Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us.

There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results.

Nexthink has the capability of integrating with most third-party applications, which is a great feature.

With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80.

When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

There are a variety of features Nexthink offers, starting with the ability to send campaigns to users, enable alerts for any specific application crashes or any network issues, and leverage proactive incident generation by integrating with ServiceNow for alarming issues such as system crashes or devices with low disk space. Another feature is creating remote actions, some of which are manual and reduce the manual effort of our engineers to fix a problem, while others can be automated and scheduled to run on an hourly or weekly basis across all devices. These actions not only capture information but also remediate issues, so if they identify an issue, a remote action will trigger at a scheduled time to fix it, so that the end user does not need to contact us to fix those issues.

The feature I find most helpful day-to-day is the digital experience dashboard, which gives us clarity or a holistic picture of how our devices are operating in our environment and how we can further improve it.

There are features such as remote actions, campaigns, and alerts, which are pretty good to use. Lately, we got Nexthink Assist, which helps us investigate as a layman; you just need to write your query in Assist, and it generates the investigations for you, so it is an AI which is pretty useful.

Nexthink completely scans devices and their performance, providing reports in the Nexthink portal that allow us to identify issues before customers report them. Based on identified issues, we can push remediation through Nexthink to resolve problems before clients notice or raise tickets. For vulnerabilities, we can also push remediation scripts or actions through Nexthink.

The tool is very fast, providing live updates to the Nexthink portal within seconds, which helps our company significantly.

The best feature is that it helps us improve DEX scores, which is our major focus, along with vulnerability remediation. For both cases, we push remote actions based on reports from Nexthink, allowing us to remediate vulnerabilities and improve DEX scores very quickly.

DEX scoring is the feature I rely on most day-to-day, as it is a unique and advanced feature in Nexthink.

The dashboard feature in Nexthink is also very good, allowing us to customize it based on our requirements through NQL scripts.

The best features Nexthink offers, in my opinion, are the traffic and user behavior of the internal network with the interaction with the outside network. That is mainly from my perspective the most useful thing that Nexthink adds.

The traffic behavior feature in Nexthink gives a deeper understanding of traffic analysis. Similar to Wireshark, it captures packets, but Nexthink gives me an overview of the whole traffic from the user to the end in the outside network. It gives me a deeper understanding of the behavior and the analysis of the users.

Nexthink has positively impacted our organization by giving us more control over the users, more understanding of any live actions, and more visibility to our network. Beyond the other products, it provided us with add-on features.

The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition. It includes ITSM processes by identifying and resolving issues, thereby improving user experience and productivity enhancements. 

Real-time analytics is also effective as it involves real-time monitoring for proactive issue identification. Self-healing capabilities within the tool further enhance its value.

The best features Nexthink offers, as of now, are Campaigns, Workflows which I find useful, and Remote Actions are also beneficial. Recently, we got hands-on with the virtualization module as well. I think all the modules are helpful, but it depends on the use case which we are working on.

Out of those features, I would say I find myself using Remote Actions the most or relying on it most heavily.

Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard. The platform is beneficial as it provides data in real time, whereas alternatives may provide up to twenty-four-hour-old data.

The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.

It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.

Nexthink is a complete package where you can dive deep into how applications and IT infrastructure are working. The visual presentation is better than other products I have explored, so I really appreciated using Nexthink.

When I reflect on my experience, I remember that it was more intuitive to work with Nexthink compared to other solutions.

The best features Nexthink offers are the DEX scores and the ability to walk through an application that is on a browser.

The DEX scores help because they give an overview of how well an organization is doing across the industry compared to other organizations.

It helps to see what users are experiencing before they call the service desk.

In the past, when there have been issues that were global, it was easier to tell all users what the impact was and advise them not to call the service desk while we were working on the issue remotely.

We use the API with PowerShell to automate some reports. This was something that we have used which has saved us a lot of time. This was a manual effort for approximately four hours twice a week (for a total of eight hours a week). We were able to bring that down to one hour just to manage the outputs that we get through the APIs.

Nexthink provides analytics for detailed event data, giving us the ability to really drill-down. We put dashboards in place to be able to find defects, so we need to be a little more proactive with it. We have created some dashboards, like site dashboards, that monitor the performance online. You can monitor it on an individual site, region, or country basis. Wherever you see a dip, then we look at the device performance score. There is a checklist that provides us the scores. Along with that, we now have Digital Experience Scores available. That also helps us in finding out the reasons due to which the performance could have been going down. 

The major difference that I see from the Digital Experience Score is when monitoring business applications. It enables us to monitor 17 business applications at the same time. Previously, we were only focusing on some fixed services, like Office 365 services. For one, we also manually added C2C application services. We weren't actively looking at other business applications other than that. Now we know what applications perform well and which ones need an upgrade. This helped the client to free some network bandwidth too. Since they upgraded the application version, this has also helped them to bring down the usage on the bandwidth part.

I don't think that I ever got stuck. If I am trying to look at something related to the device performance or system information, I have always gotten it.

The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage. If it picks up any kind of challenges by using deployed script, it provides notification to the end user stating that there was an issue and that it has been fixed. 

The best features Nexthink offers are archiving and fixing issues through remote control. The archiving feature helps because it has fixed the issue remotely.

Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.

You can solve all the above remotely, automatically and silently.

The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics. These features offer user satisfaction details and application scores, crucial for understanding user issues and providing appropriate support.

The best thing is the remote actions that we can play on all the devices. 

The campaigns are great. When you want to notify the user, we can easily drive them and send them a notification for the environment or anything really critical. If we need to move very quickly, we can use them as well.

The solution is stable. 

Nexthink provides you with information and gives you an idea of what exactly is happening. You are able to identify if there is a wrong hard disk coming up plus lots of visibility on the endpoint wether it is a PC or a server.

The most important factor is the data collection, and that's the simplest part of it. But what we do with that data, what is most useful, are things like experience scoring, hardware purchasing, and enhancing support services.

The solution’s visualizations are very good. It's very easy to use them. We're currently developing a three-tiered training model for different levels of consumer. The most basic version of that is purely dashboard. We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations.

The most valuable feature is the application experience because it monitors SaaS web-based applications.

With this solution we are able to link issues to automatic actions that will solve the problem.

We are also able to link the actions to campaigns, which will message the users and link the actions to an FAQ. This can then be reported in a dashboard. All of this is done automatically so there is no manual intervention needed.

One other good thing about this platform, is that changes and improvements are made regularly, so it evolves continuously.

This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines. If the end user is experiencing issues with a hard disk, we know that capacity will be approximately 80%. We will then do rear triggering on the end user machines. 

It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.

Nexthink helps users improve their security. 

The aspects related to IT analytics were good. Previously in our organization, we were not using any tools for maintaining our IT-related issues. Once this application was implemented in our organization, we were able to find lots of issues, and we became more proactive and resolve issues proactively in our environment.

The initial setup is very simple. 

We haven't had any issues with stability.

All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.

Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases.

We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues.

We also appreciate the fact that this product offers integration with other software, this makes it more universally usable.

Nexthink is valuable because it's enabled us to reduce the time it takes to resolve any issues. Our MTTR was very low after we installed Nexthink. We can see the network situation of users and establish where any problems originate.

I like everything about this product.

Repository of events. Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days.