Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us.

There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results.

Nexthink has the capability of integrating with most third-party applications, which is a great feature.

With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80.

When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

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The fact that we can easily have webhooks created in Nexthink to be able to receive alerts directly in our Teams is one of the standout features that I find in Nexthink. Then we can get the data from Nexthink via data exporter to Azure data lake, and we can go 90 days back, which is also one of the cool features that we as an organization find useful because we eliminate the limitation of retaining data. Nexthink retains data for I believe 30 days or 60 days, so we can go even beyond that. The other integration and recent addition of AI is quite nice. Spark, the latest AI agent that Nexthink is introducing, is also a cool feature. In totality, I find Nexthink very useful, and we as an organization find Nexthink very useful.

Webhooks are a very underrated feature that Nexthink supports because if you utilize webhooks properly, you will be able to get your alerts in real-time in your Teams or wherever you would like to receive it. ServiceNow Amplify is also one of the underrated features because it is a browser-based extension that you configure, and the configuration is also pretty straightforward.

Our device outage is very reduced with the help of the great monitoring that Nexthink has to offer, which is the major thing. Our incident management team can utilize their time with other issues or other burning issues that are happening in the organization. On the endpoint side, we would say that we are much more covered than we were earlier. We have eliminated some major outages, issues, and impacts and have reduced them with the help of Nexthink.

Initially, for every single outage, we were not aware of what exactly the numbers were and how many devices were impacted. We had to spend time finding out how many devices were impacted. Now, we simply go to Nexthink. We do not even have to write the NQL query, which is the best part. You do not need to know Nexthink query language. You can use Nexthink Assist to help you with that, and with a single query, you can find all the devices which are impacted by the outage, and that much amount of time is saved from gathering data on the impacted devices. You are saving time in gathering the data, and then applying fixes is also quite seamless via remote action, so you are saving time there as well. From two to three days of time that we used to invest in gathering the details of the impacted devices and then two to three days again for applying the fixes, that time has been substantially reduced with the help of Nexthink.

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Nexthink offers excellent features starting with proactive analysis, then providing insight of the complete environment, creating alerts, helping with software optimization, and automating the task of L1 checklist where we can directly enable short troubleshooting directly to any ITSM tools. Everything appears to be well-implemented.

Nexthink has positively impacted my organization by helping us achieve a high user satisfaction ratio. We have performed user surveys and gathered feedback from user sentiments, and the results improved significantly after the deployment of Nexthink because application crashes are minimized and users are not getting frequent issues on their devices. This really helps any end user because if they are not struggling with day-to-day issues with applications, it is a win situation for both IT and customers.

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We commonly use all of Nexthink's features, such as real-time monitoring, automated device health check-ups, and root cause analysis. Through root cause analysis, we aim to prevent issues, and we also conduct user experience analysis through Nexthink.

Nexthink has a positive impact on my organization. We use Nexthink for endpoint device monitoring, security and compliance, and to enhance user experience. The major positive aspect is that it provides more accurate real-time monitoring, and it has helped my team reduce requests by preventing issues before they occur through normal health check-ups.

By doing that, we can reduce almost 30% of requested tickets because, initially, there are major issues, especially with Windows updates. By deploying new updates and receiving system feedback through Nexthink during root cause analysis and monitoring, we can prevent such issues. We must always keep BIOS and drivers up-to-date, and by proactively analyzing devices, we achieve better outcomes and prevent system issues from occurring.

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Nexthink is also used for creating dynamic reports called Live Dashboards, which are front-face data reports or analytics instruments used to measure how things are going inside my infrastructure and create improvement plans for any issues.

The best features Nexthink offers in my experience include the Live Dashboards, which give real-time data or insights about my organization, the automations, and system and application health monitoring and network monitoring.

I find myself relying most on the Device View module in Nexthink because it gives granular level insights of the systems. It also includes a time scale so I can look back in time to see what kind of issues could lead to a bigger problem. It includes data such as applications running on the system, resource utilization such as RAM and CPU usage, and how the network bandwidth looks. These details allow me to analyze and figure out the root cause of incidents or find solutions for system-level performance.

I would also like to mention that Nexthink has an AI Assistant option, which is a very good feature that provides insights into existing issues, helps understand how the tool works, and guides me in creating queries.

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The best feature of Nexthink combines endpoint data, providing the DEX Score, Digital Experience Score, by combining both the endpoint score and user sentiment score, which is a best feature for Nexthink.

Regularly, whenever I see the scores, by examining the scores, I can determine if devices are performing well and how the users are feeling. Accordingly, I can be proactive and create scripts, which is how it is helpful.

There are many more features in Nexthink, including support for mobile devices apart from endpoints such as laptops. Now, we can also see who the support engineers are who are working on many other things, helping them resolve issues on their mobile devices. These features are very helpful, as well as features including AI tools where we can monitor how companies are using AI tools. There are many features available.

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There are a variety of features Nexthink offers, starting with the ability to send campaigns to users, enable alerts for any specific application crashes or any network issues, and leverage proactive incident generation by integrating with ServiceNow for alarming issues such as system crashes or devices with low disk space. Another feature is creating remote actions, some of which are manual and reduce the manual effort of our engineers to fix a problem, while others can be automated and scheduled to run on an hourly or weekly basis across all devices. These actions not only capture information but also remediate issues, so if they identify an issue, a remote action will trigger at a scheduled time to fix it, so that the end user does not need to contact us to fix those issues.

The feature I find most helpful day-to-day is the digital experience dashboard, which gives us clarity or a holistic picture of how our devices are operating in our environment and how we can further improve it.

There are features such as remote actions, campaigns, and alerts, which are pretty good to use. Lately, we got Nexthink Assist, which helps us investigate as a layman; you just need to write your query in Assist, and it generates the investigations for you, so it is an AI which is pretty useful.

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Nexthink offers very good features. We do not have to connect with the user for any information. We directly obtain what we need from Nexthink, such as system details, network details, all installed applications, and everything else.

Out of those features, the one I find myself using the most or find the most valuable in my day-to-day work is checking network-related issues, such as Wi-Fi disconnection, and GlobalProtect VPN. Most often, VPN problems come up, so I use it in those cases.

Nexthink has positively impacted my organization because we work very fast, faster than previously, since we do not have to connect with users directly. We directly obtain insights from Nexthink, so it is easy to identify problems and solve them. We saved a lot of time, and ticket resolution time is less now than previously.

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The best feature Nexthink offers, in my opinion, is having all the endpoints and all the data available in one place. When a user reports an issue they are not sure about, I can access the platform to see what is causing the problem through the device timeline option in the device view, whether it is the last restart time, application usage, or crash occurrences like a BSOD. I have encountered scenarios where the user faced issues simply because they had not restarted the system or the drive space was critically low and only required clearing cache files on their system. Utilizing Nexthink allows us to create remote actions to clear system cache files efficiently.

One noteworthy feature is the Amplify extension for the ServiceNow tool, which simplifies processes for technicians without extensive training. Instead of needing to guide each technician through our portal, the Amplify feature allows remote actions to be run directly from ServiceNow due to ITSM integration, which has been very helpful. Additionally, dashboards assisting with software licensing have proven beneficial, helping me understand the utilization of Microsoft licenses assigned to a team of 30 people, allowing us to cut costs on unused licenses effectively. These features distinguish Nexthink from other products I have encountered.

Nexthink has positively impacted our organization as it serves the entire fleet, not just individual projects. In our environment, its focus is solely on machines rather than users or specific work, making productivity linked to having a well-functioning system. It provides a common platform for understanding device performance and addressing issues, which I leverage as a Nexthink Digital Experience Analyst to present data-driven insights on machines experiencing RAM issues. This data is instrumental when communicating with the LTS team about necessary RAM upgrades, as I can present clear insights based on operating system data, reducing conflicts regarding understanding. The visibility Nexthink provides ensures that everyone can utilize data to address issues or recognize what is functioning well. This capability fosters collaboration among different teams, providing a transparent, data-driven basis for decisions, thus enabling teams to align on common metrics and monitor application performance effectively.

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The best features Nexthink offers include detailed information about all the devices, such as hardware and software details, application performance metrics, and the capability to manage devices remotely without connecting to them.

Because I work remotely as an endpoint management engineer, I find it very helpful to connect to devices remotely through Nexthink, which requires Nexthink collector to be installed on every device in our organization for communication.

Nexthink manages devices in real time, which is one of the best features, and it also allows searching for any feature through the search bar, where AI provides helpful information related to Nexthink data or devices.

Nexthink helps us manage devices and troubleshoot issues related to device performance and application performance. Additionally, we can run PowerShell queries through Nexthink. The impact of Nexthink on our organization is very positive, making device management easy.

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The best features Nexthink offers in my experience include the ability to analyze all machines as well as the specific remote actions that I can utilize.

The remote actions feature is valuable because if a machine is performing slowly, I can clear the temp and prefetch files. We have created many remote actions for time-saving purposes, which I use on a daily basis.

Regarding time savings, if I were to take remote control of the user's machine using any other remote action tool and troubleshoot it, it would consume a lot of time. Using Nexthink's remote action feature, I simply need to initiate the command, and it runs in the background without taking control of the user's machine, making this very flexible.

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One of the best features Nexthink offers, in my opinion, is Workplace, the Tech AI within Nexthink, which allows me to capture significant data without knowing code. In natural language, I can capture substantial data within Nexthink itself, and anybody can start using Nexthink without needing to use NQL queries.

The Workplace feature and natural language capabilities help my team day-to-day because most management teams are using Nexthink and do not know about NQL queries or the backend of Nexthink to capture data. This is where Workplace Nexthink AI engine comes into play, and they only have to write the natural language expression for Nexthink to deliver that.

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Nexthink completely scans devices and their performance, providing reports in the Nexthink portal that allow us to identify issues before customers report them. Based on identified issues, we can push remediation through Nexthink to resolve problems before clients notice or raise tickets. For vulnerabilities, we can also push remediation scripts or actions through Nexthink.

The tool is very fast, providing live updates to the Nexthink portal within seconds, which helps our company significantly.

The best feature is that it helps us improve DEX scores, which is our major focus, along with vulnerability remediation. For both cases, we push remote actions based on reports from Nexthink, allowing us to remediate vulnerabilities and improve DEX scores very quickly.

DEX scoring is the feature I rely on most day-to-day, as it is a unique and advanced feature in Nexthink.

The dashboard feature in Nexthink is also very good, allowing us to customize it based on our requirements through NQL scripts.

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Nexthink's best features are definitely remote support and the ability to work across platforms, such as macOS. That was a very nice and niche help, especially when competing with InTune, which is one of the things we also use it for. It is a much cheaper alternative than InTune.

MacOS support specifically has helped our team because InTune does stand up against it, but where Nexthink wins is the cost involved. InTune is very expensive for most customers, especially the customers that we take on. We normally take on customers that are recovering financially after the COVID situation. This definitely stood out and made us a competitive company.

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The best features Nexthink offers include Amplifier, which provides a detailed view in the form of a report.

What I appreciate most about Amplifier or the detailed reports it provides is that it helps me see complete data and analysis reports from whatever Amplifier I am running or executing on the user system, and that gives me the results. This is the best feature I find very valuable.

Initially, resolution used to take more than two to three days, but after using Nexthink, it has been immensely reduced, and with an immediate click, it has helped resolve the issue in a single action. This is a very powerful transition that has occurred due to Nexthink.

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The best features Nexthink offers, in my opinion, are the traffic and user behavior of the internal network with the interaction with the outside network. That is mainly from my perspective the most useful thing that Nexthink adds.

The traffic behavior feature in Nexthink gives a deeper understanding of traffic analysis. Similar to Wireshark, it captures packets, but Nexthink gives me an overview of the whole traffic from the user to the end in the outside network. It gives me a deeper understanding of the behavior and the analysis of the users.

Nexthink has positively impacted our organization by giving us more control over the users, more understanding of any live actions, and more visibility to our network. Beyond the other products, it provided us with add-on features.

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Nexthink's best features include the Amplify use case. Nexthink's Amplify feature allows us to create tickets and use this feature directly in the browser after installation of the Amplify role, where we can mention detailed device details on the tickets. What I appreciate most about the Amplify feature is that the ticketing process is smoother and faster, and detailed device information is gathered through this Amplify functionality.

Nexthink has positively impacted our organization as we are diagnosing and monitoring digital scores that are lower than 20 or lower than 50. For digital experience, we monitor using Nexthink and reach out to users whose digital score is below 20 to assist with Nexthink application support to resolve their issues and improve their digital experience score, which is very useful for our organization. I can see measurable improvements in our organization's digital experience scores as we continue to improve the digital scores and user digital experience through Nexthink.

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Nexthink really reduces a huge amount of work through automation skills and automation steps, which saves considerable time. This is very useful in today's environment.

The best features Nexthink offers include the ability to integrate with ServiceNow or Salesforce to extract information, which is faster and enhances productivity. The faster extraction helps my daily work and my team because issues we have identified and resolved would be very difficult to find manually. When using a tool, it reduces that work to very few minutes, allowing us to find repeating issues.

Nexthink has impacted my organization positively, mainly in reducing repeated tickets. We can monitor and document a huge number of tickets, thousands of them, which is a positive aspect from Nexthink.

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The best features Nexthink offers, as of now, are Campaigns, Workflows which I find useful, and Remote Actions are also beneficial. Recently, we got hands-on with the virtualization module as well. I think all the modules are helpful, but it depends on the use case which we are working on.

Out of those features, I would say I find myself using Remote Actions the most or relying on it most heavily.

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The best features that Nexthink offers are the campaign and the workflow within our environment, which helps users easily replace their systems and self-troubleshoot without reaching out to any IT service desk.

The campaign and workflow features help users self-troubleshoot by reminding them when they are using a retired machine and informing them that the life cycle of this machine has expired, allowing them to either continue using it for the next month or raise a request for a replacement machine, which benefits both the user and the company in complying with asset data.

I appreciate the ability to check their life cycle date via Nexthink on a monthly basis, as we roll out some kind of campaign for them.

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Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.

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The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements. 

Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.

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Nexthink is a complete package where you can dive deep into how applications and IT infrastructure are working. The visual presentation is better than other products I have explored, so I really appreciated using Nexthink.

When I reflect on my experience, I remember that it was more intuitive to work with Nexthink compared to other solutions.

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The best features Nexthink offers are the DEX scores and the ability to walk through an application that is on a browser.

The DEX scores help because they give an overview of how well an organization is doing across the industry compared to other organizations.

It helps to see what users are experiencing before they call the service desk.

In the past, when there have been issues that were global, it was easier to tell all users what the impact was and advise them not to call the service desk while we were working on the issue remotely.

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The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.

It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.

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The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage. If it picks up any kind of challenges by using deployed script, it provides notification to the end user stating that there was an issue and that it has been fixed. 

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The best features Nexthink offers are archiving and fixing issues through remote control. The archiving feature helps because it has fixed the issue remotely.

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Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.

You can solve all the above remotely, automatically and silently.

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The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics. These features offer user satisfaction details and application scores, crucial for understanding user issues and providing appropriate support.

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The most valuable feature is the application experience because it monitors SaaS web-based applications.

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The best thing is the remote actions that we can play on all the devices. 

The campaigns are great. When you want to notify the user, we can easily drive them and send them a notification for the environment or anything really critical. If we need to move very quickly, we can use them as well.

The solution is stable. 

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Nexthink provides you with information and gives you an idea of what exactly is happening. You are able to identify if there is a wrong hard disk coming up plus lots of visibility on the endpoint wether it is a PC or a server.

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We use the API with PowerShell to automate some reports. This was something that we have used which has saved us a lot of time. This was a manual effort for approximately four hours twice a week (for a total of eight hours a week). We were able to bring that down to one hour just to manage the outputs that we get through the APIs.

Nexthink provides analytics for detailed event data, giving us the ability to really drill-down. We put dashboards in place to be able to find defects, so we need to be a little more proactive with it. We have created some dashboards, like site dashboards, that monitor the performance online. You can monitor it on an individual site, region, or country basis. Wherever you see a dip, then we look at the device performance score. There is a checklist that provides us the scores. Along with that, we now have Digital Experience Scores available. That also helps us in finding out the reasons due to which the performance could have been going down. 

The major difference that I see from the Digital Experience Score is when monitoring business applications. It enables us to monitor 17 business applications at the same time. Previously, we were only focusing on some fixed services, like Office 365 services. For one, we also manually added C2C application services. We weren't actively looking at other business applications other than that. Now we know what applications perform well and which ones need an upgrade. This helped the client to free some network bandwidth too. Since they upgraded the application version, this has also helped them to bring down the usage on the bandwidth part.

I don't think that I ever got stuck. If I am trying to look at something related to the device performance or system information, I have always gotten it.

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With this solution we are able to link issues to automatic actions that will solve the problem.

We are also able to link the actions to campaigns, which will message the users and link the actions to an FAQ. This can then be reported in a dashboard. All of this is done automatically so there is no manual intervention needed.

One other good thing about this platform, is that changes and improvements are made regularly, so it evolves continuously.

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This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines. If the end user is experiencing issues with a hard disk, we know that capacity will be approximately 80%. We will then do rear triggering on the end user machines. 

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We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues.

We also appreciate the fact that this product offers integration with other software, this makes it more universally usable.

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Nexthink is valuable because it's enabled us to reduce the time it takes to resolve any issues. Our MTTR was very low after we installed Nexthink. We can see the network situation of users and establish where any problems originate.

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Nexthink helps users improve their security. 

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The aspects related to IT analytics were good. Previously in our organization, we were not using any tools for maintaining our IT-related issues. Once this application was implemented in our organization, we were able to find lots of issues, and we became more proactive and resolve issues proactively in our environment.

The initial setup is very simple. 

We haven't had any issues with stability.

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All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.

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The most important factor is the data collection, and that's the simplest part of it. But what we do with that data, what is most useful, are things like experience scoring, hardware purchasing, and enhancing support services.

The solution’s visualizations are very good. It's very easy to use them. We're currently developing a three-tiered training model for different levels of consumer. The most basic version of that is purely dashboard. We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations.

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Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases.

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It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.

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I like everything about this product.

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Repository of events. Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days.

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