OpCon Reviews

We use OpCon as our central scheduling system. It runs a bunch of automations for our core system as well as for any automated system that needs to be scheduled.

OpCon has eliminated man-hours spent doing repetitive things, and it's also made our execution much more reliable. To do what we are doing currently, it would take at least four or five people, full-time. Clearly, we've cut a bunch of FTEs out of the equation, so that has been a big deal. They have been reassigned to other things. Everybody loves it because they're able to now work on higher-value things.

It also allows us to see metrics of how long our automations take, and control or manage to that to those durations, so we're able to reorganize and rearrange things at a rapid pace to get them completed faster.

We have automated thousands of processes using OpCon. I believe we've automated 100 percent of our processing. I can't think of anything we're doing manually.

In addition, OpCon has reduced our data processing times by, as an estimate, 25 to 30 percent.

The most valuable features are 

• the ability to chain jobs together 
• the integration into Symitar. At the end of the day, that's what makes the big deal for us.

The ability to chain jobs together allows us to create complex interdependencies between our jobs, and the integration into our core system is important because it allows us, through an automated system, to do a huge number of things that used to be done manually.

It is as easy to use as it should be. There is a learning curve, but that's because it's a powerful system.

I'd like to see the product include a view where you can see everything about a specific job on a single screen.

We've been using OpCon for more than 10 years.

The stability of OpCon as a solution is excellent. We never have any issues with its stability.

We have had no issues with scalability. 

We have plans to increase our usage of it. It's primarily used in IT and programming, but it is automating jobs that are requested by, and the results are used by, everyone else in the company. We have automated processes for the lending department as well as branching, account services; everyone.

We have five to seven people who use it on a daily basis. They are either OpCon developers or programmers who are testing new deployments. We need less than one person for OpCon system administration.

SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've always been able to address our questions, which is impressive.

We did not have a previous solution. Our company went with OpCon because it has a very tight integration to our core system.

I was not around for the setup and it's been so long since it was done that I don't think our experience would be indicative for anybody else.

For the most part, upgrades are pretty straightforward. And they've been pretty solid too. We generally do them with the help of SMA consultants.

We have absolutely seen return on investment with OpCon. We've eliminated the FTEs. We have increased the speed at which our automations run, so we're in nightly processing for a shorter period of time. We've been able to run more fraud tests and to run control reports on the nightly run than we would be able to run manually, so that we can identify problem areas or fraud and address them immediately. We use it for all sorts of things.

I believe our cost is about $150,000 annually.

There are add-ons you can buy, which have an additional cost, including products and Professional Services.

We really have not evaluated other options. It is the state of the art for our core system, and we have been happy with it.

The biggest lesson I have learned is that using an automation system like OpCon forces us to really understand the business object of a goal we are trying to accomplish and to be able to articulate it clearly and precisely.

Automating your operational tasks the way that OpCon does is absolutely a better way to do it than any manual system that you may have in place.

We use OpCon to schedule three jobs, repeated ten times a day and five days a week.

This solution gives us the ability to look at each job's output online and determine whether it is ok or not. It can restart failed jobs when they are fixed, and it maintains a log history for statistics.

It was the right solution to industrialize public data processing that was still manual. Time savings were crucial in this choice and automation. This also contributed to the optimization of the work of several people, who were able to devote themselves to other more interesting tasks.

The most valuable feature is the self-service because it has made it possible to provide simple and quick solutions in the handling of certain tasks. Self-service is easy to use for people who are not in the IT department and who must act at any time for and with the customers.

I would like to see improvements with the graphical display during the execution of jobs with complex sequences, step-by-step, in self-service.

A much finer level of authorization for users, with a more direct job return, would be an improvement.

The ability to retrieve information from logs in variables to display relevant information would be helpful.

I have been using this solution for eleven years.

This solution is very stable and you can trust the software.

It responds very well to an increase in jobs and has no real limit.

Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.

We did use another solution prior to this one, but we switched to OpCon because it's more user-friendly.

The initial setup is very simple. When we decided to install OpCon, this was done in two hours and two jobs could be executed directly afterward. For the other two solutions that we tried it was much more difficult, quite incomprehensible, and nothing worked as a result.

We implemented through a vendor team that I score ten out of ten.

This solution is certainly not the cheapest, but we win in time.

Prior to selecting OpCon, we evaluated UC4, Control-M, and APX.

OpCon is easy to access, very easy to use, very complete, and always active.

I use it to monitor long-time events.

The solution enhances the organization as it safeguards against various types of malware through anti-malware, which we use once every few days. 

The image scanning and anti-malware features are really valuable.

The image-scanning features need improvement.

I have been working with SUSE NeuVector for two months. 

The solution is not that stable, so I would rate it a four out of ten.

The technical support is good. 

Positive

The initial setup is easy, and I would rate it a seven out of ten because there were some difficulties. It took 30 minutes to deploy the solution. It only required one person to deploy.

I would rate the solution a five out of ten.