protector as a solution to my customers, but I have fewer clients using the product these days.
What is most valuable?
Data Protector's GUI is the most useful feature.
What needs improvement?
The GUI could be updated. The GUI hasn't changed since version 6. It's on version 10 now. The reporting could also be better. Also, while Data Protector is excellent for backing up physical hardware, it needs more features for backing up VM images because many environments use hypervisor.
It's not as good as some of its competitors. One image backup job should be able to restore the file or database level, but Data Protector has to create three separate jobs.
For how long have I used the solution?
I have been using Micro Focus Data Protector for more than five years.
What do I think about the stability of the solution?
Data Protector is stable.
What do I think about the scalability of the solution?
Data Protector can scale up, but I have never used that feature.
How are customer service and support?
I rate Micro Focus support six out of 10. In the past, I contacted Micro Focus support frequently, but most of my customers stopped using Data Protector. I had a good experience with their team five years ago, but their technical support has gone downhill since then.
How would you rate customer service and support?
Neutral
How was the initial setup?
Setting up Data Protector is straightforward. I rate it 10 out of 10 for ease of setup.
What's my experience with pricing, setup cost, and licensing?
I rate Data Protector six out of 10 for affordability. I don't know the exact cost, but the Micro Focus license is expensive compared to other products like VM. You can back up VMs for free.
What other advice do I have?
I rate Micro Focus Data Protector six out of 10 overall. I would recommend something besides Data Protector. It isn't competitive with other products and doesn't support replication features. So it's less competitive with other products in the market. So I wouldn't advise.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Lead Solutions Architect at New York University
They need to focus more on hardware-based instant recovery, client recovery, and cloud abilities
Pros and Cons
- "It is a traditional backup model. If you talk about file server and the official Windows database, it's a stable product."
- "Micro Focus Data Protector must improve its overall evolution record. They need to focus on hardware based instant recovery, client recovery, and cloud ability. Now there is no cloud ability."
What is our primary use case?
file backup and VM backup
How has it helped my organization?
Nops, MFDP Solution is outdated in termes of current backup and protection requirements and we are forced to move to another solution
What is most valuable?
The world has changed, growth is happening towards cloud capabilities, and this product is not that developed. If you were to ask me what I like about Micro Focus Data Protector previously, I would say that this product is a single platform manager. At that time there was not any competition. You got the backup guaranteed even if it took some time, but in the they recovered the file. It was a really strong backup solution which contained a single license for tender services. But now the world has changed. There is instant recovery available but they're still an application based backup model. They didn't evolve.
What needs improvement?
Micro Focus Data Protector must improve its overall evolution record. They need to focus on hardware-based instant recovery, client recovery, and cloud abilities. Now there is no cloud ability.
Another thing they need to work on is that they still lack bare-metal VM and bare-metal recovery models.
The third issue they need to improve, and at the top of the list, is that with the RTO and RPO, we cannot come to a customer as an industry best. Because what happens when you sell is that recovery takes the longest time. This is the pain point in the solution, that it takes time compared to instant recovery.
In terms of additional features I would like to see included in the next release of Micro Focus Data Protector, I will be looking for instant recovery features and for better reporting. To sum up, instant recovery and cloud ability (backup to cloud, return to cloud and restore).
For how long have I used the solution?
I have been using Micro Focus Data Protector in my current environment for about one and a half years and almost seven years total.
Currently, I can only give negative feedback because my experience in its current state is not up to the mark.
What do I think about the stability of the solution?
It is a traditional backup model. If you talk about file server and the official Windows database, it's a stable product.
But in the VM, nobody is looking for backup for the sake of backup, you are looking at backup for the sake of recovery. It's not frequent, but it happens, so any backup solution should not be focused just on what to backup but focused on how fast they can recover the data. That is the idea of Rubrik. The other competitors don't focus on backup, they focus on recovery. They talk about the instant recovery in backup, the RPO and RTO. When you talk about relation, the focus is towards stability and client complaints. And they still don't have their own dedicated hardware for the backup.
What do I think about the scalability of the solution?
Nops
Which solution did I use previously and why did I switch?
So I went from the Omni Backup to HP Data Protector to Micro Focus Data Protector. I have seen all three transition products. They have stopped developing. I don't know why that happened.
What's my experience with pricing, setup cost, and licensing?
High in SA renewal cost for not future development
Which other solutions did I evaluate?
Yes, at that time they are leaders in the backup
What other advice do I have?
On a scale of one to ten, I would give Micro Focus Data Protector a three or three point five at the highest. If somebody wants to argue, I can go up to three point five, otherwise, three. It is very simple - they have not adopted the latest technologies. Micro Focus Data Protector works, but it's very slow and for the environment I'm running in there are better backups.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sales Engineer at Palo Alto Networks
Protects information, easy to deploy, and reasonably priced
Pros and Cons
- "What we find most valuable in Micro Focus Data Protector is that it provides Japanese data protection, for example, it protects information such as the full Japanese name, address, etc."
- "We have a lot of requests for the Micro Focus team, particularly in terms of the Japanese data pattern, as it's not as good now. The Japanese data pattern accuracy of the Micro Focus Data Protector needs to be improved because there are a lot of false negatives and false positives. We are currently testing this and our product team has been communicating with the Micro Focus team."
What is most valuable?
What we find most valuable in Micro Focus Data Protector is that it provides Japanese data protection, for example, it protects information such as the full Japanese name, address, etc.
What needs improvement?
We have a lot of requests for the Micro Focus team, particularly in terms of the Japanese data pattern, as it's not as good now. The Japanese data pattern accuracy of the Micro Focus Data Protector needs to be improved because there are a lot of false negatives and false positives. We are currently testing this and our product team has been communicating with the Micro Focus team.
What we'd like to see in the next release of the solution is better compatibility with other products, apart from a more accurate Japanese data pattern.
For how long have I used the solution?
I've been dealing with Micro Focus Data Protector for two years.
What do I think about the stability of the solution?
Micro Focus Data Protector, in terms of stability, is not so bad.
What do I think about the scalability of the solution?
I'm not sure how scalable Micro Focus Data Protector is because the DLP service goes through my company's SaaS product.
How are customer service and support?
There's no need for me to contact technical support for Micro Focus Data Protector because my company's product team is there to answer my questions.
Which solution did I use previously and why did I switch?
I didn't use a different solution before using Micro Focus Data Protector. It is a first for me.
How was the initial setup?
The deployment for Micro Focus Data Protector was easy.
What's my experience with pricing, setup cost, and licensing?
Pricing for Micro Focus Data Protector is reasonable.
What other advice do I have?
My company and its customers use Micro Focus Data Protector, though I'm not sure which version of the solution is being used. It's deployed on the public cloud and via a SaaS service.
My rating for Micro Focus Data Protector is eight out of ten.
I'm a reseller of Micro Focus Data Protector.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Founder at a comms service provider with 11-50 employees
Flexible, very stable, and easy to set up
Pros and Cons
- "If you have an idea of what you are doing, it's very flexible and very stable."
- "The downside of the flexibility on offer is if you over-configure it, it may fail to function as some configurations may not match."
What is our primary use case?
We can back up Oracle databases, SQL databases, Windows machines, Linux, and virtual machines like VMware with this product.
What is most valuable?
In terms of configuration, it's very flexible.
If you have an idea of what you are doing, it's very flexible and very stable. We've been using it since 2010 without an issue.
What needs improvement?
The downside of the flexibility on offer is if you over-configure it, it may fail to function as some configurations may not match. That said, it's a very flexible tool to use it. It helps to start with minimal configuration to avoid misalignment of parameters.
The scheduling could be better. We thought they had made some improvements, however, the scheduling of backups needs to be more flexible and we need to be able to apply different policies at different times.
For how long have I used the solution?
I've been using the solution since 2010. I've been using it since version six onwards. It's been more than ten years at this point.
What do I think about the stability of the solution?
The stability is great. For the most part, there are no bugs or glitches. It doesn't crash or freeze. It's reliable. However, when it comes to new versions, there are certain issues that crop up. They may be due to new developments.
What do I think about the scalability of the solution?
It's scalable. You can have multiple Cell Managers. For example, let's say your environment is very large. You can have the backup server dedicated to a certain group of targets, and then you can have multiple backup servers. You can have another backup server that manages the other backup servers, which means now you can have a global view of all the backup servers.
At the same time, when it comes to storage, you can integrate it into several storage areas. Instead of just using tape, you can use the backup directly to disk. That means even the disk capacity can scale up to many terabytes depending on the storage you are using.
In terms of users, I can't say we have so many users as we are an enterprise, and within an enterprise, there'll be people dedicated to managing the backup.
As we have a couple of hundreds of systems that we are backing up, I would say that we use it quite extensively.
How are customer service and support?
We've used technical support in the past. For example, recently, we were changing our licenses from the traditional licensing to capacity We had to ask them to help us apply the license. That was the first time we were applying that license. For the traditional licenses, we've been doing it ourselves without a problem. They helped to show us how to apply the license, which means next time we can do it ourselves.
How was the initial setup?
The initial setup is straightforward if you know what you are doing. However, due to the flexibility, you may find that you need someone who can guide you in terms of doing the minimum that is required, instead of just over-configuring it.
In 2010, when I started using it, the backups were actually failing every day, only to find that there were too many mismatching configurations due to the flexibility.
The deployment process can take a couple of days. For us, we are a large environment. While the installation itself doesn't take long, the configuration will take time in terms of configuring the backup devices and making sure that everything is working. We need to test and then add new clients. Most of the time required is just to configure the backup devices, like the disks to the virtual tapes, and add that line. However, the installation itself doesn't take long. That part you can do in half a day.
There are just a few people managing the backup environment, however, there are a couple of hundred systems that are being backed up. In terms of the people, we have about five users who look after the environment. However, it's stable. They are not busy with the environment every day. It's just to manage backups.
In general, the size of the team needed to watch the system depends on the size of your environment. The platform itself doesn't need a lot of people. One person is enough. That said, just looking after backups is what makes you look for more people. Looking after the platform, we've been using one person for a long time.
What's my experience with pricing, setup cost, and licensing?
In terms of licensing, you just pay for the licenses you use. That said, it depends on what you want to do - depending on the functionality you need. With capacity-based licensing, you just pay for the size of the backups, and you have all the functionality that comes with the platform.
Which other solutions did I evaluate?
We've tried Veeam for VMware, for virtual machines. At the time, it had limitations. We have since stuck with Data Protector. We have evaluated other solutions, however, for some reason, we decided not to go further.
What other advice do I have?
I'm a customer and an end-user.
We are almost using the latest version of the solution. We are actually using 10. We haven't yet upgraded, however, we are just a step away from the latest.
I would recommend the solution to others. They are 100% perfect. Just like any company, they have their own issues. That said, I would still recommend it as a comprehensive backup and recovery solution.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Manager - IT Systems at a transportation company with 501-1,000 employees
Easy to use and scalable with a straightforward setup
Pros and Cons
- "It's a good product that's pretty easy to use."
- "It would be ideal if they could improve their level of support."
What is our primary use case?
We primarily use the solution as a backup. It basically backs up all of my premium items.
What is most valuable?
It's a good product that's pretty easy to use.
The solution is scalable.
The initial setup is rather straightforward.
What needs improvement?
It would be ideal if they could improve their level of support.
For how long have I used the solution?
We've been using the solution for eight years or so. It's been a while.
What do I think about the scalability of the solution?
The product is scalable. If a company wants to expand it, it can do so. It's not a problem.
We have less than 100 people on the solution right now.
How are customer service and technical support?
The level of support is lacking. They need to step up the level of service they offer. We aren't 100% satisfied. They are friendly, however, they aren't really flexible.
How was the initial setup?
The installation is pretty straightforward and simple. It's not too complex or overly difficult. A company wouldn't have any trouble setting it up.
The deployment is fast and likely you can have it up and running in a day.
You don't need a big technical team to handle deployment and maintenance. You might just need two people who are engineers.
What about the implementation team?
I handled the implementation by myself. I did not need the help of any integrators or consultants at the time.
What's my experience with pricing, setup cost, and licensing?
The product is reasonably priced. It's not too expensive.
What other advice do I have?
We're currently using version 10 of the solution.
I'd rate the solution at an eight out of ten. It's pretty good.
I'd recommend the solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Backup Administrator Individual Contributor at a financial services firm with 10,001+ employees
An automated backup and recovery software with an easily manageable file system backup, but the scheduler setup could be better
Pros and Cons
- "The normal file system backup is easy to manage, and our success rate is quite high."
- "The scheduler setup could be better. We are facing some issues scheduling the job based on our requirements."
What is our primary use case?
We use Micro Focus Data Protector to back up all our infra servers, plus file share and some VM backup.
What is most valuable?
The normal file system backup is easy to manage, and our success rate is quite high.
What needs improvement?
The scheduler setup could be better. We are facing some issues scheduling the job based on our requirements. Furthermore, if we want to change something, we have to run it through all the policies one by one. They don't have a central place to modify and apply it to all the policies. The virtual environment backup could also be better.
For how long have I used the solution?
I have been using Micro Focus Data Protector for four years.
What do I think about the stability of the solution?
It's a stable solution, but every upgrade is such a headache. For example, we currently have to upgrade to a new version, but somehow the connection to storage isn't happening because there are issues with the library.
What do I think about the scalability of the solution?
Micro Focus Data Protector is scalable. It's quite simple as we can just add on more media to fulfill all the requirements. Right now, a few thousand people use this solution in our organization.
How are customer service and technical support?
We had a few cases through email, but one pain point is that they always go through to level one, go to level two, and so on. They spend a lot of time explaining what's going on before the problem is solved.
Which solution did I use previously and why did I switch?
Previously, we used Veritas Backup Exec. So, compared to Veritas Backup Execs, it's a little bit cheaper.
How was the initial setup?
The initial setup is quite straightforward, like Master Media Server.
What's my experience with pricing, setup cost, and licensing?
Our licensing is on a capacity basis.
What other advice do I have?
I wouldn't recommend Micro Focus Data Protector to be used as a cloud backup. But for on-premise and file share use, it's quite okay.
On a scale from one to ten, I would give Micro Focus Data Protector a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free OpenText Data Protector Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
Product Categories
Backup and RecoveryPopular Comparisons
Veeam Data Platform
Commvault Cloud
HPE Zerto Software
Acronis Cyber Protect
Veritas NetBackup
Dell Avamar
Dell NetWorker
Veritas Backup Exec
Oracle Data Guard
Carbonite Server
IBM Tivoli CDP for Files
Buyer's Guide
Download our free OpenText Data Protector Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What are some of the pros and cons of HP Data Protector vs. Symantec Backup Exec?
- When evaluating backup and recovery software, what aspect do you think is the most important to look for?
- Veeam vs. Dell AppAssure vs. ShadowProtect
- Help! Need an opensource backup solution to work with OVM, Linux, Windows, Sql server, Exchange, Sharepoint. Plus bare metal recovery.
- What will be the best strategy for develop a up to date BCRS?
- CommVault vs. EMC NetWorker vs. Dell vRanger
- Should I get a third-party backup solution for Office 365?
- What is the best next generation backup tool?
- Best backup for 100Gbps+ read and write with hardware encryption?
- Do you have an RFP template for Backup Solutions which you can share?